The case was sent to the Verizon internet support team for review.Records indicate that the customer is on a aggregator which indicates that this is currently best effort service. He is currently set for speeds from 1.1-3MBPS. The circuit is currently show in sync/has connectivity with no errors.A...
specialist made several attempts to reach the customer by telephone to discuss this issue, but they were not successful and messages were left. Also, an email was sent to the customer asking if there was a more convenient number for the team to reach him, but there was no response.Should the customer wish to discuss this issue further, he may respond to the messages left and/or email sent.
Please be advised prior to the complaint being received in this office a credit was issued to clear the balance for this account that was billed in error. We pulled the account back from the outside collection agency and requested the account be deleted from [redacted] credit report. ...
A letter was emailed to him to confirm the request to delete the account from the credit report was made today. I agreed to follow up with [redacted] in two weeks to confirm the credit was restored. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
We were no able to substantiate the customer’s request to terminate the services back in August. The customer though informed he had moved back in August and had requested services provided by Time Warner in the new apartment. We asked the customer to provide us with a copy of the first bill...
received from Time Warner in his name for the new apartment which we can use to substantiate his vacating the old location.
According to record, the consumer spoke with a Verizon representative on April *, 2016 who explained the final billed charges. Upon investigation, per the consumer, he contact Verizon on February **, 2016 to disconnect service and Verizon continued to bill through February **, 2016. The...
representative issued the appropriate credits to correct the billing. To date, the final billed charges are $180.78, which are valid charges.
there way of basically getting out of making a situation resolved they are basically saying that they refuse to do anything for me and I must continue to pay full amount on something that is non usuable in addition they claim that it has a 365 day warranty well would nov 2016 to nov 2017 be about a year so that means there still was a warranty at the time in addition to this as for the repair kit it is not permitted since it has no leak it has a bad stem that is a non repairable item per the manufacturer . I fufilled all the steps and attempted multiple times to make it right all. Im asking is for them to do the same which it seems they will not do Anything which can be done would be appreciated Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I spoke to an Executive Rep. who was polite and very understanding. She treated me with the utmost respect and reassured me that the issue I was having would be resolved. I am very happy with Verizon for stepping up and taking care of a small issue with a long time customer. This small act shows that they do care about their customers and I appreciate that a lot and will continue to do business with them. Thank you to both parties for helping resolve this issue.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I am rejecting this response because: The "thorough investigation" referred to consists of verifying billing and shipping address, this is the extent of it and does not prove these orders are not fraud. Obviously addresses match up or the orders would not have been processed, shipped out. The last order placed by myself was in June of 2014, their prices are extremely high and service is poor to say the least, these among other reasons are why I no longer do business with this company. Please note, they are party responsible for this as they failed to close account prior. They were told prior to close account before these orders were placed, failed to do so. Numerous additional requests were made, account closed after a second order was placed, also fraud. They will not admit to it but, they are responsible in part by failing to close account previously. Had they closed account, this would not have happened. I've sent in several affidavits which are not even legal affidavits. I do not have one to show, however, the form is not a legal as it does not require a notary nor is it in the correct format. Ive sent in about three or four of these forms and will not continue to send in duplicates nor will I submit a police report for items not received months ago. Also note, the company should also have a signed letter from myself stating I did not place or receive these orders, this was copied to attorneys in Haight vs Bluestem settlement. Under this settlement, plaintiffs claim Bluestem/Fingerhut made automated collection calls to customers, which I have received. In closing, please advise the company that any and all charges on the account will remain unpaid and continued collection attempts such as paper bills and calls will be reported to my attorney for harassment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The 24 month contract was base on the service we supposed to get. Verizon has failed to provide the service. There is other complaints other then that two. There is three phone numbers, and internet was providing by Verizon. There has been service calls which they didn't show up or showed up a week later then scheduled. I am not willing to pay the early termination fee claimed by Verizon since the service wasn't provided which we sign contract for. Their lack of providing service caused damage to my business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]’s services were restored. However, consultant spoke to [redacted] August **, 2017 who stated she was not happy with the financial services representative and how Verizon’s policy was explained. The attending consultant offered a callback for clarification purposes;...
however, the customer declined and stated she will move forward. The attending representative issued a $35 credit to cover the return fee and late fees for her experience.
[redacted] Thank you for referring the complaint of [redacted] to our office for review. Weappreciate this matter being brought to our attention. Our investigation concludes; [redacted] monthlybill averages $250-263 per month for the Triple Play which consists of...
phone,internet and TV services. Records indicate only partial payments have beenremitted thereby leaving a past due remaining balance due along with currentcharges for the following month. Verizon representative spoke with [redacted] whomadvised she is making cash payments at a payment location. She further believesthere a payments that have not been applied to her account. Verizon requestedshe fax proof of the payments missing then we would proceed with a paymentinvestigation on all missing payments. Verizon provide [redacted] with direct contactnumber to reach the Executive Office and direct fax number to provide proof on2 occasions. However we have not received a call back or fax. Verizon will behappy to assist once the requested information is provided. Verizon apologies for the inconvenience this hascaused and trust that this information will assist you in closing thiscomplaint. Sincerely, John T.Verizon SW Executive Relations###-###-#### EXT [redacted]
I acknowledged [redacted] complaint October **, 2015. She advised that she believed the matter was resolved with regard to the security suite removal. I verified that this service was, in fact, removed and adjustments had been issued during the past several months. However,...
at the closing of our discussion, the customer mentioned a bundling of her services was
requested. I agreed to check her account and found a notation that third-party verification is required for the
long-distance aspect of her service. To
that end, I forwarded this concern to our billing office for further action. A billing representative, was
unsuccessful in multiple attempts to reach her; however, she provided the customer with her callback information via voicemails. I also sent the customer a "please call" letter that provides the representative's name and direct number to complete the process for bundling of her services.
Comenity Bank Owns and Operates our Blair credit card accounts. They will be responding directly to the customer on our behalf. Attached is their Response.
Executive Relations[redacted] Called [redacted] at ###-###-#### and apologized for the problems he has had with the bundle price he has been having. I did advised that it was a system issue and that Verizon would honor the price, however, I would have to follow up on his account...
each month and credit the account to make sure the price is correct.
Verizon records show that [redacted] has a Verizon final bill with a $45.82 credit balance. [redacted] was contacted via email and verified the address to which the refund should be mailed. A refund check has been processed and will be mailed on 5/**/17. [redacted] should receive the check in...
CONFIDENTIAL COMMUNICATION April 28, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] purchased an Anna Coffee Table on February 27, 2016. On March 11, 2016 Ms. [redacted] contacted Fingerhut stating the instruction manual and table legs were missing. A request was sent to the vendor to mail out the missing parts and instruction manual to Ms. [redacted]. Ms. [redacted] contacted Fingerhut on March 29, 2016 indicating she still had not received the missing parts or instruction manual. Ms. [redacted] was informed to allow more time for the parts to arrive. Ms. [redacted] contacted Fingerhut several more times between March 29, 2016 and April 22, 2016 indicating she still had not received the instruction manual or missing parts. On April 22, 2016 a prepaid label was sent to Ms. [redacted] to return the table for a full refund. A representative from the Executive Care Team contacted Ms. [redacted] on April 28, 2016 confirming she had returned the table and explained a full refund will be issued once received. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ca
I am rejecting this response because: They state that they attempted to contact me through the following phone number: ###-###-####. This is an old phone number and I don't know how or why it was associated with my account. They did not call me on either of the other two phone numbers. One of them was my cell phone and I would have answered. I checked my phone record and it does not show that Gettington tried to contact me at my cell phone number. I am not satisfied with their resolution in the matter and I feel there terms were unjust. As I stated in my original complaint, and according to their own admission, I made a payment in February (February 8, 2016) this was well before the due date on February 22, 2016. They further state that the amount of $616.36 was reversed by my bank. This was a joint account that my husband had added my name on. It was his reversing of the monies not mine. In addition I was out of town when I returned I had a letter from Gettington stating the money from my husbands bank account had been reversed. I immediately made a payment of $100.00. To give me only thirty days in which to respond is poor business protocol. Most companies when they hear about a situation such as mine they would work with me. Obviously Gettington does not value their loyal customers. I purchased many items through Gettington and I always paid them when due and most of the time I paid the bill in full well before the due date. As I stated in my original complaint I will pay the remainder of the balance off. In light of how this was handled, I will never do business again with Gettington. They have offered me the option to have my account closed. I will do that later today.
We have left a voice mail for the customer. This was ultimately the decision of our central office that unfortunately we gave it our best effort to increase the speeds however there is nothing further we can do until fiber is planned for this area which at that time will increase...
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s letter, he states two promotions were offered, and not provided on his order. Mr. [redacted] is requesting for these promotion codes to be applied to his order. After reviewing Mr. [redacted]’s account, we show the promotions codes he provided to our customer service representatives were not valid at the time and came from a third party program. Unfortunately, we are not responsible for advertisements listed on affiliate websites which have expired or are not valid offers made by Fingerhut. We recommend that Mr. [redacted] please contact the website that advertised the offer for further assistance. If Mr. [redacted] would like to receive promotion codes from us, he can sign up for promotional emails via our website, Fingerhut.com. We apologize for any inconvenience this may have caused. If Mr. [redacted] has any further questions or concerns regarding his account, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
The case was sent to the Verizon internet support team for review.Records indicate that the customer is on a aggregator which indicates that this is currently best effort service. He is currently set for speeds from 1.1-3MBPS. The circuit is currently show in sync/has connectivity with no errors.A...
specialist made several attempts to reach the customer by telephone to discuss this issue, but they were not successful and messages were left. Also, an email was sent to the customer asking if there was a more convenient number for the team to reach him, but there was no response.Should the customer wish to discuss this issue further, he may respond to the messages left and/or email sent.
Please be advised prior to the complaint being received in this office a credit was issued to clear the balance for this account that was billed in error. We pulled the account back from the outside collection agency and requested the account be deleted from [redacted] credit report. ...
A letter was emailed to him to confirm the request to delete the account from the credit report was made today. I agreed to follow up with [redacted] in two weeks to confirm the credit was restored. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
We were no able to substantiate the customer’s request to terminate the services back in August. The customer though informed he had moved back in August and had requested services provided by Time Warner in the new apartment. We asked the customer to provide us with a copy of the first bill...
received from Time Warner in his name for the new apartment which we can use to substantiate his vacating the old location.
According to record, the consumer spoke with a Verizon representative on April *, 2016 who explained the final billed charges. Upon investigation, per the consumer, he contact Verizon on February **, 2016 to disconnect service and Verizon continued to bill through February **, 2016. The...
representative issued the appropriate credits to correct the billing. To date, the final billed charges are $180.78, which are valid charges.
I am rejecting this response because: It is...
there way of basically getting out of making a situation resolved they are basically saying that they refuse to do anything for me and I must continue to pay full amount on something that is non usuable in addition they claim that it has a 365 day warranty well would nov 2016 to nov 2017 be about a year so that means there still was a warranty at the time in addition to this as for the repair kit it is not permitted since it has no leak it has a bad stem that is a non repairable item per the manufacturer . I fufilled all the steps and attempted multiple times to make it right all. Im asking is for them to do the same which it seems they will not do Anything which can be done would be appreciated Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I spoke to an Executive Rep. who was polite and very understanding. She treated me with the utmost respect and reassured me that the issue I was having would be resolved. I am very happy with Verizon for stepping up and taking care of a small issue with a long time customer. This small act shows that they do care about their customers and I appreciate that a lot and will continue to do business with them. Thank you to both parties for helping resolve this issue.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I am rejecting this response because: The "thorough investigation" referred to consists of verifying billing and shipping address, this is the extent of it and does not prove these orders are not fraud. Obviously addresses match up or the orders would not have been processed, shipped out. The last order placed by myself was in June of 2014, their prices are extremely high and service is poor to say the least, these among other reasons are why I no longer do business with this company. Please note, they are party responsible for this as they failed to close account prior. They were told prior to close account before these orders were placed, failed to do so. Numerous additional requests were made, account closed after a second order was placed, also fraud. They will not admit to it but, they are responsible in part by failing to close account previously. Had they closed account, this would not have happened. I've sent in several affidavits which are not even legal affidavits. I do not have one to show, however, the form is not a legal as it does not require a notary nor is it in the correct format. Ive sent in about three or four of these forms and will not continue to send in duplicates nor will I submit a police report for items not received months ago. Also note, the company should also have a signed letter from myself stating I did not place or receive these orders, this was copied to attorneys in Haight vs Bluestem settlement. Under this settlement, plaintiffs claim Bluestem/Fingerhut made automated collection calls to customers, which I have received. In closing, please advise the company that any and all charges on the account will remain unpaid and continued collection attempts such as paper bills and calls will be reported to my attorney for harassment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The 24 month contract was base on the service we supposed to get. Verizon has failed to provide the service. There is other complaints other then that two. There is three phone numbers, and internet was providing by Verizon. There has been service calls which they didn't show up or showed up a week later then scheduled. I am not willing to pay the early termination fee claimed by Verizon since the service wasn't provided which we sign contract for. Their lack of providing service caused damage to my business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]’s services were restored. However, consultant spoke to [redacted] August **, 2017 who stated she was not happy with the financial services representative and how Verizon’s policy was explained. The attending consultant offered a callback for clarification purposes;...
however, the customer declined and stated she will move forward. The attending representative issued a $35 credit to cover the return fee and late fees for her experience.
[redacted] Thank you for referring the complaint of [redacted] to our office for review. Weappreciate this matter being brought to our attention. Our investigation concludes; [redacted] monthlybill averages $250-263 per month for the Triple Play which consists of...
phone,internet and TV services. Records indicate only partial payments have beenremitted thereby leaving a past due remaining balance due along with currentcharges for the following month. Verizon representative spoke with [redacted] whomadvised she is making cash payments at a payment location. She further believesthere a payments that have not been applied to her account. Verizon requestedshe fax proof of the payments missing then we would proceed with a paymentinvestigation on all missing payments. Verizon provide [redacted] with direct contactnumber to reach the Executive Office and direct fax number to provide proof on2 occasions. However we have not received a call back or fax. Verizon will behappy to assist once the requested information is provided. Verizon apologies for the inconvenience this hascaused and trust that this information will assist you in closing thiscomplaint. Sincerely, John T.Verizon SW Executive Relations###-###-#### EXT [redacted]
I acknowledged [redacted] complaint October **, 2015. She advised that she believed the matter was resolved with regard to the security suite removal. I verified that this service was, in fact, removed and adjustments had been issued during the past several months. However,...
at the closing of our discussion, the customer mentioned a bundling of her services was
requested. I agreed to check her account and found a notation that third-party verification is required for the
long-distance aspect of her service. To
that end, I forwarded this concern to our billing office for further action. A billing representative, was
unsuccessful in multiple attempts to reach her; however, she provided the customer with her callback information via voicemails. I also sent the customer a "please call" letter that provides the representative's name and direct number to complete the process for bundling of her services.
Comenity Bank Owns and Operates our Blair credit card accounts. They will be responding directly to the customer on our behalf. Attached is their Response.
Executive Relations[redacted] Called [redacted] at ###-###-#### and apologized for the problems he has had with the bundle price he has been having. I did advised that it was a system issue and that Verizon would honor the price, however, I would have to follow up on his account...
each month and credit the account to make sure the price is correct.
Verizon records show that [redacted] has a Verizon final bill with a $45.82 credit balance. [redacted] was contacted via email and verified the address to which the refund should be mailed. A refund check has been processed and will be mailed on 5/**/17. [redacted] should receive the check in...
7-10 days.
Please be advised Verizon applied a $30.00 for 12 months with no contract adjustment to [redacted] account and she is very happy.
CONFIDENTIAL COMMUNICATION April 28, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] purchased an Anna Coffee Table on February 27, 2016. On March 11, 2016 Ms. [redacted] contacted Fingerhut stating the instruction manual and table legs were missing. A request was sent to the vendor to mail out the missing parts and instruction manual to Ms. [redacted]. Ms. [redacted] contacted Fingerhut on March 29, 2016 indicating she still had not received the missing parts or instruction manual. Ms. [redacted] was informed to allow more time for the parts to arrive. Ms. [redacted] contacted Fingerhut several more times between March 29, 2016 and April 22, 2016 indicating she still had not received the instruction manual or missing parts. On April 22, 2016 a prepaid label was sent to Ms. [redacted] to return the table for a full refund. A representative from the Executive Care Team contacted Ms. [redacted] on April 28, 2016 confirming she had returned the table and explained a full refund will be issued once received. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ca
I am rejecting this response because: They state that they attempted to contact me through the following phone number: ###-###-####. This is an old phone number and I don't know how or why it was associated with my account. They did not call me on either of the other two phone numbers. One of them was my cell phone and I would have answered. I checked my phone record and it does not show that Gettington tried to contact me at my cell phone number. I am not satisfied with their resolution in the matter and I feel there terms were unjust. As I stated in my original complaint, and according to their own admission, I made a payment in February (February 8, 2016) this was well before the due date on February 22, 2016. They further state that the amount of $616.36 was reversed by my bank. This was a joint account that my husband had added my name on. It was his reversing of the monies not mine. In addition I was out of town when I returned I had a letter from Gettington stating the money from my husbands bank account had been reversed. I immediately made a payment of $100.00. To give me only thirty days in which to respond is poor business protocol. Most companies when they hear about a situation such as mine they would work with me. Obviously Gettington does not value their loyal customers. I purchased many items through Gettington and I always paid them when due and most of the time I paid the bill in full well before the due date. As I stated in my original complaint I will pay the remainder of the balance off. In light of how this was handled, I will never do business again with Gettington. They have offered me the option to have my account closed. I will do that later today.
We have left a voice mail for the customer. This was ultimately the decision of our central office that unfortunately we gave it our best effort to increase the speeds however there is nothing further we can do until fiber is planned for this area which at that time will increase...
speed. Case closed.
CONFIDENTIAL COMMUNICATION January 23,...
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s letter, he states two promotions were offered, and not provided on his order. Mr. [redacted] is requesting for these promotion codes to be applied to his order. After reviewing Mr. [redacted]’s account, we show the promotions codes he provided to our customer service representatives were not valid at the time and came from a third party program. Unfortunately, we are not responsible for advertisements listed on affiliate websites which have expired or are not valid offers made by Fingerhut. We recommend that Mr. [redacted] please contact the website that advertised the offer for further assistance. If Mr. [redacted] would like to receive promotion codes from us, he can sign up for promotional emails via our website, Fingerhut.com. We apologize for any inconvenience this may have caused. If Mr. [redacted] has any further questions or concerns regarding his account, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH