Bieri Plumbing and Heating

Initial Business Response /* (1000, 5, 2015/12/17) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. After reviewing your account it appears that you have requested and received a refund for all unused bids on December 15, 2015 totaling $58.80. Please allow 1-2 business days for the funds to post back to your account.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You charge people for bids even if they loose. You are a rip off company. You should be out of business you crooks!!!!
Final Business Response /* (4000, 9, 2015/12/18) */
We would again like to express that we are sorry to hear that your recent experience while using our site was not ideal. After reviewing your account it appears that you have requested and received a refund for all unused bids on December 15, 2015 totaling $58.80.

Hello,We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  After reviewing your account it appears that you have requested and received a refund for all unused bids on May 2,...

2016 totaling $60.00.  Please allow 1-2 business days for the funds to return to your account.  Thank you and have a great day.Sincerely,[redacted]Compliance

Hello, We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.   We attempt to make our website as transparent as possible and our goal is that all of our customers have a...

clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction.  All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website.  We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at ###-###-####. Thank you and have a wonderful day. Sincerely, [redacted]Compliance

Hello, Thank you for your email.  Our records show that was refunded 8-8-2016.  Please allow 2-3 business days for your funds to return back to your financial institution.  If you have any other questions feel free to contact us.  Thank you and have a great...

day. Sincerely, [redacted]Compliance

Hello, Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. According to our records this account has been active since April 29, 2012 We understand this can be an inconvenience and...

we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day. Sincerely, [redacted]Compliance

Complaint: [redacted]
I am rejecting this response because:No one has contacted me to discuss or resolve this issue.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/27) */
Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...

interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Hello, We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  After reviewing your account it appears that you have requested and received a refund for all unused bids on...

March 21, 2016 totaling $60.00. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-2038. Thank you and have a wonderful day. Sincerely,[redacted]Compliance

Initial Business Response /* (1000, 5, 2016/01/20) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. After reviewing your account it appears that you have requested and received a refund for all unused bids on January 17, 2016 totaling $42.00. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Hello, We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear...

understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the “Going once...Going twice...SOLD!” approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win.  You will then pay the ending auction price as well as the cost of shipping.  If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our “Buy it Now” feature, we subtract the cash value of the bids you’ve placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product.  *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the ‘Buy It Now’ option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions.  We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at [redacted]. Thank you and have a wonderful day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/11/10) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Quibids,
Did not resolve this issue in regards of refunding my $ 60.00 and they are lying regarding that they give you three chances to charge your credit card or not. Quibids immediately charge your card and then scam you to bid the item cost $400.00 and they apply your $60.00 and then tell you to charge more money or you can buy it for $340.00. They have mis advertising stating that the item costs $10.00 to bid on and then they will ask you to keep bidding until you run out and then try to charge you for more money. This is some kind of Pyramid Scam.
I have called several times to speak to the Manager [redacted] and they will not handle this issue and keep hanging up. I have called to speak to [redacted] and a person by the name of [redacted] will not let me speak and this Director of Support will not return answers to my e-mails or telephone calls. Please investigate this company they are providing misinformation and profiting from the consumer and taking advantage of innocent people. Please let customers know what they are doing. Thank you.
Sincerely,
[redacted]
Final Business Response /* (4000, 9, 2015/11/13) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Initial Business Response /* (1000, 5, 2015/12/08) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. After reviewing your account it appears that you have requested and received a refund for all unused bids on December 8, 2015 totaling $28.20. Please allow 1-2 business days for the funds to post back to your account.

Hello, Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to...

not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day. Sincerely,[redacted]Compliance

Complaint: [redacted]
I am rejecting this response because:My issue no longer matters to me, as a result I am never going to have another interaction with this awful online business that is Quibids.com 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The terms and conditions don't state that bids will be used when you select voucher only. I had the setting on voucher only. I should of been only using voucher bids. Once they were used up then I should of not been able to bid anymore until I placed the setting back on bids. I did not grant permission to use my bids. I am requesting the bids to be credited back to my account if no refund will be given. If a refund or refund of bids are not credited back then I will dispute the transaction  with my bank as this was not described correctly. I hope we don't have to go that far. My request is more than responsible. At very least the bids should be credited back. I am hoping for a fair resolution so we can end this issue. Thanks
Sincerely,
[redacted]

Hello,After reviewing your account it appears that you have requested and received a refund for all unused bids on April 5, 2016 totaling $60.00.  We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-2038. Thank you and have a wonderful day. Sincerely,[redacted]Compliance

Initial Business Response /* (1000, 5, 2015/08/12) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. Based on feedback from our customers, we have found that customers...

typically don't want to see an increase in their competition as QuiBids' popularity continues to grow. QuiBids has so many auctions ending at the same time that we can't simply show each customer all auctions. This means that, although you may not see every auction, others may not see your auctions either, giving you the best possible chance of winning a great deal. Our number one goal is to maintain a great user experience for all customers, along with balancing heavy strain on our servers. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This in no way addresses my question. This is a typical canned response from the site.
Let me state the question again: Why SPECIFICALLY and I limited to lower-value auctions? I know QuiBids understands the question, and I know there's an answer. They just choose not to give one.
Extremely poor customer service, false advertising, and bait and switch.
Final Business Response /* (4000, 9, 2015/08/14) */
Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/08/05) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the response. The customer is NOT given the option to sign up for an account without entering credit card information. Upon signing up, it is NOT clear that the customer's credit card will be charged by signing up for an account. Again, I emailed the website the day of immediately following to cancel my account and again later that week to speak with customer service and never received a response. I made 2 attempts to reach customer service and unfortunately because I am disputing the charge that the company has decided to reply. I never received a confirmation email that my inquiry was received. I have the time and date of when I attempted these actions.
Final Business Response /* (4000, 9, 2015/08/10) */
After reviewing your account it appears your account has been permanently disabled due to the fact that a chargeback has been filed with your bank or credit card company against our company. When a chargeback is placed it means that your bank or credit card company initiated a dispute of a charge on your behalf. This chargeback is sent to our company requesting certain information including the date of the transaction, what address the user registered with, etc. We respond to these disputes supplying the bank or credit card company with the requested information. The bank or credit card company then decides whether the customer or our company wins the chargeback. If the customer wins the chargeback, the bank or credit card company credits the amount disputed back to the customer's account. If our company wins the chargeback, we are able to issue the refund. Please feel free to contact us with any other questions you may have regarding this issue. Thanks and have a great day.

Initial Business Response /* (1000, 5, 2016/01/11) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Initial Business Response /* (1000, 8, 2015/09/23) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 10, 2015/09/25) */
QuiBids said they were returning 53$ back into my account but they never did yet..please get in touch with them. They sent me an email and everything. But no money ever entered my bank account...
Final Business Response /* (4000, 12, 2015/09/28) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. After reviewing your account it appears that you have requested and received a refund for all unused bids on September 7, 2015 totaling $54.60. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.