BrandRep

Hello Business Owner, We have placed you on our master "Do Not Call" listWe apologize for any inconvenience Best, BrandRep Management Team

Business Owner, We would be glad to discuss a resolution to any issue's you have I will reach out to you right away, please do look for our callAll the best, Operations ManagerBrandRep, Inc

Business Owner, I am a little confused about this last message for I was very clear on the facts of your situation We are not trying to insult your intelligence, we are following [redacted] guidelines and are always working to help the process between all parties Once again, please do reach out to me as I am sure we can come to a reasonable resolution to your challenges.Thank you,Operations MangerBrandRep, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [BR, You're confused? First of all, I don't even know who I'm speaking with? There's a big question surrounding why the Operations Manager will not state their full nameDid I speak to you at all during this enchanting relationship? I know this will not go past this point because Brand Rep does not want to admit to any negative business issuesThat's perfectly fine with me since you choose not to take the evidence and share it with the Revdex.com or me for that matterWe both know the truth and I'm not going to let your illicit forbearance have an effect on my businessYou know what the outcome would be if you supplied the recorded conversationI was doing fine before your company called me asking for business and I'll do better without a business that's not up to standardsA guy from [redacted] told me what I needed to do exactly for business rankingsSEO companies are making money off of people that truly don't know how [redacted] operatesBut thanks to him I'll let as many business owners know this infoThe good follow the good, sums up why I won't follow BR.] Regards, [redacted] ***

Dear Business Owner, Thank you for your feedback, it is greatly appreciated After an extensive review of your account, here is what I see so far to date You signed up with us 05/21/to list your practice on the first page of [redacted] We guaranteed keywords would show on the first page of [redacted] or we would work for free until we got you there You signed up with our year plan and since we didn't achieve this until month , you were added month extra at the end of your term (YOU will receive months of first Page Placement on at least keywords on [redacted] Specifically) The great news is as follows Your [redacted] was verified and pinned on [redacted] successfully June 8th At this point the optimization process began and You now currently you have more than keyword listings in your CITY, on keywords you selected during the enrollment process(first page listings on [redacted] ) Please contact us so we can share with you what [redacted] , [redacted] and [redacted] show LIVE in their Search Engines I do see great progress Doctor, I just think you need to understand a little clearer the benefits that have been provided to you Looking forward to speaking with you soonAll the best, [redacted] BrandRep, Inc

Hello Business Owner, After reviewing your account I see you signed up with BrandRep, IncJanuary 22nd, 2014, was read a payment disclosure, by our Sales Rep, went through enrollment specifying our terms and signed and agreed to our program This program has a month commitment period which then becomes month to month which is clearly stated on said e agreement Client Agreed to $a month, which was then reduced to $a month on the 3rd month to help client continue We only Billed the Client for months total out of the month agreement and still provided the client with a refund on the last month charged ( to be exact 5/22/15) When trying to resolve client, she was unavailable to speak to There should not be any refund given for the matter has been resolved If you have any questions about your refund, please contact us We have sent an email as wellThank you, [redacted] BrandRepInc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Beware if this company contacts youThey present themselves as Google,they promise you a list of items that are not doneProduct placement on the first page of searches which they cannot do eitherWe have made several attempts to cancel this within their time frames and they refuse to cancel but like to bill and if your question and want to cancel they yell at youCompletely unprofessional sales people and to make it up to you will offer a website for your business to keep you in contractIt is almost like the movie Boiler RoomI do not recommend them to anyoneBeware

Dear Business Owner, 0.0001pt;">The website www[redacted] has been removed as requested If you have any questions please call us directly @ [redacted] x [redacted] Best, Operations Manager BrandRep, Inc

Business Owner, Thank you for your inquiry Yes you are correct, you were well within your hour (business day) request as you signed up on Friday and reached back to us Monday To be clear we do not have a money back guarantee, we have a work for free guarantee Here is a link from our website: https://www.brandrep.com/terms_of_service#work_for_free_guarantee We are happy you were able to come to a resolution with your account Wishing your business much success BrandRep Team

Hello [redacted] , We have spoken about the transfer of ownership of your Google Plus profile and the reasons for doing soWe realize that this complaint was made before you spoke with BrandRep's Client Services DepartmentWe understand that the transfer of ownership caused confusion on your part which was the reason for your complaints, and for the tone of your complaints BrandRep is required to be the Administrative owners of your Google Plus profile while we are providing Local SEO with our service Guarantee, per our service contract with youIf our partnership ended and if BrandRep ceased providing service to you, we would release ourselves as owners of [redacted] Google Plus profile and you could claim the listing, regaining full ownership privileges All of our account notes indicate that you are in full understanding and satisfied with what BrandRep is doing for youPlease feel free to reach out to our Client Services Department with any questions or concerns you may have Thank you very much for your time, [redacted] Manager, Client Services 800-405-Ext*

I started with brand rep the beginning of September The representitive assured me that it would only take a few months to get me on the front page It is now July 7th and I am still not on it at all yetThey did stop charging me after months but I want a refund had I known it was going to take so long I would have invested my hard earned money some where else I would never recommend this company it is a waist of money !!!!! And a scam !!!!

Business Owner, As discussed in our prior message you signed up with a contract, which became month to month after that If there was some form of misunderstanding and you didn't want to continue, clearly we will be glad to provide a resolution to your issue Contact me directly and I will be glad to provide assistance [redacted] BrandRep, Inc [redacted] ext *

Hi [redacted] ,All of your addresses on the local directory listings that we created have been removedThere are no listing which contain your street address.There were listings that we added your street address toWe submitted for the those changes to be madeDepending on the site, their is a formal review process before the revisions are publishedThose revisions have been published as of 11/05/We apologize for any inconveniences this may have caused youWe assure you that all of the information about your business on the internet is accurate and updatedYour online presence has grown significantly as a result of our serviceWe be more than happy to continue your agreement at no additional charge so that you can further benefit from our services.Thank you very much for your time, [redacted] ***Manager, Client ServicesBrandRep - Local Marketing Experts

Business Owner, We would be glad to discuss a resolution to any issue's you have I will reach out to you right away, please do look for our call All the best, Operations Manager BrandRep, Inc

Thank you for the feedback with chamberofcommerse.com, we will be sure to look into the issues with this directory We are glad that we were able to come to a resolution with you Operations ManagerBrandRep, Inc

Business Owner,We are sorry you feel the way you do about our services to date After reviewing your account extensively, I do see many keywords that you didn't speak of which we were working on for placement in [redacted] , [redacted] and *** With the pinning of your'e account in [redacted] , your'e location was always a essential part of the ranking process Call to action keywords, that did have traffic, would have given you the best shot at new business Unfortunately you only gave us months to deliver for the city of [redacted] , one of the largest and most competitive cities in the nation We do care about your'e experience with us, so please contact ME as soon as you have a moment Let me assure you, we can come to a resolution with your'e accountAll the Best,Operations Manager

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedBrandRep will investigate this issue and make necessary corrections to their servicesBrandRep issued a full refund and I am satisfied with the resolution between BrandRep and my company Thank you, [redacted] ***

The information you posted on [redacted] is incorrect and when I tried to change it myself [redacted] wont let me because you took my ownership of my company on [redacted] When I tried to contact [redacted] to request that you transfer ownership to me because after all it's my business, they told me that brand rep did not want to! This makes no sense, it's my business and you didn't even put the correct info inI demand that you give me the ownership rights on this! The ghost website you also created for me was totally incorrect in the specific service that I provideI was able to change and edit it myself, but I had to wait for brand rep to approve my own changesIt's your job to create the ghost website and it was incorrect informationI reedited it over timesThe only thing you might have done are the directoriesI would never recommend this experience to anyone, it's a waste of time and moneyYes I decline the so called "working for me for free" until you get my keywords upYou wouldn't really be working for freeYou would still have months worth of my pay with out any service done for those monthsThen try your hardest to get my keywords up with in a month so you can charge meI want a full month refund and my ownership rights of my own business relinquished to me from [redacted] Some of the other directories have also said the same thing to meSo it would be nice if you transferred all of them to me, but [redacted] is the most important to me

My review of this company would be a F- I paid them upfront for a year advertising program to put my business on the front pages of GoogleWe went the entire year and my business was never put on the front page of Google and the best I could find anywhere was a 3rd page listing that did not represent what my busuness is all aboutFinally they told me that we will not bill for you for the 2nd year since your advertising was not listedWell we went another year the 2nd year and it ran out and I have NEVER been listed on the front page of Google yetI am very disappointed in this company, I was lied to and deceived in everyway possibleI have saved the email conversations from this company to prove all their liesI just want to say that My recommendation would be to stay away from this company because they will take your money and never deliver the services [redacted] *** Asheville, NC [redacted] - Owner