BrandRep

We have come to complete resolution with this account [redacted] has agreed to continue with our work for free program as seen here ( [redacted] ) and also has agreed to continue with our program at a reduced monthly rate when we fulfill this part of our agreement If you have any questions or concerns you can contact us directly @ ###-###-#### Ext * Monday-Friday 8:00-5: Manager, Operations BrandRep, Inc

Business Owner, Thank you for the feedback as we understand how you feel about your Google Business Listing However, this listing is a vital piece of the ranking process and we would need to be in place to deliver the services you require of us Being Owner of the Google Listing is an industry standard and we really never had the chance to share the reasoning behind ownership If we were not owner you could delete the listing, disable the listing and delete all the work we would do for you We wanted to help you get on the first page with our Guarantee, but in the short time doing business together we were not able to connect I'll be reaching out to you so we can accommodate your request Director of OperationsBrandRep, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Rude salesman, extremely pushy, not selling a real service. If you are not google you cannot put me on the first page of google. All of these services are scams and this reflects very poorly on the BBB that this company is accredited with you and has not one single positive review and you somehow give them a 3.6star ratting. Do you even check in to this at all? Seriously 20 negative feedbacks explaining this business is a scam and you haven't checked in to them or down right removed them? How much do I have to pay the BBB to get my business a perfect rating because it clearly isn't based on customers experiences.

The guy who I dealt with will not speak to meSaid would call me back in min failed to do so

Hello Business owner, Contact me directly and we will be glad to come to a resolution on your account. Thank you, Operations ManagerBrandRep, Inc

After reviewing you account It is unfortunate you feel this way with all the nice people that have spent time helping you understand the SEO Process over here Let me reiterate, you are in ***, FL one of the largest cities in the United States, it is going to take time to get you on the first page in the extremely saturated market you are in (Towing Industry) You have paid months, we have put you on our guarantee and will work for free as we agreed to until we get you on the first page of [redacted] Here is our work for free guarantee: ( [redacted] ) You need to start in local are, which we have done and we will continue to help you expand to [redacted] as you have requested un time We are still working for you, call us with any issues you have, we are working for free so you can achieve results All the Best, Operations ManagerBrandRep

Hello [redacted] , I apologize for the confusionAgain, we purchased the domain name as a part of our Local SEO serviceWe also created a free website for you as a part of our Local SEO serviceThe domain we purchased hosted the site we createdWe have no contractual obligation to supply you with a transfer of the domain name We would however be willing to sell you the domain name, www[redacted] , for $ Thank you very much for your time and consideration, [redacted] Manager, Client Services Department BrandRep, Inc

This is by far the worst SEO/Marketing company I have ever dealt withI might as well have done the SEO and marketing myself because that's about the service I gotI was assigned a "Marketing Specialist" that never communicated with me unless I sent an email asking for an updateLater, I find out my specialist no longer worked at the company, but nobody bothered to tell meTo top everything off, my name was even spelt wrong in the content that was written on my Google+ page that I asked them to change MULTIPLE times with no success! I have documented emails and correspondence to provide proofI want a full refund for the months I paid for because this was by far the worst experience and company I've ever dealt withI would not recommend using them for anything!

I was very eager to use brand rep for their first page of Google promotion serviceOne day I was inside of my store when we received a call from a company claiming that they were Google and that they could get us on the first page of google.com in less than daysMy business has three store and each locations has a Google plus page that we use for our customers to get directions, view our images and learn more about our servicesIn order for Brand Rep to assure that you on the first page of Google they claim that you must give ownership of your Google page to their company The problem that we run into is that we do communicate to our customers through our Google page we receive emails and reviews from customers and we are the only ones we want to view those reviews and we deal with our customersWe do this the instant that they make an inquiry on our pageI offered to make them managers of the page and with my experience there are no limitations to what a company could do as a manager of a Google page versus being the owner of a Google pageIf their service was Genuine they would not need to retain ownership of social media pages and in all reality it belong to the Company that contracted them We attempted to contact the company on either Christmas Day or New Year's eve when I was put on the phone with the representative name *** We spoke for roughly minutes of which he attempted to explain to me that their service cannot be guaranteed if I did not give them ownership of my pageInstead of being confrontational and getting upset with the young man who clearly didn't care that we paid their company to do a service for usInstead he spoke to me as if he paid meHe was Very disrespectful, condescending and clearly lacking customer service skills, which made kindly request to speak to someone other than himAfter not receiving a call back from him or any other management personnel at this company we received no responseIt wasn't until the next day I realized that I have been billed shortly thereafterSince I had not received a phone call back from anybody in the company, I contacted my credit card company and cancel any transactions from brand rep I made an honest effort to try to work with this companyI reached out to the company yesterday and attempted to come to a resolution at which time I was connected to [redacted] again who actually said he explained the situation to me in Ad nauseamWhich I must admit I found extremely offensive In short and at the end of the day it bothers me that I sent money to this company and they have treated me with great disrespectAnd the way that [redacted] spoke to me I'm absolutely confident that I will not receive a refund It isn't necessarily a refund that I was shooting forI was really sincerely hoping that your company can provide the service that you offered me without retaining sensitive company information that in essence is proprietary to our brand At the end of the day I would like a refundIt is my full intention to leave reviews on every site on the Internet with this exact complaint including rip off report, yelp, Google, Yahoo, the Revdex.com and a few others The only option I was given by [redacted] is to pay $to cancel my agreement with their company $is a very small and minuscule amount of money for me to payIt would be no problemBut conceptually I have a problem given money to disrespectful organizations I am open to discussing this with any of the managing operators of this company but I will not speak with ***Unfortunately if I don't hear back today or receive a reasonable resolution to this issue I will spread by complaint across the Internet Please forgive any typos as I do not have the time to proofread this message Bill [redacted]

