Verizon contracted the customer and apologized for thebilling issueA monthly credit of $has been applied to the account toreplace the lost discountsA credit of $ has been issued to cover thecurrent bill
Upon receipt of the complaint, we spoke with the customer on December **, and apologized for the inconvenienceThe issue was referred to the appropriate department to review and investigateA repair ticket was issued for a technician dispatch scheduled for December **. Our
technician was on site, replaced the outside facilities, providing the customer with dial tone. We spoke with the customer the same day who confirmed he has working service. The customer's account was credited for the dates that he did not have service which will appear on the next bill statement
A Verizon representative contacted the customer and apologized for his customer service experience. The representative also advised that further review of his contacts would be made to identify coaching opportunitiesA letter of apology was also emailed to the customer.The representative
explained that since the account had been closed she was unable to credit the $3.50. The customer advised that he understood and was satisfied with just receiving the apology letter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While my debt was sold to another company, it was Verizon's lack of due diligence that led to this situation. I provided proof to Verizon years ago stating that I had paid the bill in question My credit report showed a delinquency this year which affected my credit rating
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
A customer service representative spoke with the customer and advised that our records show that he renewed his service on 11/**/15. The representative provided the order number of the year contract. The representative explained that a month to month agreement is higher and showed the
discounts that he was receiving with the year contract. The customer advised that he doesn't look at his bill or his emails. The representative apologized for all of the inconvenience but advised that the Early Termination Fee would still apply
*** ***Case *** Thank you for referring the case of *** *** to our office for review. We appreciate you bringing this matter to our attention*** *** expressed concern regarding double billing of the VerizonYourDomain and the service is not workingAccording to our
records, there were two orders submitted to add the VerizonYourDomain (aka Your Domain Service) which caused the customer to be billed $each for a total of $39.90.Unfortunately; we were unable to provide VerizonYourDomain to the customer since the *** portal was not disconnected prior to the submission of the VerizonYourDomain order An email was sent to the customer on June **, providing requirements for ordering VerizonYourDomain as well as how to remove the *** portal prior to the with detailed instructions on what was needed In addition, in order to retain the Verizon email address; the account must remain active. Our records reflect FiOS Data service was disconnected as requested on June **, 2015.We have issued credit for the $on the final account number: ***. This will result in a refund check which will be sent to the customer after the final statement generates in approximately 1-billing cycles.We have attempted to reach the customer to provide the above resolution but have not been successful. We apologize for any inconvenience this may have caused the customer. We trust this information will assist you in closing out this case.Sincerely,Laurene RSW Executive Relations
According to record, the customer's service was reinstated on May *, and removed from collections. Additionally, Verizon's Online billing team made several attempts to speak with the consumer to address his concerns regarding his inability to access/make payments online, without success. The consumer was advised to make contact if further assistance is required, to date, the customer has not made contact. The current balance on the account is $368.49. Verizon's online billing team will gladly assist upon customer contact
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It's amazing, Verizon disconnected my phones and refused to reconnect them. I was without telephone service for days before I went to another service. Verizon still will not give me a refund for the days of lost service, and over hours of my life on the phone with them, they apologized, and did try to go over fios packages for service but by that time I was already with a new service and did not want to change back. I was told that I would receive a refund for unused services but instead they sent me a bill, a bill that I did pay because I was exhausted and did not want to fight anymore. They won, but I feel better now because it will be the last payment I ever send to Verizon Verizon, you've admitted you disconnected my phones without cause, you apologized for the way I was treated. Please give me some compensation! A dollar! something and I will accept it and mark this complaint as resolved!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Technical Support departmentAccording to our records, *** *** *** expressed concern about trouble related to her phoneVerizon notes an order was completed on 02/**/restoring *** ***'s service under voice link equipmentVerizon notes *** *** can continue her current service at no additional costFurthermore, I have left my number and email with *** *** (daughter) should she have any additional questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This morning I received a fake like type of bill thanking me for being a customer saying the account was paid In full and to arrange a new service and It goes on and onOnly a fool would believe that was a genuine billI am going to close the case but If another notice arrives next month then I will know they are a bunch of fakes! Then I will reopen the case and leave It open til I have positive proof It Is closed.*** ***
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Usage Verification CenterAccording to our records, *** *** expressed concern about her phone restrictionsUpon review, Verizon noted the account was blocked on January **, due to past due and three non-consecutive, non-sufficient fund paymentsDue to payment history customer is in a cash only statusOur customer’s account is currently three months past dueOur usage verification center contacted our customer on March 10, and made a one-time exception to unblock *** *** long distance serviceHowever, the pay-per-view and video on demand blocks would remain until the account is current. *** *** phone service was restricted for a period of daysThis would equate to a month and a halfPhone services related to billing are in the amount of $monthlyVerizon issued a credit for a month and a half worth of service. Subsequently, Verizon referred this matter to our customer service departmentVerizon issued a credit for $as a good-will credit to our customer for the phone restrictionThis adjustment will appear no later than the April **, billing statementFurthermore, I have left my number with *** *** should she have any additional questions or concerns
We attempted to reach the customer to discuss their concerns. The customer's email address was deleted from the system on 9/*/16. Our records indicate the order was completed at 8:21pm that day. The emails in question were sent out prior to the email being deleted. We
apologize for any inconvenience that this matter may have caused the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The representative at Verizon did not waive the early termination feeMy wife was lied to by their salesperson during installation of their productShe believed in the verbal communication and hence accepted the terms on her mobile without reading itI understand that she accepted the terms on her mobile, but only because she trusted the salesperson's words when she spoke to them during installationThe call made by Verizon on 12/** did not resolve anythingI was just told that the early termination fee would not be waived, but I could continue to keep their service at a discounted rateAfter such an experience with Verizon, I won't even know if I am being lied to as wellAnyhow, I have already returned their equipment and switched to another service provider, which is much cheaper and does not have hidden agendas like early termination fee!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Hopefully I will receive the refund check within the day time frameThank you for your help in obtaining a positive and expeditious response for me
Sincerely,
*** ***
Please be advised, we spoke with *** *** on February *, to discuss her service issuesWe had a specialist run tests and confirmed her service was activeWe also addressed her security concernsWe trust this provides your office with the information required in this matter
Thank you, Verizon Executive Relations
Verizon spoke with customer 12/**/16 at 11:12 am, advised [redacted] payment of $152.35 on 11/**/16 covered DirecTV charges on the 10/**/16 from [redacted]. Informed she canceled the service on 10/**/16 so was not billed past the disconnection date. I explained on the 11/**/16 bill there was a credit of $6.30 from DirecTV. Customer was advised November bill was lower than because still receiving Triple Play discounts even though now had a Double Play. Informed customer on 01/**/17 bill will see correct charges, Double Play $44.99 MRC approx. $54-55. The account was corrected to Double Play via order [redacted] understood and had no further questions or concerns
I did receive the $10.00 gift card FINALLY but only after filing this complaint. We can close the issue but I am not satisfied with this company AT ALL!!!
I just got another email from Fingerhut saying I am past due when I make my monthly payments on time...it is not even due until the 24th - but this is from the false charges they continue to put on my account every month...I have every cancelled check to prove this =I just got one of these notices a...
couple days ago as well and also my bill from them last week and then a separate bill again from them last week demanding the payment saying I am past due and to pay all those phoney charges they continue to accrue on my account...I email them and they refuse to respond and when I call them it is overseas and they are very nasty...this is insane...I hope you can get this resolved for me before I am forced to go legal with them.
[redacted]copied and pasted from email.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she cancelled her Fingerhut Account, but each month she is receiving a bill with late fees and interest added. She states she was enrolled in a membership she never joined. Her desired outcome would be to have her account closed and the charges removed. Our records indicate Ms. [redacted] opened her Fingerhut account on October 23, 2012. Ms. [redacted] closed her account on August 1, 2016. If Ms. [redacted]’s account was not paid in full when she closed it, her outstanding balances will continue to accrue interest and other charges and be subject to the terms and conditions of the Agreement. As a reminder, the above referenced account is a revolving credit account. As such, it is subject to accrued interest charges whenever a balance is carried from one billing cycle to the next. The interest is calculated based on the account’s current Annual Percentage Rate of 25.15% and the monthly charges will vary in relation to increases or reductions in the account balance from month to month. Our records indicate Ms. [redacted] enrolled over the phone on June 14, 2013 in the Holsted Jewelry continuity program. Fingerhut is partnered with Holsted House, a provider of continuity programs. A continuity program is a collection of products where the customer signs up for an initial product offering and is shipped and billed for subsequent products automatically. The last time Ms. [redacted] was billed from Holsted Jewlery was on November 27, 2015. Ms. [redacted] was also enrolled for two Preferred Programs. Preferred Programs assists with making appointments, looking up phone numbers or movie times, dealing with travel arrangements, getting driving directions, and restaurant reservations. We recently requested the proof at enrollments for these plans from the provider, CPP. While they confirmed the enrollment method was via telephone with Ms. [redacted], their contractor providing the phone enrollment services at the time was unable to provide it. For this reason, we have decided to waive Ms. [redacted]’s balance in the amount of $64.92 as a courtesy. The current balance on Ms. [redacted]’s account is $0.00. If Ms. [redacted] has any additional questions regarding CPP she may contact them at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Verizon contracted the customer and apologized for thebilling issueA monthly credit of $has been applied to the account toreplace the lost discountsA credit of $ has been issued to cover thecurrent bill
Upon receipt of the complaint, we spoke with the customer on December **, and apologized for the inconvenienceThe issue was referred to the appropriate department to review and investigateA repair ticket was issued for a technician dispatch scheduled for December **. Our
technician was on site, replaced the outside facilities, providing the customer with dial tone. We spoke with the customer the same day who confirmed he has working service. The customer's account was credited for the dates that he did not have service which will appear on the next bill statement
A Verizon representative contacted the customer and apologized for his customer service experience. The representative also advised that further review of his contacts would be made to identify coaching opportunitiesA letter of apology was also emailed to the customer.The representative
explained that since the account had been closed she was unable to credit the $3.50. The customer advised that he understood and was satisfied with just receiving the apology letter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While my debt was sold to another company, it was Verizon's lack of due diligence that led to this situation. I provided proof to Verizon years ago stating that I had paid the bill in question My credit report showed a delinquency this year which affected my credit rating
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
A customer service representative spoke with the customer and advised that our records show that he renewed his service on 11/**/15. The representative provided the order number of the year contract. The representative explained that a month to month agreement is higher and showed the
discounts that he was receiving with the year contract. The customer advised that he doesn't look at his bill or his emails. The representative apologized for all of the inconvenience but advised that the Early Termination Fee would still apply
*** ***Case *** Thank you for referring the case of *** *** to our office for review. We appreciate you bringing this matter to our attention*** *** expressed concern regarding double billing of the VerizonYourDomain and the service is not workingAccording to our
records, there were two orders submitted to add the VerizonYourDomain (aka Your Domain Service) which caused the customer to be billed $each for a total of $39.90.Unfortunately; we were unable to provide VerizonYourDomain to the customer since the *** portal was not disconnected prior to the submission of the VerizonYourDomain order An email was sent to the customer on June **, providing requirements for ordering VerizonYourDomain as well as how to remove the *** portal prior to the with detailed instructions on what was needed In addition, in order to retain the Verizon email address; the account must remain active. Our records reflect FiOS Data service was disconnected as requested on June **, 2015.We have issued credit for the $on the final account number: ***. This will result in a refund check which will be sent to the customer after the final statement generates in approximately 1-billing cycles.We have attempted to reach the customer to provide the above resolution but have not been successful. We apologize for any inconvenience this may have caused the customer. We trust this information will assist you in closing out this case.Sincerely,Laurene RSW Executive Relations
According to record, the customer's service was reinstated on May *, and removed from collections. Additionally, Verizon's Online billing team made several attempts to speak with the consumer to address his concerns regarding his inability to access/make payments online, without success. The consumer was advised to make contact if further assistance is required, to date, the customer has not made contact. The current balance on the account is $368.49. Verizon's online billing team will gladly assist upon customer contact
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It's amazing, Verizon disconnected my phones and refused to reconnect them. I was without telephone service for days before I went to another service. Verizon still will not give me a refund for the days of lost service, and over hours of my life on the phone with them, they apologized, and did try to go over fios packages for service but by that time I was already with a new service and did not want to change back. I was told that I would receive a refund for unused services but instead they sent me a bill, a bill that I did pay because I was exhausted and did not want to fight anymore. They won, but I feel better now because it will be the last payment I ever send to Verizon Verizon, you've admitted you disconnected my phones without cause, you apologized for the way I was treated. Please give me some compensation! A dollar! something and I will accept it and mark this complaint as resolved!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Technical Support departmentAccording to our records, *** *** *** expressed concern about trouble related to her phoneVerizon notes an order was completed on 02/**/restoring *** ***'s service under voice link equipmentVerizon notes *** *** can continue her current service at no additional costFurthermore, I have left my number and email with *** *** (daughter) should she have any additional questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This morning I received a fake like type of bill thanking me for being a customer saying the account was paid In full and to arrange a new service and It goes on and onOnly a fool would believe that was a genuine billI am going to close the case but If another notice arrives next month then I will know they are a bunch of fakes! Then I will reopen the case and leave It open til I have positive proof It Is closed.*** ***
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Usage Verification CenterAccording to our records, *** *** expressed concern about her phone restrictionsUpon review, Verizon noted the account was blocked on January **, due to past due and three non-consecutive, non-sufficient fund paymentsDue to payment history customer is in a cash only statusOur customer’s account is currently three months past dueOur usage verification center contacted our customer on March 10, and made a one-time exception to unblock *** *** long distance serviceHowever, the pay-per-view and video on demand blocks would remain until the account is current. *** *** phone service was restricted for a period of daysThis would equate to a month and a halfPhone services related to billing are in the amount of $monthlyVerizon issued a credit for a month and a half worth of service. Subsequently, Verizon referred this matter to our customer service departmentVerizon issued a credit for $as a good-will credit to our customer for the phone restrictionThis adjustment will appear no later than the April **, billing statementFurthermore, I have left my number with *** *** should she have any additional questions or concerns
We attempted to reach the customer to discuss their concerns. The customer's email address was deleted from the system on 9/*/16. Our records indicate the order was completed at 8:21pm that day. The emails in question were sent out prior to the email being deleted. We
apologize for any inconvenience that this matter may have caused the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The representative at Verizon did not waive the early termination feeMy wife was lied to by their salesperson during installation of their productShe believed in the verbal communication and hence accepted the terms on her mobile without reading itI understand that she accepted the terms on her mobile, but only because she trusted the salesperson's words when she spoke to them during installationThe call made by Verizon on 12/** did not resolve anythingI was just told that the early termination fee would not be waived, but I could continue to keep their service at a discounted rateAfter such an experience with Verizon, I won't even know if I am being lied to as wellAnyhow, I have already returned their equipment and switched to another service provider, which is much cheaper and does not have hidden agendas like early termination fee!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Hopefully I will receive the refund check within the day time frameThank you for your help in obtaining a positive and expeditious response for me
Sincerely,
*** ***
Please be advised, we spoke with *** *** on February *, to discuss her service issuesWe had a specialist run tests and confirmed her service was activeWe also addressed her security concernsWe trust this provides your office with the information required in this matter
Thank you, Verizon Executive Relations
Verizon spoke with customer 12/**/16 at 11:12 am, advised [redacted] payment of $152.35 on 11/**/16 covered DirecTV charges on the 10/**/16 from [redacted]. Informed she canceled the service on 10/**/16 so was not billed past the disconnection date. I explained on the 11/**/16 bill there was a credit of $6.30 from DirecTV. Customer was advised November bill was lower than because still receiving Triple Play discounts even though now had a Double Play. Informed customer on 01/**/17 bill will see correct charges, Double Play $44.99 MRC approx. $54-55. The account was corrected to Double Play via order [redacted] understood and had no further questions or concerns
I did receive the $10.00 gift card FINALLY but only after filing this complaint. We can close the issue but I am not satisfied with this company AT ALL!!!
I just got another email from Fingerhut saying I am past due when I make my monthly payments on time...it is not even due until the 24th - but this is from the false charges they continue to put on my account every month...I have every cancelled check to prove this =I just got one of these notices a...
couple days ago as well and also my bill from them last week and then a separate bill again from them last week demanding the payment saying I am past due and to pay all those phoney charges they continue to accrue on my account...I email them and they refuse to respond and when I call them it is overseas and they are very nasty...this is insane...I hope you can get this resolved for me before I am forced to go legal with them.
[redacted]copied and pasted from email.
CONFIDENTIAL COMMUNICATION October 5,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she cancelled her Fingerhut Account, but each month she is receiving a bill with late fees and interest added. She states she was enrolled in a membership she never joined. Her desired outcome would be to have her account closed and the charges removed. Our records indicate Ms. [redacted] opened her Fingerhut account on October 23, 2012. Ms. [redacted] closed her account on August 1, 2016. If Ms. [redacted]’s account was not paid in full when she closed it, her outstanding balances will continue to accrue interest and other charges and be subject to the terms and conditions of the Agreement. As a reminder, the above referenced account is a revolving credit account. As such, it is subject to accrued interest charges whenever a balance is carried from one billing cycle to the next. The interest is calculated based on the account’s current Annual Percentage Rate of 25.15% and the monthly charges will vary in relation to increases or reductions in the account balance from month to month. Our records indicate Ms. [redacted] enrolled over the phone on June 14, 2013 in the Holsted Jewelry continuity program. Fingerhut is partnered with Holsted House, a provider of continuity programs. A continuity program is a collection of products where the customer signs up for an initial product offering and is shipped and billed for subsequent products automatically. The last time Ms. [redacted] was billed from Holsted Jewlery was on November 27, 2015. Ms. [redacted] was also enrolled for two Preferred Programs. Preferred Programs assists with making appointments, looking up phone numbers or movie times, dealing with travel arrangements, getting driving directions, and restaurant reservations. We recently requested the proof at enrollments for these plans from the provider, CPP. While they confirmed the enrollment method was via telephone with Ms. [redacted], their contractor providing the phone enrollment services at the time was unable to provide it. For this reason, we have decided to waive Ms. [redacted]’s balance in the amount of $64.92 as a courtesy. The current balance on Ms. [redacted]’s account is $0.00. If Ms. [redacted] has any additional questions regarding CPP she may contact them at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS