Initial Business Response /* (1000, 5, 2015/11/09) */
CONFIDENTIAL COMMUNICATION
November 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased a Leaning Wall Shelf Cherry Finish and a CB Sports Misses' Heavyweight Parka on October 21, 2015. On November 4, 2015 Ms. [redacted] contacted Fingerhut stating the wall shelf was broken and wanted to return to item. Ms. [redacted] may return the item using the same box in which she received the merchandise.
To date, we have not received this item as a return from Ms. [redacted]. When we receive this item credit will be given upon inspection.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
since they don't understand that the box came in broken up just like the merchandise but, I taped it up with duck tape and fed ex is picking it up! I took pictures of the item and the box so don't know it was not from me! They should have it in a few day.
Final Business Response /* (4000, 9, 2015/11/16) */
CONFIDENTIAL COMMUNICATION
November 11, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We received notification from Ms. [redacted] she has shipped the Leaning Wall Shelf Cherry Finish back to Fingerhut. We apologize the box Ms. [redacted]'s merchandise was shipped in was damaged.
Once we receive the returned merchandise, credit will be issued for the shelf upon inspection.
Thank you for allowing us to explain. Ms. [redacted]'s patience is greatly appreciated while the return is processed.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon tapes all customer serevice calls for quality. They never until now denied having recorded call and they were made aware several times via e-mail. Never responded to verification number #[redacted] that was given me at end of that call on may [redacted] which was to verify I owe 0.00. Also Citi Bank my ATT master card issuer investigated and probably got same paid info from Verizon and DTV. Attaching DTV and verizon matching acc. numbers showing 0.00 balance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/23) */
CONFIDENTIAL COMMUNICATION
October 23, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]...
[redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the recent inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Our records indicate on June 30, 2015 Ms. [redacted] purchased a Zeki 7" 8GB Android Tablet. On September 28, 2015 Ms. [redacted] contacted Gettington stating the tablet was not working properly. At this time Ms. [redacted] was told she would need to contact the products manufacturer as we require returns to be make in accordance with Gettington's return policy which states:
"We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 180 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are non refundable. Computers, tablets, e-readers, camcorders, electronic gaming systems, air conditioners, holiday decorations, heaters, and generators have to be returned within the 30-day home trial period for the full cash price. After that time we can no longer grant exchange or accept returns. Other product concerns must be handled under manufacturers' warranty. Software and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanged are permitted for the identical product only."
Our phone agent correctly advised Ms. [redacted] that any requests to repair or replace the device should be referred to and handled by the manufacturer. For all concerns with this product Mr. [redacted] should contact Zeki [redacted].
Thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
in response, I contacted zeki, the manufacturer and they did exchange the tablet for a new one. this tablet defected also as cited. apparently gettington is selling defective merchandise and this is why im asking for a refund. I did contact zeki again and they offered to exchange again but I declined.that is two new tablets, same brand name and they both defect in the same manner. it is unfair that I paid for a new tablet and it is defective and then I was mislead because both tablets in all other aspects worked.
Final Business Response /* (4000, 9, 2015/10/27) */
CONFIDENTIAL COMMUNICATION
October 27, 2015
#[redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
As we stated in our last letter, Gettington is unable to refund Ms. [redacted] for the Zeki 7" 8GB Android Tablet due to the amount of time that has passed since her purchase as we do require returns to be make in accordance to the Gettington return policy.
Ms. [redacted] should contact Zeki for any requests to repair or replace the device.
Thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Please be advised Verizon records do show [redacted] was part of an area outage from June **, 2016 to July **, 2016. The phone and internet services were restored, but [redacted] advised us on July **, 2016 she still had static on her line. We have attempted to reach her since then to set...
up a new appointment with access to the home, but have been unsuccessful. We sent an email August *, 2016 to contact us by phone or email is still have an issue with noise on the line and a tech is needed. Verizon issued a credit for two months of service issues due to the trouble reported problems in May and then the extended outage in June/ July. We trust this provides your office with the information required in this matter. Thank you, Verizon Executive Relations
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about being charged for services at her old location even after she moved. Upon review, [redacted] states she moved from the old...
address [redacted] on February **, 2017 but still received bills. [redacted] previously subscribed to a triple play bundle (FIOS phone, FIOS T.V. and FIOS internet) at that address. Verizon noted the voice portion stopped billing at the time requested by [redacted] but the T.V. and internet portions continued to bill past the date requested. Verizon investigated and found that there was a system error related to this issue. Subsequently, customer service created a trouble ticket to fix this issue on April **, 2017. The ticket completed on April **, 2017 cancelling the T.V. and internet account as requested. The final bill will be provided within 1 to 2 billing cycles and it will backdate all charges to February **, 2017. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
Please be advised, Verizon has made contact with the consumer and reviewed the account with him. The consumer was to have a monthly recurring charge of $135.79 until January 2018. As of 11/*/17 Verizon has issued adjustments to correct the monthly charge billed for the past 2 months. A 3 month...
recurring credit has been applied to the account to ensure monthly billing is $135 for the remainder of his contract (expiring January 2018). Verizon apologizes for any inconvenience caused surrounding this matter.