Hello, Thank you for the feedback in regards to your experience with our company But to be fair, I have looked deeply into the business relationship established back in 7/28/ I have listened to all calls and client did agree to signing up to work with BrandRep and Did agree to charges from a payment disclosure by said said representative at a special discounted rate Client proceeded to speak with enrollment agent and Client was provided with enrollment welcome letter, e agreement and receipt of charges on 7/28/ At this time there was no dispute of charges E agreement was also signed by client this same day of 7/28/ The process of work begins, directories built, Client is pinned in [redacted] and website is completed Client calls in on 8/14/to add photos to website There are no specific notes that states there any issues at this time We continue with the optimization process to get client on the first page of [redacted] as stated in Guarantee On 9/19/Client calls in again and wants to add additional photos, we accommodate his request 10/First page [redacted] Ranking notification send to client10/2nd Keyword notification November 14th 3rd first page notificationOn 12/4th first page ranking keyword notificationOn Feb 9th 5th 1st page ranking keyword Notification In our Guarantee, we will get keywords on the first page of [redacted] within day,s clearly this was accomplished On 4/17/Client calls reception and asks to speak with finance department The client was then transferred to billing and client was unhappy and said no charges have been authorized and that we have stolen his money A supervisor was then brought into this situation so all could be resolved Client said there was an issue with website and no charges should have been charged whatsoever We were willing to help with website if there was an issue, but client did not want to allow us to help His last statement was that i'll just go to the Revdex.com if you don't give me 100% of my money back mind you 7-months later We are company that has provided services and take unhappy clients very seriously We never were given the opportunity to make things right by client, if there was even anything wrong In my full analysis, we feel services were rendered and every dollar spent client was given more than enough value throughout our business relationship We still even offered further assistance, which client declined at the time Thank You Operation Manager

Business Owner, We are sorry you feel the way you do about our services to date After reviewing your account extensively, I do see many keywords that you didn't speak of which we were working on for placement in [redacted] , [redacted] and *** With the pinning of your'e account in [redacted] , your'e location was always a essential part of the ranking process Call to action keywords, that did have traffic, would have given you the best shot at new business Unfortunately you only gave us months to deliver for the city of [redacted] , one of the largest and most competitive cities in the nation We do care about your'e experience with us, so please contact ME as soon as you have a moment Let me assure you, we can come to a resolution with your'e account All the Best, Operations Manager

Hello Business Owner, First and foremost, my utmost apologies in regards to any inconvenience this may have caused your business We take our Do Not Call list very seriously and are very thorough with training to be sure we follow the proper protocol Any phone numbers, that are attached to your business have been confirmed by me, the operations manager, to be on our Do Not Call list You will not receive any unsolicited calls by our company ever again Best of luck to your business, Operations Manager BrandRepInc

Business owner, To be be completely clear, you were not charged in the month of June and no unauthorized charges have ever occurred We also resolved your request of $99.00, this is the blocked charge you must of thought transpired, but in fact is was a refund of the moth prior (may 24th) in good faith which we do see you received You will not receive any further charges, your'e account has been cancelled as requested We wish your'e business the best of luck If you have any questions let us know Thank you, [redacted] BrandRep

Business owner, You signed up with us on 4/28/ Your day rescission period is business days and we understand your confusion We are open Monday-Friday 8AM-5PM PST Today we have received, expedited your request and have come to a complete resolution as discussed Thank you, Operations Manager BrandRep, Inc

We have come to a resolution with the clientA full refund was issued to meet the clients terms

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThey promised to send me a check in the amount of US$and have my account with them closed. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As you can see from my initial post, the number of keywords was never disputed, the quality of the keywords chosen was, since they are ALL LOW DEMAND, LOW QUALITY KEYWORDSAs for your invitation that I call to discuss a resolution, if you really wanted to discuss you would have initiated that callBut this is, apparently nothing more than another attempt to talk your way out of itYou have my numberIf you wanna discuss, call!]
Regards,
*** ***

Business owner, Once again, contact us directly so we may help you understand your account more clearly We will be be to come to the proper resolution if you feel the service wasn't what you expected it to be. Thank youOperations Manager,BrandRep, Inc

Business owner, We are sorry you feel that way After reviewing your account, we did provide services within the short amount of time you were with us (days) Keeping in mind the optimization process doesn't happen overnight I do see you were pinned in ***, I do see we
created a website to help with your'e ranking, I do see strong directories to help you with ranking and lastly I do see my team working on optimizing your'e account This was all with the day process Now yes we didn't get you ranking, but as we promised we would work for free until we got you ranking on at least keywords on the first page of *** Guarantee: *** You declined when we provided this offer to you, asking for a full refund for all the work done To be clear, we would never tell any of our clients that "it is unlikey that we will get you ranking within this day period." Also to be clear, it doesn't take a week to get listings on the first page of *** *** and or ***'s organic results(free search) Sure you can set up your'e own keywords, but getting them on the first page is really what matters I also see in the notes your'e reason to cancel with us was you wanted to work with home adviser because you didn't get enough phone calls The optimization process once again takes time and you should only expect phone calls when you get ranking We are not scam artists, we continued to work for free on your'e account and always want to make sure you get what you pay for 100% Contact me, i'm sure we can come to a reasonable resolution. Thank you, *** ***BrandRep, Inc