Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Verizon responded to our concerns and has fully made us whole. Thank you for your advocacy on our behalf!
Sincerely,
[redacted]
statements of facts are False.No one asked or gave any explanations as to a Do Not Call being placed on my account, nor did I ever Request such. I stated that the times fingerhut calls me, I am unavailable during those hours, I also stated repeatedly that reps can call but they will get my voicemail. In regards to the online account access, #1 this was placed on my account after the Christmas, in fact, in January 2018 well after speaking with several representatives and supervisors after updating my phone number, AGAIN, NO ONE INFORMED ME OF THIS DURING ANY CALLS. The mere fact that this company refuses to take responsibility for their mishaps as well as continue to falsify statements is very bias, rude, and annoying. When calling in after other rude incidents, I finally spoke with Brian who like other representatives, seems to not understand or comprehend well. I explained my situation, he refused to give me his manager, he stated he needed to verify the information they have and my last four of my social. I verified such. He stated he could not assist me any further, he did not note my account as requested to state I would verify my last four just not my whole social as I do not want my credit ran. Brian called at 6:51 am PST the very next day after I informed him of times that are good for me.The representative are rude, bias, non informed of consumers credit rights. I am not accepting this company's response due to credit violations, lies, deceptive practices, tampering with my account without my knowledge, and no resolution offered for my terrible experiences. Fingerhut needs to remove the do not call placed on my account as I did not request such and have not been provided with legal documents supporting this request. I have a charge account, to charge, these reps do not disclose how they are noting customers accounts nor do customers know what is being noted, such as in this case, Brian and other representatives deceptively noted my account without informing myself. Until apologies are given properly, addressing every issue and repeated abuse, I want this complaint to remain as unresolved and on record. My online account access needs to be corrected and my account needs to be reimbursed for the fdcpa violations. UNRESOLVED/UNSATISFIED/FAILED TO VERIFY.
Verizon communications does not service the state of LA. Only Verizon Wireless does, so we are unable to assist. Should the customer have had service in a another state with Verizon communications and can provide their account number and the issue at hand we would be happy to assist, however until this information is provided we can only assume this is a wireless issue, since this state is in their territory. Thank You James N.
Please be advised a Verizon Billing Specialist was able to reach [redacted] today and agreed to credit the bill balance due to the poor experience with disconnecting the account. The credits will appear on the November **, 2017 final bill. We trust this provides your office with the...
information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
On June **, 2016, subsequent to receipt of the complaint, I spoke to [redacted] and apologized for his concern. I advised him that the Regional Sports Network Fee helps to cover the rising cost of delivering regional collegiate and professional sports programming to subscribers. The fee is assessed...
only on customers who have subscribed to programming packages that include Regional Sports Networks. [redacted] stated that he only watches MLB (Major League Baseball) and ESPN. I offered and [redacted] accepted a follow-up call from a billing representative to further explain what packages determine billing of the regional sports fee. Today, June **, 2016, a representative spoke to Mr. L[redacted]. She also advised him that if he has questions on any other taxes or surcharges, an explanation can be found on the Verizon web site under taxes & fees.
Dear Ms. [redacted], Please see my attached letter to your office regarding Ms. [redacted], POA for Mr. [redacted]'s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands,...
Please be advised, Verizon's position remains the same. To date, Verizon has not received the requested documents from the consumer. Verizon's prior response was as follows; Verizon has spoken with the consumers daughter as of 7/**/16. Verizon has advised that the account has been suspended temporarily due to the account being several months past due. In speaking with the consumer’s daughter she advised that she had power of attorney on the account. As of today, the consumer’s daughter does not have authorization to conduct business on the account. Verizon has requested that the consumers daughter fax over the requested information/documentation to show proof of power of attorney (facsimile information has been provided to the consumers daughter). Once this information has been received, Verizon can proceed in discussing the account information with the consumer’s daughter. To date, no information has been received from the consumer. Verizon will consider this matter closed until the requested information has been received or until we hear directly from the account holder.
Dear [redacted],Verizon has reached out to [redacted] numerous times in the last week reg[redacted]ing her concern with her DVR failure. We have also tried to contact her to obtain more information in relation to the poor quality service that she states she has received from our representatives. Unfortunately, every attempt we have made has been unsuccessful. We have left messages stemming from June **, 2016 up until July **, 2016 and have recently sent an email on July **, 2016 in hopes that [redacted] will respond. Please be advised we will continue to follow up with [redacted] in regards to the complaint and have already advised her on the ways she can reach us via email. She has my work number and email address detailed in the email message. We look forw[redacted] to hearing from the customer and will most definitely be able to resolve the customer's concern upon contact.
CONFIDENTIAL COMMUNICATION May 12, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have completed an in-depth review of Mr. [redacted]’s concerns regarding the defective shoes he received. We sincerely apologize for any inconvenience this may have caused. As stated previously, a return is required of the defective shoes in order for Mr. [redacted]’s account to be credited. Since we have received payments on his account, his current balance is $1,231.79. If Mr. [redacted] would like to place an order for another pair of shoes, his minimum payment will not increase. He may contact our Executive Care Team at ###-###-#### to place his order and as a courtesy, we will waive the shipping and handling fees on the new order of shoes. We cannot ship an order without billing Mr. [redacted]’s account. As we have provided all the information we have available to us, we respectfully consider this matter closed. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about trouble related to all Verizon services. Upon review, Verizon notes this issue was resolved prior to the receipt of this...
complaint. [redacted]’s services were operational as of 02/**/18. Verizon then referred this matter to our customer service department who issued an adjustment in the amount of $26.15 to cover the out of service duration between 02/**/18 through 02/**/18. The credit will appear no later than the March 2018 billing statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank You Revdex.com after being told many times I didn't qualify for an account with them it has been solved and I was approved for a new account now.
Subsequent to receipt of the complaint, a Verizon billing representative spoke to [redacted] and reviewed her bill. The standard order of confirmation bundled was to be $49.99 for 24 months . Further review could not determine why the bill increased to $59.99. There were no...
expired discounts reflected on the bill statement. Consequently, the attending representative added a recurring $10 credit until February 2017 which is the end of the current contract. The representative also reviewed the HBO promotion that expired. Because the customer called right away to remove it, the representative issued a credit for one month of HBO. A credit was also issued a $5 late fee charge. The representative advised where to find the discount and associated expiration dates on the bill. The customer was advised that the bundle discounts will expire February 2017. The customer was satisfied.
Executive Relations/Linda B/Revdex.com case [redacted]/ called [redacted] at ###-###-#### and I did apologize that the gift card was late in processing and arriving to his home, however it has now processed on 6/** and should arrived 15 days from 6/**. [redacted] was still not satisfied, he wanted the...
card within the week. I did let [redacted] know I had no way to ship the card to him within the week, however it was on the way. I did apologize to him again, and let him know that I would follow up with him and make sure he did receive the card. He said that Verizon did break the contract and that he was going to cancel the service and he should not have to pay any fee because Verizon broke the contract because they did not send the gift card. I again apologized to [redacted] and said the gift card was on the way, and if he did cancel the service there would be an early termination fee. [redacted] said he would fight the fee, and he released the call. The tracking number for the gift card it #[redacted].
I am rejecting this response because:Customer shouldn't have to take it to this level to get the company to do the right thing, and they didn't indicate at all that they intended to change their deceptive sales practice's. He even stated they change their discounts based on account history and order history.
A Verizon customer service representative spoke with [redacted] and apologized for the missed commitment. The representative discussed service options and issued a 2 year contract with a new rate of $44.99 plus $10 for the router. Records show the estimated monthly recurring...
charge per the sales order confirmation is $55.99. The representative also advised that a follow up would be placed on the account to adjust $26.66 activation fee and to waive 2 installment billings that total $80. The representative reviewed the ETF (early termination fee) and terms of service with the customer. We apologize for the inconvenience that [redacted] experienced as a result of this matter.
I am rejecting this response because:
I have enclosed my paperwork showing that it stated that payment was not due until Feb 2017. payment was made in oct 2016. I again ask that the late charges be waived and the interest be updated and the credit reporting report current and updated. thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not know until the November invoice that the credits were applied fully and correctly. The rep could not provide me with any documentation from their system. Until I have the documentation available, I would like to keep the complaint open. Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/08/05) */
CONFIDENTIAL COMMUNICATION
August 5, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Mr. [redacted] placed an order on our website on June 26, 2015 for a Frigidaire Side-By-Side Refrigerator for a total of $1,149.00. This item ships directly from our vendor. At the time the order was placed, our website would have displayed the following message based on the item Mr. [redacted] selected:
"This item is being shipped to you directly from our vendor. They expect to deliver this item by 07/16/2015, upon credit approval and receipt and clearance of payment, if applicable. It will ship by a trucking company and they will call you during normal business hours to schedule delivery. Is the phone # we have on file your day time number? (If not, collect day time number). Please be advised that delivery is curbside only. You will need to make your own arrangements to move the item into your home."
Due to the size and weight of the item Mr. [redacted] ordered, the shipment was delivered through a trucking company. The trucking company contacts the customer once the item reaches the area in which the delivery will occur. The delivery is then arranged between the trucking company and the customer during normal business hours.
Our records indicate Mr. [redacted] has already received credits of $150.00 due to the inconvenience he experienced with the order. The credits were issued on July 16, 2015 and will reflect on Mr. [redacted]'s next billing statement which prints on August 13, 2015. As a courtesy we have credited the additional $100.00 Mr. [redacted] requested which will also be reflected on the August 13, 2015 billing statement. No further discounts will be given on this order.
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/bw
I am rejecting this response because: Because I am now being asked to submit another down payment $30.00 for a returned item! I the item was unopened and and FingerHut just kept my down payment and deined me from using the returned credit period. I have a letter from Fingerhut stating they would return my $30.00 and to get a letter from my bank. So now why is Fingerhut saying the $30.00 was for returned shipping? I can fax a copy of the letter that Fingerhut sent me this year in April 05, 2016 with that information stated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Verizon responded to our concerns and has fully made us whole. Thank you for your advocacy on our behalf!
Sincerely,
[redacted]
I am rejecting this response because: The...
statements of facts are False.No one asked or gave any explanations as to a Do Not Call being placed on my account, nor did I ever Request such. I stated that the times fingerhut calls me, I am unavailable during those hours, I also stated repeatedly that reps can call but they will get my voicemail. In regards to the online account access, #1 this was placed on my account after the Christmas, in fact, in January 2018 well after speaking with several representatives and supervisors after updating my phone number, AGAIN, NO ONE INFORMED ME OF THIS DURING ANY CALLS. The mere fact that this company refuses to take responsibility for their mishaps as well as continue to falsify statements is very bias, rude, and annoying. When calling in after other rude incidents, I finally spoke with Brian who like other representatives, seems to not understand or comprehend well. I explained my situation, he refused to give me his manager, he stated he needed to verify the information they have and my last four of my social. I verified such. He stated he could not assist me any further, he did not note my account as requested to state I would verify my last four just not my whole social as I do not want my credit ran. Brian called at 6:51 am PST the very next day after I informed him of times that are good for me.The representative are rude, bias, non informed of consumers credit rights. I am not accepting this company's response due to credit violations, lies, deceptive practices, tampering with my account without my knowledge, and no resolution offered for my terrible experiences. Fingerhut needs to remove the do not call placed on my account as I did not request such and have not been provided with legal documents supporting this request. I have a charge account, to charge, these reps do not disclose how they are noting customers accounts nor do customers know what is being noted, such as in this case, Brian and other representatives deceptively noted my account without informing myself. Until apologies are given properly, addressing every issue and repeated abuse, I want this complaint to remain as unresolved and on record. My online account access needs to be corrected and my account needs to be reimbursed for the fdcpa violations. UNRESOLVED/UNSATISFIED/FAILED TO VERIFY.
Verizon communications does not service the state of LA. Only Verizon Wireless does, so we are unable to assist. Should the customer have had service in a another state with Verizon communications and can provide their account number and the issue at hand we would be happy to assist, however until this information is provided we can only assume this is a wireless issue, since this state is in their territory. Thank You James N.
Please be advised a Verizon Billing Specialist was able to reach [redacted] today and agreed to credit the bill balance due to the poor experience with disconnecting the account. The credits will appear on the November **, 2017 final bill. We trust this provides your office with the...
information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
On June **, 2016, subsequent to receipt of the complaint, I spoke to [redacted] and apologized for his concern. I advised him that the Regional Sports Network Fee helps to cover the rising cost of delivering regional collegiate and professional sports programming to subscribers. The fee is assessed...
only on customers who have subscribed to programming packages that include Regional Sports Networks. [redacted] stated that he only watches MLB (Major League Baseball) and ESPN. I offered and [redacted] accepted a follow-up call from a billing representative to further explain what packages determine billing of the regional sports fee. Today, June **, 2016, a representative spoke to Mr. L[redacted]. She also advised him that if he has questions on any other taxes or surcharges, an explanation can be found on the Verizon web site under taxes & fees.
Dear Ms. [redacted], Please see my attached letter to your office regarding Ms. [redacted], POA for Mr. [redacted]'s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands,...
Inc.
Please be advised, Verizon's position remains the same. To date, Verizon has not received the requested documents from the consumer. Verizon's prior response was as follows; Verizon has spoken with the consumers daughter as of 7/**/16. Verizon has advised that the account has been suspended temporarily due to the account being several months past due. In speaking with the consumer’s daughter she advised that she had power of attorney on the account. As of today, the consumer’s daughter does not have authorization to conduct business on the account. Verizon has requested that the consumers daughter fax over the requested information/documentation to show proof of power of attorney (facsimile information has been provided to the consumers daughter). Once this information has been received, Verizon can proceed in discussing the account information with the consumer’s daughter. To date, no information has been received from the consumer. Verizon will consider this matter closed until the requested information has been received or until we hear directly from the account holder.
Dear [redacted],Verizon has reached out to [redacted] numerous times in the last week reg[redacted]ing her concern with her DVR failure. We have also tried to contact her to obtain more information in relation to the poor quality service that she states she has received from our representatives. Unfortunately, every attempt we have made has been unsuccessful. We have left messages stemming from June **, 2016 up until July **, 2016 and have recently sent an email on July **, 2016 in hopes that [redacted] will respond. Please be advised we will continue to follow up with [redacted] in regards to the complaint and have already advised her on the ways she can reach us via email. She has my work number and email address detailed in the email message. We look forw[redacted] to hearing from the customer and will most definitely be able to resolve the customer's concern upon contact.
CONFIDENTIAL COMMUNICATION May 12, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have completed an in-depth review of Mr. [redacted]’s concerns regarding the defective shoes he received. We sincerely apologize for any inconvenience this may have caused. As stated previously, a return is required of the defective shoes in order for Mr. [redacted]’s account to be credited. Since we have received payments on his account, his current balance is $1,231.79. If Mr. [redacted] would like to place an order for another pair of shoes, his minimum payment will not increase. He may contact our Executive Care Team at ###-###-#### to place his order and as a courtesy, we will waive the shipping and handling fees on the new order of shoes. We cannot ship an order without billing Mr. [redacted]’s account. As we have provided all the information we have available to us, we respectfully consider this matter closed. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about trouble related to all Verizon services. Upon review, Verizon notes this issue was resolved prior to the receipt of this...
complaint. [redacted]’s services were operational as of 02/**/18. Verizon then referred this matter to our customer service department who issued an adjustment in the amount of $26.15 to cover the out of service duration between 02/**/18 through 02/**/18. The credit will appear no later than the March 2018 billing statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank You Revdex.com after being told many times I didn't qualify for an account with them it has been solved and I was approved for a new account now.
Subsequent to receipt of the complaint, a Verizon billing representative spoke to [redacted] and reviewed her bill. The standard order of confirmation bundled was to be $49.99 for 24 months . Further review could not determine why the bill increased to $59.99. There were no...
expired discounts reflected on the bill statement. Consequently, the attending representative added a recurring $10 credit until February 2017 which is the end of the current contract. The representative also reviewed the HBO promotion that expired. Because the customer called right away to remove it, the representative issued a credit for one month of HBO. A credit was also issued a $5 late fee charge. The representative advised where to find the discount and associated expiration dates on the bill. The customer was advised that the bundle discounts will expire February 2017. The customer was satisfied.
