This is a duplicate of a complaint lodged with Verizon’s executive offices. An order was issued to bring the customer’s service back to Verizon pursuant to it having been taken by another local service provider without authorization. The customer’s billing issues have been addressed by establishing...
a month to month bundle at $154.99 to which Verizon added $50 in discounts as a recurring billing adjustment. This was to avoid the need for a new 2 year agreement. Verizon will follow up to ensure that the customer doesn't get billed for an early termination fee and if that happens, we will remove it. The customer has been provided with the name and number of the person in Verizon Executive Relations who is overseeing this matter. Verizon apologizes for any inconvenience the customer has experienced as a result of this matter.
A Specialist emailed the customer regarding the collection notice he received and his stating he never had service with Verizon. According to our records, a fraud case was established on February *, 2018. The customer was advised by the fraud department that he needed documentation (acceptable form...
of photo ID) including a notarized letter from the customer’s father taking ownership of the Verizon account. The notes found on the Verizon account indicated a "change of ownership" of the account from father to son dated February [redacted] 2017 so that the father can get Verizon services at a new location. The Fraud Department communicated on February *, 2018 to the customer that unless his father wishes to take ownership of the account Verizon can proceed with wrong person, but a notarized letter will be required. On February *, 2017 the customer advised the fraud department that he would send in his passport as the form of a photo ID. As of today the fraud department hasn’t received any documentation from the customer. The customer was sent the address, fax number and email address to send the documentation too. He was also provided with the direct telephone number to call fraud. The account was pulled back from the collection agency and placed in dispute on February *, 2018. The account will be held for 30 days.
On February *, 2017, the customer reported no dial tone. After testing the trouble was suspected to be with his equipment. On February *, 2017, called and ask for supervisor intervention. There was dispatch scheduled as our testing of the customer's line/service proved the...
CONFIDENTIAL COMMUNICATION June 15, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The response was quick and action was taken quickly as well. I appreciate the efforts of the team who helped rectify this matter. I hope to never have to take such drastic measures again.
Sincerely,
[redacted]
The Finance Department has submitted a request to the three credit reporting agencies to have the account removed from the customer’s credit report. The customer should allow 30 days for the credit reporting agencies to reflect the updated information. I spoke to the customer on June...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I cancelled my service on the date indicated in Verizon's response, I had asked if there was any money owed and I was told that there wasn't. I was never asked to provide a forwarding address and was also not contacted directly, in any way, by Verizon to inform me of this money owed. I have always done business with Verizon and I also have cell phones with them and since they obviously had my social security number, could've made some effort to inform me of this money owed prior going to collections. I have always had excellent credit and when I received the collection letter from the collection company, I called and asked what it was regarding and I was told it was debt owed to Verizon for an account that was apparently closed in August. Realizing that is when I cancelled my service I assumed this must have had something to do with that and paid the $86.53 immediately. Shortly after, the "Paid Charge Off" showed up on my credit report and since I was in the process of securing a loan for a home, ended up paying a higher rate as a result. This very nominal dollar amount, which I've since paid to Verizon, is now severely damaging my credit reports and this is what angers me. I have always paid ALL bills owed on time and was an excellent pay to Verizon and I can't figure out why they couldn't have taken that into consideration prior to sending me to collections. I simply want the "Paid Charge Off" removed from my credit reports and I can't for the life of me figure out how this is a benefit to them, me or anyone!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because:
I have enclosed my paperwork showing that it stated that payment was not due until Feb 2017. payment was made in oct 2016. I again ask that the late charges be waived and the interest be updated and the credit reporting report current and updated. thank you,
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We would like to apologize that the blankets Mr. [redacted] ordered were out of stock. We thank him for bringing this to our attention and have confirmed that as Mr. [redacted] stated, the credit for the two blankets totaling $171.97 was never issued when the order for the blankets was cancelled. We have credited the account for the merchandise. Due to this error, we have also issued two late fee credits and any interest that accrued as a result of this. A total amount of $214.36 was credited to his account. This will reflect on Mr. [redacted]’s next statement. A credit of $5.43 remains on the account, and a check will be sent to Mr. [redacted]. We have requested Mr. [redacted]’s credit report to be adjusted accordingly as well. Please allow up to 60 days for the bureaus to accurately reflect any changes. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Dear Ms. [redacted], Please see my attached letter to your office regarding Ms. [redacted], POA for Mr. [redacted]'s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands,...
I am rejecting this response because:Customer shouldn't have to take it to this level to get the company to do the right thing, and they didn't indicate at all that they intended to change their deceptive sales practice's. He even stated they change their discounts based on account history and order history.
Revdex.com:
Thank you. We have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
On June **, 2016, subsequent to receipt of the complaint, I spoke to [redacted] and apologized for his concern. I advised him that the Regional Sports Network Fee helps to cover the rising cost of delivering regional collegiate and professional sports programming to subscribers. The fee is assessed...
only on customers who have subscribed to programming packages that include Regional Sports Networks. [redacted] stated that he only watches MLB (Major League Baseball) and ESPN. I offered and [redacted] accepted a follow-up call from a billing representative to further explain what packages determine billing of the regional sports fee. Today, June **, 2016, a representative spoke to Mr. L[redacted]. She also advised him that if he has questions on any other taxes or surcharges, an explanation can be found on the Verizon web site under taxes & fees.
CONFIDENTIAL COMMUNICATION May 12, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have completed an in-depth review of Mr. [redacted]’s concerns regarding the defective shoes he received. We sincerely apologize for any inconvenience this may have caused. As stated previously, a return is required of the defective shoes in order for Mr. [redacted]’s account to be credited. Since we have received payments on his account, his current balance is $1,231.79. If Mr. [redacted] would like to place an order for another pair of shoes, his minimum payment will not increase. He may contact our Executive Care Team at ###-###-#### to place his order and as a courtesy, we will waive the shipping and handling fees on the new order of shoes. We cannot ship an order without billing Mr. [redacted]’s account. As we have provided all the information we have available to us, we respectfully consider this matter closed. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution is not fully satisfactory to me, I will accept it and the matter has been resolved for now. I will be reviewing my options upon the next renewal, however, and will not forget this incident when I review those options.
Sincerely,
[redacted]
A technician was dispatched to the customer's home on July, **, 2016 to address their concerns. We apologize for any inconvenience that this matter may have caused the customer.
Verizon communications does not service the state of LA. Only Verizon Wireless does, so we are unable to assist. Should the customer have had service in a another state with Verizon communications and can provide their account number and the issue at hand we would be happy to assist, however until this information is provided we can only assume this is a wireless issue, since this state is in their territory. Thank You James N.
On 9/**/17, a Verizon representative spoke with the customer about the issue. The representative apologized for the trouble and explained Verizon is not responsible for activity in the home in regards to the parental controls. As a valued customer the...
representative also offered the customer a one-time courtesy 50% credit of $52.03 for the Pay per View (PPV). The customer is aware of the parental control and advised he was satisfied with the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11745893, and find that this resolution is satisfactory to me.However I would like to clarify two things. I did not say I was not contacted by the shipping company for delivery; my complaint was that I was never told but they never informed me that they would not be delivering the furniture into my home. I am a 78 year old woman and there was no way I could have taken the furniture inside my home, I had to leave my furniture sitting outside where the delivery driver left it for several hours before I could find someone come and move the furniture inside my home. Had I know from the start that they only made curb deliveries I would never have order furniture. Next in their response they said: "Additionally, we entrust the carrier with secure transport and delivery of all goods, including ensuring no damages occur in that time. Ms. Pie’s description suggests minor impacts to the sofa and loveseat likely due to transport/handling." For the amount of money I am paying for this furniture there should not have been any issue with the furniture and I am offended by that statement, I also can send pictures to prove that this was not minor.
Dear [redacted],Verizon has reached out to [redacted] numerous times in the last week reg[redacted]ing her concern with her DVR failure. We have also tried to contact her to obtain more information in relation to the poor quality service that she states she has received from our representatives. Unfortunately, every attempt we have made has been unsuccessful. We have left messages stemming from June **, 2016 up until July **, 2016 and have recently sent an email on July **, 2016 in hopes that [redacted] will respond. Please be advised we will continue to follow up with [redacted] in regards to the complaint and have already advised her on the ways she can reach us via email. She has my work number and email address detailed in the email message. We look forw[redacted] to hearing from the customer and will most definitely be able to resolve the customer's concern upon contact.
This is a duplicate of a complaint lodged with Verizon’s executive offices. An order was issued to bring the customer’s service back to Verizon pursuant to it having been taken by another local service provider without authorization. The customer’s billing issues have been addressed by establishing...
a month to month bundle at $154.99 to which Verizon added $50 in discounts as a recurring billing adjustment. This was to avoid the need for a new 2 year agreement. Verizon will follow up to ensure that the customer doesn't get billed for an early termination fee and if that happens, we will remove it. The customer has been provided with the name and number of the person in Verizon Executive Relations who is overseeing this matter. Verizon apologizes for any inconvenience the customer has experienced as a result of this matter.
A Specialist emailed the customer regarding the collection notice he received and his stating he never had service with Verizon. According to our records, a fraud case was established on February *, 2018. The customer was advised by the fraud department that he needed documentation (acceptable form...
of photo ID) including a notarized letter from the customer’s father taking ownership of the Verizon account. The notes found on the Verizon account indicated a "change of ownership" of the account from father to son dated February [redacted] 2017 so that the father can get Verizon services at a new location. The Fraud Department communicated on February *, 2018 to the customer that unless his father wishes to take ownership of the account Verizon can proceed with wrong person, but a notarized letter will be required. On February *, 2017 the customer advised the fraud department that he would send in his passport as the form of a photo ID. As of today the fraud department hasn’t received any documentation from the customer. The customer was sent the address, fax number and email address to send the documentation too. He was also provided with the direct telephone number to call fraud. The account was pulled back from the collection agency and placed in dispute on February *, 2018. The account will be held for 30 days.
On February *, 2017, the customer reported no dial tone. After testing the trouble was suspected to be with his equipment. On February *, 2017, called and ask for supervisor intervention. There was dispatch scheduled as our testing of the customer's line/service proved the...
trouble was with the customer's equipment.
CONFIDENTIAL COMMUNICATION June 15, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The response was quick and action was taken quickly as well. I appreciate the efforts of the team who helped rectify this matter. I hope to never have to take such drastic measures again.
Sincerely,
[redacted]
The Finance Department has submitted a request to the three credit reporting agencies to have the account removed from the customer’s credit report. The customer should allow 30 days for the credit reporting agencies to reflect the updated information. I spoke to the customer on June...
**, 2016 and advised. The customer was satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I cancelled my service on the date indicated in Verizon's response, I had asked if there was any money owed and I was told that there wasn't. I was never asked to provide a forwarding address and was also not contacted directly, in any way, by Verizon to inform me of this money owed. I have always done business with Verizon and I also have cell phones with them and since they obviously had my social security number, could've made some effort to inform me of this money owed prior going to collections. I have always had excellent credit and when I received the collection letter from the collection company, I called and asked what it was regarding and I was told it was debt owed to Verizon for an account that was apparently closed in August. Realizing that is when I cancelled my service I assumed this must have had something to do with that and paid the $86.53 immediately. Shortly after, the "Paid Charge Off" showed up on my credit report and since I was in the process of securing a loan for a home, ended up paying a higher rate as a result. This very nominal dollar amount, which I've since paid to Verizon, is now severely damaging my credit reports and this is what angers me. I have always paid ALL bills owed on time and was an excellent pay to Verizon and I can't figure out why they couldn't have taken that into consideration prior to sending me to collections. I simply want the "Paid Charge Off" removed from my credit reports and I can't for the life of me figure out how this is a benefit to them, me or anyone!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because:
I have enclosed my paperwork showing that it stated that payment was not due until Feb 2017. payment was made in oct 2016. I again ask that the late charges be waived and the interest be updated and the credit reporting report current and updated. thank you,
CONFIDENTIAL COMMUNICATION April 11,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We would like to apologize that the blankets Mr. [redacted] ordered were out of stock. We thank him for bringing this to our attention and have confirmed that as Mr. [redacted] stated, the credit for the two blankets totaling $171.97 was never issued when the order for the blankets was cancelled. We have credited the account for the merchandise. Due to this error, we have also issued two late fee credits and any interest that accrued as a result of this. A total amount of $214.36 was credited to his account. This will reflect on Mr. [redacted]’s next statement. A credit of $5.43 remains on the account, and a check will be sent to Mr. [redacted]. We have requested Mr. [redacted]’s credit report to be adjusted accordingly as well. Please allow up to 60 days for the bureaus to accurately reflect any changes. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Dear Ms. [redacted], Please see my attached letter to your office regarding Ms. [redacted], POA for Mr. [redacted]'s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands,...
Inc.
I am rejecting this response because:Customer shouldn't have to take it to this level to get the company to do the right thing, and they didn't indicate at all that they intended to change their deceptive sales practice's. He even stated they change their discounts based on account history and order history.
Revdex.com:
Thank you. We have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
On June **, 2016, subsequent to receipt of the complaint, I spoke to [redacted] and apologized for his concern. I advised him that the Regional Sports Network Fee helps to cover the rising cost of delivering regional collegiate and professional sports programming to subscribers. The fee is assessed...
only on customers who have subscribed to programming packages that include Regional Sports Networks. [redacted] stated that he only watches MLB (Major League Baseball) and ESPN. I offered and [redacted] accepted a follow-up call from a billing representative to further explain what packages determine billing of the regional sports fee. Today, June **, 2016, a representative spoke to Mr. L[redacted]. She also advised him that if he has questions on any other taxes or surcharges, an explanation can be found on the Verizon web site under taxes & fees.
CONFIDENTIAL COMMUNICATION May 12, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have completed an in-depth review of Mr. [redacted]’s concerns regarding the defective shoes he received. We sincerely apologize for any inconvenience this may have caused. As stated previously, a return is required of the defective shoes in order for Mr. [redacted]’s account to be credited. Since we have received payments on his account, his current balance is $1,231.79. If Mr. [redacted] would like to place an order for another pair of shoes, his minimum payment will not increase. He may contact our Executive Care Team at ###-###-#### to place his order and as a courtesy, we will waive the shipping and handling fees on the new order of shoes. We cannot ship an order without billing Mr. [redacted]’s account. As we have provided all the information we have available to us, we respectfully consider this matter closed. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution is not fully satisfactory to me, I will accept it and the matter has been resolved for now. I will be reviewing my options upon the next renewal, however, and will not forget this incident when I review those options.
Sincerely,
[redacted]
A technician was dispatched to the customer's home on July, **, 2016 to address their concerns. We apologize for any inconvenience that this matter may have caused the customer.
Verizon communications does not service the state of LA. Only Verizon Wireless does, so we are unable to assist. Should the customer have had service in a another state with Verizon communications and can provide their account number and the issue at hand we would be happy to assist, however until this information is provided we can only assume this is a wireless issue, since this state is in their territory. Thank You James N.
On 9/**/17, a Verizon representative spoke with the customer about the issue. The representative apologized for the trouble and explained Verizon is not responsible for activity in the home in regards to the parental controls. As a valued customer the...
representative also offered the customer a one-time courtesy 50% credit of $52.03 for the Pay per View (PPV). The customer is aware of the parental control and advised he was satisfied with the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11745893, and find that this resolution is satisfactory to me.However I would like to clarify two things. I did not say I was not contacted by the shipping company for delivery; my complaint was that I was never told but they never informed me that they would not be delivering the furniture into my home. I am a 78 year old woman and there was no way I could have taken the furniture inside my home, I had to leave my furniture sitting outside where the delivery driver left it for several hours before I could find someone come and move the furniture inside my home. Had I know from the start that they only made curb deliveries I would never have order furniture. Next in their response they said: "Additionally, we entrust the carrier with secure transport and delivery of all goods, including ensuring no damages occur in that time. Ms. Pie’s description suggests minor impacts to the sofa and loveseat likely due to transport/handling." For the amount of money I am paying for this furniture there should not have been any issue with the furniture and I am offended by that statement, I also can send pictures to prove that this was not minor.
Dear [redacted],Verizon has reached out to [redacted] numerous times in the last week reg[redacted]ing her concern with her DVR failure. We have also tried to contact her to obtain more information in relation to the poor quality service that she states she has received from our representatives. Unfortunately, every attempt we have made has been unsuccessful. We have left messages stemming from June **, 2016 up until July **, 2016 and have recently sent an email on July **, 2016 in hopes that [redacted] will respond. Please be advised we will continue to follow up with [redacted] in regards to the complaint and have already advised her on the ways she can reach us via email. She has my work number and email address detailed in the email message. We look forw[redacted] to hearing from the customer and will most definitely be able to resolve the customer's concern upon contact.