On 11/**/15, a technician was dispatched and restored the
service. Out of service credit was issued for 11/[redacted]/5 for all lines in the
amount of $17.98. On 11/*, a technician in Verizon’s Fiber Solutions center instructed
the customer on how to set up her the ultra-forward feature. On...
11/**/15,
Verizon advised the customer that credit for the data account was applied in
the amount of $535.46 (she was billed $753.45 but was given credit for $99.99
on 10/* and $100 on 6/*). It was also noted that on 10/**, a manager gave a
credit of $750 for the features not working for 6 months. The customer wanted
credit for her entire service for 6 months. The customer was advised that
credit could not be issued. All remaining charges are sustained.
[redacted]Please see attached documents.
I received yet another invoice yesterday when I cam home from work from Fingerhut...I received one last Saturday and then one the week before...they just received my payment yesterday yet I have to date received no credit from them so it appears they will continue on this path of harassment towards me...here are the latest notices for request of payment I have received from them - I want this to be in the file and my complaint against them.
[redacted]copied and pasted from email. (FingerhutDocuments.pdf)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] As of today, the line is NOT working AGAIN. Please find a permanent solution to this problem as all previous solutions seemed to have all been temporary. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This screenshot was taken from the My Verizon website, and it says that I had a credit on my account you see here. Once I saw this amount I called Verizon and spoke with a customer service agent and was assured a had a credit on my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely, [redacted]
On 3/**/17, I called the customer on ###-###-#### and reached a full mailbox and was unable to leave a message. I then called ###-###-#### and the mailbox was not set up. Verizon Appeals Technical Support Representative called ###-###-#### and the mailbox was full and they were unable...
to leave a message on 3/**/17. The line was testing stable with no congestion. The customer is in an area served by a wire center that is migrating to fiber and along with troubleshooting fiber service would be recommend to the customer. On 3/**/17, Verizon Appeals Repair Representative spoke with [redacted] but she advised she couldn't talk and would call back and hung up. On 4/*/17, Verizon Appeals Technical Support Representative called ###-###-#### and again was unable to leave a message due to a full mailbox. On 4/*/17, Verizon Appeals Technical Support Representative called ###-###-#### and left a detailed messages stating we understand she has to reboot the router and advised sending a new router may help, or converting to fiber services. On 4/*/17, Verizon Appeals Repair Representative called the customer leaving a message. A please call letter was sent to [redacted] on 4/*/17. Verizon will address the customer's dispute when she responds.
CONFIDENTIAL COMMUNICATION January 26, 2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he was never informed the first two digits of his house number was omitted in any correspondence from Fingerhut. Mr. [redacted] also addresses he is unable to file a police report for the merchandise he did not receive. As we have stated in the letter dated January 17, 2017 the laptop/tablet was delivered on October 18, 2016, and all other items were delivered on October 25, 2016 to [redacted] Palmdale, CA 93552. Mr. [redacted] did receive an email response from us in which the first two digits of Mr. [redacted]’s house number were omitted in error from the delivery address. The order itself had the correct house number, it was only the email in which it was referenced incorrectly. We understand that on occasion a police report may not be filed by a police department, and that is why we ask for the precinct telephone number, the name of the officer that is spoken with and the badge number of that individual. That is still the information that is required by us to conduct an investigation. On January 17, 2017 an agent contacted the agency, but was unable to speak to an officer based on the information provided. As we understand the severity and urgency of this situation, Mr. [redacted] may call us to provide the officer’s name and badge number at ###-###-####. He may leave the information in a voicemail if needed. Alternatively, he can email the information to us by vising www.fingerhut.com/customerservice. Once we receive the requested information we will investigate this matter further. Until we receive the requested information from Mr. [redacted], he will continue to be billed for the merchandise. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and I am currently waiting on the final bill to ensure no other fees are added
Sincerely,
[redacted]
Please be advised, Verizon spoke with the consumer on 6/**/15 regarding this matter. Records reflect the consumer contacted Verizon on 6/**/15 to dispute the charges billed for the pay per view charge of $99.99. As of 6/**/15 Verizon issued an adjustment of $111.57 and also...
discussed setting up parental control pin for pay per view programming to prevent unwanted charges in the future.
