BrandRep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have already gone with another company with far better service, and for far less money. I would be satisfied with 3 months worth of monies paid to you, refunded back to me. Your company did nothing for me. I called several times, within the 90 days of which I was told we could cancel and get our monies paid, refunded. I was told this by several associates within your company, not just one. I am asking you to stand behind your word. There is no way of knowing if you did the work behind google, and other searches, or if the new company that is working with us for the past 60 days has, so please don't take the credit, when you failed to stand behind your word with this refund policy!! ]
Regards,
[redacted]

Business Owner, I am a little confused about this last message for I was very clear on the facts of your situation.  We are not trying to insult your intelligence, we are following [redacted] guidelines and are always working to help the process between all parties.  Once again, please do reach out to me as I am sure we can come to a reasonable resolution to your challenges.Thank you,Operations MangerBrandRep, Inc.

Business owner,  So thankfully we were able clear up any confusion and or misunderstandings.  The [redacted] verification process at times can be quite complex,  especially with address changes within a short period of time.  Also, [redacted] is a very competitive area especially for...

[redacted]    We wish you the best and hoped you would have given your campaign more time to grow.   Best,  Operations Manager BrandRep, Inc.

Hello IT Person,  We are sorry you feel that way.  I have gone through your account extensively and I do see a different picture.  Your team let the campaign run its course (3 months) which is quite short, but the great news is you have 28 new keywords listings on the first page...

of [redacted] and [redacted].  Call us so we can help you see the results if you can't find yourself.  Organic ranking take time and you shouldn't expect to get clients while we are working to get you ranking initially.  But in time we hope you do get business of course!  I'm sure we can come to a resolution,  reach back to us so you can access your back office and see what your team paid for.   All the BestOperations ManagerBrandRep, Inc.

Business owner, To be be completely clear,  you were not charged in the month of June and no unauthorized charges have ever occurred.  We also resolved your request of $99.00, this is the blocked charge you must of thought transpired, but in fact is was a refund of the moth prior (may 24th) in good faith which we do see you received.  You will not receive any further charges, your'e account has been cancelled as requested.  We wish your'e business the best of luck. If you have any questions let us know.  Thank you, [redacted]BrandRep

Business owner, As stated in your reply: " I deserve to have my money returned to me - not for all 90 days but for the amount after the 90 day trial. Since you feel this way, and or you misunderstood our month to month agreement after 90 days, we would be glad to accommodate your request and come to a resolution.  You can contact me directly at [redacted] x[redacted]BrandRep. Inc.

Business Owner, Thank you for your feedback, we are sorry you feel that way.  It seems there is a huge disconnect on how you understand the services of our [redacted] Paid Ad program.  After reviewing the notes in your account, I do see countless times your account manager pointed out...

your ads in [redacted] through the [redacted] Ad preview Tool.   You also did receive traffic to your website from this service as well, contact me, I have some data to share with you.   And lastly we are a [redacted] partner, here is our Goggle partner link on the [redacted] partner page:  [redacted].  Give us a call so we can come to a resolution.  I have no doubt, you were at the Top as promised the entire time you were a client of ours.  .   All the Best,Operations ManagerBrandRep, Inc

Thank you for the feedback with chamberofcommerse.com, we will be sure to look into the issues with this directory.  We are glad that we were able to come to a resolution with you.    Operations ManagerBrandRep, Inc

Business Owner, We would be glad to discuss a resolution to any issue's you have.  I will reach out to you right away, please do look for our call. All the best, Operations ManagerBrandRep, Inc.

Business owner, As I stated in my prior message, I'm sure we can come to a resolution.  You can contact me below.  [redacted] x*Operations Manager BrandRep, Inc.

Business Owner,We are sorry you feel the way you do about our services to date.  After reviewing your account extensively,  I do see many keywords that you didn't speak of which we were working on for placement in [redacted] and [redacted].  With the pinning of your'e account in [redacted],...

 your'e location was always a essential part of the ranking process.  Call to action keywords,  that did have traffic,  would have given you the best shot at new business.  Unfortunately you only gave us 4 months to deliver for the city of [redacted], one of the largest and most competitive cities in the nation.   We do care about your'e experience with us, so please contact ME as soon as you have a moment.  Let me assure you, we can come to a resolution with your'e account. All the Best,Operations Manager

As the Director of Operations, I have no intention of selling you anything.  It's best we speak so we can come to a resolution on your account.  Thank you.

Hello Business Owner, After reviewing your account I see you signed up with BrandRep, Inc.. January 22nd, 2014, was read a payment disclosure, by our Sales Rep, went through enrollment specifying our terms and signed and agreed to our program.  This program has a 6 month commitment period...

which then becomes month to month which is clearly stated on said e agreement.  Client Agreed to $149 a month, which was then reduced to $99 a month on the 3rd month to help client continue.  We only Billed the Client for 5 months total out of the 6 month agreement and still provided the client with a refund on  the last month charged ( to be exact 5/22/15)  When trying to resolve client, she was unavailable to speak to.  There should not be any refund given for the matter has been resolved.   If you have any questions about your refund, please contact us.  We have sent an email as well. Thank you, [redacted]BrandRep. Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi Revdex.com of San Diago,I've received the message requiring me to "accept the resolution" or "reject". I spoke with the person in charge from BrandRep (the business) and I agreed to accept the refund. However I haven't received the money in my acct yet. How should I respond to your message then?There are probably only 2 days left and it will be the weekend. Any advice please?Thanks,[redacted]

Business owner, We are sorry you feel that way.  First of all we never Guaranteed #1 in [redacted] as stated in your last replay.  We guarantee 2 keywords on the First page of [redacted] within 90 days or we will work for free until we accomplish that.  ([redacted]). In fact since you signed up with us we have accomplished 2 keywords on [redacted] Maps and 1 keyword on the [redacted] Search.  Mind you this was accomplished right after 90 days and we did suspend your billing as promised in our guarantee.   If there is any confusion with this, we will be glad to assist in understanding the process.  We don't have a special relationship with [redacted], we provide services for their search as well as [redacted] and [redacted].   We don't provide priority submits,  our sales representative's and Customer service are not aware of such terminology.  We also do not not provide doorway pages to get you ranking, for this would flag your website and we stick with [redacted]'s good practices.  We are [redacted] Partner for we provide [redacted] Ad words service as well.  It is big part of our company and does mean a great deal to us.  We have been trying to reach out to you and we have noticed you have tried to reach us back.  We do hope to connect with you soon so we can come to some resolution with the concerns you have.  Thank you, Operations ManagerBrandRep, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As you can see noted by [redacted] on the link provided below..."No one can guarantee a #1 ranking on [redacted].Beware of SEOs that claim to guarantee rankings, allege a "special relationship" with [redacted], or advertise a "priority submit" to [redacted]. There is no priority submit for [redacted]. In fact, the only way to submit a site to [redacted] directly is through our Add URL page or by submitting a Sitemap and you can do this yourself at no cost whatsoever."Please explain how you can guarantee something that [redacted] says you can't??Everything this company offers as far as seo services goes against what [redacted] says on their support page (provided below). Another example is doorway pages; of which, this company created for my business. They also use [redacted]'s name by saying they are a [redacted] partner, which apparently means nothing.  [redacted]
Regards,
[redacted]

Business Owner, Thank you for speaking to one of my senior representatives: Today.  We are glad everything worked out and appreciate your continued business. All the best, Operations ManagerBrandRep, Inc.

Business Owner,  Thank you for your inquiry.  Yes you are correct, you were well within your 72 hour (business day) request as you signed up on Friday and reached back to us Monday.    To be clear we do not have a money back guarantee, we have a work for free guarantee. ...

Here is a link from our website:  https://www.brandrep.com/terms_of_service#work_for_free_guarantee.     We are happy you were able to come to a resolution with your account.   Wishing your business much success.  BrandRep Team

We have come to a resolution with our client are will be continuing our business relationship.  Thank you, Director of OperationsBrandRep, Inc

Business Owner,  We are disappointed you feel this way, especially with all the hard work we have put into your account.  We have tried countless times to provide you with accurate ranking reports in regards to your 3 accounts but unfortunately you wouldn't allow any representative...

provide the factual data.  After reviewing your account, here is what I see:  Effective today 5/3/16, for your [redacted] location, you have 34 First Page listings in [redacted], 22 First page listings in [redacted] and 17 First page listings in [redacted].  For your Ottawa Location you have 36 First page listings on [redacted], 26 First page listings in [redacted], and 27 first page listings in [redacted]. And lastly for your [redacted] Location you have 50 First page listings on [redacted]. 38 First page listings in [redacted] and 45 First page listings in [redacted].  Clearly you have received services and you can see all of these through [redacted] , [redacted] and [redacted],  If you need a list of your Private Investigative keywords we have implemented for you, let me know, I can send them to you again.  With your content issues, from the notes I see on your account, our CS agent handled your account above and beyond what we expect, mind you we provide the website for free and it is used to help rank your website.  Also, you are STILL ranking even as you have closed your 3 accounts.  Please Call us so we can share what you paid for, (you are ranking all over place), from the services BrandRep provided you.  All the best, Operations ManagerBrandRep, Inc