BrandRep

The information you posted on [redacted] is incorrect and when I tried to change it myself [redacted] wont let me because you took my ownership of my company on [redacted]. When I tried to contact [redacted] to request that you transfer ownership to me because after all it's my business, they told me that brand rep did not want to! This makes no sense, it's my business and you didn't even put the correct info in. I demand that you give me the ownership rights on this! The ghost website you also created for me was totally incorrect in the specific service that I provide. I was able to change and edit it myself, but I had to wait for brand rep to approve my own changes. It's your job to create the ghost website and it was incorrect information. I reedited it over 7 times. The only thing you might have done are the directories. I would never recommend this experience to anyone, it's a waste of time and money. Yes I decline the so called "working for me for free" until you get my keywords up. You wouldn't really be working for free. You would still have 3 months worth of my pay with out any service done for those 3 months. Then try your hardest to get my keywords up with in a month so you can charge me. I want a full 3 month refund and my ownership rights of my own business relinquished to me from [redacted]. Some of the other directories have also said the same thing to me. So it would be nice if you transferred all of them to me, but [redacted] is the most important to me.

After reviewing your account, It looks like we have a big misunderstanding.   When we started our business relationship,  you agreed to a charge to acquire services though our BrandRep payment disclosure .  We also provided a receipt, an e agreement and a welcome letter to your...

email at the initial enrollment with us.   I also see you had some issues that we did nothing the first 90 days and continued to request a refund.    The great news is we do have more than 39 first page keywords on the first pages of [redacted] and [redacted]  right now from the service provided.  We did provide work,  and if we didn't,  we would have provided our work for free guarantee which was explained to you at the time of your enrollment.  Here is the link to be very clear: ([redacted]). We never offered a full refund for not getting you on the first pages of these search engines after 90 days.   You HAVE and ARE benefiting from this service from the visibility provided, all you have to do is search the keywords or contact us and we will be glad to show you where you are.  Give us a call so we can come to a resolution here, we are really trying to help your business as we still have you there in these search engines RIGHT NOW.  All the Best, Operation ManagerBrandRep

Hello Business Owner,  We have placed you on our master "Do Not Call" list. We apologize for any inconvenience.  Best, BrandRep Management Team

After reviewing you account It is unfortunate you feel this way with all the nice people that have spent time helping you understand the SEO Process over here.  Let me reiterate, you are in [redacted], FL one of the largest cities in the United States, it is going to take time to get you on the...

first page in the extremely saturated market you are in (Towing Industry)   You have paid 3 months, we have put you on our guarantee and will work for free as we agreed to until we get you on the first page of [redacted].  Here is our work for free guarantee: ([redacted])  You need to start in local are, which we have done and we will continue to help you expand to [redacted] as you have requested un time.  We are still working for you, call us with any issues you have, we are working for free so you can achieve results.  All the Best, Operations ManagerBrandRep

Hello Business owner, Contact me directly and we will be glad to come to a resolution on your account. Thank you, Operations ManagerBrandRep, Inc

Hello Business, This is where I think we have a complete misunderstanding of the process in doing business together.  We are a company that provided [redacted], Yahoo and Bing Optimization services for a fee.  We provide a FREE website, FREE directories and FREE Brand Alerts.   The templates we work with are not Custom Websites and you should not have expected to get such a website for free.  Any monthly fee you were charged, was for Local Search Engine Optimization  which gets you ranking on the first pages of the search engines. (We did accomplish this for you )  It clearly states in the Contract that you were paying ($xyz) for Local SEO and ALL other services were provided for FREE.  This is the contract you saw and signed.  You also agreed to charges through multiple payment disclosures from multiple agents.  We are not in the business to charge someone's Credit Card who does not want to be charged, this is why we are so thorough in our enrollment process.   I get it, there is a huge misunderstanding of what was being offered to you.  But you (business) did not want to speak to anyone about resolving the matter as we wished to.  You wanted to come on to the Revdex.com and figure it out here.  If you are open to it, I do have a solution, so we both can move on.  Please reach out to me so we can put this matter to rest.   [redacted] x*.  Thank you, Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunate - Brandrep cannot uphold to their companies promise of 90 day guarantee, and very vague about everything. My company's website was not featured anywhere and I did not want to sign up with this company in the first place, they misled me from the beginning saying they were associated with Google. If I knew what I know now, and how the operate then I would have never tried them out. They did not even do proper advertising for me in the right region that I requested -focused on the wrong city. I have no idea what "service" I paid for for over $900. Secondly, they should not offer MONEY BACK GUARANTEE or 90 day "TRIALS" if they continuously charge the cardholders credit card without their APPROVAL or consent. This is ILLEGAL and further action must be pursued in order to get my money back.I deserve to have my money returned to me - not for all 90 days but for the amount after the 90 day trial. I gave them advance notice and in the phone call mentioned "Please do not take out any more money from my credit card" when I called to cancel with them.It is very obvious that I am a dissatisfied customer and even worse that I was taken advantage of. Above all that was mistreated, ignored, and given attitude.Very unloyal and unethical practices within this BrandRep.
Regards,
[redacted]