Upon receipt of the complaint filed Verizon reviewed the consumer's account. The consumer expressed concern regarding a Verizon charge of $90.00 to send a technician to their home to upgrade their FiOS internet service. On 5/**/17 the consumer contacted Verizon to upgrade their FiOS internet speed and was advised at the time the order was placed there is a $90.00 one-time fee for the FiOS Internet Upgrade. Verizon also sent the consumer an email on 5/**/17 that provided a detail explanation of their changes and the charges to make the changes. Verizon advised the consumer the $90.00 fee is for the technician to come out and upgrade the ONT which is required to obtain the higher FiOS internet speed. We also advised the consumer we do not offer the ONT upgrade or replacement as a self-install option therefore a technician is required. The $90.00 charge is on the consumer’s 6/*/17 bill and the charge is sustained. Verizon’s position remains the same.
[redacted] Thank you forreferring this case of [redacted] to our office for review. We appreciateyou bringing this matter to our attention. When reviewingaccount we are showing this account was established under the name of [redacted] on January **, 2015, and...
completed on January **, 2015. On Feb **,2015 customer called Verizon asking to disconnect services; however, due tosystem issues, Verizon could not finalize account at that time. Verizon issued acredit for the total bill in the amount of $172.24, since services neverworked. We also issued a credit in theamount of $74.09 for the payment she made; this way she will receive $74.09 asa refund. Since we do not havea valid contact number to reach [redacted], a letter will be mailed withresolution. We apologize for anyinconvenience this may have caused. We trust this information will assist youin closing this case. Respectfully, [redacted]Verizon SW ExecutiveRelations
Farmer Jones Barns Inc. was involved in a Group Service outage which was reported on June **, 2017 and identified and repaired on June **, 2017. The customer's telephone line was still call forwarded to an alternate number and on June **, 2017 was removed. We applied one week out of...
service credit to the account which will be reflecting on the customer's next billing statement.
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about her final bill balance. Upon review, Verizon noted [redacted] was charged for a router that she advised she did not...
purchase. Verizon has issued a total credit in the amount of $221.50 to 0 out the account. $170.99 was issued previously for the router and $50.51 was again issued on 12/**/17 to close out the account. Verizon has communicated this information to [redacted] and we have assured her this account has a 0 final balance. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/09) */
CONFIDENTIAL COMMUNICATION
November 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased a Leaning Wall Shelf Cherry Finish and a CB Sports Misses' Heavyweight Parka on October 21, 2015. On November 4, 2015 Ms. [redacted] contacted Fingerhut stating the wall shelf was broken and wanted to return to item. Ms. [redacted] may return the item using the same box in which she received the merchandise.
To date, we have not received this item as a return from Ms. [redacted]. When we receive this item credit will be given upon inspection.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
since they don't understand that the box came in broken up just like the merchandise but, I taped it up with duck tape and fed ex is picking it up! I took pictures of the item and the box so don't know it was not from me! They should have it in a few day.
Final Business Response /* (4000, 9, 2015/11/16) */
CONFIDENTIAL COMMUNICATION
November 11, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We received notification from Ms. [redacted] she has shipped the Leaning Wall Shelf Cherry Finish back to Fingerhut. We apologize the box Ms. [redacted]'s merchandise was shipped in was damaged.
Once we receive the returned merchandise, credit will be issued for the shelf upon inspection.
Thank you for allowing us to explain. Ms. [redacted]'s patience is greatly appreciated while the return is processed.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon tapes all customer serevice calls for quality. They never until now denied having recorded call and they were made aware several times via e-mail. Never responded to verification number #[redacted] that was given me at end of that call on may [redacted] which was to verify I owe 0.00. Also Citi Bank my ATT master card issuer investigated and probably got same paid info from Verizon and DTV. Attaching DTV and verizon matching acc. numbers showing 0.00 balance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/23) */
CONFIDENTIAL COMMUNICATION
October 23, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]...
[redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the recent inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Our records indicate on June 30, 2015 Ms. [redacted] purchased a Zeki 7" 8GB Android Tablet. On September 28, 2015 Ms. [redacted] contacted Gettington stating the tablet was not working properly. At this time Ms. [redacted] was told she would need to contact the products manufacturer as we require returns to be make in accordance with Gettington's return policy which states:
"We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 180 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are non refundable. Computers, tablets, e-readers, camcorders, electronic gaming systems, air conditioners, holiday decorations, heaters, and generators have to be returned within the 30-day home trial period for the full cash price. After that time we can no longer grant exchange or accept returns. Other product concerns must be handled under manufacturers' warranty. Software and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanged are permitted for the identical product only."
Our phone agent correctly advised Ms. [redacted] that any requests to repair or replace the device should be referred to and handled by the manufacturer. For all concerns with this product Mr. [redacted] should contact Zeki [redacted].
Thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
in response, I contacted zeki, the manufacturer and they did exchange the tablet for a new one. this tablet defected also as cited. apparently gettington is selling defective merchandise and this is why im asking for a refund. I did contact zeki again and they offered to exchange again but I declined.that is two new tablets, same brand name and they both defect in the same manner. it is unfair that I paid for a new tablet and it is defective and then I was mislead because both tablets in all other aspects worked.
Final Business Response /* (4000, 9, 2015/10/27) */
CONFIDENTIAL COMMUNICATION
October 27, 2015
#[redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
As we stated in our last letter, Gettington is unable to refund Ms. [redacted] for the Zeki 7" 8GB Android Tablet due to the amount of time that has passed since her purchase as we do require returns to be make in accordance to the Gettington return policy.
Ms. [redacted] should contact Zeki for any requests to repair or replace the device.
Thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Please be advised Verizon records do show [redacted] was part of an area outage from June **, 2016 to July **, 2016. The phone and internet services were restored, but [redacted] advised us on July **, 2016 she still had static on her line. We have attempted to reach her since then to set...
up a new appointment with access to the home, but have been unsuccessful. We sent an email August *, 2016 to contact us by phone or email is still have an issue with noise on the line and a tech is needed. Verizon issued a credit for two months of service issues due to the trouble reported problems in May and then the extended outage in June/ July. We trust this provides your office with the information required in this matter. Thank you, Verizon Executive Relations
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about being charged for services at her old location even after she moved. Upon review, [redacted] states she moved from the old...
address [redacted] on February **, 2017 but still received bills. [redacted] previously subscribed to a triple play bundle (FIOS phone, FIOS T.V. and FIOS internet) at that address. Verizon noted the voice portion stopped billing at the time requested by [redacted] but the T.V. and internet portions continued to bill past the date requested. Verizon investigated and found that there was a system error related to this issue. Subsequently, customer service created a trouble ticket to fix this issue on April **, 2017. The ticket completed on April **, 2017 cancelling the T.V. and internet account as requested. The final bill will be provided within 1 to 2 billing cycles and it will backdate all charges to February **, 2017. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
Please be advised, Verizon has made contact with the consumer and reviewed the account with him. The consumer was to have a monthly recurring charge of $135.79 until January 2018. As of 11/*/17 Verizon has issued adjustments to correct the monthly charge billed for the past 2 months. A 3 month...
recurring credit has been applied to the account to ensure monthly billing is $135 for the remainder of his contract (expiring January 2018). Verizon apologizes for any inconvenience caused surrounding this matter.
On 11/**/15, a technician was dispatched and restored the
service. Out of service credit was issued for 11/[redacted]/5 for all lines in the
amount of $17.98. On 11/*, a technician in Verizon’s Fiber Solutions center instructed
the customer on how to set up her the ultra-forward feature. On...
11/**/15,
Verizon advised the customer that credit for the data account was applied in
the amount of $535.46 (she was billed $753.45 but was given credit for $99.99
on 10/* and $100 on 6/*). It was also noted that on 10/**, a manager gave a
credit of $750 for the features not working for 6 months. The customer wanted
credit for her entire service for 6 months. The customer was advised that
credit could not be issued. All remaining charges are sustained.
[redacted]Please see attached documents.
I received yet another invoice yesterday when I cam home from work from Fingerhut...I received one last Saturday and then one the week before...they just received my payment yesterday yet I have to date received no credit from them so it appears they will continue on this path of harassment towards me...here are the latest notices for request of payment I have received from them - I want this to be in the file and my complaint against them.
[redacted]copied and pasted from email. (FingerhutDocuments.pdf)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] As of today, the line is NOT working AGAIN. Please find a permanent solution to this problem as all previous solutions seemed to have all been temporary. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This screenshot was taken from the My Verizon website, and it says that I had a credit on my account you see here. Once I saw this amount I called Verizon and spoke with a customer service agent and was assured a had a credit on my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely, [redacted]
On 3/**/17, I called the customer on ###-###-#### and reached a full mailbox and was unable to leave a message. I then called ###-###-#### and the mailbox was not set up. Verizon Appeals Technical Support Representative called ###-###-#### and the mailbox was full and they were unable...
to leave a message on 3/**/17. The line was testing stable with no congestion. The customer is in an area served by a wire center that is migrating to fiber and along with troubleshooting fiber service would be recommend to the customer. On 3/**/17, Verizon Appeals Repair Representative spoke with [redacted] but she advised she couldn't talk and would call back and hung up. On 4/*/17, Verizon Appeals Technical Support Representative called ###-###-#### and again was unable to leave a message due to a full mailbox. On 4/*/17, Verizon Appeals Technical Support Representative called ###-###-#### and left a detailed messages stating we understand she has to reboot the router and advised sending a new router may help, or converting to fiber services. On 4/*/17, Verizon Appeals Repair Representative called the customer leaving a message. A please call letter was sent to [redacted] on 4/*/17. Verizon will address the customer's dispute when she responds.
