BrandRep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't appreciate any person or establishment that tries to insult my intelligence in a subtle mannerTo set the record straight, Brand Rep's (BR) response gives the impression that I pursued them for business when they contacted me asking for my businessI understand that they needed rights to accessing my business information, but when it did not work out between both parties, I emailed them to relinquish the rights to MY own business, and yes I had difficulties directly with *** because they ignored my request and did not bother to do soThey never tried relinquishing the rights to my business listing information through ***They initiated this whole transaction from the start, they had *** call me to give them rights to the listing, they should have called them or took ***'s call to them when I was on the phone with *** for a three way call*** said they could not reach Brand RepThen a week later, *** called me and said that Brand Rep told them to have me contact *** for any mattersWhat kind of service is that? Brand Rep was just making me waste my time with all thisAnd they are continuing to do so by not fully disclosing our initial conversationThe initial agreement was for months, but after *** called me and heard my complaint about the matter, she said she had to listen to the initial conversation recording I had with ***She called back quickly in a nice fashion, which was pleasant, and agreed that my complaint was justifiable and offered to reduce the contract to three months with twenty dollars a month less off the priceThat sounds like they admitted to misleading me without saying so and were trying to make me forget about the complaintShe asked me if I was good with that, and told her, at the the time I guess I was and that I would be calling backWhen I first started with Brand Rep my business was already starting to rank because I was getting calls through *** and I did not sign up with BR for this specific reason, it was to build MY websiteThe rankings was a secondary feature that I really did not particularly expectAnd I have the email stating thatBR has the recorded conversation between us and should forward that to the Revdex.com*** never told me directly that BR would NOT build MY siteI'm a very laid back person and get along with anybody I encounter, but when someone is going to go on the record and subtly say other than what I know to be true and question my intellect, I take real offense to that gestureI'm a loyal person, but when someone starts twisting things around, I don't want anything to do with thatWish this could have been better, I hate confrontation
Regards,
*** ***

Business owner, We have gone above and beyond to provide services that are beneficial to you company I verified that your website (***) is CURRENTLY on the first page of *** in more than keyword instances within days (Our guarantee says by 90) Your
website is also on the first page of *** in more than keyword instances These directories are a small part of the process but as we stated we would be glad to fix any directories that are incorrect( if they are viable directories that make sense) Keep in mind they are the publishers of your information not us When it come to the *** * page you have issues with, we took the information DIRECTLY from your own website to help with your branding It is not our company's fault you haven't updated your website in a while (as you told us) Let's get this resolved right away if you feel it necessary The bottom line is we are willing to fix any issues and have continued to optimize your account so you can maintain your presence on the first page of *** and ***, the largest search engines on the planet Contact us ASAP so we can fix any discrepancies you have, we have no problem helping you with that All the best, Operations ManagerBrandRep, Inc

Business owner, You signed up with us on 4/28/ Your day rescission period is business days and we understand your confusion We are open Monday-Friday 8AM-5PM PST Today we have received, expedited your request and have come to a complete resolution as
discussed. Thank you, Operations ManagerBrandRep, Inc

Business Owner, We were happy to speak with you and help you understand our cancellation policy We have passionate sales representatives that truly want to help your business, especially if you have minimal presence online If you have any future needs you have my
contact information Glad you are feeling better. All the best, Operations ManagerBrandRep, Inc

Business owner, We are sorry you feel that way After reviewing your message and accountlet me clear a few things up When you hired us on to provide SEO we needed to have administration rights to your *** Business listing so we could optimize your account properly When
you cancelled your agreement after months, we advised you to contact *** to acquire your business listing back If you had difficulties dealing directly with *** our apologies When you first started with us, you did not have rankings in ***, this is why you signed up with us In all fairness, we barely began the work before you discontinued the service Our agreement was months, you stayed on for With the website we created, it was always meant to be a secondary site to help your own website rank throughout the search engines There was a line item on your e Agreement, that you signed stating you received a website as well If you needed a better understanding how the secondary site worked in the optimization process,we would have loved to explain this to you Please do reach out to me, I know we can come to a reasonable resolution with your account for we are here to help your business All the best, Operations ManagerBrandRep, Inc

Dear Business Owner,  Thank you for letting us know that you do not want to be contacted.  We have placed you on Master Do Not Call List.  Our Goal is to help small businesses gain the needed exposure to succeed in a very competitive digital marketplace.  Our intention...

was to only help you, if it was taken differently our apologies.  BrandRep Management

Revdex.com Team,  This issue has been resolved with Client.  Remember [redacted] if you need any help - - feel free to contact us anytime.  Thank you Again.  Director of OperationsBrandRep, Inc.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

