Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is not trueThe $discount applies for months, not for the monthsBut in October I will be billed for $Do you see that the $does not matter since they will increase my bill a lot more? I’ll be hit next October by a huge increase per month $for the rest of the monthsSo, the $they promised it is a lieAccording to a message from Verizon, the $is good for only one month, the month of September of Furthermore, I was not notified about the new contract for monthsVerizon decided to renew it without my knowledge, and to charge me more, without any option, in an abusive wayPlease, help to correct it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was never sent a bill nor was I called about this balanceI would have gladly paid it if I knewI was told there wasn't any disconnection fees because Verizon wasn't available in the town I moved toWhy am I now getting mixed signals and now have a bill that I would have paidI paid on time every month when I had Verizon and if I was aware of the bill, I would have paidMy number didn't change, SO why wasn't I called? Please remove this from my credit report and call me so I can make a payment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Verizon’s records show a systematic issue caused the customer’s disconnect order to not process to completionVerizon re-issued an order to disconnect the account which completed on 12/**/The account was adjusted for the full balance of $and closed. The account was not
credit reported or in jeopardy of being reportedA representative has spoken with the customer about the issue and explained the information above. Additional concerns shared by the customer were referred to Verizon Management for review. The customer has advised she viewed the account on line and confirmed the balance is zero and the account was closed. The customer advised the issue was resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
###-###-#### is a landline numberMy parents do not have Verizon wirelessThey have had this landline telephone number for over yearsWe have bills that can confirm this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Upon receipt of the rebuttal, the issue was referred to the appropriate department to review and investigateThe customer received a $credit for the missed appointment as well as a $recurring credit for monthsThe $charge for the extender was billed in three installments with the installment appear on the upcoming June bill statementOnce the bill generates, the representative will credit the first $installment and cancel the remaining two installment and will adjust the $one time shipping feeAn email was sent to the customer on June ** advising of the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon is still not honoring what was told to me by the original representative told me when I placed the orderVerizon records all of the callsIf they were to listen to the call they would hear for themselves what was saidThey should honor what was promised to me on that call!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint remains the same!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The customer was upset he was put into a new two year contract in June without his permission and his bill is now moreOur CSSC agent spoke with the customer and he is upset that he was put into a new two year contract in June without his permission and his bill is now moreWe issued order number *** to put the customer back into 75/FDV and Ultimate HD for $We removed Starz and added $credit for months to honor promised rate of $per month for months
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am not happyWill pay what is owe on my pay schedule and at the end I will be less customer dealing with verizon
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any written correspondence from the business yetThey have attempted to call, but I am unable to take personal calls during regular or extended business hoursThis is one reason I asked for a written confirmation of their resolution--the other being that I have so far not had a resolution despite verbal confirmations over the phone, and this doesn't leave me or the business with a satisfactory record.Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
On 6/**/15, Verizon spoke with *** *** regarding his concernsHe confirmed his service was workingThe company has apologized for his experience and advised his experience would be used as coaching to prevent this in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Verizon sold me a bill if goods that they are not honoringThey said that my bill would be $before my company discountIt is not my fault that the representative was wrongI accepted the service because of what I was getting for the price! Now they want me to pay extraIt's not fair and I would like to know what is the next step I should take with the Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since the services were restored all tv programing is blipping in and out many times during viewing, the screen and sound go out for a few seconds then returns
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
A Specialist reached out to the customer on January *** and *** to discuss his account. The customer was expecting a credit in the amount of $not $As of today the customer has not returned the Specialist callsAccording to our records, for the previous case the Specialist issued the customer eight credits on December *** 2017. The credits totaled $and cover the customer’s April **, bill through his November *** bill. The Specialist did agree to follon the customer’s account each month through his March **, bill to adjust the bill to $33.18. The Specialist adjusted the customer’s December *** bill on January *, in the amount of $
*** *** was advised that Verizon's contract terms does not include the rate of our equipment or premium channels & that those rates are subject to change at any time with notificationOur ad does state that the contract terms excludes equipment & premium channels
On 12/*/17, Verizon Appeals Billing Representative spoke with customer and resolved his concernsThe Representative issued the remaining credit for the callsA Representative had previously issued a credit of $Total amount of charged calls came to $plus taxThe Appeals
Representative issued credit totaling $and confirmed that all charges for the calls including tax have now been credited
Subsequent to receipt of the complaint, a Verizon billing consultant spoke to *** *** today, January **, 2018. The consultant advised that the Game Show Network (“GSN”) is not available in *** ***’s current package and all channel packages are subjected to change*** *** advised
he does not want to change from his current package and stated he had no further concerns
According to our records, a Verizon representative spoke to *** *** on January **, and apologized that he had been incorrectly advised that the 'router" he has would be compatible with Verizon FIOS*** *** went to our local store and was given the correct router at no chargeThe
Verizon representative sent return labels to *** *** so he can return the router that was shipped to him
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is not trueThe $discount applies for months, not for the monthsBut in October I will be billed for $Do you see that the $does not matter since they will increase my bill a lot more? I’ll be hit next October by a huge increase per month $for the rest of the monthsSo, the $they promised it is a lieAccording to a message from Verizon, the $is good for only one month, the month of September of Furthermore, I was not notified about the new contract for monthsVerizon decided to renew it without my knowledge, and to charge me more, without any option, in an abusive wayPlease, help to correct it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was never sent a bill nor was I called about this balanceI would have gladly paid it if I knewI was told there wasn't any disconnection fees because Verizon wasn't available in the town I moved toWhy am I now getting mixed signals and now have a bill that I would have paidI paid on time every month when I had Verizon and if I was aware of the bill, I would have paidMy number didn't change, SO why wasn't I called? Please remove this from my credit report and call me so I can make a payment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Verizon’s records show a systematic issue caused the customer’s disconnect order to not process to completionVerizon re-issued an order to disconnect the account which completed on 12/**/The account was adjusted for the full balance of $and closed. The account was not
credit reported or in jeopardy of being reportedA representative has spoken with the customer about the issue and explained the information above. Additional concerns shared by the customer were referred to Verizon Management for review. The customer has advised she viewed the account on line and confirmed the balance is zero and the account was closed. The customer advised the issue was resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
###-###-#### is a landline numberMy parents do not have Verizon wirelessThey have had this landline telephone number for over yearsWe have bills that can confirm this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Upon receipt of the rebuttal, the issue was referred to the appropriate department to review and investigateThe customer received a $credit for the missed appointment as well as a $recurring credit for monthsThe $charge for the extender was billed in three installments with the installment appear on the upcoming June bill statementOnce the bill generates, the representative will credit the first $installment and cancel the remaining two installment and will adjust the $one time shipping feeAn email was sent to the customer on June ** advising of the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon is still not honoring what was told to me by the original representative told me when I placed the orderVerizon records all of the callsIf they were to listen to the call they would hear for themselves what was saidThey should honor what was promised to me on that call!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint remains the same!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The customer was upset he was put into a new two year contract in June without his permission and his bill is now moreOur CSSC agent spoke with the customer and he is upset that he was put into a new two year contract in June without his permission and his bill is now moreWe issued order number *** to put the customer back into 75/FDV and Ultimate HD for $We removed Starz and added $credit for months to honor promised rate of $per month for months
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am not happyWill pay what is owe on my pay schedule and at the end I will be less customer dealing with verizon
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any written correspondence from the business yetThey have attempted to call, but I am unable to take personal calls during regular or extended business hoursThis is one reason I asked for a written confirmation of their resolution--the other being that I have so far not had a resolution despite verbal confirmations over the phone, and this doesn't leave me or the business with a satisfactory record.Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
On 6/**/15, Verizon spoke with *** *** regarding his concernsHe confirmed his service was workingThe company has apologized for his experience and advised his experience would be used as coaching to prevent this in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Verizon sold me a bill if goods that they are not honoringThey said that my bill would be $before my company discountIt is not my fault that the representative was wrongI accepted the service because of what I was getting for the price! Now they want me to pay extraIt's not fair and I would like to know what is the next step I should take with the Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since the services were restored all tv programing is blipping in and out many times during viewing, the screen and sound go out for a few seconds then returns
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
A Specialist reached out to the customer on January *** and *** to discuss his account. The customer was expecting a credit in the amount of $not $As of today the customer has not returned the Specialist callsAccording to our records, for the previous case the Specialist issued the customer eight credits on December *** 2017. The credits totaled $and cover the customer’s April **, bill through his November *** bill. The Specialist did agree to follon the customer’s account each month through his March **, bill to adjust the bill to $33.18. The Specialist adjusted the customer’s December *** bill on January *, in the amount of $
*** *** was given a credit of $as a courtesy to zero out the bill. The account was corrected on 11/**/he will receive one bill going forward
*** *** was advised that Verizon's contract terms does not include the rate of our equipment or premium channels & that those rates are subject to change at any time with notificationOur ad does state that the contract terms excludes equipment & premium channels
On 12/*/17, Verizon Appeals Billing Representative spoke with customer and resolved his concernsThe Representative issued the remaining credit for the callsA Representative had previously issued a credit of $Total amount of charged calls came to $plus taxThe Appeals
Representative issued credit totaling $and confirmed that all charges for the calls including tax have now been credited
Subsequent to receipt of the complaint, a Verizon billing consultant spoke to *** *** today, January **, 2018. The consultant advised that the Game Show Network (“GSN”) is not available in *** ***’s current package and all channel packages are subjected to change*** *** advised
he does not want to change from his current package and stated he had no further concerns
According to our records, a Verizon representative spoke to *** *** on January **, and apologized that he had been incorrectly advised that the 'router" he has would be compatible with Verizon FIOS*** *** went to our local store and was given the correct router at no chargeThe
Verizon representative sent return labels to *** *** so he can return the router that was shipped to him