Verizon spoke with the customer and explained the service offer for $14.99 is not available. We offered the customer the rate of $34.99 for data service for 24 months and he accepted. The order has been issued and the customer is satisfied. Verizon apologizes for the inconvenience the customer...
Upon receipt of this complaint we made several attempts to contact customer; leaving messages. Customer has not called back and at this point services are completed disconnect no payment arrangements to get services on. Customer needs to speak with customer service to reestablish services
Upon receipt of the complaint filed Verizon reviewed the consumer's account. The consumer expressed concern regarding a final bill they received with an early termination fee. The consumer contacted Verizon on 5/**/15 to transfer their service to a new address. At the time the...
order was placed the consumer agreed to a two year contract with Verizon. The consumer completed a terms of service agreement which records the consumer's acceptance of the two year contract. On 7/**/17 Verizon contacted the consumer to go over the order they placed to move their service to the new location and we played the recording of the acceptance of the 2 year contract. Verizon advised we sent the final bill to the address we had on file, the consumer did not provide a new mailing address or have forwarding set up thru the post office. Verizon provided the consumer our website [redacted] to submit payment for their final bill. We also advised the consumer if they use paper check information for payment they will avoid paying the $3.50 bill matrix fee. The consumer understood and has our contact information should they have any further concerns.
A Verizon technician was dispatched on 9/*/2016. The technician relocated the router. [redacted] advised via email that so far the issue appears to be resolved. Records indicate that on 8/**/2016 a credit of $90 was applied to the account for the internet service not working properly. The...
adjustment will appear on her bill dated 9/**/2016
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spent a lot of time on the phone - and Verizon does not seem to be able to honor the information that I was given on my first call; a reduction of my bill by $50 a month. This was removing the $40 extra I'm paying (for services covered already in my bundle) and a $10 loyalty credit I was told I would receive. After spending time again with another person from Verizon, who goes through each and every package while I'm on the phone - My choices are "stay with what you have, or your bill goes up" we will be looking elsewhere for service. Regards,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Rita J. (J[redacted]) called on July **, 2016 and we talked. She asked me to forward the email I received and I did right after the call. I may have forwarded to the wrong dept; I replied to the customer service email, addressing it to her. They may have never forwarded to her.She just called me but I missed the call. As soon as I got her message, I called back and left a voice mail. I will try to call back later multiple times.Here is what I wanted:- I never wanted their "super advanced" "quantum" router. I never did- As an Internet Service Provider, they have the responsibility to give me ethernet connection; their end should terminate in ethernet connection. That is all I want. I always had my router/firewall
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2016/02/15) */
CONFIDENTIAL COMMUNICATION
February 15, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I...
am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate that the Serta Queen 19" Pillowtop Airbed w/ Neverflat Pump was purchased on June 4, 2015. We received this item as a return on December 30, 2015 which was outside of our return window timeframe as outlined in our return policy. However, due to extenuating circumstances, we made an exception to credit the airbed. The credit amount of $239.99 was issued on January 4, 2016, which reflects the price of the bed only. As outlined in our return policy, the shipping and handling charges are nonrefundable and were not included in the credit.
Mr. [redacted]'s monthly billing statements include charges from one of our partner programs, ASP travel insurance, on the first of each month. Mr. [redacted]'s enrollment in this program remains active and will be continue to be billed accordingly. Aside from these charges, the remaining balance consists of late fees and finance charges.
At this time, the total balance on Mr. [redacted]'s account is $380.97 with a minimum due of $64.98 by February 20, 2016. Mr. [redacted] should make a payment of at least this amount by the due date to avoid accruing a late fee and ensure the account remains in good standing.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am rejecting this response because: my account...
