Bricasti Design LTD

Complaint: ***I am rejecting this response because: I am grateful someone is finally looking into my specific concerns, however, they did not provide an expected time frameIf it takes more than calendar days it's too late for me to respond to the Revdex.comAdditionally, I initially filed the complaint on July 12th, it is now the 24th, so I have already been forced to wait days with no estimate on how much longer I should be expected to waitDuring that time I have not been able to advertise my business on FB or promote my pageI have potentially lost business from this, as well as losing out on potential sales during an incentive period with the direct sales company I representI would just like this to be resolved in a timely mannerIf someone is paying for advertising (even a small amount) if they violate a policy they should be informed right awayIf I did something wrong I would have corrected it immediately once informedLocking out my account and removing my page that I had already invited my friends too was not a good way to handle the situationI'm extremely disappointed by the entire experience as well as Facebook dragging out their response time. Sincerely,*** ***

Hi ***,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find
an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I need help with my Facebook Page:- I can’t access my Page:***Thanks,***The Facebook Team

Please just let me know what you needI've given everything possibleMy ID My informationMy pleaHere's another picture of me with my IDPlease unban my Facebook ***. PleaseI'm having so much trouble

Hi ***,Thanks for your patienceWe're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,***
The Facebook Team

Hi,As previously stated, it looks like you already have an open support ticket with us regarding this issueThe best way for you to get help is to respond to the email with the requested informationIf you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: ***- What types of ID does Facebook accept?: ***
Thanks,
The Facebook Team

Hi.Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an
answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.- How do I deactivate my account?: ***Thanks,***The Facebook Team

Complaint: ***I am rejecting this response because:
- I revieve this email:
** ***
OnApril at 4:14am, someone tried to log in to your account from a device, browser or location that our systems thought was suspiciousTo keep your account safe, we temporarily locked access to your account
However, we haven't observed any suspicious activity on your account since then, so we've unlocked your account
You can now log in and use Facebook againIf you think someone else may know your password, you can reset it
LogIn
ResetPassword
Thanks,The Facebook Security Team
Then I try to Log in on Facebook and it requires me to upload my ID or drive License; I have uploaded both of them and recieved this message:
Hi,Thanks for sending us something from our ID listWe received your submission, but can't use it to confirm your identity.Please reply with a scan or photo of something else from our ID list that includes your name, photo and date of birth:***You have two different ways that you can confirm your identity:- Send a photo or scan of one item from group one, like a drivers license, passport or official name change paperworkor- Send a photo or scan of two different items from group two, like a magazine subscription and a school ID, or a bank statement and a membership IDWhen you take a photo or scan of something from the list, feel free to cover up any personal information we don't need to see like your address or social security number.We apologize for any inconvenience and hope to hear from you so we can help.Sincerely,
I am still not able to use my Facebook profile because this process is never ending
You need to check what is not working.
Please do so.Sincerely,*** ***

Hi ***Thanks for your responseWe’re sorry to hear that you’re still having trouble logging into FacebookTo make sure that we can get you the help you need, please follow the link below:***Please keep in mind that we won't be able to respond to any additional questions here.Thanks,***The Facebook Team

Complaint: ***I am rejecting this response because: Facebook has not solved my problem since June! Im not willing to wait another monthsSincerely,*** ***

Hi ***,We can't deactivate or delete your account for you in this caseHowever, you can deactivate or delete your account at any time. Learn more in the the Help Center: *** We appreciate your understanding. Thanks,***The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request
through the Revdex.comFor further assistance please visit the Help Center to find the best way to report or solve this kind of issue: *** Thanks, ***The Facebook Team

Hi *** Thanks for your responseWe're sorry to hear that you're still having problems accessing your accountTo get immediate help, please visit: *** Please keep in mind that we won't be able to respond to any additional questions hereThanks,***The Facebook Team

Hi ***Thanks for reaching out to Facebook through the Revdex.comWe've reviewed your report and it looks like this is no longer an issueSorry for any inconvenience this has caused.Thanks,
***The Facebook Team

