Bieri Plumbing and Heating

Complaint: [redacted]
I am rejecting this response because:  I have made multiple attempts to contact these people.  They messaged me 1 TIME stating that I should check with my neighbors and anyone else in my household.  Of which I have already done.  At the end of the message they stated that I need to request that a claim be started so I did that.  They never responded to me after that.I will attach all orders that I have not received as well as the ONLY email I received from them in response to multiple emails I have sent them (I have them ALL).   I want my cards or ALL of my bid money returned to me.  I don't have a lot of money and they are Christmas gifts. I needed to attach other files to here but it wouldn't allow me to. 
Sincerely,
[redacted]

Hello, Thank you for your email.  Our records show that you have a refund request for $46.20 on 11-23-16.  Please allow 1-3 business days for the funds to post back to your account.  If you have any other questions feel free to contact us.  Thank you and have a great...

day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2016/01/21) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...

interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/12/17) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Hello,We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear...

understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the “Going once...Going twice...SOLD!” approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. Thank you and have a great day.

Hello, Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to...

not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.  Sincerely, [redacted]Compliance

Hello,Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction. All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website.Sincerely,Compliance

Initial Business Response /* (1000, 5, 2016/02/09) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is generic and covers all the information easily found on there website. It at no point in time addresses the fact that my account was disabled and the items won using my $60 worth of bids were never recieved. I understand that lost bids are not reimbersable as I dont have an issue with grasping the obvious. The issue here is that they took my money, aka "real bids", and did not issue the items won nor a refund. This response at no point in time refers to the rude and aggressive gentleman that treated me quite poorly on the phone either. Simply unacceptable.
Final Business Response /* (4000, 9, 2016/02/10) */
Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/08/14) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. All bids were used, therefore this account is not eligible for a refund. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

I decline to accept the response.  Please see attached.  In sum, there is a shortfall of $511.50 that I am still owed, as follows: 1) the real bids I used to win each of the 15 $50 gift cards that were taken away @ $.50 per bid and an average of 75 real bids used to win each card (15 x $37.50), plus 2) $44 in bids that remain frozen in my second account.  Credit for the $95 you did refund me, leaves $511.50.I opened a second account to hide that I was female - liz9249 vs. roomba79 - because male bidders are more aggressive to female bidders.  I did not intentionally violate any terms and conditions for collusive or fraudulent reasons.  I didn't chat on the phone with [redacted] because documentation is critical.  I'm an attorney, I should know.I will settle this matter for $511.50.  I will not seek the value of the gift cards taken away (15 cards x $50 per card, or $750), as an act of good faith.Thanks,[redacted]

Complaint: [redacted]
I am rejecting this response because:Their platform has everything tilted in their favor and I am being hung out to dry.  They are closing my account as a way to not award an item. Let me begin by saying that auction was over $40 in price when it ended which meant at $.60 per bid, more than $2400 in value had been spent. Not only am I not getting awarded the win, the other participants are not getting their money/investment back. They can claim all day that vouchers have no value, but they sell them all day long and $.60 each. I have nearly 1500 vouchers in my account.  I paid full price for many of those.  By closing my account, they are robbing me of my opportunity of utilizing them to win a product. I think arbitration is the next step.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/11/13) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
100% refund is whats required.It is still a works like a gambling site. You buy bids and hope you win just like gambling.
Final Business Response /* (4000, 12, 2015/11/17) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Complaint: [redacted]
I am rejecting this response because:  I payed way more from this item and you know it ...I want a full refund ..
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/26) */
Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...

interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/08/14) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and...

received a refund for all unused bids on August 14, 2010 totaling $60.00. Please allow 1-2 business days for your funds to post back to your account. Your financial institution will confirm this.

Initial Business Response /* (1000, 5, 2015/06/17) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. I fully refunded the account. Please allow 1-2 business days for the funds...

to return to your financial institution. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Initial Business Response /* (1000, 5, 2015/06/22) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. Upon signing up for a membership on our site you were asked to read our...

'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know how the bidding process works. I have bid on your site for years. You have the actual retail price of the iphone 6 64 GB wrong. I did the buy it now option and then realized that you have a $250 above retail price for this item. I have bid on many things in the past and the prices have NOT been inflated, but in this case the inflation is 33% ABOVE ACTUAL RETAIL PRICE. This is wrong business practice and all I am asking for is the difference between what I paid you guys for the phone and the ACTUAL RETAIL COST.
Final Business Response /* (4000, 9, 2015/07/01) */
We would again like to express that we are sorry to hear that your recent experience while using our site was not ideal. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/12/01) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and...

received a refund for all unused bids on December 1, 2015 totaling $55.80. Please allow 1-2 business days for your funds to post back to your financial institution.

Complaint: [redacted]
I am rejecting this response because: Quibids has not responded to the problems they caused by wrongly charging my account $309.99 in the original complaint, and my 309.99 was credited back to my account on 9-29-16, after my 4th complaint on 9-27.Quibids tied up my money from 9-5-16 until 9-29-16 even though I tried every way QuiBids offers to stop this transaction. Phone call on 9-6, e-mail to Quibids support, speaking with QuiBids customer support on two occasions, and speaking with Quibids customer support supervisor on two occasions. All of my contacts with Quibids were either ignored, are were allowed to fall through the big cracks in Quibids systems. My original complaint offered to forgive the numerous problems caused by QuiBids lack of response beginning 9-5-16 and not completely resolved, or responded to as of this date. Quibids failed to acknowledge my offer.                          
Sincerely,
[redacted]s