Bieri Plumbing and Heating

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...

interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
its a generic response. they won't talk to me. the info and phone number leads back to the person named [redacted] and he won't take my calls. the whole point of this is to get an explanation from quibids asap. what exactly is the point of all this. do they know who I am? that I am the complainant? a person in customer service ([redacted]) answered the call, asked for my email address and told me that [redacted] was busy. I left a message and I suspect that I will NEVER hear from them. whats next???
Final Business Response /* (4000, 9, 2015/09/22) */
Hello. We would again like to thank you for bringing this to our attention. After reviewing your account and speaking with our Customer Support team it appears that your account has been permanently disabled due to abuse of our Customer Support department and our Vendor Relations. In very few instances we have been forced to disable accounts that are negatively effecting our employees, customers, and vendors. It appears that you have had this explained to you by the Director of our Compliance Department. Unfortunately there are instances when we are forced to make a decision to disable an account when we feel that keeping the user as a member of our website will continue to negatively effect or operations. Issues that factor into this decision include constant abuse of our Customer Support team, false claims on shipped items, and reaching out to the Customer Support team of our vendors in attempt to receive refunds or exchanges that were not granted by QuiBids. We have reviewed your account termination at your request and still feel that it is in our best interest for your account to remain permanently disabled.
Sincerely,
QuiBids Compliance Department

Hello, Thank you for your email.  Unfortunately everything that was pending was refunded and all items that were processed were shipped out.  If you have any other questions feel free to contact us.  Thank you and have a great day. Sincerely, Compliance

Hello, We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear...

understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the “Going once...Going twice...SOLD!” approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win.  You will then pay the ending auction price as well as the cost of shipping.  If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our “Buy it Now” feature, we subtract the cash value of the bids you’ve placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product.  *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the ‘Buy It Now’ option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions.  We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at [redacted]. Thank you and have a wonderful day. Sincerely,[redacted]Compliance

Hello,Thank you for you the email.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions.  Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site.  Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customers' credit card without their permission.  The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  After reviewing your account it appears that you have requested and received a refund for all unused bids on May 10, 2016 totaling $60.00.  Thank you and have a great day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/10/26) */
We do not have any record of this information having an account with us. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an...

inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted],We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon...

registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  If you have any other questions feel free to contact us.  Thank you and have a great day. Sincerely, [redacted]Compliance

Hello, Thank for your email.  Since the refund was requested 7-10-17, please allow 1-2 business days for the funds to post back to your financial institution.  If you have any other questions feel free to contact us.  Thank you and have a great...

day. Sincerely, Compliance

Hello,Thank you for your email.  Unfortunately we are only able to issue a refund for the transaction price.  Please feel free to contact our customer support team in order to set up an exchange, return, or refund.  Thank you and have a great day. Sincerely, [redacted]Compliance

Hello,We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and received a refund for all unused bids on August 28, 2016...

totaling $59.40. Sincerely, [redacted]Compliance

Hello, We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and received a refund for all unused bids on April 5,...

2016 totaling $29.40.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the “Going once...Going twice...SOLD!” approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win.  You will then pay the ending auction price as well as the cost of shipping.  If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our “Buy it Now” feature, we subtract the cash value of the bids you’ve placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product.  *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the ‘Buy It Now’ option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions.  We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-2038. Thank you and have a wonderful day.Sincerely,[redacted]Compliance

Hello, We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear...

understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the “Going once...Going twice...SOLD!” approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win.  You will then pay the ending auction price as well as the cost of shipping.  If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our “Buy it Now” feature, we subtract the cash value of the bids you’ve placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product.  *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the ‘Buy It Now’ option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. Sincerely,[redacted]Compliance

Hello,Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not...

only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day. Sincerely,[redacted]Compliance

Hello, We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  Unfortunately, this transaction was made November 4, 2012 and an item was shipped out to the customer November 5,...

2012.  If you have any other questions feel free to contact us.  Thank you and have a great day.Sincerely,[redacted]Compliance

Complaint: [redacted]
I am rejecting this response because:  I have already called that number and was rudely hung up on by supervisor and too what a scam the site really is and how I should enjoy being scammed because that is quibids true business model.  They hid bad feedback and there policy where people will not see it, even while coaxing you to a everything you need to know section that doesn't show there fraudulent bidding process model.   95% is horrible model.   Oh, and they don't even answer there number they gave the bb complaint.  Dishonest company that should pay gambling taxes as they favor the house with there dishonest way of making other bidders not bidding for your auction drive up the cost on items they don't want and have no interest in, and only can buy if they win the auction.   No robot needed to drive up costs because the link multiple auctions so your bidding and losing to nobody as the winner only wants the item they bid on so they keep the products to sell again.   So fraud.
Sincerely,
[redacted]

Hello,We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously  Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price...

of the auction.  All information pertanining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website.  We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-2038. Thank you and have a wonderful day.Sincerely,[redacted]Compliance

Initial Business Response /* (1000, 5, 2015/12/14) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...

interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Hello,Thank you for your email.  Unfortunately, will do not have any affiliation with spam emails being sent out.  Feel free to contact us and provide us with all the information to help with this issue.  Thank you and have a great day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/07/02) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and...

received a refund for all unused bids on July 2, 2015 totaling $59.40. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called the phone number that they said to call and tried to talk with the customer support agent on the phone. I brought up the fact that if I had received my 3 free bids for signing up then the bid from my account would not have been accidentally used. She stated that is you would have read the terms and conditions then you would have known that once you have used a bid we cannot issue a refund for that bid. I stated I understand that but if I had received my "voucher" bids then the bid would not have been used and I should receive a full refund. Rudely she stated their is nothing more we can do for you.
Final Business Response /* (4000, 9, 2015/07/07) */
We would again like to express that we are sorry to hear that your recent experience while using our site was not ideal. As previously stated, it appears that you have requested and received a refund for all unused bids on July 2, 2015 totaling $59.40. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Hello, Thank you for your email.  Please refer to http://www.quibids.com/en/quibids101/blog/26-Bid-O-Matic-Revealed-Even-More.  Unfortunately our records show the last 4 auctions participated in only used voucher bids.  Please call in so we can further explain the process.  Thank you and have a great day. Sincerely, [redacted]Compliance

Hello, Thank for your email.  Our records show we issued a full refund for $50 on 9-11-17.  If you have any other questions feel free to contact us.  Thank you and have a great day. Sincerely, Compliance