Please be advised, I spoke with the customer regarding
his concern. It was determined that our records do indicate an order for the equipment
in March of 2017. We expedited a request to send out equipment and per [redacted]
tracking, it has been delivered on May *, 2017. A billing specialist...
confirmed
he was charged only the $149.99 discounted rate for the router. We have made
multiple attempts to confirm he has the equipment, as of this date, he has yet
to respond.
We
trust this provides your office with the information required in this matter.
Executive Relations/[redacted]/Revdex.com case [redacted]/ Called [redacted] at ###-###-#### and we talked about the pay per view fight that was ordered on his account on 5/*/15, and he denies all knowledge , and says he did not order the fight. I said I would credit the pay per view for him, and asked if...
he would like to learn about parental controls to stop the ordering of the pay per views. [redacted] asked if all pay per views could be blocked? And I said yes they could, and I would have a representative from the [redacted] call him back to advise with instructions. I did issue the credit for the pay per view, total credit $114.98.[redacted]/Fiber Solution Team/[redacted] Revdex.com case [redacted]...Called & Assisted [redacted] Setting up a Purchase PIN. > Press the Menu button on Fios remote. 1. highlight Settings and press OK. 2. Highlight System and press OK. 3. Select Parental/Purchase and press OK. 4. Create / enter your 4-digit Parental Controls PIN. You'll then need to retype your PIN to confirm your selection. 5. Select Purchase Controls to turn them ON or off. 6. Select "Use Parental PIN" to use your Parental Controls PIN as your Purchase PIN. >Purch control is now ON
CONFIDENTIAL COMMUNICATION June 10, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a credit reporting issue on her WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states her account was reported as 60 days late back in 2013 and disputes this as inaccurate, and would like it removed from the account’s reporting history. Our investigation confirms that no payments were received for the following payment due date on Ms. [redacted]’s account: January 27, 2013, February 27, 2013, and March 27, 2013. On April 18, 2013, we received a $225.00 payment that brought Ms. [redacted]’s account back into a good-standing/paid current status and it continued to be paid on time for the rest of 2013. However, the payment history for the months listed above during which no payments were received on her account was correctly reported to the credit agencies, and no changes can be made. We are required by the Fair Credit Reporting Act to report accurate information to reporting agencies. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
2016 ...⇄ Revdex.com of Minnesota # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Mr. [redacted] states he did not receive a statement for the months of November and December 2015. He asserts even though over the past few months we have received payments in excess of $130.00, accordingly we are still charging over $100.00 on this purchase, which he feels is not possible. Mr. [redacted] states that he was told the late fees that were incurred due to the oversite would be forgiven. He is concerned that his account also doesn’t reflect any available credit. Mr. [redacted] states he is making his payments every month, but still receiving letters and phone calls stating we have not received payments. Mr. [redacted] has stated that the late fees may have caused the minimum amounts to increase. Mr. [redacted] has a Fingerhut FreshStart account issued by WebBank. FreshStart is designed to assist potential customers that do not qualify for a revolving WebBank/Fingerhut Credit Account. This program is a closed-end installment loan in which the customer makes a purchase that is within their assigned credit limit. Once the customer pays off the loan in installment payments she or he may qualify for a revolving credit account. A $30.00 down payment is required when the order is placed. Mr. [redacted]’s account indicates he placed an order on November 14, 2015 for a Farberware 15-Pc. Nonstick Dishwasher Safe Cookware Set and a Bella Diamonds Programmable Coffeemaker via the web. Per the terms of the FreshStart credit program, a customer’s order will not ship or be billed until a $30 down payment has been successfully applied towards the order. Records indicate Mr. [redacted] made his required $30.00 down payment at the time the order was placed. Our records indicate the Truth in Lending Agreement was originally mailed to Mr. [redacted]’s address on file on November 18, 2015 and Mr. [redacted]’s first statement was sent on November 24, 2015 with a minimum payment of $25.16 due by December 20, 2015. Due to no payment being received, a late fee was assessed to the account per the terms and conditions Mr. [redacted] agreed to at the time he opened the account. Our policy is as follows: A late fee will be charged to an account if the minimum monthly payment is not received on the due date indicated on the customer’s statement. The late fee will be up to $14.90 and will show on the customer’s last statement. Depending on the total fees charged during the program, the customer may receive an additional “balloon” statement at the end of the program, charging them for interest and any late fees. As a courtesy, we have credited Mr. [redacted]’s late fee of $14.90. We would not be able to credit any additional late fees, as our records show that statements were sent to Mr. [redacted]’s address on file each month. It is the responsibility of our customer to ensure we have the correct contact information on their account. Please understand, Mr. [redacted] does not need a physical statement in order to pay his bill, he can call our customer service to obtain the payment amount or to make the payment by phone, which is due on his account on the 20th of every month. Mr. [redacted] may also sign up for e-statements to be delivered to his email address. To do this please sign in to the account, located in the top center of the web page at www.fingerhut.com. Click on “My Account” at the top center of the webpage. Then click on “Statements” in the left hand column of the “My Account” page. Half way down the page you will see the “Statement Delivery” section. Follow the instructions in the box to select the preferred statement delivery method. Records indicate Mr. [redacted] did set up a scheduled payment plan on January 10, 2016 for $25.00 each month, however, this was not enough to cover the past due amount on his account, therefore, Mr. [redacted]’s account incurred late fees. While our records show that we have received payments on the 9th of each month beginning in February, the payments have not satisfied the minimum due amount. The customer must call us to increase the monthly recurring payments if the amount due has increased. Mr. [redacted] may contact us to set up recurring payments so his minimum payment will always be made or he may sign in to the account, located in the top center of the web page at www.fingerhut.com. Click on “My Account” at the top center of the webpage. Then click on “Payments” in the “My Account” page and follow the instructions. If Mr. [redacted] is unable to access your account online, please call our Customer Service Department at ###-###-####, Monday through Friday, 8 a.m. to 8 p.m. Central Time to make this change. FreshStart is a closed-end installment loan and will not show an available credit. It’s designed to help customers graduate to a revolving Fingerhut Advantage account. Upon making all payments on time, the customer will have successfully completed the program. A Fingerhut Advantage Credit Account will then be set up for the customer, with a limit up to $250.00. When a customer does not successfully complete the requirements of the FreshStart program, a retry account may be set up. The retry account is available for 6 months from the date of set up. If not used within that time frame, the customer will need to reapply to participate in the program again. If it has been more than one year since the customer first applied, they may need to reapply rather than receive a retry account. Mr. [redacted]’s current balance is $101.32 with a minimum payment of $52.63 due by June 20, 2016. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My credit was no satisfied wiyh verizon. My television service was interrupyed as well abd I was supposed to be credited for month of july as well as per the customer service rep I spoke with back in june. Very unfair that I did not have good service with cerizon since january and they only credited me technically for june. I demand more credit especially for this aggracation and how upset I am. Their services were not working since january I demand a better credit or I am bringing this to tee media and cancelling my services all together ! I am so very fustrated how I am veing treated with verizob
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon Appeals Representative spoke with [redacted] on 10-**-17, and explained it appears the router should have been included in his order. However, since it was not, it was unavailable to add back to his account at no charge. The Representative advised they would order a gateway router which he...
should receive in 24-48 hourst. He will see a charge on his bill (as well as priority shipping costs) and the Representative will follow up on his November bill to issue the necessary adjustments. Order [redacted] was issued for the Gateway router and a follow up set for the Nov * bill to adjust the shipping and router installments.
The case was sent to the business office for review.A specialist spoke with the customer on 3/**/17 and explained that his data billing was $173.73. Also, there will be no Early Termination Fee (ETF) liabilty. However, on 3/**/17, two credits were issued reducing the billing to $75.93. The...
specialist advised that his final bill, which has not been issued yet, will have pro-rated credit from 2/**/17 through 3/[redacted]17. The customer understands and will wait until he receives the final bill. Should had have any additional questions/concerns at that time, he will contact the specialist directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], what they state is correct. Verizon has contacted me over the phone and advised that service cancelled with back date, any and all charges are removed from my account. BUT, it will be clear in August when August bill is produced if these charges are really removed. So, currently issue is NOT resolved - it is still in the process.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION April 28, 2016 Revdex.com of Minnesota �...⇄ Customer #: [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted]. Earlier today, our representative spoke with a contact in the records office of the Nashville Police Department who was able to validate Ms. [redacted]’s police report to the extent necessary to satisfy the information required for our purposes. Her claim was approved and the full purchase price of the order was credited as a result. The related interest charges and late fees were also credited, and Ms. [redacted]’s account reflects a $0 balance as of this response. In addition, there has been no negative report to the credit agencies as a result of this issue. Ms. [redacted]’s account has already been closed per her earlier authorization. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team
I am rejecting this response because: I appreciate Gettington update on progress. Unfortunately the police department does not issue paper format. If anything else is needed from me let me know. If not I hope to here either way.
Good afternoon, The channel in question, NFL Network, was included in the customers package as he had standalone HBO service, it should be noted that the charge for HBO was credited every month and still is. Customer began service with FiOS in November of 2014 and at the time it was included....
However, as of 8/**/15, NFL Network is no longer included with Standalone HBO service. Bundle agreements are valid only for the location were service was installed, when the customer moved a new bundle agreement was required and the previous video package was not grandfathered as the service location had changed. Additionally, per the FiOS TV Terms of Service: 3. SERVICE CHANGES. Subject to applicable law, we reserve the right to change, rearrange, add, delete or otherwise modify the Service at any time, with or without prior notice to you, including changing, rearranging or otherwise modifying our Programming packages, the selections available in those packages, the Equipment, any Other Devices, and any other features, products and services that we offer. Verizon or its suppliers may, without notice or liability, restrict the use of any Services or limit its time of availability in order to perform maintenance activities and to maintain security. Due to the findings of our investigation, we will not be adding NFL network to the customers account. Customer will have to upgrade video package in order to do so. That is our final position.
CONFIDENTIAL COMMUNICATION 26 Alberigi Drive, Jessup, Pennsylvania 18434-1833 November 2,...
2016 Revdex.com Attn: Jesi Palmehn 220 S River Ridge Circle Burnsville, MN 55337 Re: Darlene Chrzanowski ID # 11784487 Dear Ms. Palmehn, We are writing in response to an inquiry received from your office on behalf of Darlene Chrzanowski regarding a Haband order. Mrs. Chrzanowski states that when she received her order the packing slip was missing. She needed to return two jackets for a different size but didn’t have the return instructions or the Smart Post return label that are printed on the packing slip. She further states that she made three attempts with customer service to receive a packing slip. Our records indicate that a mail order was received on September 28, 2016 for a pair of Comfort Well® Classic Comfort Pumps and two Tudor Court™ Snap-It-Up™ Jackets. The payment of $58.96 was applied to Mrs. Chrzanowski’s Blair credit card. The order shipped complete on September 30, 2016. Mrs. Chrzanowski’s account is noted that she requested a packing slip on October 5, 2016 so she can return the two Tudor Court™ Snap-It-Up™ Jackets. We sent her return instructions but no packing slip. We also received a letter on October 19, 2016 requesting a packing slip and we sent her an itemized copy of her order. We apologize for the confusion this caused. I telephoned Mrs. Chrzanowski on October 31, 2016 and explained to her that we cannot send a new packing slip. We agreed that I would send her a prepaid return label and a copy of her order to enclose with her return to use as the packing slip. This was mailed to her on November 1, 2016. If Mrs. Chrzanowski has any further questions or concerns, she may contact Customer Service at 1-800-213-1220 between 9 am- 9 pm (EST), Monday – Saturday. Thank you for allowing us to explain. Sincerely, Lea Miller Haband Customer Service Bluestem Brands, Inc.
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Business is making a FALSE STATEMENT in their response. I am attaching a copy of a section of my credit report I obtained from [redacted] as part of my free annual disclosure which clearly shows that on 12/**/2014 Verizon performed a soft credit check and obtained my credit file. This was NOTt authorized as part of the FIOS service order process and is a violation of FCRA. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I felt this answer was rude....
I have since spoken with Verizon and they have acknowledged the appeal site is not working, but have yet to let me know when it will be fixed our how I can appeal by another means.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Subsequent to the complaint, the local manager made contact with the customer to address her phone service and repeated service issues. The local manager explained Verizon's intent with resolving the issues. The local manager explained the possible causes for the service outages;...
explaining that all outages are not associated with inclement weather and are sometimes caused by commercial power loss. Verizon is in the process of ordering batteries, which should sustain the service during a commercial power loss. The local manager explained the entire process to the customer and provided his contact information to make contact for any future concerns.
Please be advised a technician was dispatched and completed the installation on November **, 2017. A credit was issued for the services from November 017, 2017 to November **, 2017 when all services were working. We spoke with [redacted] November **, 2017 and he confirmed...
everything is working. We trust this provides your office with the information required in this matter. Thank you, Verizon Executive Relations
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s inquiry he indicated the catalog he was ordering from offered a ShelterLogic 10’ x 20’ 6 Legged Canopy for $49.99. When he attempted to order the item, the agent advised him the item was $199.99 and that the price needed to be verified. Mr. [redacted] contacted us the next day and states he was advised it could take another 48 hours to verify the information. Mr. [redacted] states he closed his account and cancelled the order. Our records indicate Mr. [redacted] contacted us on June 22, 2016 regarding the pricing issue for the canopy. Mr [redacted] requested to speak with a supervisor and the agent transferred Mr. [redacted] to a supervisor per his request. The supervisor referred Mr. [redacted]’s concerns to our merchandising team for further research. Due to the difference in pricing the order was not placed. Mr. [redacted] contacted us on June 23, 2016 and again requested to speak with a supervisor. The agent transferred Mr. [redacted] to a supervisor. The supervisor advised Mr. [redacted] that we were still researching the price difference. Mr. [redacted] stated that 24 hours should be enough time for our research to be completed and requested his account to be closed. The supervisor closed the account per Mr [redacted]’s request. A supervisor also attempted to contact Mr. [redacted] two additional times on June 23, 2016 with updates regarding the pricing difference. The supervisor left a message each time for Mr. [redacted] advising him that the price in the catalog was an error and that we were waiting for further details on the issue and for Mr. [redacted] to contact us for further assistance. We have no record of Mr. [redacted] contacting us in response to these messages. In our catalogs, under the Customer Service Information located with the order form is a section titled “Errors” and is as follows: Although we make every effort to ensure accuracy of our information, occasional descriptive or typographical errors may occur. Per our merchandising team, we will honor the pricing difference from $199.99 to $49.99 as a courtesy, if Mr. [redacted] would still like to order the canopy. Since Mr. [redacted] closed his Fingerhut Advantage Credit Account he may use a MasterCard, Visa, American Express or Discover to place the order by contacting our Customer Service Department at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Please understand the full amount of $199.99 plus any applicable sales tax and/or shipping and handling will be charged initially, however, once the order starts processing, we will issue a credit for $150.00. Once the credit has been issued in our system, Mr. [redacted] should allow 3-5 business days for the credit to be reflected on his credit card. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com complaint [redacted] I called the customer's contact number and left a message at [redacted] with my name number reason for my call , advised I do not have her proof of payment, once received can do a search left my fax number as well so she can fax it.
Verizon's position has not changed. The $2.80 fee will not be waived. The refurbished router can be provided for a fee.
Please be advised, I spoke with the customer regarding
his concern. It was determined that our records do indicate an order for the equipment
in March of 2017. We expedited a request to send out equipment and per [redacted]
tracking, it has been delivered on May *, 2017. A billing specialist...
confirmed
he was charged only the $149.99 discounted rate for the router. We have made
multiple attempts to confirm he has the equipment, as of this date, he has yet
to respond.
We
trust this provides your office with the information required in this matter.
Thank
you,
Sr.
Analyst
Verizon
Executive Relations
Executive Relations/[redacted]/Revdex.com case [redacted]/ Called [redacted] at ###-###-#### and we talked about the pay per view fight that was ordered on his account on 5/*/15, and he denies all knowledge , and says he did not order the fight. I said I would credit the pay per view for him, and asked if...
he would like to learn about parental controls to stop the ordering of the pay per views. [redacted] asked if all pay per views could be blocked? And I said yes they could, and I would have a representative from the [redacted] call him back to advise with instructions. I did issue the credit for the pay per view, total credit $114.98.[redacted]/Fiber Solution Team/[redacted] Revdex.com case [redacted]...Called & Assisted [redacted] Setting up a Purchase PIN. > Press the Menu button on Fios remote. 1. highlight Settings and press OK. 2. Highlight System and press OK. 3. Select Parental/Purchase and press OK. 4. Create / enter your 4-digit Parental Controls PIN. You'll then need to retype your PIN to confirm your selection. 5. Select Purchase Controls to turn them ON or off. 6. Select "Use Parental PIN" to use your Parental Controls PIN as your Purchase PIN. >Purch control is now ON
CONFIDENTIAL COMMUNICATION June 10, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a credit reporting issue on her WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states her account was reported as 60 days late back in 2013 and disputes this as inaccurate, and would like it removed from the account’s reporting history. Our investigation confirms that no payments were received for the following payment due date on Ms. [redacted]’s account: January 27, 2013, February 27, 2013, and March 27, 2013. On April 18, 2013, we received a $225.00 payment that brought Ms. [redacted]’s account back into a good-standing/paid current status and it continued to be paid on time for the rest of 2013. However, the payment history for the months listed above during which no payments were received on her account was correctly reported to the credit agencies, and no changes can be made. We are required by the Fair Credit Reporting Act to report accurate information to reporting agencies. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION June 15,...
2016 ...⇄ Revdex.com of Minnesota # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Mr. [redacted] states he did not receive a statement for the months of November and December 2015. He asserts even though over the past few months we have received payments in excess of $130.00, accordingly we are still charging over $100.00 on this purchase, which he feels is not possible. Mr. [redacted] states that he was told the late fees that were incurred due to the oversite would be forgiven. He is concerned that his account also doesn’t reflect any available credit. Mr. [redacted] states he is making his payments every month, but still receiving letters and phone calls stating we have not received payments. Mr. [redacted] has stated that the late fees may have caused the minimum amounts to increase. Mr. [redacted] has a Fingerhut FreshStart account issued by WebBank. FreshStart is designed to assist potential customers that do not qualify for a revolving WebBank/Fingerhut Credit Account. This program is a closed-end installment loan in which the customer makes a purchase that is within their assigned credit limit. Once the customer pays off the loan in installment payments she or he may qualify for a revolving credit account. A $30.00 down payment is required when the order is placed. Mr. [redacted]’s account indicates he placed an order on November 14, 2015 for a Farberware 15-Pc. Nonstick Dishwasher Safe Cookware Set and a Bella Diamonds Programmable Coffeemaker via the web. Per the terms of the FreshStart credit program, a customer’s order will not ship or be billed until a $30 down payment has been successfully applied towards the order. Records indicate Mr. [redacted] made his required $30.00 down payment at the time the order was placed. Our records indicate the Truth in Lending Agreement was originally mailed to Mr. [redacted]’s address on file on November 18, 2015 and Mr. [redacted]’s first statement was sent on November 24, 2015 with a minimum payment of $25.16 due by December 20, 2015. Due to no payment being received, a late fee was assessed to the account per the terms and conditions Mr. [redacted] agreed to at the time he opened the account. Our policy is as follows: A late fee will be charged to an account if the minimum monthly payment is not received on the due date indicated on the customer’s statement. The late fee will be up to $14.90 and will show on the customer’s last statement. Depending on the total fees charged during the program, the customer may receive an additional “balloon” statement at the end of the program, charging them for interest and any late fees. As a courtesy, we have credited Mr. [redacted]’s late fee of $14.90. We would not be able to credit any additional late fees, as our records show that statements were sent to Mr. [redacted]’s address on file each month. It is the responsibility of our customer to ensure we have the correct contact information on their account. Please understand, Mr. [redacted] does not need a physical statement in order to pay his bill, he can call our customer service to obtain the payment amount or to make the payment by phone, which is due on his account on the 20th of every month. Mr. [redacted] may also sign up for e-statements to be delivered to his email address. To do this please sign in to the account, located in the top center of the web page at www.fingerhut.com. Click on “My Account” at the top center of the webpage. Then click on “Statements” in the left hand column of the “My Account” page. Half way down the page you will see the “Statement Delivery” section. Follow the instructions in the box to select the preferred statement delivery method. Records indicate Mr. [redacted] did set up a scheduled payment plan on January 10, 2016 for $25.00 each month, however, this was not enough to cover the past due amount on his account, therefore, Mr. [redacted]’s account incurred late fees. While our records show that we have received payments on the 9th of each month beginning in February, the payments have not satisfied the minimum due amount. The customer must call us to increase the monthly recurring payments if the amount due has increased. Mr. [redacted] may contact us to set up recurring payments so his minimum payment will always be made or he may sign in to the account, located in the top center of the web page at www.fingerhut.com. Click on “My Account” at the top center of the webpage. Then click on “Payments” in the “My Account” page and follow the instructions. If Mr. [redacted] is unable to access your account online, please call our Customer Service Department at ###-###-####, Monday through Friday, 8 a.m. to 8 p.m. Central Time to make this change. FreshStart is a closed-end installment loan and will not show an available credit. It’s designed to help customers graduate to a revolving Fingerhut Advantage account. Upon making all payments on time, the customer will have successfully completed the program. A Fingerhut Advantage Credit Account will then be set up for the customer, with a limit up to $250.00. When a customer does not successfully complete the requirements of the FreshStart program, a retry account may be set up. The retry account is available for 6 months from the date of set up. If not used within that time frame, the customer will need to reapply to participate in the program again. If it has been more than one year since the customer first applied, they may need to reapply rather than receive a retry account. Mr. [redacted]’s current balance is $101.32 with a minimum payment of $52.63 due by June 20, 2016. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My credit was no satisfied wiyh verizon. My television service was interrupyed as well abd I was supposed to be credited for month of july as well as per the customer service rep I spoke with back in june. Very unfair that I did not have good service with cerizon since january and they only credited me technically for june. I demand more credit especially for this aggracation and how upset I am. Their services were not working since january I demand a better credit or I am bringing this to tee media and cancelling my services all together ! I am so very fustrated how I am veing treated with verizob
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon Appeals Representative spoke with [redacted] on 10-**-17, and explained it appears the router should have been included in his order. However, since it was not, it was unavailable to add back to his account at no charge. The Representative advised they would order a gateway router which he...
should receive in 24-48 hourst. He will see a charge on his bill (as well as priority shipping costs) and the Representative will follow up on his November bill to issue the necessary adjustments. Order [redacted] was issued for the Gateway router and a follow up set for the Nov * bill to adjust the shipping and router installments.
The case was sent to the business office for review.A specialist spoke with the customer on 3/**/17 and explained that his data billing was $173.73. Also, there will be no Early Termination Fee (ETF) liabilty. However, on 3/**/17, two credits were issued reducing the billing to $75.93. The...
specialist advised that his final bill, which has not been issued yet, will have pro-rated credit from 2/**/17 through 3/[redacted]17. The customer understands and will wait until he receives the final bill. Should had have any additional questions/concerns at that time, he will contact the specialist directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], what they state is correct. Verizon has contacted me over the phone and advised that service cancelled with back date, any and all charges are removed from my account. BUT, it will be clear in August when August bill is produced if these charges are really removed. So, currently issue is NOT resolved - it is still in the process.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION April 28, 2016 Revdex.com of Minnesota �...⇄ Customer #: [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted]. Earlier today, our representative spoke with a contact in the records office of the Nashville Police Department who was able to validate Ms. [redacted]’s police report to the extent necessary to satisfy the information required for our purposes. Her claim was approved and the full purchase price of the order was credited as a result. The related interest charges and late fees were also credited, and Ms. [redacted]’s account reflects a $0 balance as of this response. In addition, there has been no negative report to the credit agencies as a result of this issue. Ms. [redacted]’s account has already been closed per her earlier authorization. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team
I am rejecting this response because: I appreciate Gettington update on progress. Unfortunately the police department does not issue paper format. If anything else is needed from me let me know. If not I hope to here either way.
Good afternoon, The channel in question, NFL Network, was included in the customers package as he had standalone HBO service, it should be noted that the charge for HBO was credited every month and still is. Customer began service with FiOS in November of 2014 and at the time it was included....
However, as of 8/**/15, NFL Network is no longer included with Standalone HBO service. Bundle agreements are valid only for the location were service was installed, when the customer moved a new bundle agreement was required and the previous video package was not grandfathered as the service location had changed. Additionally, per the FiOS TV Terms of Service: 3. SERVICE CHANGES. Subject to applicable law, we reserve the right to change, rearrange, add, delete or otherwise modify the Service at any time, with or without prior notice to you, including changing, rearranging or otherwise modifying our Programming packages, the selections available in those packages, the Equipment, any Other Devices, and any other features, products and services that we offer. Verizon or its suppliers may, without notice or liability, restrict the use of any Services or limit its time of availability in order to perform maintenance activities and to maintain security. Due to the findings of our investigation, we will not be adding NFL network to the customers account. Customer will have to upgrade video package in order to do so. That is our final position.
CONFIDENTIAL COMMUNICATION 26 Alberigi Drive, Jessup, Pennsylvania 18434-1833 November 2,...
2016 Revdex.com Attn: Jesi Palmehn 220 S River Ridge Circle Burnsville, MN 55337 Re: Darlene Chrzanowski ID # 11784487 Dear Ms. Palmehn, We are writing in response to an inquiry received from your office on behalf of Darlene Chrzanowski regarding a Haband order. Mrs. Chrzanowski states that when she received her order the packing slip was missing. She needed to return two jackets for a different size but didn’t have the return instructions or the Smart Post return label that are printed on the packing slip. She further states that she made three attempts with customer service to receive a packing slip. Our records indicate that a mail order was received on September 28, 2016 for a pair of Comfort Well® Classic Comfort Pumps and two Tudor Court™ Snap-It-Up™ Jackets. The payment of $58.96 was applied to Mrs. Chrzanowski’s Blair credit card. The order shipped complete on September 30, 2016. Mrs. Chrzanowski’s account is noted that she requested a packing slip on October 5, 2016 so she can return the two Tudor Court™ Snap-It-Up™ Jackets. We sent her return instructions but no packing slip. We also received a letter on October 19, 2016 requesting a packing slip and we sent her an itemized copy of her order. We apologize for the confusion this caused. I telephoned Mrs. Chrzanowski on October 31, 2016 and explained to her that we cannot send a new packing slip. We agreed that I would send her a prepaid return label and a copy of her order to enclose with her return to use as the packing slip. This was mailed to her on November 1, 2016. If Mrs. Chrzanowski has any further questions or concerns, she may contact Customer Service at 1-800-213-1220 between 9 am- 9 pm (EST), Monday – Saturday. Thank you for allowing us to explain. Sincerely, Lea Miller Haband Customer Service Bluestem Brands, Inc.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Business is making a FALSE STATEMENT in their response. I am attaching a copy of a section of my credit report I obtained from [redacted] as part of my free annual disclosure which clearly shows that on 12/**/2014 Verizon performed a soft credit check and obtained my credit file. This was NOTt authorized as part of the FIOS service order process and is a violation of FCRA. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I felt this answer was rude....
I have since spoken with Verizon and they have acknowledged the appeal site is not working, but have yet to let me know when it will be fixed our how I can appeal by another means.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We spoke with the customer on July *, 2015 and [redacted] verified that she received the refund check on 7/*/15
Subsequent to the complaint, the local manager made contact with the customer to address her phone service and repeated service issues. The local manager explained Verizon's intent with resolving the issues. The local manager explained the possible causes for the service outages;...
explaining that all outages are not associated with inclement weather and are sometimes caused by commercial power loss. Verizon is in the process of ordering batteries, which should sustain the service during a commercial power loss. The local manager explained the entire process to the customer and provided his contact information to make contact for any future concerns.
Please be advised a technician was dispatched and completed the installation on November **, 2017. A credit was issued for the services from November 017, 2017 to November **, 2017 when all services were working. We spoke with [redacted] November **, 2017 and he confirmed...
everything is working. We trust this provides your office with the information required in this matter. Thank you, Verizon Executive Relations
CONFIDENTIAL COMMUNICATION July 6, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s inquiry he indicated the catalog he was ordering from offered a ShelterLogic 10’ x 20’ 6 Legged Canopy for $49.99. When he attempted to order the item, the agent advised him the item was $199.99 and that the price needed to be verified. Mr. [redacted] contacted us the next day and states he was advised it could take another 48 hours to verify the information. Mr. [redacted] states he closed his account and cancelled the order. Our records indicate Mr. [redacted] contacted us on June 22, 2016 regarding the pricing issue for the canopy. Mr [redacted] requested to speak with a supervisor and the agent transferred Mr. [redacted] to a supervisor per his request. The supervisor referred Mr. [redacted]’s concerns to our merchandising team for further research. Due to the difference in pricing the order was not placed. Mr. [redacted] contacted us on June 23, 2016 and again requested to speak with a supervisor. The agent transferred Mr. [redacted] to a supervisor. The supervisor advised Mr. [redacted] that we were still researching the price difference. Mr. [redacted] stated that 24 hours should be enough time for our research to be completed and requested his account to be closed. The supervisor closed the account per Mr [redacted]’s request. A supervisor also attempted to contact Mr. [redacted] two additional times on June 23, 2016 with updates regarding the pricing difference. The supervisor left a message each time for Mr. [redacted] advising him that the price in the catalog was an error and that we were waiting for further details on the issue and for Mr. [redacted] to contact us for further assistance. We have no record of Mr. [redacted] contacting us in response to these messages. In our catalogs, under the Customer Service Information located with the order form is a section titled “Errors” and is as follows: Although we make every effort to ensure accuracy of our information, occasional descriptive or typographical errors may occur. Per our merchandising team, we will honor the pricing difference from $199.99 to $49.99 as a courtesy, if Mr. [redacted] would still like to order the canopy. Since Mr. [redacted] closed his Fingerhut Advantage Credit Account he may use a MasterCard, Visa, American Express or Discover to place the order by contacting our Customer Service Department at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Please understand the full amount of $199.99 plus any applicable sales tax and/or shipping and handling will be charged initially, however, once the order starts processing, we will issue a credit for $150.00. Once the credit has been issued in our system, Mr. [redacted] should allow 3-5 business days for the credit to be reflected on his credit card. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com complaint [redacted] I called the customer's contact number and left a message at [redacted] with my name number reason for my call , advised I do not have her proof of payment, once received can do a search left my fax number as well so she can fax it.