Revdex.com:
I have not reviewed the response made by the business in reference to complaint ID [redacted]. I have been contacted by telephone and have discussed the details with Bruce F[redacted] of Verizon about their assigned case no: [redacted] on July, **, 2015. ...
The resolution is satisfactory to me and the matter has been resolved. Refund for the discussed amount was received late AM July **, 2015 by [redacted] shipment.
Sincerely,
[redacted]
Several attempts were made to reach the customer without success and a call me letter was mailed. A review of the account reflects in February the customer called Verizon and questioned keeping FiOS Data because of security system and Vacation Suspension for FiOS Video and Voice. The customer...
was advised that once the service was restored again, they would need to look into re-bundling account. The customer re-bundled his service on November **, 2014 and this Data falls under that contract so the Early Termination Fee billed is valid. If [redacted] was signed up for a new 2 year agreement in February, the ETF billed would be higher due to only having Data contract for 2 months. He would have owed $210.00 ETF for broken agreement.
statements of facts are False.No one asked or gave any explanations as to a Do Not Call being placed on my account, nor did I ever Request such. I stated that the times fingerhut calls me, I am unavailable during those hours, I also stated repeatedly that reps can call but they will get my voicemail. In regards to the online account access, #1 this was placed on my account after the Christmas, in fact, in January 2018 well after speaking with several representatives and supervisors after updating my phone number, AGAIN, NO ONE INFORMED ME OF THIS DURING ANY CALLS. The mere fact that this company refuses to take responsibility for their mishaps as well as continue to falsify statements is very bias, rude, and annoying. When calling in after other rude incidents, I finally spoke with Brian who like other representatives, seems to not understand or comprehend well. I explained my situation, he refused to give me his manager, he stated he needed to verify the information they have and my last four of my social. I verified such. He stated he could not assist me any further, he did not note my account as requested to state I would verify my last four just not my whole social as I do not want my credit ran. Brian called at 6:51 am PST the very next day after I informed him of times that are good for me.The representative are rude, bias, non informed of consumers credit rights. I am not accepting this company's response due to credit violations, lies, deceptive practices, tampering with my account without my knowledge, and no resolution offered for my terrible experiences. Fingerhut needs to remove the do not call placed on my account as I did not request such and have not been provided with legal documents supporting this request. I have a charge account, to charge, these reps do not disclose how they are noting customers accounts nor do customers know what is being noted, such as in this case, Brian and other representatives deceptively noted my account without informing myself. Until apologies are given properly, addressing every issue and repeated abuse, I want this complaint to remain as unresolved and on record. My online account access needs to be corrected and my account needs to be reimbursed for the fdcpa violations. UNRESOLVED/UNSATISFIED/FAILED TO VERIFY.
I am rejecting this response because:
Finger hits response is inaccurate and misleading. First of all Fingerhuts request for a snapshot would only result my current account info. They know that. That's why they are requesting it. There is no way to turn back time to get a snapshot of the amount of money available to me before my orders. Also the way the account is set up is similar to a regular purchase or withdraw from a bank. When I made the first order the amount I spent was AUTOMATICALLY DEDUCTED from my account. It didn't take 2 business days for the amount I spent to be deducted from my account and consequently the same amount was available to me for my viewing pleasure on my online account. I believe the burden of proof should be Fingerhuts responsibility. Based on their experience with me I've been a responsible customer. Unfortunately for me Fingerhut has not been a irresponsible vendor to deal with. Let's face it, if they hadn't screwed so many customers over they would have never had to create a department just to deal with this issue. I found their statement that they couldn't withdraw the negative credit info due to their commitment to report only accurate info(by law) comical due to the fact the info was anything but accurate. It's David Vs Goliath They screwed me and my family and will continue to behave in an irresponsible manner to others. Nothing will change. I'll close by adding I paid my payment to Fingerhut this month as a responsible person should do. All Fingerhut did in regards to my account was lie and disregard a ligitimate concern and good customer and his family.
