Ashley Stewart

9/19/2017 To Whom It May Concern: I am responding to complaint ID [redacted].  We reached back out to Ms. [redacted] and confirmed with she has received the Return Label that was emailed to her a few months back. She said the return package is all packed up and has been for awhile. The reason...

she is so upset is because she does not want to spend her money to return this item back to our WH that arrived with the quality issue. I did advise her that we do not offer UPS pickup. However, we have since addressed the issue and have refunded the customer for the item. Tell us why here...

As of today 12/29, the customer was refunded her shipping and handling charges of $8.95. The refund should reflect in her account within 3-5 business days.

Customer contacted us on 2/2/17 that her Gift Card was no longer working due her receiving an error.  She contacted customer service who escalated the issue.  After researching the error message we were able to resolve the issue and was able to release the funds back on the customers Gift...

Card on 2/3/17.  Issue was resolved the very next day. Thanks-LaToya LaToya B[redacted] * Customer Service Manager, eCommerce & Stores

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.
  Thanks for the attention to this matter.

Response:11/10/2017 To Whom It May Concern: I am responding to complaint ID [redacted] Customer did reach out to us letting us know she had not received her package . We apologized via email when we sent her a status update. We did advise that at the time she contacted us, the order was not shipped....

The delay was due to high volume at our warehouse. However, due to the volume the item was out of stock by the time we got to her order. Customer order was cancelled and no charges was attached to her credit card. We sincerely apologize for her experience and hope to better serve her in the future. Thank you. Ashley Stewart Customer Service

Complaint: [redacted]
I am rejecting this response because: No one contacted me AT ALL I  regards to this. I will NOT agree to return anything unless I'm guaranteed an ENTIRE REFUND, including shipping and handling cost. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the package was not returned because of incorrect address. The address that was used on this order is the same address used when I placed an order on 4/28/16 order #[redacted]. Secondly, when I made contact on 7/26/16 I was told by the representative the package was received by their warehouse on 7/24 and I needed to wait for processing of the items. I then called again on 8/3 and was told they were going to have to process a lost package claim and I needed to wait for that process and a refund would not be be processed until around 8/9.

Response:To Whom It May Concern: I am responding to complaint ID [redacted]. We have reached out to customer on 7/19/2017 via email, advising her that she can return the item. Upon receipt of the item, we will refund customer what was paid on the original form of payment. We have since received multiple letters saying the customer denies the response and wants a refund. A refund cannot occur until the items are returned to the Warehouse. We have since called the customer on 8/3 with no response and sent the customer an email with a Return Label to send the items back to the Warehouse so she can receive a refund. Once the item is received we will refund. Below is the last correspondence to the customer: Hello [redacted], Thank you for shopping with Ashley Stewart, we are sincerely sorry that there was a problem with your order when you received it. We never want that to happen to any of our customers. We have sent in a request to [redacted] to have a prepaid return shipping label sent to you. You should be receiving an email shortly from [redacted] that will contain the prepaid return shipping label. Please be aware that there will be an expiration date on it, so please use it as quickly as possible after receiving it. Once your items arrive back to our warehouse it can take up to ten business days for your refund to appear back to your original payment method. Once again, we are sincerely sorry for the inconvenience this has caused you. If you have any additional questions, please call our Customer Service Department at [redacted]), or email us at [redacted]. We are available Monday-Friday 9am-9pm EST and Saturday 10am-4pm EST Sincerely, Amanda Ashley Stewart Customer Service ----------------------------Sent on: 8/11/2017 1:23:22 PM

1/10/2017 To Whom It May Concern: I am responding to complaint ID [redacted].  This issue was resolved on 1/4/2017.  Customer has since been refunded for the items she order (#[redacted]).  Thank you. Ashley Stewart Customer Service

Customer was refunded in full for both sweaters on 11/24/2014. Sweaters were purchased at B1G1 75% off. On 2/18/2015 we contacted customer and left voicemail after receiving the Revdex.com complaint to let her know that she was in fact refunded.

Complaint: [redacted]
I am rejecting this response because:Express shipping said 2 business days. Priority was 3-5. When I called customer service, the rep even acknowledged that express was 2 business days. If 3 would have been fast enough, I would not have paid for express shipping. This is from the website:Express Shipping typically arrives within two business days. i.e. if submitted on Saturday or Sunday, the order will ship on Monday and arrive Tuesday.I ordered on a Friday. My order was not shipped until Tuesday, so it was not within the 2 business days.
Regards,
[redacted]

Customer Information: [redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]: This issue was resolved on 2/1/2016 – customer was refunded. [redacted]: This issue was resolved on 2/1/2016 – customer was...

refunded.We had to file a Lost Package Claim and confirm shipment was not received before we were able to refund customer this is the normal process when filing a Lost Package Claim. We had to file a Lost Package Claim and confirm shipment was not received before we were able to refund customer this is the normal process when filing a Lost Package Claim.

12/15/2017To Whom It May Concern:I am responding to complaint ID [redacted] made on 12/8/2017. After researching customers order we do see that she was inadvertently charged the return shipping fee.  Customer was charged $8 not $8.95.  We will be crediting the $8 to her original form of...

payment.  Her credit will show in 5 -7 business days.

To Whom It May Concern: I am responding to complaint ID [redacted]. We have been in contact with Ms. [redacted] prior to receiving this complaint.  Ms. [redacted]s refund was mailed out on 6/14/2016 to the address she provided. We did make contact with her on 6/16 to let her know.  This issue...

has been resolved. Thank you. [redacted] Stewart Customer Service

Thank you for contacting us at Ashley Stewart.Customer was refunded shipping $24.95 on 3/19/2015Customer was then refunded $89.31 on 3/26/15 for purchase and partial tax.  Her total refund came to $114.26 back to her original tender. order# [redacted]

Hello, I shop at Ashley Stewarts a lot because they have very stylish plus size clothing. I was recently in the [redacted] searching for a casual look outfit to wear to an all white affair, I found the perfect blazer to accomadate a pair of white stretch linen shorts I had purchased elsewhere, without the blazer the entire ensemble would have sucked. Thank You to the workers for their assistance and output which helped me with all of my doubts and curiousity of how it would look. Great atmosphere for shopping, I love it!

11/16/2017 To Whom It May Concern: I am responding to complaint ID [redacted] During the time customer placed her order, we were experiencing shipping delays due to high traffic. Unfortunately, once an order is placed we do not allow cancellations We do understand how frustrating this can be and did...

our best to get the order out. On November 3rd, we did reach out to customer via email to let her know that once her order ships we would remove the expedited shipping charges for this order. This issue has been taken care of and customers order was delivered on Tuesday, 11/07/2017 at 3:42 P.M. Thank you, Ashley Stewart Customer Service

In response to complaint #[redacted] we received a call from the above customer on 1/11/2016. At that time we explained to customer our Company return policy which is within 30 days. After 30 days, no returns or exchanges can be made online or in the store. We have this information posted on our...

website, the online invoice and also in our stores. Customer contacted us after 30 days which is why the items were not accepted.  This purchase was from December 2015.  It is now 5 months later, we unfortunately will not be accepting these items back.  Also customer is requesting to return a clearance item, which is not returnable.

Issue has been resolved on 6/15/2015.  Customer was able to apply her Diva Dollars earned for order placed during the redemption period.

To Whom It May Concern: I am responding to complaint ID [redacted].  The information provided to Ms. [redacted] was correct. We do not accept returns of Online Exclusives at the store level.  All Online Exclusives can only be returned to our Warehouse and shoes are considered an online...

exclusive. We try our best to make this information clear on our website and on the back of our invoice. Customers are responsible for sending back any items they do not want to the Warehouse. We will be in contact with Ms. Wilson in the coming days to see how we can resolve this issue. Thank you. Ashley Stewart Customer Service