CONFIDENTIAL COMMUNICATION June 20, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Credit Account. In Ms. [redacted]’s complaint, she states she ordered a pair of shoes. She made the $30.00 down payment requested for the FreshStart Account. When she received the shoes, they were too large, so she returned the shoes. Ms. [redacted] has not received her refund, and is requesting for her refund sent as a check, as the card used for her original form of payment is lost. After reviewing Ms. [redacted]’s account, we show the order for the Work Clogs was placed on March 27, 2017 and delivered to her on April 5, 2017. Ms. [redacted] returned the clogs to us on May 1, 2017. A payment of $10.12 was made my Ms. [redacted] on April 25, 2017. This payment was reversed to her card on May 11, 2017. The remaining balance due to Ms. [redacted] is $29.10. This amount has been requested to be refunded to her. We must refund the original form of payment used on the order. The $29.10 is being refunded to her card ending in 0079. On June 19, 2017, a representative from our office spoke with Ms. [redacted], and offered to have a conference call with her bank to resolve the issue. Ms. [redacted] declined to do a conference call, but stated she would call the bank herself. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
We contacted the customer to apologize for the problems and agreed to credit charges for the past two months. The account was placed on suspended status.
[redacted] According to our records, a payment was received by [redacted] on 02/**/2016 in the amount of $154.23. Services were determined to be terminated on 2/**/2016, representative [redacted] spoke with...
Cynthia and informed her of services were disconnected for non-payment. Our terms of service related to Telephone service can be disconnected if a customer does not pay their telephone bill. If this occurs, a "Notice of Account Past Due" for late payment will be sent, and service will be disconnected if payment is not received within 5 days. Required payment following disconnection will include all late charges and reconnection charges.Other reasons telephone service could be disconnected include:Failure to comply with the terms of a deferred payment agreement. Our records indicate that she was offered a $29.99 courtesy credit to cover the activation cost to issue a reconnection for an Enhanced Bundle Service which included the HSI and Regional Essentials phone plane, as a Double Bundle. Service order number [redacted] was written on 02/**/2016. Landline is ringing and a voicemail has been left to review customer satisfaction.Sincerely, Bridget M.[redacted] [redacted]
According to our records, a Verizon representative spoke to [redacted] on February **, 2016,a and confirmed that her issue was previously resolved. A review of the records indicates that credit for the activation fee, along with credit for the DSL time out of service and a late payment charge was issued. Total credit issued was $119.59. [redacted] stated she was satisfied with this resolution and is aware that the representative has a follow up to review her next statement to make sure all is correct.
Please be advised Verizon records do show [redacted] was part of an area outage from June **, 2016 to July **, 2016. The phone and internet services were restored, but [redacted] advised us on July **, 2016 she still had static on her line. We have attempted to reach her since then to set...
up a new appointment with access to the home, but have been unsuccessful. We sent an email August *, 2016 to contact us by phone or email is still have an issue with noise on the line and a tech is needed. Verizon issued a credit for two months of service issues due to the trouble reported problems in May and then the extended outage in June/ July. We trust this provides your office with the information required in this matter. Thank you, Verizon Executive Relations
Upon receipt of the complaint filed Verizon reviewed the consumer's account. The consumer expressed concern regarding a Verizon charge of $90.00 to send a technician to their home to upgrade their FiOS internet service. On 5/**/17 the consumer contacted Verizon to upgrade their FiOS internet speed and was advised at the time the order was placed there is a $90.00 one-time fee for the FiOS Internet Upgrade. Verizon also sent the consumer an email on 5/**/17 that provided a detail explanation of their changes and the charges to make the changes. Verizon advised the consumer the $90.00 fee is for the technician to come out and upgrade the ONT which is required to obtain the higher FiOS internet speed. We also advised the consumer we do not offer the ONT upgrade or replacement as a self-install option therefore a technician is required. The $90.00 charge is on the consumer’s 6/*/17 bill and the charge is sustained. Verizon’s position remains the same.