Verizon records show [redacted] account was disconnected on 04/**/16 as requested. Verizon has spoken with [redacted] and confirmed this information and will follow-up regarding any refund of a credit balance.We trust this information will help to resolve [redacted] concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just to be clear, I never provided Fingerhut with a Richmond, VA address because I don't live in Richmond, VA., also when the order was placed and the post office box was provided as a means of delivery, why didn't Fingerhut say at the time the order was placed, a post office box was not acceptable?? If this was the case, I would have provided a street address.... Thank You for the taking the time to resolve this matter. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not know until the November invoice that the credits were applied fully and correctly. The rep could not provide me with any documentation from their system. Until I have the documentation available, I would like to keep the complaint open. Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about trouble related to all Verizon services. Upon review, Verizon notes this issue was resolved prior to the receipt of this...
complaint. [redacted]’s services were operational as of 02/**/18. Verizon then referred this matter to our customer service department who issued an adjustment in the amount of $26.15 to cover the out of service duration between 02/**/18 through 02/**/18. The credit will appear no later than the March 2018 billing statement.
Please be advised upon receipt of the complaint filed, Verizon contacted the consumer who advised the service issues had been resolved and that she did not wish to port services to another provider at this time. Records reflect adjustments have been applied to the account for the outage as well as for the inconvenience endured during the work stoppage. Verizon has agreed to follow up directly with the consumer in August 2016 to ensure that the account is billing accurately. We apologize for any inconvenience caused surrounding this matter.
Please be advised, Verizon's position remains the same. To date, Verizon has not received the requested documents from the consumer. Verizon's prior response was as follows; Verizon has spoken with the consumers daughter as of 7/**/16. Verizon has advised that the account has been suspended temporarily due to the account being several months past due. In speaking with the consumer’s daughter she advised that she had power of attorney on the account. As of today, the consumer’s daughter does not have authorization to conduct business on the account. Verizon has requested that the consumers daughter fax over the requested information/documentation to show proof of power of attorney (facsimile information has been provided to the consumers daughter). Once this information has been received, Verizon can proceed in discussing the account information with the consumer’s daughter. To date, no information has been received from the consumer. Verizon will consider this matter closed until the requested information has been received or until we hear directly from the account holder.
Executive Relations/Linda B/Revdex.com case [redacted]/ called [redacted] at ###-###-#### and I did apologize that the gift card was late in processing and arriving to his home, however it has now processed on 6/** and should arrived 15 days from 6/**. [redacted] was still not satisfied, he wanted the...
card within the week. I did let [redacted] know I had no way to ship the card to him within the week, however it was on the way. I did apologize to him again, and let him know that I would follow up with him and make sure he did receive the card. He said that Verizon did break the contract and that he was going to cancel the service and he should not have to pay any fee because Verizon broke the contract because they did not send the gift card. I again apologized to [redacted] and said the gift card was on the way, and if he did cancel the service there would be an early termination fee. [redacted] said he would fight the fee, and he released the call. The tracking number for the gift card it #[redacted].
Subsequent to receipt of the complaint, a Verizon billing representative spoke to [redacted] and reviewed her bill. The standard order of confirmation bundled was to be $49.99 for 24 months . Further review could not determine why the bill increased to $59.99. There were no...
expired discounts reflected on the bill statement. Consequently, the attending representative added a recurring $10 credit until February 2017 which is the end of the current contract. The representative also reviewed the HBO promotion that expired. Because the customer called right away to remove it, the representative issued a credit for one month of HBO. A credit was also issued a $5 late fee charge. The representative advised where to find the discount and associated expiration dates on the bill. The customer was advised that the bundle discounts will expire February 2017. The customer was satisfied.