Hi ***
Thanks for letting us know about thisWhile we can't help with this issue here, we want to make sure that your report gets into the right handsTo let us know about something that doesn't belong on Facebook, you can use the “Report” link near a post, profile, photo or comment.To learn more about how to report different things, please visit the Help Center: ***
Thanks,
***
The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.comIt looks like you already have an open support ticket with us regarding this issue.
Thanks,
The Facebook Team

Hi,Thanks for writing in to Facebook through the Revdex.comIt looks like you're reporting an account that was hackedTo get immediate help, please report the account here:***From this section of the Help Center you can lock down your account and learn how to keep it safe
in the futureSince we don't support hacked accounts through this channel, this is the best way to get helpSorry for any inconvenience.Thank you for contacting Facebook,***The Facebook Team

Hi,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide the emails you are trying to use on the platform?Thanks,
***The Facebook Team

Complaint: ***
I am rejecting this response because:You have clearly not read my last rebuttalYou have no idea how frustrating this isI have a legal mononym, and have sent evidence of this, and you are ignoring it.Here is my rebuttal, yet againread it and reply to it, not just send yet another copy and paste reply.I changed my name in and am known legally and socially as ***On my passport and my bank card it says “*** ***”, as the standard practice for a UK passport with a mononym is to replace one of the names with ***I would have prefered to have gone by *** from the start of having a Facebook account but the option of using a mononym did not appear to be availableI have used several fillers for the first name in the past when encountering this problem, and none of them really fit until I decided that Mononymous *** is at least an accurate description of my name if not my actual legal nameFacebook did not at the time allow me to use *** for a first name in any caseI have written on several occasions to FacebookI have no record of what I have written to customer services or when, since Facebook customer services are virtually non existent, but I have an email I sent to ***.*** on 2/16/as well as records in my Facebook messenger of attempts to contact *** *** dating from 12/07/2014, including one where I point out that his dog has a facebook page with only one nameThis record also indicates that I sent a passport scan to customer services around 12/28/This has been going on for some time. On 4/05/Facebook decided that I had to verify my nameIt would no longer accept Mononymous at this point, or ***I was threatened with having my Facebook page suspended if I could not prove who I wasA friend of mine pointed me at a Facebook Help page called “What if I have one name instead of a first name and a last name”I followed the instructions on that page, and sent a scan of my passport photo againThe hoped for outcome of this as stated on the help page was “we will work with you to place the mononym on your account”, instead my account was renamed *** ***, and told that everything was resolvedI was furiousAt this point someone suggested I contact the Revdex.com.On 4/18/Facebook contacted me to offer me the following help, a link to a page telling me what names are allowed, and a link telling me what sort of ID Facebook acceptsAs far as I can tell, my name is allowed and they accepted my Passport without comment the last time I scanned it for themIt is almost as if they have not read my complaint at all, which is why I have repeated it here with as much additional information as I can muster.To resolve this issue I would ask Facebook to give me an account with a mononym, as the Help page would suggest is possible and as is evidenced by *** ***’s dogThis does not seem unreasonable to me, but if it is, then I should like to have a better understanding of why
Sincerely,
***

Hi,Thank you for contacting Facebook through the Revdex.comWe’re sorry to hear you’re having trouble accessing your Facebook account, but we think it may be compromisedTo keep your information safe, we've locked your account.Before we can unlock your account, we need you to complete a quick security
checkPlease enter your login information on Facebook (***) and follow the onscreen instructions.Thanks, The Facebook Team

Complaint: ***I am rejecting this response because:My complaint wasn't even read and answered with a default answer, as already done when reported on the Help CenterI am complaining about a stolen GROUP and not a pageThe GROUP was stolen with an exploit that was linked to another page.Please give back my group to previous admin access :***As pointed out, I have spent over U$on ads to bring people to this group.Sincerely,*** ***