Executive Relations/Linda B/Revdex.com case [redacted]/ called [redacted] at ###-###-#### and I did apologize that the gift card was late in processing and arriving to his home, however it has now processed on 6/** and should arrived 15 days from 6/**. [redacted] was still not satisfied, he wanted the...
card within the week. I did let [redacted] know I had no way to ship the card to him within the week, however it was on the way. I did apologize to him again, and let him know that I would follow up with him and make sure he did receive the card. He said that Verizon did break the contract and that he was going to cancel the service and he should not have to pay any fee because Verizon broke the contract because they did not send the gift card. I again apologized to [redacted] and said the gift card was on the way, and if he did cancel the service there would be an early termination fee. [redacted] said he would fight the fee, and he released the call. The tracking number for the gift card it #[redacted].
I am rejecting this response because:Customer shouldn't have to take it to this level to get the company to do the right thing, and they didn't indicate at all that they intended to change their deceptive sales practice's. He even stated they change their discounts based on account history and order history.
A Verizon customer service representative spoke with [redacted] and apologized for the missed commitment. The representative discussed service options and issued a 2 year contract with a new rate of $44.99 plus $10 for the router. Records show the estimated monthly recurring...
charge per the sales order confirmation is $55.99. The representative also advised that a follow up would be placed on the account to adjust $26.66 activation fee and to waive 2 installment billings that total $80. The representative reviewed the ETF (early termination fee) and terms of service with the customer. We apologize for the inconvenience that [redacted] experienced as a result of this matter.
I am rejecting this response because:
I want to contess this decision.... Please, resubmit. Unsatisfied Customer, [redacted]
I am rejecting this response because:
I have enclosed my paperwork showing that it stated that payment was not due until Feb 2017. payment was made in oct 2016. I again ask that the late charges be waived and the interest be updated and the credit reporting report current and updated. thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not know until the November invoice that the credits were applied fully and correctly. The rep could not provide me with any documentation from their system. Until I have the documentation available, I would like to keep the complaint open. Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/08/05) */
CONFIDENTIAL COMMUNICATION
August 5, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Mr. [redacted] placed an order on our website on June 26, 2015 for a Frigidaire Side-By-Side Refrigerator for a total of $1,149.00. This item ships directly from our vendor. At the time the order was placed, our website would have displayed the following message based on the item Mr. [redacted] selected:
"This item is being shipped to you directly from our vendor. They expect to deliver this item by 07/16/2015, upon credit approval and receipt and clearance of payment, if applicable. It will ship by a trucking company and they will call you during normal business hours to schedule delivery. Is the phone # we have on file your day time number? (If not, collect day time number). Please be advised that delivery is curbside only. You will need to make your own arrangements to move the item into your home."
Due to the size and weight of the item Mr. [redacted] ordered, the shipment was delivered through a trucking company. The trucking company contacts the customer once the item reaches the area in which the delivery will occur. The delivery is then arranged between the trucking company and the customer during normal business hours.
Our records indicate Mr. [redacted] has already received credits of $150.00 due to the inconvenience he experienced with the order. The credits were issued on July 16, 2015 and will reflect on Mr. [redacted]'s next billing statement which prints on August 13, 2015. As a courtesy we have credited the additional $100.00 Mr. [redacted] requested which will also be reflected on the August 13, 2015 billing statement. No further discounts will be given on this order.
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/bw
I am rejecting this response because: Because I am now being asked to submit another down payment $30.00 for a returned item! I the item was unopened and and FingerHut just kept my down payment and deined me from using the returned credit period. I have a letter from Fingerhut stating they would return my $30.00 and to get a letter from my bank. So now why is Fingerhut saying the $30.00 was for returned shipping? I can fax a copy of the letter that Fingerhut sent me this year in April 05, 2016 with that information stated.