[redacted] Thank you forreferring this case of [redacted] to our office for review. We appreciateyou bringing this matter to our attention. When reviewingaccount we are showing this account was established under the name of [redacted] on January **, 2015, and...
completed on January **, 2015. On Feb **,2015 customer called Verizon asking to disconnect services; however, due tosystem issues, Verizon could not finalize account at that time. Verizon issued acredit for the total bill in the amount of $172.24, since services neverworked. We also issued a credit in theamount of $74.09 for the payment she made; this way she will receive $74.09 asa refund. Since we do not havea valid contact number to reach [redacted], a letter will be mailed withresolution. We apologize for anyinconvenience this may have caused. We trust this information will assist youin closing this case. Respectfully, [redacted]Verizon SW ExecutiveRelations
Records indicate a billing representative spoke with the customer who issued a one time credit for $42.85; as it is confirmed the customer requested disconnection on October **, 2016. The representative informed the customer the credit will reflect on the February **,...
2017 bill. The customer understood and had no additional questions.
On 3/**/17, I called the customer on ###-###-#### and reached a full mailbox and was unable to leave a message. I then called ###-###-#### and the mailbox was not set up. Verizon Appeals Technical Support Representative called ###-###-#### and the mailbox was full and they were unable...
to leave a message on 3/**/17. The line was testing stable with no congestion. The customer is in an area served by a wire center that is migrating to fiber and along with troubleshooting fiber service would be recommend to the customer. On 3/**/17, Verizon Appeals Repair Representative spoke with [redacted] but she advised she couldn't talk and would call back and hung up. On 4/*/17, Verizon Appeals Technical Support Representative called ###-###-#### and again was unable to leave a message due to a full mailbox. On 4/*/17, Verizon Appeals Technical Support Representative called ###-###-#### and left a detailed messages stating we understand she has to reboot the router and advised sending a new router may help, or converting to fiber services. On 4/*/17, Verizon Appeals Repair Representative called the customer leaving a message. A please call letter was sent to [redacted] on 4/*/17. Verizon will address the customer's dispute when she responds.
On 11/**/15, a technician was dispatched and restored the
service. Out of service credit was issued for 11/[redacted]/5 for all lines in the
amount of $17.98. On 11/*, a technician in Verizon’s Fiber Solutions center instructed
the customer on how to set up her the ultra-forward feature. On...
11/**/15,
Verizon advised the customer that credit for the data account was applied in
the amount of $535.46 (she was billed $753.45 but was given credit for $99.99
on 10/* and $100 on 6/*). It was also noted that on 10/**, a manager gave a
credit of $750 for the features not working for 6 months. The customer wanted
credit for her entire service for 6 months. The customer was advised that
credit could not be issued. All remaining charges are sustained.
A Verizon representative spoke with [redacted] on 2/**/2016. [redacted] advised that she had filed a property damage claim but had not heard from the adjuster. The representative contacted the Sedgwick claims adjuster and had him contact [redacted] about the damage claim. The representative spoke with [redacted]...
[redacted] again on 2/**/2016. [redacted] advised that she had spoken with the claims adjuster, and has been promised payment for her claim. [redacted] has the direct number of the Verizon representative to call if she has any further issues with this damage claim.
[redacted]Please see attached documents.
I received yet another invoice yesterday when I cam home from work from Fingerhut...I received one last Saturday and then one the week before...they just received my payment yesterday yet I have to date received no credit from them so it appears they will continue on this path of harassment towards me...here are the latest notices for request of payment I have received from them - I want this to be in the file and my complaint against them.
[redacted]copied and pasted from email. (FingerhutDocuments.pdf)
Please be advised, Verizon has made contact with the consumer and reviewed the account with him. The consumer was to have a monthly recurring charge of $135.79 until January 2018. As of 11/*/17 Verizon has issued adjustments to correct the monthly charge billed for the past 2 months. A 3 month...
recurring credit has been applied to the account to ensure monthly billing is $135 for the remainder of his contract (expiring January 2018). Verizon apologizes for any inconvenience caused surrounding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please be advised, Verizon spoke with the consumer on 6/**/15 regarding this matter. Records reflect the consumer contacted Verizon on 6/**/15 to dispute the charges billed for the pay per view charge of $99.99. As of 6/**/15 Verizon issued an adjustment of $111.57 and also...
discussed setting up parental control pin for pay per view programming to prevent unwanted charges in the future.
Farmer Jones Barns Inc. was involved in a Group Service outage which was reported on June **, 2017 and identified and repaired on June **, 2017. The customer's telephone line was still call forwarded to an alternate number and on June **, 2017 was removed. We applied one week out of...
service credit to the account which will be reflecting on the customer's next billing statement.
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states Fingerhut sent her a camera that she did not order, and she returned the unopened merchandise to Fingerhut. Fingerhut received the return but continued to bill her for the camera. Ms. [redacted]’s desired resolution is to receive in writing the camera was returned. Records indicate a Polaroid Purple 8MP Digital Camera, a PQI 2GB SD Flash Card and a Double Cereal Dispenser were purchased from Fingerhut on September 11, 2008. The items were sent to the same address that is on Ms. [redacted]’s complaint. Our records also indicate that we received a Revdex.com complaint from Ms. [redacted] in June of 2009. In that complaint, Ms. [redacted] states she wanted to order a camera but believes she was sent the wrong camera. We had no contact from Ms. [redacted] before she returned the camera. Had she contacted us, we could have provided the return information at that time. Fingerhut received the return of the camera from Ms. [redacted] on November 26, 2008. Due to the length of time that has passed since the purchase date we were unable to accept the return as we require returns to be made in accordance with our return policy which states: We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are nonrefundable. Computers, camcorders, videogames, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers’ warranty. Software and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only. This item was returned to Ms. [redacted] on December 16, 2008. A letter explaining the return policy in detail was sent to Ms. [redacted] on January 28, 2009. On March 9, 2009 Ms. [redacted] returned the camera a second time to Fingerhut. Upon receiving this return a letter was sent to Ms. [redacted] in which stated, “We are not issuing any credit for the merchandise and we are no longer able to send it back to you.” On May 5, 2009 this item was disposed of. Due to severe delinquency Ms. [redacted]’s account was charged off on November 26, 2009 with a balance owing of $381.22. This account was then subsequently sold on February 28, 2012 to Jefferson Capital. For all concerns regarding this account Ms. [redacted] will need to contact Jefferson Capital at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The complaint #[redacted] with Verizon Fios has NOT been resolved. The customer relations specialist I spoke with listened, and responded with excuses, not resolutions.1) I have an auxiliary receiver box, and according to a tech: this is used in a bedroom, or kitchen, not as a main box. I was told that is goes with my level of service.2) I cannot receive any help via their help line because of the box in question. A tech must be dispatched. The last tech replaced the outside box (at a cost to Verizon of $1500.00, so he said) One tech called his wife at his home to get the channel line-up, because my auxiliary box cannot support a guide. They will supply a main box for more money per month, though. Verizon customer service is going to interrogate the techs dispatched..3) Customer service for phone or TV always sends you to "[redacted]r ..." to resolve problems. I have no computer at my home, nor do I have their internet service. I do not have a "smart phone" either. 4) The voice mail storage is very small. I have to erase, or delete messages all the time. When I asked about this, I was told that "I probably did not use the old VM very much..." That is not a satisfactory answer. It is like two kids arguing "nuh-uh", and "uh huh".5) late charges: it takes Verizon 12 days to post a check. I have had late charges removed with a phone call, but I was told that the late charges incur on the unpaid balance. Isn't that charging interest on a utility bill? The sales division is very good, however. I took on Verizon Fios thinking that telephone and TV would be better, as they stated. It wasn't, it isn't, and it won't be. I want my balance zeroed, as I have had sub-standard service for phone and TV, and a proper box at no additional cost. If they can now offer a "cafeteria" style choice of channels (which they told me wasn't possible), they can limit the correct receiver box to the level of the customers designated level of Fios services.[redacted]I want my balance zeroed, as I have had sub-standard service for phone and TV, and a proper box at no additional cost. If they can now offer a "cafeteria" style choice of channels (which they told me wasn't possible), they can limit the correct receiver box to the level of the customers designated level of Fios services.
In response to the complaint filed the damaged fence and lawn were repaired. The customer has been provided direct contact information along with the number for the Verizon contractor.
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about her final bill balance. Upon review, Verizon noted [redacted] was charged for a router that she advised she did not...
purchase. Verizon has issued a total credit in the amount of $221.50 to 0 out the account. $170.99 was issued previously for the router and $50.51 was again issued on 12/**/17 to close out the account. Verizon has communicated this information to [redacted] and we have assured her this account has a 0 final balance. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
CONFIDENTIAL COMMUNICATION June 20, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Credit Account. In Ms. [redacted]’s complaint, she states she ordered a pair of shoes. She made the $30.00 down payment requested for the FreshStart Account. When she received the shoes, they were too large, so she returned the shoes. Ms. [redacted] has not received her refund, and is requesting for her refund sent as a check, as the card used for her original form of payment is lost. After reviewing Ms. [redacted]’s account, we show the order for the Work Clogs was placed on March 27, 2017 and delivered to her on April 5, 2017. Ms. [redacted] returned the clogs to us on May 1, 2017. A payment of $10.12 was made my Ms. [redacted] on April 25, 2017. This payment was reversed to her card on May 11, 2017. The remaining balance due to Ms. [redacted] is $29.10. This amount has been requested to be refunded to her. We must refund the original form of payment used on the order. The $29.10 is being refunded to her card ending in 0079. On June 19, 2017, a representative from our office spoke with Ms. [redacted], and offered to have a conference call with her bank to resolve the issue. Ms. [redacted] declined to do a conference call, but stated she would call the bank herself. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
We contacted the customer to apologize for the problems and agreed to credit charges for the past two months. The account was placed on suspended status.
[redacted] According to our records, a payment was received by [redacted] on 02/**/2016 in the amount of $154.23. Services were determined to be terminated on 2/**/2016, representative [redacted] spoke with...
Cynthia and informed her of services were disconnected for non-payment. Our terms of service related to Telephone service can be disconnected if a customer does not pay their telephone bill. If this occurs, a "Notice of Account Past Due" for late payment will be sent, and service will be disconnected if payment is not received within 5 days. Required payment following disconnection will include all late charges and reconnection charges.Other reasons telephone service could be disconnected include:Failure to comply with the terms of a deferred payment agreement. Our records indicate that she was offered a $29.99 courtesy credit to cover the activation cost to issue a reconnection for an Enhanced Bundle Service which included the HSI and Regional Essentials phone plane, as a Double Bundle. Service order number [redacted] was written on 02/**/2016. Landline is ringing and a voicemail has been left to review customer satisfaction.Sincerely, Bridget M.[redacted] [redacted]
According to our records, a Verizon representative spoke to [redacted] on February **, 2016,a and confirmed that her issue was previously resolved. A review of the records indicates that credit for the activation fee, along with credit for the DSL time out of service and a late payment charge was issued. Total credit issued was $119.59. [redacted] stated she was satisfied with this resolution and is aware that the representative has a follow up to review her next statement to make sure all is correct.
Please be advised Verizon records do show [redacted] was part of an area outage from June **, 2016 to July **, 2016. The phone and internet services were restored, but [redacted] advised us on July **, 2016 she still had static on her line. We have attempted to reach her since then to set...
up a new appointment with access to the home, but have been unsuccessful. We sent an email August *, 2016 to contact us by phone or email is still have an issue with noise on the line and a tech is needed. Verizon issued a credit for two months of service issues due to the trouble reported problems in May and then the extended outage in June/ July. We trust this provides your office with the information required in this matter. Thank you, Verizon Executive Relations
Upon receipt of the complaint filed Verizon reviewed the consumer's account. The consumer expressed concern regarding a Verizon charge of $90.00 to send a technician to their home to upgrade their FiOS internet service. On 5/**/17 the consumer contacted Verizon to upgrade their FiOS internet speed and was advised at the time the order was placed there is a $90.00 one-time fee for the FiOS Internet Upgrade. Verizon also sent the consumer an email on 5/**/17 that provided a detail explanation of their changes and the charges to make the changes. Verizon advised the consumer the $90.00 fee is for the technician to come out and upgrade the ONT which is required to obtain the higher FiOS internet speed. We also advised the consumer we do not offer the ONT upgrade or replacement as a self-install option therefore a technician is required. The $90.00 charge is on the consumer’s 6/*/17 bill and the charge is sustained. Verizon’s position remains the same.
[redacted] Thank you forreferring this case of [redacted] to our office for review. We appreciateyou bringing this matter to our attention. When reviewingaccount we are showing this account was established under the name of [redacted] on January **, 2015, and...
completed on January **, 2015. On Feb **,2015 customer called Verizon asking to disconnect services; however, due tosystem issues, Verizon could not finalize account at that time. Verizon issued acredit for the total bill in the amount of $172.24, since services neverworked. We also issued a credit in theamount of $74.09 for the payment she made; this way she will receive $74.09 asa refund. Since we do not havea valid contact number to reach [redacted], a letter will be mailed withresolution. We apologize for anyinconvenience this may have caused. We trust this information will assist youin closing this case. Respectfully, [redacted]Verizon SW ExecutiveRelations
Records indicate a billing representative spoke with the customer who issued a one time credit for $42.85; as it is confirmed the customer requested disconnection on October **, 2016. The representative informed the customer the credit will reflect on the February **,...
2017 bill. The customer understood and had no additional questions.
On 3/**/17, I called the customer on ###-###-#### and reached a full mailbox and was unable to leave a message. I then called ###-###-#### and the mailbox was not set up. Verizon Appeals Technical Support Representative called ###-###-#### and the mailbox was full and they were unable...
to leave a message on 3/**/17. The line was testing stable with no congestion. The customer is in an area served by a wire center that is migrating to fiber and along with troubleshooting fiber service would be recommend to the customer. On 3/**/17, Verizon Appeals Repair Representative spoke with [redacted] but she advised she couldn't talk and would call back and hung up. On 4/*/17, Verizon Appeals Technical Support Representative called ###-###-#### and again was unable to leave a message due to a full mailbox. On 4/*/17, Verizon Appeals Technical Support Representative called ###-###-#### and left a detailed messages stating we understand she has to reboot the router and advised sending a new router may help, or converting to fiber services. On 4/*/17, Verizon Appeals Repair Representative called the customer leaving a message. A please call letter was sent to [redacted] on 4/*/17. Verizon will address the customer's dispute when she responds.
On 11/**/15, a technician was dispatched and restored the
service. Out of service credit was issued for 11/[redacted]/5 for all lines in the
amount of $17.98. On 11/*, a technician in Verizon’s Fiber Solutions center instructed
the customer on how to set up her the ultra-forward feature. On...
11/**/15,
Verizon advised the customer that credit for the data account was applied in
the amount of $535.46 (she was billed $753.45 but was given credit for $99.99
on 10/* and $100 on 6/*). It was also noted that on 10/**, a manager gave a
credit of $750 for the features not working for 6 months. The customer wanted
credit for her entire service for 6 months. The customer was advised that
credit could not be issued. All remaining charges are sustained.
A Verizon representative spoke with [redacted] on 2/**/2016. [redacted] advised that she had filed a property damage claim but had not heard from the adjuster. The representative contacted the Sedgwick claims adjuster and had him contact [redacted] about the damage claim. The representative spoke with [redacted]...
[redacted] again on 2/**/2016. [redacted] advised that she had spoken with the claims adjuster, and has been promised payment for her claim. [redacted] has the direct number of the Verizon representative to call if she has any further issues with this damage claim.
[redacted]Please see attached documents.
I received yet another invoice yesterday when I cam home from work from Fingerhut...I received one last Saturday and then one the week before...they just received my payment yesterday yet I have to date received no credit from them so it appears they will continue on this path of harassment towards me...here are the latest notices for request of payment I have received from them - I want this to be in the file and my complaint against them.
[redacted]copied and pasted from email. (FingerhutDocuments.pdf)
Please be advised, Verizon has made contact with the consumer and reviewed the account with him. The consumer was to have a monthly recurring charge of $135.79 until January 2018. As of 11/*/17 Verizon has issued adjustments to correct the monthly charge billed for the past 2 months. A 3 month...
recurring credit has been applied to the account to ensure monthly billing is $135 for the remainder of his contract (expiring January 2018). Verizon apologizes for any inconvenience caused surrounding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please be advised, Verizon spoke with the consumer on 6/**/15 regarding this matter. Records reflect the consumer contacted Verizon on 6/**/15 to dispute the charges billed for the pay per view charge of $99.99. As of 6/**/15 Verizon issued an adjustment of $111.57 and also...
discussed setting up parental control pin for pay per view programming to prevent unwanted charges in the future.
Farmer Jones Barns Inc. was involved in a Group Service outage which was reported on June **, 2017 and identified and repaired on June **, 2017. The customer's telephone line was still call forwarded to an alternate number and on June **, 2017 was removed. We applied one week out of...
service credit to the account which will be reflecting on the customer's next billing statement.
CONFIDENTIAL COMMUNICATION March 21,...
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states Fingerhut sent her a camera that she did not order, and she returned the unopened merchandise to Fingerhut. Fingerhut received the return but continued to bill her for the camera. Ms. [redacted]’s desired resolution is to receive in writing the camera was returned. Records indicate a Polaroid Purple 8MP Digital Camera, a PQI 2GB SD Flash Card and a Double Cereal Dispenser were purchased from Fingerhut on September 11, 2008. The items were sent to the same address that is on Ms. [redacted]’s complaint. Our records also indicate that we received a Revdex.com complaint from Ms. [redacted] in June of 2009. In that complaint, Ms. [redacted] states she wanted to order a camera but believes she was sent the wrong camera. We had no contact from Ms. [redacted] before she returned the camera. Had she contacted us, we could have provided the return information at that time. Fingerhut received the return of the camera from Ms. [redacted] on November 26, 2008. Due to the length of time that has passed since the purchase date we were unable to accept the return as we require returns to be made in accordance with our return policy which states: We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are nonrefundable. Computers, camcorders, videogames, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers’ warranty. Software and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only. This item was returned to Ms. [redacted] on December 16, 2008. A letter explaining the return policy in detail was sent to Ms. [redacted] on January 28, 2009. On March 9, 2009 Ms. [redacted] returned the camera a second time to Fingerhut. Upon receiving this return a letter was sent to Ms. [redacted] in which stated, “We are not issuing any credit for the merchandise and we are no longer able to send it back to you.” On May 5, 2009 this item was disposed of. Due to severe delinquency Ms. [redacted]’s account was charged off on November 26, 2009 with a balance owing of $381.22. This account was then subsequently sold on February 28, 2012 to Jefferson Capital. For all concerns regarding this account Ms. [redacted] will need to contact Jefferson Capital at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The complaint #[redacted] with Verizon Fios has NOT been resolved. The customer relations specialist I spoke with listened, and responded with excuses, not resolutions.1) I have an auxiliary receiver box, and according to a tech: this is used in a bedroom, or kitchen, not as a main box. I was told that is goes with my level of service.2) I cannot receive any help via their help line because of the box in question. A tech must be dispatched. The last tech replaced the outside box (at a cost to Verizon of $1500.00, so he said) One tech called his wife at his home to get the channel line-up, because my auxiliary box cannot support a guide. They will supply a main box for more money per month, though. Verizon customer service is going to interrogate the techs dispatched..3) Customer service for phone or TV always sends you to "[redacted]r ..." to resolve problems. I have no computer at my home, nor do I have their internet service. I do not have a "smart phone" either. 4) The voice mail storage is very small. I have to erase, or delete messages all the time. When I asked about this, I was told that "I probably did not use the old VM very much..." That is not a satisfactory answer. It is like two kids arguing "nuh-uh", and "uh huh".5) late charges: it takes Verizon 12 days to post a check. I have had late charges removed with a phone call, but I was told that the late charges incur on the unpaid balance. Isn't that charging interest on a utility bill? The sales division is very good, however. I took on Verizon Fios thinking that telephone and TV would be better, as they stated. It wasn't, it isn't, and it won't be. I want my balance zeroed, as I have had sub-standard service for phone and TV, and a proper box at no additional cost. If they can now offer a "cafeteria" style choice of channels (which they told me wasn't possible), they can limit the correct receiver box to the level of the customers designated level of Fios services.[redacted]I want my balance zeroed, as I have had sub-standard service for phone and TV, and a proper box at no additional cost. If they can now offer a "cafeteria" style choice of channels (which they told me wasn't possible), they can limit the correct receiver box to the level of the customers designated level of Fios services.
Sincerely,
[redacted]
In response to the complaint filed the damaged fence and lawn were repaired. The customer has been provided direct contact information along with the number for the Verizon contractor.
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about her final bill balance. Upon review, Verizon noted [redacted] was charged for a router that she advised she did not...
purchase. Verizon has issued a total credit in the amount of $221.50 to 0 out the account. $170.99 was issued previously for the router and $50.51 was again issued on 12/**/17 to close out the account. Verizon has communicated this information to [redacted] and we have assured her this account has a 0 final balance. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.