Big Baller Brand

Dear [redacted],  I would like to apologize for the inconvenience regarding your order #41373.  I would like to inform you that you order Will be processed and shipped out today 01/09/18, you will receive a tracking number in your email for the order.  I will see that your order is sent...

out myself. Again I sincerely apologize on behalf of Big Baller Brand for the inconvenience this has caused you.  Sincerely,  [redacted]  Big Baller Brand CS

Dear Valued Customer,  We are sorry for the inconvinience related to your purchase and the incorrect item you received.  We will expedite the correct item that was ordered originally, you will then have a tracking number emailed to you within 24-48 hrs for that order.      ...

                                                                               Sincerely,  [redacted] CS Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

A new item was sent and an electronic Gift Card will be issued.Thank you!

Check is being processed.

This order is being reviewed and missing item should be mailed out today.

Thank you for contacting Big Baller Brand!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.Please be advised that belor order has been resolved.Confirmed lost in transit - Resent new item as complementary in...

24-48hrs.#34970-F1ConfirmedCarrierUSPSTracking number94[redacted]94

Thank you for contacting Big Baller Brand!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.Please be advised that belor order has been resolved. Confirmed lost in transit - Resent new item as complementary in...

24-48hrs.

Thank you for contacting Big Baller Brand!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.Please be advised that belor order has been resolved.Confirmed lost in transit - Resent new item as complementary in...

24-48hrs.

Item is now in transit.Item has been refunded as well.Thank you!

Delivery date moved.Email sent to customer.

Dear [redacted],   I would like to apologize for any inconvenience regarding your order #[redacted]  I would also like to inform you that we have completely refunded your order and credited your account as of...

01/09/18.   Sincerely,  [redacted]  Big Baller Brand CS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12604753, and find that this resolution is satisfactory to me.

Hi Bertha,   This issue has been resolved.   Your item was delivered to a parcel locker at 2:05 pm on August 28, 2017 in DURANGO, CO 81301. [redacted]   USPS Tracking number [redacted]
1 ×...

ZO2: PRIME by Lonzo Ball (9.5) - To be shipped on 24th of November as indicated in the terms and conditions 1 × CH Blue - Grey White Grey Revdex.com Hat 1 × Black Unity Shorts - Embroidered Revdex.com (M) 1 × Turnup Baseball Tee - Closed Bar (M)   We appreciate your business, Big Baller Brand Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12602588, and find that this resolution is satisfactory to me.

Hi [redacted]
 [redacted] # for your zo2 shoes, you can start tracking your package within 15-24 hours.     [redacted]     Big Baller Brand CS

I am rejecting this response because:This is a lie. The original package was never sent and I was not given any shipping info or tracking number. The new item has been in pre shipment for almost 2 weeks since December 27th. These people are con artists.

Thanks for reaching out!We are extremely sorry for your inconvenience. Your account will be refunded immediately. Please note once we refund it is your bank/card providers that have to process so allow up to 48 hours to see the account credited.BIg Baller Brand Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12599466, and find that this resolution is satisfactory to me.

I am rejecting this response because:
This matter is not resolved as I have received no new information on a replacement package. The tracking number in the note below is the same as the original and shows as a shipping label was printed on December 11th, but no other activity. Please advise what new shipping info is if it has in fact been shipped again,