was due 94.00, I tried to pay on line with my card, my card is in good standing, the fingerhut web must not be taking cvredit cards, because eit said declined and there is no way my card is declined, is good, and also I am waiting on a refund of 89.99 plus 16.99 shipping, it hasn't showed up on my account, I will not pay a late fee, due to the wed site not working right, so I am NOT going to pay 27.00 late fee, and since I have a credit of 89.99 I do not owe a bill at this time,, ,my orginal statement said I owed 94.00 now I don't since I have a credit, I owe nothing this month, please fix my bill where I owe nothing for june, thanks [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
2016 ...⇄ Revdex.com of Minnesota �...⇄ #:[redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate that the late fee was applied on January 3, 2015. The Pioneer iPod/iPhone/CD/MP3 Car Stereo w/ Bluetooth was returned on January 7, 2015. On this same date, Ms. [redacted]’s account was credited for the amount she paid -- $199.99. The product price was $249.99 and shipping and handling was $13.99, totaling $263.98, however she had a $50 discount. On January 20, 2015 the late fee credit was issued for $17.99 and an interest charge of $4.50. The account charged off on July 15, 2015. Our return policy states that shipping and handling is nonrefundable on returns. However, our records confirm that on January 6, 2015 a representative offered to waive all charges. Therefore we have reversed the charge off and requested removal of the delinquency reporting from Ms. [redacted]’s credit report. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm �...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It appears that the credits have been applied and that the billing, now in its second cycle, has been corrected. As long as there are no unforeseen setbacks, I am satisfied--and accept Verizon’s response to my complaint.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When we have a final bill and close the account, with Verizon's promise that there is no outstanding balance to be paid, and with the requested apology from their employees for ignoring my requests to cancel and misleading me, only then the issue will be resolved. As of now, there was very little progress in this regard.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:In response to the business comment "Verizon could not confirm who pulled out the wires since the room is shared w/[redacted] equipment", that is false. All service technicians must check in with the leasing office of the complex before entering any buildings. My mother went to the leasing office when she realized her phone service was out and the leasing manager told her a Verizon tech had been in the terminal room of her building that very morning. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am not quite satisfied but this will do for now.
Sincerely,
[redacted]
Dear Ms. [redacted], Please see my attached letter to your office regarding [redacted]’s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Please be advised, the consumer has sent a photo copy of the equipment that he states he has within the home which were 3 HD boxes. Through investigation Verizon found that out of the 3 boxes that the consumer provided photos of, 2 of them were not reflected on the consumers profile. However, Verizon has sent the consumer a box in which he can return the 3 pieces of equipment that he has. Once the equipment has been sent, we are requesting that the consumer contact Verizon and we will manually issue adjustments on the account for the equipment returned. Unfortunately since the equipment the consumer has does not match with the equipment on the Verizon profile, once checked into inventory the system will not automatically adjust the account for the equipment, therefore as stated above we are requesting that the customer to contact Verizon once he ships the equipment back off to Verizon. Verizon will then verify they have been received in inventory and we will manually issue adjustments on the account for the equipment returned. The consumer has advised that he does not have the digital adapters within the home. As of 5/*/16 ,Verizon has removed the equipment (Digital adapters) from the profile and adjusted the charges for the digital adapters. Direct contact information has been provided to Mr. W[redacted]. We have advised the consumer that the complaint will remain open on Verizon's end until the equipment is received and the account has been adjusted. We apologize for any inconvenience caused surrounding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However I have spoken with [redacted] from the executive office and she has informed me that the date she stated is for sure, but I have been told three different dates by Verizon as I have explained to her. So I will wait until January [redacted] and see what happens then. Also the only way that I feel this is resolved is when I receive what was promised to me after meeting the requirements.
Sincerely,
[redacted]
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he purchased a comforter set from Fingerhut on November 13, 2016. He states he attempted to contact Fingerhut when he received the wrong item. Mr. [redacted] stresses he was charged twice for the item. He would like to have his account credited correctly for this item. Our records indicate Mr. [redacted] purchased an alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin on November 13, 2016. He contacted Fingerhut on November 28, 2016 stating he received the wrong item. On this same day a prepaid postage label was mailed to Mr. [redacted]. His account was also credited $75.98 for the wrong item being shipped. A new order for the alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin was placed on November 28, 2016. Our records indicate this order was delivered to Mr. [redacted]’s address on December 6, 2016. At this time the price of the item remained the same amount of $69.99, but the shipping and handling was $19.99. The price difference of $14.00 was credited on December 8, 2016. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of your expectations. We are confident Mr. [redacted] will find this resolution satisfactory, however if he has any additional questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Verizon spoke with the customer and explained the service offer for $14.99 is not available. We offered the customer the rate of $34.99 for data service for 24 months and he accepted. The order has been issued and the customer is satisfied. Verizon apologizes for the inconvenience the customer...
experienced as a result of this matter.
Upon receipt of this complaint we made several attempts to contact customer; leaving messages. Customer has not called back and at this point services are completed disconnect no payment arrangements to get services on. Customer needs to speak with customer service to reestablish services
Upon receipt of the complaint filed Verizon reviewed the consumer's account. The consumer expressed concern regarding a final bill they received with an early termination fee. The consumer contacted Verizon on 5/**/15 to transfer their service to a new address. At the time the...
order was placed the consumer agreed to a two year contract with Verizon. The consumer completed a terms of service agreement which records the consumer's acceptance of the two year contract. On 7/**/17 Verizon contacted the consumer to go over the order they placed to move their service to the new location and we played the recording of the acceptance of the 2 year contract. Verizon advised we sent the final bill to the address we had on file, the consumer did not provide a new mailing address or have forwarding set up thru the post office. Verizon provided the consumer our website [redacted] to submit payment for their final bill. We also advised the consumer if they use paper check information for payment they will avoid paying the $3.50 bill matrix fee. The consumer understood and has our contact information should they have any further concerns.
A Verizon technician was dispatched on 9/*/2016. The technician relocated the router. [redacted] advised via email that so far the issue appears to be resolved. Records indicate that on 8/**/2016 a credit of $90 was applied to the account for the internet service not working properly. The...
adjustment will appear on her bill dated 9/**/2016
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spent a lot of time on the phone - and Verizon does not seem to be able to honor the information that I was given on my first call; a reduction of my bill by $50 a month. This was removing the $40 extra I'm paying (for services covered already in my bundle) and a $10 loyalty credit I was told I would receive. After spending time again with another person from Verizon, who goes through each and every package while I'm on the phone - My choices are "stay with what you have, or your bill goes up" we will be looking elsewhere for service. Regards,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Rita J. (J[redacted]) called on July **, 2016 and we talked. She asked me to forward the email I received and I did right after the call. I may have forwarded to the wrong dept; I replied to the customer service email, addressing it to her. They may have never forwarded to her.She just called me but I missed the call. As soon as I got her message, I called back and left a voice mail. I will try to call back later multiple times.Here is what I wanted:- I never wanted their "super advanced" "quantum" router. I never did- As an Internet Service Provider, they have the responsibility to give me ethernet connection; their end should terminate in ethernet connection. That is all I want. I always had my router/firewall
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2016/02/15) */
CONFIDENTIAL COMMUNICATION
February 15, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I...
am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate that the Serta Queen 19" Pillowtop Airbed w/ Neverflat Pump was purchased on June 4, 2015. We received this item as a return on December 30, 2015 which was outside of our return window timeframe as outlined in our return policy. However, due to extenuating circumstances, we made an exception to credit the airbed. The credit amount of $239.99 was issued on January 4, 2016, which reflects the price of the bed only. As outlined in our return policy, the shipping and handling charges are nonrefundable and were not included in the credit.
Mr. [redacted]'s monthly billing statements include charges from one of our partner programs, ASP travel insurance, on the first of each month. Mr. [redacted]'s enrollment in this program remains active and will be continue to be billed accordingly. Aside from these charges, the remaining balance consists of late fees and finance charges.
At this time, the total balance on Mr. [redacted]'s account is $380.97 with a minimum due of $64.98 by February 20, 2016. Mr. [redacted] should make a payment of at least this amount by the due date to avoid accruing a late fee and ensure the account remains in good standing.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am rejecting this response because: my account...