They deem it necessary to mention they have "many customers" and that they "take care" of them. No, they do not as there are many complaints especially on the Revdex.com re: their services, or lack their of. If they really cared about their customers they would not be rude with their tonality and put the customer first and REFUND my money which they had no permission to charge my credit card. I had to go through the inconvenience of calling my bank and contacting them so that I don't continuously get charged. I verbally called in and had and asked tthe representative lady and said "I just dont want these services no longer" and please "do not charge my credit card anymore". After being guaranteed my credit card would not be charged - I didn't think they would continue for charging for their "services" which were VERY INPROFESSIONAL (being in business all my life). I regret ever signing up with them when I could have done a 100% way better job of advertising myself. They also did the mistake of advertising for me in the wrong city that I requested so the money I spent was completely wasted. I wish for the Inconvenience they can REFUND only 1MONTH of $*54 - very simple as they did not have my permission.False company, false advertising - I thought they were Google as they really pushed that on the phone but turns out they are some small third party. Awful example of how they treat their clients, right here. Everything is scripted and to continuously dissatisfy the customer. Disgraceful and misleading - charging my credit card after cancelling and having over *5+ complaints on Revdex.com is not a good sign.They get as much as they can out of the client and I could have done a better job for free or at least advertised for my client in the right city requested.Sincerely Production Manager/CEO[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello Business owner, We are sorry you feel that  we have done barely any work since you started with us.  Keeping in mind, the process of SEO takes time and in time you will solidify your place online.  After reviewing your account,  in less than 3 months we have...

established 19 directories (helps with [redacted] ranking process), created a free website (this helps with your entire ranking in [redacted] and [redacted] Process).  We Have PINNED You in [redacted] with your [redacted] page and are optimizing this account aggressively.  So far (less than 90 days) we have you are ranking on 1 keyword in [redacted], and 10 keywords in [redacted].  We have also suspended your account and put you on our work for free guarantee before your full 3 month is up.  We will keep you on this guarantee until we get you ranking on the 1st page of [redacted] on at least 2 of your selected keywords from the start. SEE WORK FOR FREE GUARANTEE HERE: [redacted]) Obviously there is a misunderstanding in regards to what you currently have and what you we are doing for you,  Please do call us so we can help you understand what you have received,  Here is our Direct phone number [redacted] x *.  Also Your sales rep is no longer with us, do not try and reach her.  We prefer you reach out to Customer support since we have complete access to your account.  We are still working on your account and as you can see above, things are getting better each day, call us so we can continue helping your business.  Let know if there is anything I can do to help as well. Operations ManagerBrandRep, Inc

Thank you for your Feedback Business owner.  Glad we were able to clear up any confusion with you and come to a solid resolution.   We wish your business nothing but success.  Best regards.  Operations managerBrandRep

Hello, Thank you for the feedback in regards to your experience with our company.  But to be fair,  I have looked deeply into the business relationship established back in 7/28/2014.   I have listened to all calls and client did agree to signing up to work with BrandRep and Did...

agree to charges from a payment disclosure by said said representative at a special discounted rate.  Client proceeded to speak with enrollment agent and Client was provided with enrollment welcome letter, e agreement and receipt of charges on 7/28/14.  At this time there was no dispute of charges.   E agreement was also signed by client this same day of 7/28/14.  The process of work begins, directories built, Client is pinned in [redacted] and website is completed.  Client calls in on 8/14/14 to add photos to website.  There are no specific notes that states there any issues at this time.  We continue with the optimization process to get client on the first page of [redacted] as stated in Guarantee.  On 9/19/14 Client calls in again and wants to add additional photos, we accommodate his request.   10/14 First page [redacted] Ranking notification send to client. 10/27 2nd Keyword notification.    November 14th 3rd first page notification. On 12/8 4th first page ranking keyword notification. On Feb 9th 5th 1st page ranking keyword Notification.  In our Guarantee, we will get 2 keywords on the first page of [redacted] within 90 day,s clearly this was accomplished.  On 4/17/15 Client calls reception and asks to speak with finance department.   The client was then transferred to billing and client was unhappy and said no charges have been authorized and that we have stolen his money.  A supervisor was then brought into this situation so all could be resolved.  Client said there was an issue with website and no charges should have been charged whatsoever.   We were willing to help with website if there was an issue, but client did not want to allow us to help.  His last statement was that i'll just go to the Revdex.com if you don't give me 100% of my money back mind you 7-8 months later.   We are company that has provided services and take unhappy clients very seriously.  We never were given the opportunity to make things right by client, if there was even anything wrong.  In my full analysis, we feel services were rendered and every dollar spent client was given more than enough value throughout our business relationship.  We still even offered further assistance, which client declined at the time. Thank You Operation Manager

