Bieri Plumbing and Heating

Initial Business Response /* (1000, 5, 2015/08/26) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeAfter reviewing your account it appears that you have requested and received a refund for all unused bids on August 25, totaling $Please allow 1-business days for your funds to post back to your financial institutionWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Initial Business Response /* (1000, 5, 2015/12/11) */
Thank you for your emailPlease contact our Compliance Department at *** so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response /* (1000, 5, 2015/09/08) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeQuiBids auctions are not gambling as a matter of lawThe legal definition of gambling requires that three distinct elements are satisfied: (1) consideration, (2) chance, and (3) prizeAlthough customers pay to participate in our auctions, they are at no risk of losing their money because of our "Buy it Now" featureQuiBids auctions do not contain the chance element, because our auctions are customer driven and do not involve randomnessWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Hello, Thank you for your email. Our records show that the requested a refund on 9-20-17. Please allow 1-business days for the funds to post back to your financial institution. Thank you and have a great day. Sincerely, ***Compliance

Complaint: ***
I am rejecting this response because:this is not right to scam people in this way I only got to bid times when I put $this is the worst business I've ever done online
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I returned the iPad
Sincerely,
*** ***

Hello, Thank you for your email. If you would take a look at the 3rd document sent as a screenshot, it explains the process of purchasing the starter bid pack. It says, I (the customer), understand that I have purchased a Starter Bid Pack from Quibids.com containing bids valued at cents per bids. At this time a portion or all of the bids have been used in the auctions that I've participated in and can be referenced in the "Bidding History" section located under the "My Quibids" tab in my account. This was agreed upon during registration. If you have any other questions feel free to contact us. Thank you and have a great day. Sincerely, ***Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to
not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day. Sincerely, ***Compliance

Complaint: ***
I am rejecting this response because : I have to enter my cc# on many different websites it is standard.....I did not have $to blow on some stupid bids that I don't even know how it actually worked, I thought I was earning badges for me to get to know the game & even what I may have bidded onYou did not comply with my policy that no money was to be touched in my acct by youI contacted you as soon as I seen it happenedwithin days....& I also asked you to cancel my acct...then you keep sending me surveys to see how your service was....LOL.......I even tried to fill out survey it says the alotted number of responses have been filled....WHAT?? three times you sent me the survey with all responses filledI never got to send my responsePlease just give me my refund of $& you will never hear from me again
Sincerely
*** ***

Hello, Thank you for your email. Unfortunately this account used all bids
years ago when you signed up. All transactions were made years ago from March to May 2012. Our records show that years ago this account participated in auctions winning gift cards and voucher bids. Please refer to our Terms and Conditions under the Bidding/Bid Purchase section to verify how our bid process works. Thank you and have a great day. Sincerely, ***Compliance

Initial Business Response /* (1000, 5, 2016/01/04) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was EXACTLY what happened to me! This person filed their complaint 11/20/15 Log (547) so I must not be the only person misunderstanding your so called transparent website. I'm sure if I looked further down there would be many more exactly like mine and the one below. Your website clearly stated it was giving me 100 bid/vouchers free for registering. No where did it state that it was going to charge my credit card.
I Complaint
I thought I was registering an account and entering my credit card information to be used later when I made a bid; instead I was buying a bid package.
I intended to register an account and when the page asked for my credit card information I entered it believing that it would be stored for them to charge me when I made a bid. Instead, I immediately received an email stating I had been charged $60 for purchasing a bid packet. Nowhere on the screen where I entered my credit card information did it prompt me to approve a $60 purchase. This is a very misleading transaction and in my opinion ought not to be allowed. I purchase goods on the internet all the time so I an not a naiive purchaser and even I fell for this trap. If they were being above board they would have a screen that asked you to confrim that you wished to make this $60 purchase. I have no intention of ever making a bid on their site after seeing how they do business. I would like the $60 refunded to me. I contacted Wells Fargo who said they could not do anything about this because I had entered my credit card information on their webpage - so they have conveniently blocked consumers from being able to simple ask their bank to not approve the charge that was never intentionally authorized.
Desired Settlement
I am requesting the $60 to be refunded to my account and to terminate my account with them.
Business Response
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and received a refund for all unused bids on November 17, 2015 totaling $60.00. Please allow 1-2 business days for the funds to post back to your financial institution.
- See more at: http://www.Revdex.com.org/oklahoma-city/business-reviews/penny-auctions/quibids-...⇄ I was registering an account and entering my credit card information to be used later when I made a bid; instead I was buying a bid package.
I intended to register an account and when the page asked for my credit card information I entered it believing that it would be stored for them to charge me when I made a bid. Instead, I immediately received an email stating I had been charged $60 for purchasing a bid packet. Nowhere on the screen where I entered my credit card information did it prompt me to approve a $60 purchase. This is a very misleading transaction and in my opinion ought not to be allowed. I purchase goods on the internet all the time so I an not a naiive purchaser and even I fell for this trap. If they were being above board they would have a screen that asked you to confrim that you wished to make this $60 purchase. I have no intention of ever making a bid on their site after seeing how they do business. I would like the $60 refunded to me. I contacted Wells Fargo who said they could not do anything about this because I had entered my credit card information on their webpage - so they have conveniently blocked consumers from being able to simple ask their bank to not approve the charge that was never intentionally authorized.
Desired Settlement
I am requesting the $60 to be refunded to my account and to terminate my account with them.
Final Business Response /* (4000, 9, 2016/01/06) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/12/07) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. After reviewing your account it appears that you have requested and received a refund for all unused bids on December 7, 2015 totaling $60.00. Please allow 1-2 business days for the funds to post back to your account

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/15) */
Thank you for your email. It appears that all money has been returned to your account. The money will not appear as a refund because the transactions were voided by our system. This means the money was never taken in the first place it was...

just pending and has been returned to your account. Please check with your financial institution if you have any further questions. You may only register once with QuiBids. Thank you and have a great day.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint:...

[redacted]
I am rejecting this response because: I WAS CHEATED FOR THE AMOUNT THAT I WON! I want my gift card via mail or email. The amount that I wont was more than $0.51, it was $15.00. Either refund me the amount of the gift card, or mail or email me the gift card!
Sincerely,
[redacted]

Hello [redacted], Thank you for your email. Our records show the refund was processed 9-28-2016.  Please allow 1-3 business days for the funds to post back to your financial institution.  If you have any other questions feel free to contact us.  Thank you and have a great...

day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/10/16) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the business states that they have the prices listed on their sign up pages - this is completely false. I would love to concede and say, "you guys are right." But apparently that's a point which we are going to have to disagree on. I am wholly disappointed as I wish they valued their customers as much as other companies do. All of this over just shy of a hundred bucks - comes off as a scam.
Final Business Response /* (4000, 9, 2015/10/20) */
Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/07/27) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
nope want a refund.
Final Business Response /* (4000, 12, 2015/08/07) */
We would again like to thank you for bringing this to our attention. Unfortunately we are unable to issue a refund for this transaction due to the transaction dispute being placed with American Express. Once a dispute is processed the funds are put on hold until the credit card company is able to resolve the issue. After reviewing your account it appears that there were no Customer Support emails from you requesting a refund.
If your card has been stolen we are more than happy to work with law enforcement to provide any information regarding this transaction. If you would like to further discuss the details of this transaction please call us at XXX-XXX-XXXX and we would be glad to provide you with all information available to us. We look forward to working with American Express to get this issue resolved as quickly as possible. Thanks and have a great day!

Initial Business Response /* (1000, 5, 2015/08/04) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.