was due 94.00, I tried to pay on line with my card, my card is in good standing, the fingerhut web must not be taking cvredit cards, because eit said declined and there is no way my card is declined, is good, and also I am waiting on a refund of 89.99 plus 16.99 shipping, it hasn't showed up on my account, I will not pay a late fee, due to the wed site not working right, so I am NOT going to pay 27.00 late fee, and since I have a credit of 89.99 I do not owe a bill at this time,, ,my orginal statement said I owed 94.00 now I don't since I have a credit, I owe nothing this month, please fix my bill where I owe nothing for june, thanks [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION April 25,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ #:[redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate that the late fee was applied on January 3, 2015. The Pioneer iPod/iPhone/CD/MP3 Car Stereo w/ Bluetooth was returned on January 7, 2015. On this same date, Ms. [redacted]’s account was credited for the amount she paid -- $199.99. The product price was $249.99 and shipping and handling was $13.99, totaling $263.98, however she had a $50 discount. On January 20, 2015 the late fee credit was issued for $17.99 and an interest charge of $4.50. The account charged off on July 15, 2015. Our return policy states that shipping and handling is nonrefundable on returns. However, our records confirm that on January 6, 2015 a representative offered to waive all charges. Therefore we have reversed the charge off and requested removal of the delinquency reporting from Ms. [redacted]’s credit report. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm �...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It appears that the credits have been applied and that the billing, now in its second cycle, has been corrected. As long as there are no unforeseen setbacks, I am satisfied--and accept Verizon’s response to my complaint.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When we have a final bill and close the account, with Verizon's promise that there is no outstanding balance to be paid, and with the requested apology from their employees for ignoring my requests to cancel and misleading me, only then the issue will be resolved. As of now, there was very little progress in this regard.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:In response to the business comment "Verizon could not confirm who pulled out the wires since the room is shared w/[redacted] equipment", that is false. All service technicians must check in with the leasing office of the complex before entering any buildings. My mother went to the leasing office when she realized her phone service was out and the leasing manager told her a Verizon tech had been in the terminal room of her building that very morning. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Verizon records indicate the service was activated on December **, 2017. Subsequently, the customer disconnected service on December **, 2017.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am not quite satisfied but this will do for now.
Sincerely,
[redacted]
Dear Ms. [redacted], Please see my attached letter to your office regarding [redacted]’s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Please be advised, the consumer has sent a photo copy of the equipment that he states he has within the home which were 3 HD boxes. Through investigation Verizon found that out of the 3 boxes that the consumer provided photos of, 2 of them were not reflected on the consumers profile. However, Verizon has sent the consumer a box in which he can return the 3 pieces of equipment that he has. Once the equipment has been sent, we are requesting that the consumer contact Verizon and we will manually issue adjustments on the account for the equipment returned. Unfortunately since the equipment the consumer has does not match with the equipment on the Verizon profile, once checked into inventory the system will not automatically adjust the account for the equipment, therefore as stated above we are requesting that the customer to contact Verizon once he ships the equipment back off to Verizon. Verizon will then verify they have been received in inventory and we will manually issue adjustments on the account for the equipment returned. The consumer has advised that he does not have the digital adapters within the home. As of 5/*/16 ,Verizon has removed the equipment (Digital adapters) from the profile and adjusted the charges for the digital adapters. Direct contact information has been provided to Mr. W[redacted]. We have advised the consumer that the complaint will remain open on Verizon's end until the equipment is received and the account has been adjusted. We apologize for any inconvenience caused surrounding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However I have spoken with [redacted] from the executive office and she has informed me that the date she stated is for sure, but I have been told three different dates by Verizon as I have explained to her. So I will wait until January [redacted] and see what happens then. Also the only way that I feel this is resolved is when I receive what was promised to me after meeting the requirements.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION December 8,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he purchased a comforter set from Fingerhut on November 13, 2016. He states he attempted to contact Fingerhut when he received the wrong item. Mr. [redacted] stresses he was charged twice for the item. He would like to have his account credited correctly for this item. Our records indicate Mr. [redacted] purchased an alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin on November 13, 2016. He contacted Fingerhut on November 28, 2016 stating he received the wrong item. On this same day a prepaid postage label was mailed to Mr. [redacted]. His account was also credited $75.98 for the wrong item being shipped. A new order for the alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin was placed on November 28, 2016. Our records indicate this order was delivered to Mr. [redacted]’s address on December 6, 2016. At this time the price of the item remained the same amount of $69.99, but the shipping and handling was $19.99. The price difference of $14.00 was credited on December 8, 2016. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of your expectations. We are confident Mr. [redacted] will find this resolution satisfactory, however if he has any additional questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks