Big Baller Brand

Dear [redacted],  I want to apologize for the inconvenience you have experienced with your order #43264.  I would also like to inform you that your order has been completely refunded and your account credited.   Sincerely,  [redacted]...

[redacted]  Big Baller Brand CS

I am...

rejecting this response because not only did the company Completely disregard every attempt I made to contact them to get information about my order, but they also delivered it well past the promised and guaranteed shipment date.  This company has horrible customer service and believes that the situation is resolved simply because the product was finally delivered well past the date that was promised. I do not except this response and still believe that I should receive a full refund and apology. My father actually is in the same situation as he ordered products for my child as well and has not received them and is receiving no response from the business. He will be filing a Revdex.com complaint as well because this is how this company handles their customers. It is sad. This was supposed be a Christmas present for My 12-year-old son and arrived well after Christmas. This is definitely not how a company  should conduct business. A customer should not have to file a Revdex.com to simply get the business to respond or communicate with them in anyway shape or manner. This is absolutely unacceptable.

Dear [redacted],  I would like to apologize for any inconveniences brought to you regarding your order #38468.  I would also like to inform you that I will see that your order is shipped out today 01/09/18.  You will be receiving a tracking number via email for the your...

package.   Sincerely,  [redacted]  Big Baller Brand CS

Thank you for reaching out!We appreciate your support. Your order has been reviewed, and it has already been processed.Please be advised that items are now in fulfillment to complete shortly.We apologize for any delays. Thank you for your patience.We appreciate your support!Big Baller...

Brand#[redacted]-F1ConfirmedCarrierUSPSTracking number[redacted]

Thank you for contacting Big Baller Brand!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.Please be advised that belor order has been resolved.[redacted]DeliveredCarrierUSPSTracking...

number94[redacted]

A follow up for this refund has been submitted.We apologize for the delay.Thank you!

Order canceledThis order was canceled on December 20, 2017 at 6:00pm. Please contact bank for posting terms

Thank you for contacting Big Baller Brand!Please be advised that below order has been resolved.[redacted]® - DeliveredTracking number[redacted]Daytime Phone: [redacted]Fax: ([redacted]E-mail: [redacted]

I am rejecting this response because:
I am not going to close this complaint until I receive the correct shoes that I ordered.   For the...

company to respond with "Requests being processed accordingly" means nothing I'm afraid.  I have not received the shoes, I have not received a tracking number nothing.Sorry

Thank you for contacting Big Baller Brand!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.Please be advised that belor order has been resolved.Confirmed lost in transit - Resent new item as complementary in...

24-48hrs.#38304-F1Attempted deliveryCarrierUSPSTracking number94[redacted]67

Thank you for contacting Big Baller Brand!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.Please be advised that belor order has been resolved.Item lost in transit.Complementary provided.Refunded.The order...

cancelled email will be sent to [redacted]

Order canceledThis order was canceled on January 8, 2018 at 1:19pm PST.Refund takes 24hrs but normally Banks post it 3-5days.

This item has been delivered.Thank you![redacted]

Thank you for contacting Big Baller Brand!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.Please be advised that belor order has been resolved.#40298-F1DeliveredCarrierUSPSTracking...

number94[redacted]26Delivery dateJanuary 5, 2018

A gift certificate is being issued to customer for the delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear [redacted],  I would like to apologise for any inconvenience regarding your order #37826.  I would like to inform you that your order has been refunded and account credited as of 01/09/18.   Sincerely,  [redacted]...

[redacted]  Big Baller Brand CS

I am rejecting this response...

because: When I complained to the business numerous times before about this issue, they sent me the same automated response that they would get back to me with tracking info in 24-48 hrs and they NEVER did. I have already gotten this exact same message, word for word from Big Baller Brand already and they never got back to me at all. This is an automated message and not acceptable to me. Please take further steps in resolving this as I am not going to adhere to the same message over and over without a valid resolution.

I am rejecting this response because: I have contacted [redacted] and they said they are waiting for Big Baller Brand to fill out paperwork. [redacted] also said they have attempted to contact Big Baller Brand more than once as well, with no response. I am rejecting this response because it is still a wild goose chase from the original complaint. Nothing has changed, nothing is in motion according to [redacted] (product or paperwork) and Big Baller Brand is failing to communicate with [redacted]. I would like a REAL update, and not a broad generic one. [redacted] has also let me know that since the claim has already been issued, under no circumstances will I receive my original order. My Question to Big Baller Brand is why am I waiting on the whole claim process to go thru when at this point it has nothing to do with my product, and is solely an issue between [redacted] and Big Baller Brand.  In Big Baller Brands reply, they stated "however if your order is not recovered we will reissue the order to you" and from my conversation with [redacted], the order is not and can not be recovered. Just replace my shoe and THEY can wait on [redacted] to recover the other pair, not stall me out another 2 months, then to find out they wont recover it, then wait another two months for my shoe to be shipped. I STRONGLY believe that Big Baller Brand is stalling until February which is when they say on their site their next distribution of shoes will be, and in my opinion, I should not have to wait that long since I ordered my shoes in the start of October. Further more, Big Baller Brand is using very broad terminology to describe when I will receive my shoe. "If the shoe is recovered" is not a definite time frame, several weeks is not a valid time frame, seeing that it has already been SEVERAL WEEKS since I contacted them and opened an investigation with [redacted]. Several weeks could mean I wont get my shoes until March, which is highly unacceptable. 
All I want is Big Baller Brand to ship me a new pair of shoes ASAP. Maybe even a display case for the terrible inconvenience. They should also next day air my package to me

Hi [redacted]Thank you for reaching out!We are sorry for this delay.We have forwarded this to Fedex for checking and should hear back from them in 24-48hrs.We apologise for this delay. Thank you for your patience.We appreciate your support!Big Baller Brand