Hi [redacted],It was nice talking to you last Friday. I'm glad that I made right decision choosing to file a complaint on Revdex.com, at least BrandRep doesn't bother me any more :)Couple of days ago, Mike Obrien, Director of Operations of BrandRep, forwarded me a receipt dated  May 9th, showing that he told their Merchant Account to refund me. He says BrandRep's finances all go through this Merchant Account.  However, by now, I haven't seen the refund in my account yet. I will let you know as soon as I see the refund.Thanks again and best regards,[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. BrandRep will investigate this issue and make necessary corrections to their services. BrandRep issued a full refund and I am satisfied with the resolution between BrandRep and my company. 
Thank you,
[redacted]

The customer Hired BrandRep 7/12/16 for our online exposure bases program to help with their online visibility.  In the the next few months, we provided multiple directories, a few rankings in [redacted] and a website to help with driving traffic to their primary website.  The process of...

optimization does take time, so unfortunately to expect call in a couple months would be unrealistic.  But as a business owner, we understand your frustration and the expectation for a return on investment..  Know this, in the first few months, we are diligent with our efforts setting up your business to be seen online.  I see we have 19 directories established, your business location has been verified in [redacted] and you have keywords ranking already in the early stages of your campaign.  We understand how important phone calls are for your business and in no way would we ever want your business to lose visibility,  or do anything to kill your business.   Please do reach out to us, I am sure there is something we can do to help your business along and completely come to a resolution that I am sure you would be satisfied with.   All the Best,  Operations ManagerBrandRep, Inc.

Business owner, Like it stated in my prior message I'm sure we can both come to a resolution.    You can reach me directly below.  [redacted] x*Operations ManagerBrandRep, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[BR,
You're confused? First of all, I don't even know who I'm speaking with? There's a big question surrounding why the Operations Manager will not state their full name. Did I speak to you at all during this enchanting relationship? I know this will not go past this point because Brand Rep does not want to admit to any negative business issues. That's perfectly fine with me since you choose not to take the evidence and share it with the Revdex.com or me for that matter. We both know the truth and I'm not going to let your illicit forbearance have an effect on my business. You know what the outcome would be if you supplied the recorded conversation. I was doing fine before your company called me asking for business and I'll do better without a business that's not up to standards. A guy from [redacted] told me what I needed to do exactly for business rankings. SEO companies are making money off of people that truly don't know how [redacted] operates. But thanks to him I'll let as many business owners know this info. The good follow the good, sums up why I won't follow BR.]
Regards,
[redacted]

Business Owner,  Thank you for the feedback as we understand how you feel about your Google Business Listing.  However, this listing is a vital piece of the ranking process and we would need to be in place to deliver the services you require of us.   Being Owner of the Google...

Listing is an industry standard and we really never had the chance to share the reasoning behind ownership.  If we were not owner you could delete the listing, disable the listing and delete all the work we would do for you.   We wanted to help you get on the first page with our Guarantee, but in the short time doing business together we were not able to connect.      I'll be reaching out to you so we can accommodate your request.   Director of OperationsBrandRep, Inc.

Dear Business Owner, Thank you for your feedback, it is greatly appreciated.  After an extensive review of your account, here is what I see so far to date.  You signed up with us 05/21/15 to list your practice on the first page of [redacted].  We guaranteed 2 keywords would show on the...

first page of [redacted] or we would work for free until we got you there.  You signed up with our 1 year plan and since we didn't achieve this until month 4 , you were added 1 month extra at the end of your term.  (YOU will receive 8 months of first Page Placement on at least 2 keywords on [redacted] Specifically)  The great news is as follows.   Your [redacted] was verified and pinned on [redacted] successfully June 8th.  At this point the optimization process began and You now currently you have more than 25 keyword listings in your CITY, on keywords you selected during the enrollment process. (11 first page listings on [redacted])  Please contact us so we can share with you what [redacted], [redacted] and [redacted] show LIVE in their Search Engines.   I do see great progress Doctor, I just think you need to understand a little clearer the benefits that have been provided to you.  Looking forward to speaking with you soon. All the best,  [redacted]BrandRep, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have contacted them many time Mr. [redacted] and me have spoken many times it always comes down to the same results they want me to agreed to what they are saying. I send them screen shots and before he got them he was telling me he need it to speak with my family members to make sure they were searching for the right phrase once he saw the screen shots then he said he didn't knew what was happening.  Well they probably will charge me the $1,200 dollar which was the total amount of the contract. Who knows?  As of today my website does not show on [redacted] search engine in any of the paid positions which was 1st to 4th or I haven't got no one click or call from any customers except the called that I mention before on my last letter.  There is no point on talking with them since even when you provide them with documentation they don't accept it. ]
Regards,
[redacted]