Ashley Stewart

Customer requested shipping be refunded for the order in questionWe have since reimbursed customer for shippingthanks

Complaint: [redacted] I am rejecting this response because: No one contacted me AT ALL I regards to thisI will NOT agree to return anything unless I'm guaranteed an ENTIRE REFUND, including shipping and handling cost Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me

1/10/To Whom It May Concern: I am responding to complaint ID [redacted] This issue was resolved on 1/4/ Customer has since been refunded for the items she order (# [redacted] ) Thank youAshley Stewart Customer Service

To Whom It May Concern: I am responding to complaint ID [redacted] The information provided to Ms [redacted] was correctWe do not accept returns of Online Exclusives at the store level All Online Exclusives can only be returned to our Warehouse and shoes are considered an online exclusiveWe try our best to make this information clear on our website and on the back of our invoiceCustomers are responsible for sending back any items they do not want to the WarehouseWe will be in contact with MsWilson in the coming days to see how we can resolve this issueThank youAshley Stewart Customer Service

To Whom It May Concern: I am responding to complaint ID [redacted] We have been in contact with Ms [redacted] prior to receiving this complaint Ms [redacted] s refund was mailed out on 6/14/to the address she providedWe did make contact with her on 6/to let her know This issue has been resolvedThank you [redacted] Stewart Customer Service

As of today 12/29, the customer was refunded her shipping and handling charges of $The refund should reflect in her account within 3-business days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Thank you for contacting us at Ashley Stewart.Customer was refunded shipping $on 3/19/2015Customer was then refunded $on 3/26/for purchase and partial tax Her total refund came to $back to her original tenderorder# [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Express shipping said business daysPriority was 3-When I called customer service, the rep even acknowledged that express was business daysIf would have been fast enough, I would not have paid for express shippingThis is from the website:Express Shipping typically arrives within two business daysi.eif submitted on Saturday or Sunday, the order will ship on Monday and arrive Tuesday.I ordered on a FridayMy order was not shipped until Tuesday, so it was not within the business days Regards, [redacted]

Tell us why her 11/14/2017To Whom It May Concern:I am responding to complaint ID [redacted] Customer did reach out to us letting us know she believed her credit card was charge for a cancelled itemThe rep that she spoke with did provide customer with the correct information Customers credit card was never charged for the cancelled itemCustomers card was only charged $for the item which shipped on 10/Funds are not removed from a customer’s card until the items are ship The charge of $should be reflected on her credit card statement Thank you.Ashley Stewart Customer Service

Customer was refunded in full for both sweaters on 11/24/Sweaters were purchased at B1G75% offOn 2/18/we contacted customer and left voicemail after receiving the Revdex.com complaint to let her know that she was in fact refunded

Complaint [redacted] To Whom It May Concern: This issue was resolvedAfter researching the missing items and partnering with the Warehouse we did refund the customer for the two items on May 12, If customer does not see this refund posted to her account within 3- business days after the refund she can contact Ashley Stewart Customer Service at [redacted]

Customer Information: [redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] : This issue was resolved on 2/1/– customer was refunded [redacted] : This issue was resolved on 2/1/– customer was refunded.We had to file a Lost Package Claim and confirm shipment was not received before we were able to refund customer this is the process when filing a Lost Package ClaimWe had to file a Lost Package Claim and confirm shipment was not received before we were able to refund customer this is the process when filing a Lost Package Claim

Customer contacted us on 2/2/that her Gift Card was no longer working due her receiving an error She contacted customer service who escalated the issue After researching the error message we were able to resolve the issue and was able to release the funds back on the customers Gift Card on 2/3/ Issue was resolved the very next dayThanks-LaToya LaToya B*** * Customer Service Manager, eCommerce & Stores

9/19/To Whom It May Concern: I am responding to complaint ID [redacted] We reached back out to Ms*** and confirmed with she has received the Return Label that was emailed to her a few months backShe said the return package is all packed up and has been for awhileThe reason she is so upset is because she does not want to spend her money to return this item back to our WH that arrived with the quality issueI did advise her that we do not offer UPS pickupHowever, we have since addressed the issue and have refunded the customer for the itemTell us why here

Response:11/10/To Whom It May Concern: I am responding to complaint ID [redacted] Customer did reach out to us letting us know she had not received her package We apologized via email when we sent her a status updateWe did advise that at the time she contacted us, the order was not shipped The delay was due to high volume at our warehouseHowever, due to the volume the item was out of stock by the time we got to her orderCustomer order was cancelled and no charges was attached to her credit cardWe sincerely apologize for her experience and hope to better serve her in the futureThank youAshley Stewart Customer Service

I was shopping in the Ashley Stewart Store in Southaven, Store 397 on Feb 19, 2019. I asked to use the fitting room to try on the items, there was a young lady name Nessa yelled you can go into #1 , I asked if I could use the larger fitting room due to from precious experience, fitting room #1 has a lingering odor.. Nessa frowned and made a face. Victoria open the door and let m in to try on the items. When I came out of the fitting room, I put up the items that I was not going to buy. Victoria continued to assist me with other items. As I placed my items on the register another young lady( Makayla) alone with (Nessa) was standing be hind the register. Makayla asked if I was ready to ring up, I replied Victoria was assisting me. Nessa replied with a negative comment ummm ugh. I walked away from the register and said if you have anything to say please say it to me, Nessa replied loudly , WE WEREN'T TALKING TO YOU. I came back to the register to ring up my I items and Nessa was speaking to Makayla saying she's crazy. I replied you're crazy and you need to stay in your place. Nessa told me to shut up talking to her and I told her she needs to stay in her place behind the counter because if she wasn't talking to me she shouldn't have said any thing . The conversation got pretty heat with her calling me a Bh and I replied you are a Bh little girl and you shouldn't e working here with that bad As Attitude and she said I do and there's nothing you can do about it. I said young lady I'm older enough to be your mother and she continue to say but you're not and I replied if I was I'll make sure you wouldn't ever talk to an adult in that manner because you're totally disrespectful. Victoria was continuing to tell her to be quite and she totally ignored Victoria. Nessa then invited me outside to fight me and I told her little girl this is not what you want and she then replied I get off @ 8pm, so be out there then. I turned around and said little girl you need to stay be hind that register and make 7.25 an hour and she said but you're still in here and I said I'll make sure I speak to someone about your behavior and she was continuing to mouth off saying you're not going to do anything. The customer service of this individual (Nessa Cox) in this location is horrible and not professional. I could not believe how disrespectful and nasty this person was to a buying customer and thought nothing of it. Nessa thought it was funny and ask me to leave the store. I would never and shop @ Ashley Stewart again due to that terrible Customer Service.

Complaint: ***
I am rejecting this response because:
Regards,
Selina ***