I acknowledged [redacted] complaint October **, 2015. She advised that she believed the matter was resolved with regard to the security suite removal. I verified that this service was, in fact, removed and adjustments had been issued during the past several months. However,...
at the closing of our discussion, the customer mentioned a bundling of her services was
requested. I agreed to check her account and found a notation that third-party verification is required for the
long-distance aspect of her service. To
that end, I forwarded this concern to our billing office for further action. A billing representative, was
unsuccessful in multiple attempts to reach her; however, she provided the customer with her callback information via voicemails. I also sent the customer a "please call" letter that provides the representative's name and direct number to complete the process for bundling of her services.
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s letter, he states two promotions were offered, and not provided on his order. Mr. [redacted] is requesting for these promotion codes to be applied to his order. After reviewing Mr. [redacted]’s account, we show the promotions codes he provided to our customer service representatives were not valid at the time and came from a third party program. Unfortunately, we are not responsible for advertisements listed on affiliate websites which have expired or are not valid offers made by Fingerhut. We recommend that Mr. [redacted] please contact the website that advertised the offer for further assistance. If Mr. [redacted] would like to receive promotion codes from us, he can sign up for promotional emails via our website, Fingerhut.com. We apologize for any inconvenience this may have caused. If Mr. [redacted] has any further questions or concerns regarding his account, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
A Verizon technician was dispatched on 9/*/2016. The technician relocated the router. [redacted] advised via email that so far the issue appears to be resolved. Records indicate that on 8/**/2016 a credit of $90 was applied to the account for the internet service not working properly. The...
adjustment will appear on her bill dated 9/**/2016
I am rejecting this response because: The "thorough investigation" referred to consists of verifying billing and shipping address, this is the extent of it and does not prove these orders are not fraud. Obviously addresses match up or the orders would not have been processed, shipped out. The last order placed by myself was in June of 2014, their prices are extremely high and service is poor to say the least, these among other reasons are why I no longer do business with this company. Please note, they are party responsible for this as they failed to close account prior. They were told prior to close account before these orders were placed, failed to do so. Numerous additional requests were made, account closed after a second order was placed, also fraud. They will not admit to it but, they are responsible in part by failing to close account previously. Had they closed account, this would not have happened. I've sent in several affidavits which are not even legal affidavits. I do not have one to show, however, the form is not a legal as it does not require a notary nor is it in the correct format. Ive sent in about three or four of these forms and will not continue to send in duplicates nor will I submit a police report for items not received months ago. Also note, the company should also have a signed letter from myself stating I did not place or receive these orders, this was copied to attorneys in Haight vs Bluestem settlement. Under this settlement, plaintiffs claim Bluestem/Fingerhut made automated collection calls to customers, which I have received. In closing, please advise the company that any and all charges on the account will remain unpaid and continued collection attempts such as paper bills and calls will be reported to my attorney for harassment.
there way of basically getting out of making a situation resolved they are basically saying that they refuse to do anything for me and I must continue to pay full amount on something that is non usuable in addition they claim that it has a 365 day warranty well would nov 2016 to nov 2017 be about a year so that means there still was a warranty at the time in addition to this as for the repair kit it is not permitted since it has no leak it has a bad stem that is a non repairable item per the manufacturer . I fufilled all the steps and attempted multiple times to make it right all. Im asking is for them to do the same which it seems they will not do Anything which can be done would be appreciated Thank you [redacted]
[redacted]’s services were restored. However, consultant spoke to [redacted] August **, 2017 who stated she was not happy with the financial services representative and how Verizon’s policy was explained. The attending consultant offered a callback for clarification purposes;...
however, the customer declined and stated she will move forward. The attending representative issued a $35 credit to cover the return fee and late fees for her experience.
We have left a voice mail for the customer. This was ultimately the decision of our central office that unfortunately we gave it our best effort to increase the speeds however there is nothing further we can do until fiber is planned for this area which at that time will increase...
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spent a lot of time on the phone - and Verizon does not seem to be able to honor the information that I was given on my first call; a reduction of my bill by $50 a month. This was removing the $40 extra I'm paying (for services covered already in my bundle) and a $10 loyalty credit I was told I would receive. After spending time again with another person from Verizon, who goes through each and every package while I'm on the phone - My choices are "stay with what you have, or your bill goes up" we will be looking elsewhere for service. Regards,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon records show that [redacted] has a Verizon final bill with a $45.82 credit balance. [redacted] was contacted via email and verified the address to which the refund should be mailed. A refund check has been processed and will be mailed on 5/**/17. [redacted] should receive the check in...
Please be advised, the consumer has sent a photo copy of the equipment that he states he has within the home which were 3 HD boxes. Through investigation Verizon found that out of the 3 boxes that the consumer provided photos of, 2 of them were not reflected on the consumers profile. However, Verizon has sent the consumer a box in which he can return the 3 pieces of equipment that he has. Once the equipment has been sent, we are requesting that the consumer contact Verizon and we will manually issue adjustments on the account for the equipment returned. Unfortunately since the equipment the consumer has does not match with the equipment on the Verizon profile, once checked into inventory the system will not automatically adjust the account for the equipment, therefore as stated above we are requesting that the customer to contact Verizon once he ships the equipment back off to Verizon. Verizon will then verify they have been received in inventory and we will manually issue adjustments on the account for the equipment returned. The consumer has advised that he does not have the digital adapters within the home. As of 5/*/16 ,Verizon has removed the equipment (Digital adapters) from the profile and adjusted the charges for the digital adapters. Direct contact information has been provided to Mr. W[redacted]. We have advised the consumer that the complaint will remain open on Verizon's end until the equipment is received and the account has been adjusted. We apologize for any inconvenience caused surrounding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However I have spoken with [redacted] from the executive office and she has informed me that the date she stated is for sure, but I have been told three different dates by Verizon as I have explained to her. So I will wait until January [redacted] and see what happens then. Also the only way that I feel this is resolved is when I receive what was promised to me after meeting the requirements.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION June 15, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The response was quick and action was taken quickly as well. I appreciate the efforts of the team who helped rectify this matter. I hope to never have to take such drastic measures again.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When we have a final bill and close the account, with Verizon's promise that there is no outstanding balance to be paid, and with the requested apology from their employees for ignoring my requests to cancel and misleading me, only then the issue will be resolved. As of now, there was very little progress in this regard.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The Finance Department has submitted a request to the three credit reporting agencies to have the account removed from the customer’s credit report. The customer should allow 30 days for the credit reporting agencies to reflect the updated information. I spoke to the customer on June...
2016 ...⇄ Revdex.com of Minnesota �...⇄ #:[redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate that the late fee was applied on January 3, 2015. The Pioneer iPod/iPhone/CD/MP3 Car Stereo w/ Bluetooth was returned on January 7, 2015. On this same date, Ms. [redacted]’s account was credited for the amount she paid -- $199.99. The product price was $249.99 and shipping and handling was $13.99, totaling $263.98, however she had a $50 discount. On January 20, 2015 the late fee credit was issued for $17.99 and an interest charge of $4.50. The account charged off on July 15, 2015. Our return policy states that shipping and handling is nonrefundable on returns. However, our records confirm that on January 6, 2015 a representative offered to waive all charges. Therefore we have reversed the charge off and requested removal of the delinquency reporting from Ms. [redacted]’s credit report. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm �...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I cancelled my service on the date indicated in Verizon's response, I had asked if there was any money owed and I was told that there wasn't. I was never asked to provide a forwarding address and was also not contacted directly, in any way, by Verizon to inform me of this money owed. I have always done business with Verizon and I also have cell phones with them and since they obviously had my social security number, could've made some effort to inform me of this money owed prior going to collections. I have always had excellent credit and when I received the collection letter from the collection company, I called and asked what it was regarding and I was told it was debt owed to Verizon for an account that was apparently closed in August. Realizing that is when I cancelled my service I assumed this must have had something to do with that and paid the $86.53 immediately. Shortly after, the "Paid Charge Off" showed up on my credit report and since I was in the process of securing a loan for a home, ended up paying a higher rate as a result. This very nominal dollar amount, which I've since paid to Verizon, is now severely damaging my credit reports and this is what angers me. I have always paid ALL bills owed on time and was an excellent pay to Verizon and I can't figure out why they couldn't have taken that into consideration prior to sending me to collections. I simply want the "Paid Charge Off" removed from my credit reports and I can't for the life of me figure out how this is a benefit to them, me or anyone!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is a duplicate of a complaint lodged with Verizon’s executive offices. An order was issued to bring the customer’s service back to Verizon pursuant to it having been taken by another local service provider without authorization. The customer’s billing issues have been addressed by establishing...
a month to month bundle at $154.99 to which Verizon added $50 in discounts as a recurring billing adjustment. This was to avoid the need for a new 2 year agreement. Verizon will follow up to ensure that the customer doesn't get billed for an early termination fee and if that happens, we will remove it. The customer has been provided with the name and number of the person in Verizon Executive Relations who is overseeing this matter. Verizon apologizes for any inconvenience the customer has experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am not quite satisfied but this will do for now.
Sincerely,
[redacted]
On February *, 2017, the customer reported no dial tone. After testing the trouble was suspected to be with his equipment. On February *, 2017, called and ask for supervisor intervention. There was dispatch scheduled as our testing of the customer's line/service proved the...
I acknowledged [redacted] complaint October **, 2015. She advised that she believed the matter was resolved with regard to the security suite removal. I verified that this service was, in fact, removed and adjustments had been issued during the past several months. However,...
at the closing of our discussion, the customer mentioned a bundling of her services was
requested. I agreed to check her account and found a notation that third-party verification is required for the
long-distance aspect of her service. To
that end, I forwarded this concern to our billing office for further action. A billing representative, was
unsuccessful in multiple attempts to reach her; however, she provided the customer with her callback information via voicemails. I also sent the customer a "please call" letter that provides the representative's name and direct number to complete the process for bundling of her services.
CONFIDENTIAL COMMUNICATION January 23,...
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s letter, he states two promotions were offered, and not provided on his order. Mr. [redacted] is requesting for these promotion codes to be applied to his order. After reviewing Mr. [redacted]’s account, we show the promotions codes he provided to our customer service representatives were not valid at the time and came from a third party program. Unfortunately, we are not responsible for advertisements listed on affiliate websites which have expired or are not valid offers made by Fingerhut. We recommend that Mr. [redacted] please contact the website that advertised the offer for further assistance. If Mr. [redacted] would like to receive promotion codes from us, he can sign up for promotional emails via our website, Fingerhut.com. We apologize for any inconvenience this may have caused. If Mr. [redacted] has any further questions or concerns regarding his account, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
A Verizon technician was dispatched on 9/*/2016. The technician relocated the router. [redacted] advised via email that so far the issue appears to be resolved. Records indicate that on 8/**/2016 a credit of $90 was applied to the account for the internet service not working properly. The...
adjustment will appear on her bill dated 9/**/2016
I am rejecting this response because: The "thorough investigation" referred to consists of verifying billing and shipping address, this is the extent of it and does not prove these orders are not fraud. Obviously addresses match up or the orders would not have been processed, shipped out. The last order placed by myself was in June of 2014, their prices are extremely high and service is poor to say the least, these among other reasons are why I no longer do business with this company. Please note, they are party responsible for this as they failed to close account prior. They were told prior to close account before these orders were placed, failed to do so. Numerous additional requests were made, account closed after a second order was placed, also fraud. They will not admit to it but, they are responsible in part by failing to close account previously. Had they closed account, this would not have happened. I've sent in several affidavits which are not even legal affidavits. I do not have one to show, however, the form is not a legal as it does not require a notary nor is it in the correct format. Ive sent in about three or four of these forms and will not continue to send in duplicates nor will I submit a police report for items not received months ago. Also note, the company should also have a signed letter from myself stating I did not place or receive these orders, this was copied to attorneys in Haight vs Bluestem settlement. Under this settlement, plaintiffs claim Bluestem/Fingerhut made automated collection calls to customers, which I have received. In closing, please advise the company that any and all charges on the account will remain unpaid and continued collection attempts such as paper bills and calls will be reported to my attorney for harassment.
I am rejecting this response because: It is...
there way of basically getting out of making a situation resolved they are basically saying that they refuse to do anything for me and I must continue to pay full amount on something that is non usuable in addition they claim that it has a 365 day warranty well would nov 2016 to nov 2017 be about a year so that means there still was a warranty at the time in addition to this as for the repair kit it is not permitted since it has no leak it has a bad stem that is a non repairable item per the manufacturer . I fufilled all the steps and attempted multiple times to make it right all. Im asking is for them to do the same which it seems they will not do Anything which can be done would be appreciated Thank you [redacted]
[redacted]’s services were restored. However, consultant spoke to [redacted] August **, 2017 who stated she was not happy with the financial services representative and how Verizon’s policy was explained. The attending consultant offered a callback for clarification purposes;...
however, the customer declined and stated she will move forward. The attending representative issued a $35 credit to cover the return fee and late fees for her experience.
We have left a voice mail for the customer. This was ultimately the decision of our central office that unfortunately we gave it our best effort to increase the speeds however there is nothing further we can do until fiber is planned for this area which at that time will increase...
speed. Case closed.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spent a lot of time on the phone - and Verizon does not seem to be able to honor the information that I was given on my first call; a reduction of my bill by $50 a month. This was removing the $40 extra I'm paying (for services covered already in my bundle) and a $10 loyalty credit I was told I would receive. After spending time again with another person from Verizon, who goes through each and every package while I'm on the phone - My choices are "stay with what you have, or your bill goes up" we will be looking elsewhere for service. Regards,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon records show that [redacted] has a Verizon final bill with a $45.82 credit balance. [redacted] was contacted via email and verified the address to which the refund should be mailed. A refund check has been processed and will be mailed on 5/**/17. [redacted] should receive the check in...
7-10 days.
