Ashley Stewart

Customer placed order on 11/30/2015Two Packages were delivered on Friday, 12/04/at 9:A.MCustomer Reported that items were missing on 1/11/9:48:AM month and week later.We requested for customer to send us pictures of the boxes that she claim had missing items, customer
was not able to provide this to us to see if the boxes were damaged. All items were shipped in two boxes and the items that customer says are missing were in both boxes and customer says that neither boxes were damagedWe contacted the Warehouse and was able to confirm that all items were in the box when they left the WHResearch on these orders was done and our system shows that we packed units in two cartonsOne carton weighted lbs and the other one weighted lbs, both cartons were shipped and delivered at the same timeNothing unusual was found, also there was no inventory available for these items. In addition, we spot checked some locations in the Warehouse with inventory and we did not find inventory discrepanciesWe recommended that customer contact her bank

Hello,Our records are showing order number *** was shipped via UPS on 12/and delivered on 12/12.The tracking number is ***.Thank You

11/16/To Whom It May Concern: I am responding to complaint ID *** Customer placed order on Friday,10/20/as Express Shipping (2-business days)Customer received package on Wednesday, 10/25/(in business days)As a courtesy we did do a partial refund for customerThis
issue was resolved on 10/25/Thank you, Ashley Stewart Customer Service

To Whom It May Concern: I am responding to complaint ID ***Two refunds were processed for this customerThe first refund was processed on 6/in the amount of $for the shippingThe second refund was processed once we received confirmation that the package was back at our Warehouse on
6/in the amount of $Customer has now been refunded in full for $Thank you

12/20/2017To Whom It May Concern:Complaint ID ***.We have since reached out to Ms*** in regards to her return. We send customer an email letting her know that she can send us a photo of the damage item and we will email her a pre-paid return labelOnce we have received the
package at the Warehouse she will be refunded in full. Thank you.Ashley Stewart Customer Service

Hello, In response to complaint *** that was submitted on 3/15/We have contacted Ms*** via phone and left her a voicemail on 3/18/In addition, we sent her a follow up email explaining to her how our inventory works. Ashley Stewart is a fast fashion company and once
an item is sold out we typically do not replenish that item unless it is one of our basic piecesWe did apologize to Ms*** for disappointing her due to the item being sold out. We also advised Ms*** to contact us when she is ready to place her next order

In regards to complaint ***- a Return Label was sent to the customer on 1/27/2017. Once customer ships item to the Warehouse a refund will be processed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom It May Concern: Order #***, customer placed her order online on 4/3/for jackets, in a size 18/and in size 22/She called us on 4/9/and she stated that she was missing a skirt from her purchaseShe spoke to Customer Service rep in which at that time, advised her
that there was no skirt ordered and that she had purchased jacketsIts possible that the customer keyed in the incorrect item #But our system shows two jackets ordered and paid forThe customer then stated that when she received the package, it looked to be damaged and only had jacketRep reviewed the items with the customer and determined that item #*** (jacket in size 18/20) was missing from the orderRep advised to send us pictures of the damaged package (per our company policy), but the customer refused to do soShe said she doesn’t think she should have to send us pictures of the damaged package and that the one item she didn’t receive from us, should be refunded as it was missing from the orderOur WH shows two items being shipped outHowever if the package was received damage *** *** then files a claim, but in order to file a UPS claim UPS requires proof of damageThe rep advised the customer that we would need to do an investigation on the damaged package and would not be able to refund without the picture to aid in the investigationRep also advised that if she was still wanting the skirt, that she would have to purchase it at the current price since she had not ordered the item originallyA supervisor later reached out to the customer again but no one answeredNo vm was left because there was no name on the answering serviceIn order for customer to be refunded all she has to do is send us a picture per our request so we can contact UPS to file a claim since package was damaged in transit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, Yes my money was refunded to my cardThey way I was treated I will not be ordering anything else from them, nor will I recommending of my friends or familyIt should'nt take as long as it did, thats why it was a issue
*** ***

On 4/2/customer was refunded for the defective itemOn 4/10/customer has been refunded for shipping

Response:11/16/2017 To Whom It May Concern: I am responding to complaint ID ***Customer placed order on 10/27/She later contacted us on 11/2/stating that she still had not receive her packageAt that time we told her the package showed delivered by UPSOn 11/3/our customer
service department sent an email letting customer know that we would have to file a Lost Package ClaimAll Claims take up to days to be resolvedThis claim closes on 11/17/17, at that time a refund would be issued if the claim goes through and the package still has not arrivedThank you, Ashley Stewart Customer Service

Response:11/14/To Whom It May Concern: I am responding to complaint ID *** Thank you for allowing us to respondAfter reviewing the customer’s account, we noticed that the items she purchased were all Clearance items - which are not returnableThis information is stated on both our
website and on the back of our invoiceWe will reach out to the customer to resolvedThank youAshley Stewart Customer Service

Complaint ID: *** Customer *** *** order #*** was placed on 6/The package was unable to be delivered due to the customers address being incorrectThe customer contacted us on 7/stating that she hadn’t received her package in which the rep advised that the
package was being returned to us due to the address and would be refunded upon us receiving it backOn 7/the customer called in again inquiring about her refund in which she was again informed that the package had not been received yet and that when packages are returned to sender, that they can take longer to be received back to us in which can delay the refundCustomer called in yesterday on August 3rd in regards to her refundWe checked with the WH and package still had not arriveWe have since refunded customer for the order in the amount of $

June 9 2018

To Whom it May Concern:

I attempted to make an online purchase this morning using my Ashley Stwaert credit card. The card was open to buy for the full credit limit because the account was paid in full in the month of April. I attempted to process the purchase but it would not go through. I made my first call to the business at 10:00am, and after being transferred to different departments I was told that a purchase was approved but catalog had no record of the purchase. The amount charged to my account caused my open to buy at that point to exceed the purchase amount therefore the 7 items in my shopping cart could not be approved. I spoke with a representative in billing who said that the charge would be taken off and that I could make my puchacase online or through catalog. Catalog attempted to process the order and the purchase was declined. I was then told by a supervisor that I should wait a few hours for the charge to be reversed. It is now 5:05pm and the status of the account is the same. I called and after 10 minutes with automated services and 5 minutes of trying to convince customer service that I did not make a purchase and that one did not exist in catalog, she contacted catalog, verified my account of the situation and told me that I was misinformed. The purchase will not come of the account until June 12th. I am throughly upset about the process, time wasted today, No Purchase, and a charge on my account that I did not authorize.

Thank you for your attention to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Revdex.com:At this time, I have not been contacted by Ashley Stewart regarding complaint ID [redacted].Sincerely,[redacted]

To Whom It May Concern, We have already addressed this concern. I am attaching below what was sent over. July 27, 2017 [redacted] RE: Ashley Stewart Credit Card Account Ending In [redacted] Ref. No.: [redacted] Dear [redacted] has...

received your correspondence regarding the above-referenced account. [redacted] issues the Ashley Stewart credit card. We are here to answer your questions and assist with your concerns. We understand the concerns explained in your correspondence regarding the late fee assessed to your account, and the time period for the payment posting. You state that when you spoke to a customer service supervisor they were very nasty and rude, and you are requesting the late fee and finance charges to be removed from the account. We have reviewed the concerns in your correspondence as well as the applicable telephone conversations. We apologize if you felt you did not receive the best customer service. We never intend to treat our customers in a less-than-satisfactory manner. We are committed to providing the best customer service and are disappointed when a customer feels this standard was not met. In the interest of customer service, we have issued a $27.00 credit to remove the previously assessed late fee. The Bank is unwilling to credit the $16.43 finance charge since the balance was not paid in full by the close of the June 2017 billing cycle. I hope you have found this information to be helpful. If you have any questions or concerns, please feel free to contact customer care at the phone number on the back of your credit card or billing statement. Sincerely, Shelley A[redacted] Compliance Dept. – Consumer Responses cc: Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.