Please be advised a Verizon Billing Specialist was able to reach [redacted] today and agreed to credit the bill balance due to the poor experience with disconnecting the account. The credits will appear on the November **, 2017 final bill. We trust this provides your office with the...
information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
CONFIDENTIAL COMMUNICATION April 20, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf Mr. [redacted] regarding a WebBank/Fingerhut credit account. Mr. [redacted] states that he has never done business with Fingerhut and Fingerhut is calling him in error. Mr. [redacted]’s desired is to have his personal information removed from our system. Our records indicate that Fingerhut may have called phone number ###-###-#### in an attempt to reach one of our customers. Phone number ###-###-#### was removed from our customer’s account on April 12, 2016 upon receipt of this inquiry. On April 15, 2016, Mr. [redacted]’s name, email and current address have also been added to Fingerhut’s “Do Not Solicit” list. We apologize for any inconvenience this may have caused Mr. [redacted]. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank You Revdex.com after being told many times I didn't qualify for an account with them it has been solved and I was approved for a new account now.
A Verizon customer service representative spoke with [redacted] and apologized for the missed commitment. The representative discussed service options and issued a 2 year contract with a new rate of $44.99 plus $10 for the router. Records show the estimated monthly recurring...
charge per the sales order confirmation is $55.99. The representative also advised that a follow up would be placed on the account to adjust $26.66 activation fee and to waive 2 installment billings that total $80. The representative reviewed the ETF (early termination fee) and terms of service with the customer. We apologize for the inconvenience that [redacted] experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Verizon responded to our concerns and has fully made us whole. Thank you for your advocacy on our behalf!
Sincerely,
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
They accused me of not wanting to pay on my Fingerhut for different months and I reported and had the account noted last year I did not have the payments and closed the account because I can't afford it and they keep changing up the policy to only stop contacting me so this is no help when I did not even decline the payment arrangement because it is not affordable on this closed Fingerhut account to pay 65 dollars a month. I am under the Disability act this Company took advantage of my Customer paying rights because I called them several times about I don't have two incomes to pay on this account since 2015.
CONFIDENTIAL COMMUNICATION March 29, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she states that after being just one day late on a payment she was harassed by telephone 12 times in one day. The next day she was contacted again by telephone 6 more times. Ms. [redacted] states that she is officially being harassed for a 2 day late payment. Ms. [redacted]’s desired resolution is to have Fingerhut stop calling her as she has requested. Our records indicate we attempted to call Ms. [redacted] twice on March 14, 2017, once on March 15, 2017, twice on March 16, 2017, once on March 17, 2017, and once on March 18, 2017. We were not able to make contact with Ms. [redacted], but did leave a message with a third party, asking for Ms. [redacted] to call us back, on March 15, 2017. We do not show that we contacted her more than two times in one day. Records indicate that on March 20, 2017 we revoked consent to call the telephone number associated to Ms. [redacted]’s account. If Ms. [redacted] wishes to cease further communication on the account, a written cease and desist request may be faxed to ###-###-#### or mailed to [redacted], St. Cloud, MN, 56303 or she may contact us toll free at ###-###-####. Please note, if a cease and desist status is placed on Ms. [redacted]’s account, no further call attempts will be made or written communication sent, unless notified in writing rescinding the cease and desist. A monthly statement will continue to be mailed. Ms. [redacted]’s account would also be closed to future purchases and additional purchases on the account will not be allowed. However, Fingerhut orders may be placed online using Visa, MasterCard, or Discover to pay for the order. Any outstanding balance will continue to accrue interest and you may be assessed late fees and Ms. [redacted]’s account is still subject to the original terms and conditions of the Agreement. If Ms. [redacted] would like information or the assistance of one of our financial hardship payment plans, she would need to revoke the cease and desist request in writing. If Ms. [redacted] would like to discuss payment plan options she may contact our Billing Department at ###-###-####. Their hours are 7:00 am to 9:00 pm, Monday through Friday, Central Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg
Revdex.com:
I have not reviewed the response made by the business in reference to complaint ID [redacted]. I have been contacted by telephone and have discussed the details with Bruce F[redacted] of Verizon about their assigned case no: [redacted] on July, **, 2015. ...