CONFIDENTIAL COMMUNICATION January 26, 2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he was never informed the first two digits of his house number was omitted in any correspondence from Fingerhut. Mr. [redacted] also addresses he is unable to file a police report for the merchandise he did not receive. As we have stated in the letter dated January 17, 2017 the laptop/tablet was delivered on October 18, 2016, and all other items were delivered on October 25, 2016 to [redacted] Palmdale, CA 93552. Mr. [redacted] did receive an email response from us in which the first two digits of Mr. [redacted]’s house number were omitted in error from the delivery address. The order itself had the correct house number, it was only the email in which it was referenced incorrectly. We understand that on occasion a police report may not be filed by a police department, and that is why we ask for the precinct telephone number, the name of the officer that is spoken with and the badge number of that individual. That is still the information that is required by us to conduct an investigation. On January 17, 2017 an agent contacted the agency, but was unable to speak to an officer based on the information provided. As we understand the severity and urgency of this situation, Mr. [redacted] may call us to provide the officer’s name and badge number at ###-###-####. He may leave the information in a voicemail if needed. Alternatively, he can email the information to us by vising www.fingerhut.com/customerservice. Once we receive the requested information we will investigate this matter further. Until we receive the requested information from Mr. [redacted], he will continue to be billed for the merchandise. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and I am currently waiting on the final bill to ensure no other fees are added
Sincerely,
[redacted]
Please be advised, Verizon spoke with the consumer on 6/**/15 regarding this matter. Records reflect the consumer contacted Verizon on 6/**/15 to dispute the charges billed for the pay per view charge of $99.99. As of 6/**/15 Verizon issued an adjustment of $111.57 and also...
discussed setting up parental control pin for pay per view programming to prevent unwanted charges in the future.
Upon receipt of the complaint filed Verizon reviewed the consumer's account. The consumer expressed concern regarding a Verizon charge of $90.00 to send a technician to their home to upgrade their FiOS internet service. On 5/**/17 the consumer contacted Verizon to upgrade their FiOS internet speed and was advised at the time the order was placed there is a $90.00 one-time fee for the FiOS Internet Upgrade. Verizon also sent the consumer an email on 5/**/17 that provided a detail explanation of their changes and the charges to make the changes. Verizon advised the consumer the $90.00 fee is for the technician to come out and upgrade the ONT which is required to obtain the higher FiOS internet speed. We also advised the consumer we do not offer the ONT upgrade or replacement as a self-install option therefore a technician is required. The $90.00 charge is on the consumer’s 6/*/17 bill and the charge is sustained. Verizon’s position remains the same.
[redacted] Thank you forreferring this case of [redacted] to our office for review. We appreciateyou bringing this matter to our attention. When reviewingaccount we are showing this account was established under the name of [redacted] on January **, 2015, and...
completed on January **, 2015. On Feb **,2015 customer called Verizon asking to disconnect services; however, due tosystem issues, Verizon could not finalize account at that time. Verizon issued acredit for the total bill in the amount of $172.24, since services neverworked. We also issued a credit in theamount of $74.09 for the payment she made; this way she will receive $74.09 asa refund. Since we do not havea valid contact number to reach [redacted], a letter will be mailed withresolution. We apologize for anyinconvenience this may have caused. We trust this information will assist youin closing this case. Respectfully, [redacted]Verizon SW ExecutiveRelations
Farmer Jones Barns Inc. was involved in a Group Service outage which was reported on June **, 2017 and identified and repaired on June **, 2017. The customer's telephone line was still call forwarded to an alternate number and on June **, 2017 was removed. We applied one week out of...
service credit to the account which will be reflecting on the customer's next billing statement.
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about her final bill balance. Upon review, Verizon noted [redacted] was charged for a router that she advised she did not...
purchase. Verizon has issued a total credit in the amount of $221.50 to 0 out the account. $170.99 was issued previously for the router and $50.51 was again issued on 12/**/17 to close out the account. Verizon has communicated this information to [redacted] and we have assured her this account has a 0 final balance. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]