Ashley Stewart

Customer requested shipping be refunded for the order in question. We have since reimbursed customer for shipping. thanks

Complaint [redacted]   To Whom It May Concern:   This issue was resolved. After researching the missing items and partnering with the Warehouse we did refund the customer for the two items on May 12, 2016. If customer does not see this refund posted to her account within 3-5 ...

business days after the refund she can contact Ashley Stewart Customer Service at [redacted].

Response:7/26/2017 To Whom It May Concern: I am responding to complaint ID [redacted]. We have reached out to customer on 7/19/2017 via email, advising her that she can return the item. Upon receipt of the item, we will refund customer what was paid on the original form of payment. Thank you. [redacted]...

Stewart Customer Service

Tell us why her 11/14/2017To Whom It May Concern:I am responding to complaint ID [redacted]. Customer did reach out to us letting us know she believed her credit card was charge for a cancelled item. The rep that she spoke with did provide customer with the correct information.  Customers...

credit card was never charged for the cancelled item. Customers card was only charged $27.02 for the item which shipped on 10/19. Funds are not removed from a customer’s card until the items are ship.  The charge of $27.02 should be reflected on her credit card statement.  Thank you.Ashley Stewart Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I have only recently started ordering from Ashley Stewart. I have always preferred another competitor store and now I know why. I have ordered from this company 5 times. 4 online and one birthday treat from a friend in store. I was not satisfied with my first order last summer because there didn't seem to be a standard fit across the sizes. I ended up with clothes that were either too big or too small. Since they were final clearance I could not return them. Wasted money. Then, in November my friend took me across town in store to buy a birthday outfit. It worked out great and the pants I wear with almost anything. This gave me new faith, but I still didn't go back to the store because the sizes don't always go up to what I need. I ordered some items that I had previously seen in the store, but larger sizes. That order was missing an item and I found out it had been over sold. I didn't really complain even though it seemed odd. Then I ordered again when another sale came. This time, I also recieved a notification after the fact that part of my order was not shipped due to inventory. I was very upset because I had passed on another item to get the one I ordered. Also, another item was supposed to be part of an outfit. Without the other part, I really didn't want to keep it. Customer service was able to honor the percent of for another item and I was pacified. When the items came in several were of poor quality material and I will only likely wear 50% of the order. Then I received $125 diva bucks. At first I wasn't even going to bother using them because of previous troubles but when my friend showed me a jogging suit she wanted to get for me on the last day to use them, I decided I might as well since she was getting it for me anyway. I deliberately arranged my purchase as to use the maximum dollars necessary. In this case $125 off $250. My subtotal was $252 and I felt satisfied. Unfortunately a few days later I recieved another email stating that 2 of my favorite items in the order were not shipped due to, you guessed It, inventory. Not only that, my order was reduced so only $75 of my diva dollars were used. I am so sick of ordering things that are not available. If every other store can keep an accurate live inventory, there is no reason why this store can't keep up. I do not want more diva dollars and I do not want to choose a different outfit. Either my order should be filled as ordered or I feel that the remaining $50 of my dollars should be applied to this order for the sheer inconvenience that the automatic email keeps apologizing for. I am not going to continue to shop here if it is not resolved. I shop in sprees usually averaging $200-350 dollars each time I have never had such problems with the competition's sTORe . Get RID of bad inventory practices or lose your customers.

I purschased several items from Ashley Stewart on 5/6/17 and I went to the store to returned them. The manager was very disrespectful and a lair! She refused to give me a cash refund because I used a direct express debit card(debit) and she stated the card was a credit card. If you ever received benefits from social security then you know what direct express card is a way of receiving benefits thru SSI. It's not a credit card but a debit card! I asked for corporate number and the manager gave me wrong number twice. Then she told me if I speak with someone in corporate and if they ok an override, I will get a cash refund! I was told by customer service to get the district manager info fro the store. When I asked the manager for the district manager info, she asked for my name and number and said she emailed the manager and that I should receive a phone call! I'm still waiting on that phone call! I will never shop in Ashley Stewart again!

Hello, I shop at Ashley Stewarts a lot because they have very stylish plus size clothing. I was recently in the [redacted] searching for a casual look outfit to wear to an all white affair, I found the perfect blazer to accomadate a pair of white stretch linen shorts I had purchased elsewhere, without the blazer the entire ensemble would have sucked. Thank You to the workers for their assistance and output which helped me with all of my doubts and curiousity of how it would look. Great atmosphere for shopping, I love it!","pos-1

Review: On March ** I returned an item to the store, to get a refund on my credit card as of today I have called Ashley Stewart every other day and not one person has ever called me back. I have gone back to the location and the store clerk has been nice but I am still awaiting an answer as to why I have not received my refund in almost thirty days.Desired Settlement: I would like someone in management to contact me with my refund.

Consumer

Response:

At this time, I have not been contacted by Ashley Stewart regarding complaint ID [redacted].Sincerely,[redacted]

Order placed March 21, 2016 - Order Shipped March 25, 2016 via the email sent.
Contacted AS via email April 11, April 14 and April 22.

April 11 response: It was shipped please check your post office
April 14 response: Since the package is considered International via AS standards, it has 21 business day for delivery. My response, Military Address are NOT considered overseas via the USPS, only declaration need to be made as it is going into anther country.
April 22: Waiting for Response

I would like a full refund since has been 31 days since the order was placed.
I have place order with other companies in the states and received packages within 10 day.

I truly would like a reply and a refund.

Review: In Nov 2013 I purchased an item from Ashley Stewart website. It was a web exclusive item and therefore could not be returned to a store. I returned it by mail, as required, on Nov 8 via 2 day shipping from the local post office. It was to arrive in NJ from Baltimore on or about Nov 12, 2013. It sat for over 2 weeks without being picked up so my refund can be processed. I have made repeated calls and each time am told a credit of $53.01 was due and posted to my account. The next 2 billings statements donot/have not shown a credit. I was told it was porcessed on Nov 21 and another time told Nov 29. I was told to email my statements because rep with credit side of Ashley Stewart keep saying it has been posted. I was told it was posted and matter CLOSED. I received my January 2014 statement and still there is no ccredit of $53.01.Desired Settlement: I simply want my $53.01 credit that is clearly due to me and clearly is not appearing on my statement as I have shown to [redacted] Bank.

Business

Response:

The customer was issued a refund on 2/4/14. The return was not processed properly in our system and therefore, even though the item was returned to our warehouse, the system did not recognize her order as "returned" until we were contacted by the customer to investigate the status of the return.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and was told twice before I was credited so I'm leary that it has been actually taken care of. I will accept the answer for now but have to wait until next statement to ensure I was properly credited.

Regards,

Review: I placed an order online July 26, 2014 and received the items about a week later. After trying the items on, I did not like the fit and returned all the items on my order (#[redacted])back to the business as instructed on their website. On September 10, 2014 I called and spoke to an associate about my refund and she stated that credit card had expired and that they attempted to refund my credit card but unsuccessful. Ok, fine. She proceeded to tell me that she could escalate the situation to receive my refund and someone would contact me within 24-48 hours. I never received such a call. I called back on September 17, 2014 and spoke with an associate named [redacted] (#[redacted]) to inquire about the status of my refund and she stated that they had no record of me calling and again she stated she would escalate my refund to have the company cut me a check and should have it within 3-5 days. I called a third time on September 24, 2014 numerous times throughout the day to inquire about the status of my refund to no avail or response.Desired Settlement: I want my refund and will never do business with this organization again.

Review: The beginning of November I placed a order on the telephone with c/s rep of Ashley stewart online store after about a week on November 14, 2013 I received a email stating item has been shipped , so I wait for about a week still no item then 2 weeks no item so I call corporate office no one ever pickup try again and again so after a couple of days I tried again and got a person her name [redacted] who stated she would call me back later that day but she did not so I called her back and hot voice mail , I left another message. [redacted] call that following Monday left me voice mail stating the online c/s will be contacting me it never happen so I call again place on hold for over 40 minutes and no one came back to phone line called [redacted] again to advise no one still has not contact and that she did not call me back to follow up and she got defensive . This has been a awful display of customer service.I have been a customer for years I cannot believe this what Ashley stewart treats their customers it seems no one cared. I finally call and got this charge removed because I never received item . This was a gift I wanted for myself and do to ashley stewart neglect this item is no longer available.Desired Settlement: I expect that ashley stewart gifted me with a store gift card for the amount of the jacket I order and never received.

Business

Response:

On 2/5/14 we resolved matter of the online order by sending [redacted] a $50 AS gift card per her request.

Review: I placed an order for 4 items,on Wednesday,May 8,2013 I received my items and began to try them on and the zipper on the pair of pants that I ordered for an event was busted. I called the Ashley Stewart "customer service" line and spoke with representative number one in speaking to representative number one I was basically told that the customer {me} would be responsible for any charges in sending the defective pants back and purchase a new pair at the regular cost plus pay to have those shipped and its no guarantee that I will have the pants by the time I need them which would be Saturday,May 18,2013. I asked what was their policy about shipping damaged products and she said there was no policy for that I asked for a supervisor the call was then disconnected. I called back a second time and spoke to another representative she said the same thing I asked for a supervisor I was placed on hold for 15 minutes only to be told one was not available I expressed to her my background in customer service and that I was highly dissatisfied with the service I have been receiving along with the products and I would rather wait to speak to a supervisor she placed me on hold for another 15 minutes only to say that she would need to take a message and someone would call me back I waited a few hours and heard nothing so I called a 3rd time this time I was able to speak with a supervisor who once again has stated that I will have to pay more money I asked how can you charge me for the company's mistake she expressed they should have been inspected before they were shipped but since they didn't catch the mistake it was now up to me to obtain a new pair of pants and pay for the shipping on the old pair of pants. I could see if I was returning the pants at my own free will but this is a defective product. I can even see if its been days since they were delivered but it had not been an whole hour before I discovered the issue. I am truly completely outdone with this whole ordeal.Desired Settlement: My desired outcome would have been for them to pay the shipping back of the defective pants upon me sending them back not once they receive the pants suppose they get lost in the mail I am waiting for money that I have paid, also it is unfair to ask the customer to repurchase the product that they have already purchased and the company has already been paid so now I have paid for the same pair of pants twice, also I ordered 2 weeks before I needed the it took a 4 days for them to be shipped and delivered to me so now I am at risk of not having them when I need them and they have been paid for twice the company should ensure that i'll get them when I need them because it was their mistake not mine. The full return policy needs to be revamped because how can you punish {for lack of a better word} a customer for a careless mistake that the company has made.

Review: I order merchandise during a "Cyber Monday" sale. I got my confirmation notice and it says the timeline in which you will get a shipping email, which is supposed to be two days. The email states " If this email has not been received within two business days, please call our Customer Service Center at the number above or send us an email by clicking here". Well, two days passed and no email. I called early in the day on Wednesday and the Rep. told me I will get an email at the end of the business day. So at the end of the day on Wednesday ( I called around 6pm EST), I spoke with another rep and they told me a different story. The rep. ( their name was [redacted].. PLEASE DO NO FIRE THEM over this he was great!) told me that since they had an overwhelming amount of orders that shipping can take an additional 6 days to go out. I was NOT told this earlier in the day. I still have NOT received an email even telling me about the issue. How can your company send out emails regarding additional sales, when you DO NOT have enough merchandise to fulfill?!?!?

I had an event that I paid for, that I cannot attend now because of the companies shady practices. I ordered online because I work two jobs and do not have time to go into a store and shop. I am saying shady because not notifying someone of an error is a bad business practice. I am not ordering anything from your business ever again.Desired Settlement: I want an apology letter ( even though I know it will be so generic and see-through) , my product and refund.

Admit to screwing up and letting customers down. Because this has damaged your brand in my eyes. When you do wrong by one customer , word of mouth is a powerful tool.

Business

Response:

Hello,Our records are showing order number [redacted] was shipped via UPS on 12/8 and delivered on 12/12.The tracking number is [redacted].Thank You

Review: I returned a defective bra as told to do by Ashley Stewart customer service. I've spoken with [redacted], and [redacted] via email since July 23, 2014, I've sent pictures of the bra, receipt, and USPS receipt.

I was told that they couldn't locate the item on January 10, 2015 by [redacted].

The bra opened to the front and it popped open continuously.Desired Settlement: I would like a refund for the bra and the postage.

Review: I purchased a swim suit on 3/14/14 online with Ashley Stewart the suit was shipped on 3/17/14 and I received it on 3/21/14. When I open the package that had no rips or cuts on the package it was completely sealed. I took out the top portion of the suit and it was fine exatclty what I had ordered, but when I took out the bottom portion of the suit (which was package in a seperate plastic bag from the top)I notice that it was wet and had a couple of brown smudges on it the tag had black spots on it as well.. I called the customer service # and was told very rudley that [redacted] was the only person who could help me and she would call me on monday. Monday arrived and no call from [redacted], so I decided to call back and I spoke with [redacted] who repeatedly put me on hold and said that [redacted] was the only person in the whole entire company that could help me..I explained the situation to [redacted] then she asked if I would consider washing the bottom portion of the suit since I wanted it so bad. I told her absolutely not; and that I put on gloves because I didn't want to touch it, and I also told her that I work for a corporation and I also do customer service, and that I was having hard time beleiving that...[redacted] would not give me any Corporate info when I asked...After several hours of research I located the corporate office # and spoke with [redacted] who also stated that in the entire company [redacted] was the only one to help me, I explained that [redacted] was not returning my phone calls. When I finally talke to [redacted] she was very sharp with her tones and spoke to me in a very condescending tone and said that the only thing she would or could do for me is email me a shipping lable and wait til the see that it was shipped and then mail me another one... or refund me my money... I could'nt belive that she would rather just give me my money back instead of trying to accomidate the customer. All I wanted was to have it overnighted to me because I need it for my vacation .Desired Settlement: After being totaly disrespected and rudely talked to I want a total refund....! They have lost a loyal customer

Review: I order a couple of items for the Ashley Stewart website, and I entered a coupon code to get my items at a discount, and because of a glitch with the coupon I was denied my items. I had nothing to do with a glitch being in the system. They refused to give me a discount on my clothing, did not work with me when I even offered to pay for some of of the items at a discount and they still did not work with me, even though it was their computer system fault. And they took my money instantly and their customer service clerk as well as their rude manager said it'll take three to five business days to give my money, when it didn't take three to five business days to take my money. I either want my items or I want my money plus more, for the stress this is causing me because I was going on vacation and I needed those items before I left.Desired Settlement: I want my items that they had routed back to the warehouse or I want them a better discount then what was told to me.

Review: On Sunday 10/20/13 I was doing some shopping with several merchants and happened on the Ashley Stewart website and there was a sale going on of 30 percent off. I shopped and there was a sale of 30% off. The site began to become unstable and the pages weren't turning as quickly. At that time the sale changed from 30% off to 40% off TODAY ONLY!!! I noticed at the top that there would be an additional 15% taken off the order if I signed up to receive the mailer, so I did. I also ended up with free shipping. My total for the 9 items was 169.82 saving me about 161.09. Great sale!! Or so I thought. I received an email from customer service two days later although it was dated 10/21, that my order was held for 1 of 4 reasons and that I needed to contact customer service. I was told that because I was a new customer I had to send proof of I.D before my order would ship. She told me I needed a piece of mail with a header that used my PO BOX, a copy of the card last four showing drivers license. She told me she would place a note to hold the order as I would not send it til the next day. I got an email back requesting even more information. I called back and they then wanted a credit card/bank statement! After a conversation with that rude representative trying to figure out why that would be necessary I asked for someone in management. The person in management was worse than the rep and during that time my order was cancelled. She was told me she would replace the order but NOT AT THE SALE PRICE IS WAS ORIGINALLY QUOTED?? So I contacted customer service in NJ and the lady there said I was treated unfairly and she would forward the info to [redacted] and she would investigate to find my order and place my order by phone to get the sale I was quoted. But [redacted] never called. I called her and she first said she never got any information then she started reading what the online customer service said and told me they didn't deliver to PO Boxes and I will have to deal with online CSRsDesired Settlement: I ordered from other merchants on 10/20 and all others sent and email stating your order is on the way along with a tracking#. Ashley Stewart said they needed to confirm it was me. They spoke with me several times have 3 pieces of identification according to what they initially asked for. A complaint to a supervisor and to the Ashly steward store. Now they have a Revdex.com complaint from Me. If they can't tell I am who I say that I am by now, then its just they never intended to honor the sale. And to slip in something about a PO Box today only lets me know that. Any other merchant i've ever dealt with who doesn't deliver to a PO Box will usually accept the post office mailing address, but I wasn't afforded the luxury of offering that information because it was never about the PO Box, it was supposedly Proof of Identity.