The resolution is satisfactory to me and the matter has been resolved. Refund for the discussed amount was received late AM July **, 2015 by [redacted] shipment.
Sincerely,
[redacted]
Several attempts were made to reach the customer without success and a call me letter was mailed. A review of the account reflects in February the customer called Verizon and questioned keeping FiOS Data because of security system and Vacation Suspension for FiOS Video and Voice. The customer...
was advised that once the service was restored again, they would need to look into re-bundling account. The customer re-bundled his service on November **, 2014 and this Data falls under that contract so the Early Termination Fee billed is valid. If [redacted] was signed up for a new 2 year agreement in February, the ETF billed would be higher due to only having Data contract for 2 months. He would have owed $210.00 ETF for broken agreement.
I am rejecting this response because: The...
statements of facts are False.No one asked or gave any explanations as to a Do Not Call being placed on my account, nor did I ever Request such. I stated that the times fingerhut calls me, I am unavailable during those hours, I also stated repeatedly that reps can call but they will get my voicemail. In regards to the online account access, #1 this was placed on my account after the Christmas, in fact, in January 2018 well after speaking with several representatives and supervisors after updating my phone number, AGAIN, NO ONE INFORMED ME OF THIS DURING ANY CALLS. The mere fact that this company refuses to take responsibility for their mishaps as well as continue to falsify statements is very bias, rude, and annoying. When calling in after other rude incidents, I finally spoke with Brian who like other representatives, seems to not understand or comprehend well. I explained my situation, he refused to give me his manager, he stated he needed to verify the information they have and my last four of my social. I verified such. He stated he could not assist me any further, he did not note my account as requested to state I would verify my last four just not my whole social as I do not want my credit ran. Brian called at 6:51 am PST the very next day after I informed him of times that are good for me.The representative are rude, bias, non informed of consumers credit rights. I am not accepting this company's response due to credit violations, lies, deceptive practices, tampering with my account without my knowledge, and no resolution offered for my terrible experiences. Fingerhut needs to remove the do not call placed on my account as I did not request such and have not been provided with legal documents supporting this request. I have a charge account, to charge, these reps do not disclose how they are noting customers accounts nor do customers know what is being noted, such as in this case, Brian and other representatives deceptively noted my account without informing myself. Until apologies are given properly, addressing every issue and repeated abuse, I want this complaint to remain as unresolved and on record. My online account access needs to be corrected and my account needs to be reimbursed for the fdcpa violations. UNRESOLVED/UNSATISFIED/FAILED TO VERIFY.
I am rejecting this response because:
Finger hits response is inaccurate and misleading. First of all Fingerhuts request for a snapshot would only result my current account info. They know that. That's why they are requesting it. There is no way to turn back time to get a snapshot of the amount of money available to me before my orders. Also the way the account is set up is similar to a regular purchase or withdraw from a bank. When I made the first order the amount I spent was AUTOMATICALLY DEDUCTED from my account. It didn't take 2 business days for the amount I spent to be deducted from my account and consequently the same amount was available to me for my viewing pleasure on my online account. I believe the burden of proof should be Fingerhuts responsibility. Based on their experience with me I've been a responsible customer. Unfortunately for me Fingerhut has not been a irresponsible vendor to deal with. Let's face it, if they hadn't screwed so many customers over they would have never had to create a department just to deal with this issue. I found their statement that they couldn't withdraw the negative credit info due to their commitment to report only accurate info(by law) comical due to the fact the info was anything but accurate. It's David Vs Goliath They screwed me and my family and will continue to behave in an irresponsible manner to others. Nothing will change. I'll close by adding I paid my payment to Fingerhut this month as a responsible person should do. All Fingerhut did in regards to my account was lie and disregard a ligitimate concern and good customer and his family.
