BrandRep

Hello Business owner, We are sorry you feel that we have done barely any work since you started with us Keeping in mind, the process of SEO takes time and in time you will solidify your place online After reviewing your account, in less than months we have established directories (helps with [redacted] ranking process), created a free website (this helps with your entire ranking in [redacted] and [redacted] Process) We Have PINNED You in [redacted] with your [redacted] page and are optimizing this account aggressively So far (less than days) we have you are ranking on keyword in [redacted] , and keywords in *** We have also suspended your account and put you on our work for free guarantee before your full month is up We will keep you on this guarantee until we get you ranking on the 1st page of [redacted] on at least of your selected keywords from the startSEE WORK FOR FREE GUARANTEE HERE: [redacted] ) Obviously there is a misunderstanding in regards to what you currently have and what you we are doing for you, Please do call us so we can help you understand what you have received, Here is our Direct phone number [redacted] x * Also Your sales rep is no longer with us, do not try and reach her We prefer you reach out to Customer support since we have complete access to your account We are still working on your account and as you can see above, things are getting better each day, call us so we can continue helping your business Let know if there is anything I can do to help as wellOperations ManagerBrandRep, Inc

Revdex.com: BrandRep gave me a full refundThe issue was resolvedThank you for checking into the situationRegards, [redacted]

Dear ***, The program that you purchased places you in one of the first positions on Google's search results page when people type in keywords such as "limousine service" and "airport limo service" within the California cities of Newark, Union City, and FremontYou purchased these keywords because you felt that they were the most relevant to the service that you offer, in the territory that you offer your service We have done all the things that you asked us to doAgain, you are on the first page of the most searched network every known to mankindYou are in a position that creates opportunities for you everydayThat's the goal of any marketing, or advertising, campaign: to create opportunitiesOf course, we cannot make people call you for your serviceBut the campaign that you purchased from BrandRep will help to provide more opportunities for you to provide your service Please feel free to call our Client Services Department for questions about the program that you purchasedYour agreement that you signed obligates BrandRep to provide the placement service to you until the 28th of November, Again, please give us a call at your nearest convenience Thank you very much for your time, [redacted] Manager, Client Services 800-405-Ext*

Business owner, We are sorry you feel that way After reviewing your message and accountlet me clear a few things up When you hired us on to provide SEO we needed to have administration rights to your [redacted] Business listing so we could optimize your account properly When you cancelled your agreement after months, we advised you to contact [redacted] to acquire your business listing back If you had difficulties dealing directly with [redacted] our apologies When you first started with us, you did not have rankings in [redacted] , this is why you signed up with us In all fairness, we barely began the work before you discontinued the service Our agreement was months, you stayed on for With the website we created, it was always meant to be a secondary site to help your own website rank throughout the search engines There was a line item on your e Agreement, that you signed stating you received a website as well If you needed a better understanding how the secondary site worked in the optimization process,we would have loved to explain this to you Please do reach out to me, I know we can come to a reasonable resolution with your account for we are here to help your business All the best, Operations Manager BrandRep, Inc

My name is [redacted] and I work for BrandRepI remember speaking with [redacted] ***, and I wanted to personally respond and help resolve her Revdex.com complaint Arial;">I apologize for the confusion, and any difficulties [redacted] had in attempts to claim her listingAs [redacted] requested we released her listing so she could claim it and take ownership of it I wish [redacted] had allowed us to be in contact with Google while we worked on your account, in order to avoid any discrepanciesAfter replaying our conversation I do recall there was a secondary listing that was claimed by either [redacted] or somebody elseUnfortunately, we don't have access to that listing and nor did we create that listing [redacted] has since closed her accountShe and I spoke a few days after she cancelled, and I answered her questions to assist her further I would recommend [redacted] to contact the person who verified and claimed her secondary listing, as we don't have access to itWith the utmost sincerity, it was our goal to keep [redacted] as a happy customerWe are sorry to see this complaint Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This company is offering me nothing I would like a partial sum back of money wasted [redacted] says I was ranking in first position when in fact the day he sent that email ,I was not I have attached the first page rankings on the same day he responded to the last email I may be ranking in map locations ( not what was offered) on key words that I DID NOT choose That is what he is sending you pictures of Those are not pictures of what google front page even looks like They are either not doing their job OR are misrepresenting what they do I am not the first to say this or note that the entire company seems like a fraud Regards, [redacted]

This company telemarketed our client promising first page listingIn addition they made it seems as if they were from Google™ themselvesBad tactictsShame on Revdex.com for giving this company a Aplus rating

This is one of those typical so called "I can get you on the front page" companies that's full of themselvesThey try to get you into a contract so you have to stayThey did not give me what they promised

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi Revdex.com of San Diago,I've received the message requiring me to "accept the resolution" or "reject"I spoke with the person in charge from BrandRep (the business) and I agreed to accept the refundHowever I haven't received the money in my acct yetHow should I respond to your message then?There are probably only days left and it will be the weekendAny advice please?Thanks, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was told that by November 19th I would be up on the front page which this is not the caseAlso I have been calling about my map placement I am showing up in the Northwest area and I am in the Southwest area so for you to sit there and tell me I am on the 3Rd month guarantee and you guys will work for free I beg to differ you guys have made your money and now will act like you are going to work for free I am not buying itThere are multiple complaints on the same issues and every towing company I speak to regarding your company tell me that they have had same issuesI want a full refund and my rights to [redacted] back Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have already gone with another company with far better service, and for far less moneyI would be satisfied with months worth of monies paid to you, refunded back to meYour company did nothing for meI called several times, within the days of which I was told we could cancel and get our monies paid, refundedI was told this by several associates within your company, not just oneI am asking you to stand behind your wordThere is no way of knowing if you did the work behind google, and other searches, or if the new company that is working with us for the past days has, so please don't take the credit, when you failed to stand behind your word with this refund policy!! ] Regards, [redacted] ***

Client signed up for our Local SEO Service back in May With this package client received Local SEO, Directories and a free website Agreement was signed and client agreed for us to perform the work for his photography business Here is our Guarantee:http://www.brandrep.com/terms_of_service#work_for_free_guarantee BrandRep Created free Website for client (still live) [redacted] completed May 19thBrandRep also created Directories for client for were set up and completed by June 13th (still live) Client was pinned in Google effectively and the first notification on the first page of Google was sent by email on June 16th Notifications of first page keyword listings continued on June 25th, July 16th, in August multiple times and continued for the rest of the year into Client did contact us on Oct 17th wanting to cancel his account and we were able to offer him a price reduction and free month to help with different keywords other than the ones that we showed ranking Client agreed to this and billing continued ON November 7th, Nov 30th and Dec 23rd 1st page Google notifications were again sent to client We even still have client ranking currently on these keywords to date: 1) [redacted] Client called in February requesting months of free service since he wasn't ranking how he wanted to be, Keeping in mind, this was a collaborative effort choosing keywords with our staff Moving back to our guarantee: http://www.brandrep.com/terms_of_service#work_for_free_guaranteeWe obviously want to come to a resolution with said client, but we feel we have provided service and also throughout have been accommodating to make things right Please do contact us @ 1-800-405-if you have questions or concerns Operations Manager BrandRep, Inc

Afters speaking with the business owner on 2/9/15, both parties have come to a complete resolution to this business matter If you have further questions or concerns you may reach us directly at 1-800-405- [redacted] Best regards, Operations Manager BrandRep, Inc

Business owner, As I stated in my prior message, I'm sure we can come to a resolution You can contact me below [redacted] x*Operations Manager BrandRep, Inc

Business Owner, Thank you for your feedback, we are sorry you feel that way It seems there is a huge disconnect on how you understand the services of our [redacted] Paid Ad program After reviewing the notes in your account, I do see countless times your account manager pointed out your ads in [redacted] through the [redacted] Ad preview Tool You also did receive traffic to your website from this service as well, contact me, I have some data to share with you And lastly we are a [redacted] partner, here is our Goggle partner link on the [redacted] partner [redacted] Give us a call so we can come to a resolution I have no doubt, you were at the Top as promised the entire time you were a client of ours All the Best,Operations ManagerBrandRep, Inc

The customer Hired BrandRep 7/12/for our online exposure bases program to help with their online visibility In the the next few months, we provided multiple directories, a few rankings in [redacted] and a website to help with driving traffic to their primary website The process of optimization does take time, so unfortunately to expect call in a couple months would be unrealistic But as a business owner, we understand your frustration and the expectation for a return on investment Know this, in the first few months, we are diligent with our efforts setting up your business to be seen online I see we have directories established, your business location has been verified in [redacted] and you have keywords ranking already in the early stages of your campaign We understand how important phone calls are for your business and in no way would we ever want your business to lose visibility, or do anything to kill your business Please do reach out to us, I am sure there is something we can do to help your business along and completely come to a resolution that I am sure you would be satisfied with All the Best, Operations ManagerBrandRep, Inc

Hello Business owner, After reviewing your account, we see you signed up with our directory plan and continued for months (commitment period) Our agreement doesn't state that we will provide a full refund if you are unsatisfied with the service provided After your months were up, you had the option to suspend your account which you chose to do, In the short time with us we were able to help verify your Google business listing (STILL LIVE) and set you up with many directories that are still current to date I see you requesting months of payments when you were only with us for months, must be a misunderstanding Give us a call I'm sure we can bring some light to your campaign Thank you, Operations Manager BrandRep, Inc

To Whom it concerns: Brand Reps representation of the circumstances are not honest and forth comingI stand by my original complaintFurthermore We did not agree to end our partnership amicablyI fired them, because they did not do what they said they would, and I was doing their work for themI am still requesting a refund Thank you, [redacted] 707-450- [redacted] @live.com

Hello my name is [redacted] , and I work with BrandRepI tried reaching you by phone and email multiple timesWe had your ad live on Google as seen in the screenshots attached to the emails I sent youThe combination of the products in your package working as one cohesive strategy could have produced exceptional benefits for your businessThe ads we worked on was on Google only and the optimization services focused on the organic section Google, Yahoo! & BingGoogle ads are instantaneous while the organic section requires patience with optimization services I was optimistic to speak with you as a valued customer of BrandRepWe are unable to refund you since you have disputed the charges alreadyI wish you and I had the opportunity to speakSincerely, I wish your business prosperity and longevity [redacted]

The sign up was a fairly straightforward processI am happy with results I have seen so farI tried out BrandRep originally for a month contractIt wasn't world changing but we did see grow in our online presents over that timeWe chose to continue on with themNow, almost a year later, we continue to ask how people find us and almost everyone says GoogleOur showroom is on the front page for many different searchesThey have been helpful along the way