Please be advised, the consumer has sent a photo copy of the equipment that he states he has within the home which were 3 HD boxes. Through investigation Verizon found that out of the 3 boxes that the consumer provided photos of, 2 of them were not reflected on the consumers profile. However, Verizon has sent the consumer a box in which he can return the 3 pieces of equipment that he has. Once the equipment has been sent, we are requesting that the consumer contact Verizon and we will manually issue adjustments on the account for the equipment returned. Unfortunately since the equipment the consumer has does not match with the equipment on the Verizon profile, once checked into inventory the system will not automatically adjust the account for the equipment, therefore as stated above we are requesting that the customer to contact Verizon once he ships the equipment back off to Verizon. Verizon will then verify they have been received in inventory and we will manually issue adjustments on the account for the equipment returned. The consumer has advised that he does not have the digital adapters within the home. As of 5/*/16 ,Verizon has removed the equipment (Digital adapters) from the profile and adjusted the charges for the digital adapters. Direct contact information has been provided to Mr. W[redacted]. We have advised the consumer that the complaint will remain open on Verizon's end until the equipment is received and the account has been adjusted. We apologize for any inconvenience caused surrounding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However I have spoken with [redacted] from the executive office and she has informed me that the date she stated is for sure, but I have been told three different dates by Verizon as I have explained to her. So I will wait until January [redacted] and see what happens then. Also the only way that I feel this is resolved is when I receive what was promised to me after meeting the requirements.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION June 15, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The response was quick and action was taken quickly as well. I appreciate the efforts of the team who helped rectify this matter. I hope to never have to take such drastic measures again.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When we have a final bill and close the account, with Verizon's promise that there is no outstanding balance to be paid, and with the requested apology from their employees for ignoring my requests to cancel and misleading me, only then the issue will be resolved. As of now, there was very little progress in this regard.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The Finance Department has submitted a request to the three credit reporting agencies to have the account removed from the customer’s credit report. The customer should allow 30 days for the credit reporting agencies to reflect the updated information. I spoke to the customer on June...
**, 2016 and advised. The customer was satisfied.
CONFIDENTIAL COMMUNICATION April 25,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ #:[redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate that the late fee was applied on January 3, 2015. The Pioneer iPod/iPhone/CD/MP3 Car Stereo w/ Bluetooth was returned on January 7, 2015. On this same date, Ms. [redacted]’s account was credited for the amount she paid -- $199.99. The product price was $249.99 and shipping and handling was $13.99, totaling $263.98, however she had a $50 discount. On January 20, 2015 the late fee credit was issued for $17.99 and an interest charge of $4.50. The account charged off on July 15, 2015. Our return policy states that shipping and handling is nonrefundable on returns. However, our records confirm that on January 6, 2015 a representative offered to waive all charges. Therefore we have reversed the charge off and requested removal of the delinquency reporting from Ms. [redacted]’s credit report. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm �...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I cancelled my service on the date indicated in Verizon's response, I had asked if there was any money owed and I was told that there wasn't. I was never asked to provide a forwarding address and was also not contacted directly, in any way, by Verizon to inform me of this money owed. I have always done business with Verizon and I also have cell phones with them and since they obviously had my social security number, could've made some effort to inform me of this money owed prior going to collections. I have always had excellent credit and when I received the collection letter from the collection company, I called and asked what it was regarding and I was told it was debt owed to Verizon for an account that was apparently closed in August. Realizing that is when I cancelled my service I assumed this must have had something to do with that and paid the $86.53 immediately. Shortly after, the "Paid Charge Off" showed up on my credit report and since I was in the process of securing a loan for a home, ended up paying a higher rate as a result. This very nominal dollar amount, which I've since paid to Verizon, is now severely damaging my credit reports and this is what angers me. I have always paid ALL bills owed on time and was an excellent pay to Verizon and I can't figure out why they couldn't have taken that into consideration prior to sending me to collections. I simply want the "Paid Charge Off" removed from my credit reports and I can't for the life of me figure out how this is a benefit to them, me or anyone!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is a duplicate of a complaint lodged with Verizon’s executive offices. An order was issued to bring the customer’s service back to Verizon pursuant to it having been taken by another local service provider without authorization. The customer’s billing issues have been addressed by establishing...
a month to month bundle at $154.99 to which Verizon added $50 in discounts as a recurring billing adjustment. This was to avoid the need for a new 2 year agreement. Verizon will follow up to ensure that the customer doesn't get billed for an early termination fee and if that happens, we will remove it. The customer has been provided with the name and number of the person in Verizon Executive Relations who is overseeing this matter. Verizon apologizes for any inconvenience the customer has experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am not quite satisfied but this will do for now.
Sincerely,
[redacted]
On February *, 2017, the customer reported no dial tone. After testing the trouble was suspected to be with his equipment. On February *, 2017, called and ask for supervisor intervention. There was dispatch scheduled as our testing of the customer's line/service proved the...
trouble was with the customer's equipment.