Verizon records show [redacted] account was disconnected on 04/**/16 as requested. Verizon has spoken with [redacted] and confirmed this information and will follow-up regarding any refund of a credit balance.We trust this information will help to resolve [redacted] concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just to be clear, I never provided Fingerhut with a Richmond, VA address because I don't live in Richmond, VA., also when the order was placed and the post office box was provided as a means of delivery, why didn't Fingerhut say at the time the order was placed, a post office box was not acceptable?? If this was the case, I would have provided a street address.... Thank You for the taking the time to resolve this matter. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not know until the November invoice that the credits were applied fully and correctly. The rep could not provide me with any documentation from their system. Until I have the documentation available, I would like to keep the complaint open. Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about trouble related to all Verizon services. Upon review, Verizon notes this issue was resolved prior to the receipt of this...
complaint. [redacted]’s services were operational as of 02/**/18. Verizon then referred this matter to our customer service department who issued an adjustment in the amount of $26.15 to cover the out of service duration between 02/**/18 through 02/**/18. The credit will appear no later than the March 2018 billing statement.
Please be advised upon receipt of the complaint filed, Verizon contacted the consumer who advised the service issues had been resolved and that she did not wish to port services to another provider at this time. Records reflect adjustments have been applied to the account for the outage as well as for the inconvenience endured during the work stoppage. Verizon has agreed to follow up directly with the consumer in August 2016 to ensure that the account is billing accurately. We apologize for any inconvenience caused surrounding this matter.
Please be advised, Verizon's position remains the same. To date, Verizon has not received the requested documents from the consumer. Verizon's prior response was as follows; Verizon has spoken with the consumers daughter as of 7/**/16. Verizon has advised that the account has been suspended temporarily due to the account being several months past due. In speaking with the consumer’s daughter she advised that she had power of attorney on the account. As of today, the consumer’s daughter does not have authorization to conduct business on the account. Verizon has requested that the consumers daughter fax over the requested information/documentation to show proof of power of attorney (facsimile information has been provided to the consumers daughter). Once this information has been received, Verizon can proceed in discussing the account information with the consumer’s daughter. To date, no information has been received from the consumer. Verizon will consider this matter closed until the requested information has been received or until we hear directly from the account holder.
Executive Relations/Linda B/Revdex.com case [redacted]/ called [redacted] at ###-###-#### and I did apologize that the gift card was late in processing and arriving to his home, however it has now processed on 6/** and should arrived 15 days from 6/**. [redacted] was still not satisfied, he wanted the...
card within the week. I did let [redacted] know I had no way to ship the card to him within the week, however it was on the way. I did apologize to him again, and let him know that I would follow up with him and make sure he did receive the card. He said that Verizon did break the contract and that he was going to cancel the service and he should not have to pay any fee because Verizon broke the contract because they did not send the gift card. I again apologized to [redacted] and said the gift card was on the way, and if he did cancel the service there would be an early termination fee. [redacted] said he would fight the fee, and he released the call. The tracking number for the gift card it #[redacted].
I am rejecting this response because:
I want to contess this decision.... Please, resubmit. Unsatisfied Customer, [redacted]
Subsequent to receipt of the complaint, a Verizon billing representative spoke to [redacted] and reviewed her bill. The standard order of confirmation bundled was to be $49.99 for 24 months . Further review could not determine why the bill increased to $59.99. There were no...
expired discounts reflected on the bill statement. Consequently, the attending representative added a recurring $10 credit until February 2017 which is the end of the current contract. The representative also reviewed the HBO promotion that expired. Because the customer called right away to remove it, the representative issued a credit for one month of HBO. A credit was also issued a $5 late fee charge. The representative advised where to find the discount and associated expiration dates on the bill. The customer was advised that the bundle discounts will expire February 2017. The customer was satisfied.
Please be advised a Verizon Billing Specialist was able to reach [redacted] today and agreed to credit the bill balance due to the poor experience with disconnecting the account. The credits will appear on the November **, 2017 final bill. We trust this provides your office with the...
information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
CONFIDENTIAL COMMUNICATION April 20, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf Mr. [redacted] regarding a WebBank/Fingerhut credit account. Mr. [redacted] states that he has never done business with Fingerhut and Fingerhut is calling him in error. Mr. [redacted]’s desired is to have his personal information removed from our system. Our records indicate that Fingerhut may have called phone number ###-###-#### in an attempt to reach one of our customers. Phone number ###-###-#### was removed from our customer’s account on April 12, 2016 upon receipt of this inquiry. On April 15, 2016, Mr. [redacted]’s name, email and current address have also been added to Fingerhut’s “Do Not Solicit” list. We apologize for any inconvenience this may have caused Mr. [redacted]. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank You Revdex.com after being told many times I didn't qualify for an account with them it has been solved and I was approved for a new account now.
A Verizon customer service representative spoke with [redacted] and apologized for the missed commitment. The representative discussed service options and issued a 2 year contract with a new rate of $44.99 plus $10 for the router. Records show the estimated monthly recurring...
charge per the sales order confirmation is $55.99. The representative also advised that a follow up would be placed on the account to adjust $26.66 activation fee and to waive 2 installment billings that total $80. The representative reviewed the ETF (early termination fee) and terms of service with the customer. We apologize for the inconvenience that [redacted] experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Verizon responded to our concerns and has fully made us whole. Thank you for your advocacy on our behalf!
Sincerely,
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
They accused me of not wanting to pay on my Fingerhut for different months and I reported and had the account noted last year I did not have the payments and closed the account because I can't afford it and they keep changing up the policy to only stop contacting me so this is no help when I did not even decline the payment arrangement because it is not affordable on this closed Fingerhut account to pay 65 dollars a month. I am under the Disability act this Company took advantage of my Customer paying rights because I called them several times about I don't have two incomes to pay on this account since 2015.
CONFIDENTIAL COMMUNICATION March 29, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she states that after being just one day late on a payment she was harassed by telephone 12 times in one day. The next day she was contacted again by telephone 6 more times. Ms. [redacted] states that she is officially being harassed for a 2 day late payment. Ms. [redacted]’s desired resolution is to have Fingerhut stop calling her as she has requested. Our records indicate we attempted to call Ms. [redacted] twice on March 14, 2017, once on March 15, 2017, twice on March 16, 2017, once on March 17, 2017, and once on March 18, 2017. We were not able to make contact with Ms. [redacted], but did leave a message with a third party, asking for Ms. [redacted] to call us back, on March 15, 2017. We do not show that we contacted her more than two times in one day. Records indicate that on March 20, 2017 we revoked consent to call the telephone number associated to Ms. [redacted]’s account. If Ms. [redacted] wishes to cease further communication on the account, a written cease and desist request may be faxed to ###-###-#### or mailed to [redacted], St. Cloud, MN, 56303 or she may contact us toll free at ###-###-####. Please note, if a cease and desist status is placed on Ms. [redacted]’s account, no further call attempts will be made or written communication sent, unless notified in writing rescinding the cease and desist. A monthly statement will continue to be mailed. Ms. [redacted]’s account would also be closed to future purchases and additional purchases on the account will not be allowed. However, Fingerhut orders may be placed online using Visa, MasterCard, or Discover to pay for the order. Any outstanding balance will continue to accrue interest and you may be assessed late fees and Ms. [redacted]’s account is still subject to the original terms and conditions of the Agreement. If Ms. [redacted] would like information or the assistance of one of our financial hardship payment plans, she would need to revoke the cease and desist request in writing. If Ms. [redacted] would like to discuss payment plan options she may contact our Billing Department at ###-###-####. Their hours are 7:00 am to 9:00 pm, Monday through Friday, Central Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg