American Freight Furniture and Mattress

On our Website it does explain generic pictures shown When customer came into the store customer was shown the $mattress, they are not "mattress toppers" but actual mattresses for that price American Freight does not carry "mattress toppers" Customer was shown an array of mattresses at different prices, shapes, sizes and designs, customer still purchased the $mattress.Customer can replace, reselect or use a store credit but if there is a difference in price that difference must be paid

On Monday, March 20, 2017, I purchased a dinette set from American Freight and Furniture located at Page BlvdStLouis, MO My sales representative's name is Stephen Stephen checked inventory for the "set" and informed me he had the table in stock and asked if "I would mind having the chairs from the display?" I agreed to accept those I paid for my furniture and waited for the loading process While loading, I noticed of the chairs were missing parts at the bottom Stephen came out, called a manager, and explained to me they would "order the parts." I followed his instruction and emailed the information he requested Today, Thursday, March 23, 2017, I called the store to inquire about the information I sent Stephen to ensure he received it and to acquire and anticipated date of resolution to no avail Upon asking for a manager, I was advised: "The item is as is." "You purchased a floor model." "That set has been discontinued." I then stated, "I really n

• I purchased $3,worth of furniture from the Northfield office in February, 2017; • I contacted [redacted] which had an advertisement in the American Freight store for his delivery and set up businessHe is a uninsured subcontractor for American Freight - wasn't aware of this until I spoke with his insurance agent to file a claim; • He was supposed to be at my apartment to deliver and setup all furniture between & PM • He then called me @ and told me he was behind and would give me $off my delivery fee • He then called me back @ 5:and told me he’d give me $and that that was the best he could do and that would be the most his “superior” would offerI told him he had no superior, this is his businessHe then told me he’d be at my home by 6: • 7:he arrives delivers the furniture • The table I purchased for $442: o [redacted] used the wrong nuts, bolts and screws and stripped the bolts and screws o The table was completely dinged and nicked up (pic

Our sales are final! This is stated on the customer receipt and signs above all our counters This customer has options.....TO REPLACE......TO RESELECT TO ANOTHER DESIGNOR A STORE CREDIT This customer will not be refunded!

purchased a different set but that was damaged in shipment to their store so they upgraded and delivered current setDelivery was May 1st, Shortly after purchase the padding on the sofa cushions became flattened and you could feel the framework of sofa when sittingThen, about January 13th one of the support boards broke1st call to store was made and they advised us to mail photos of all issues to an email addressThe store associate was asked to repeat it several times, each time becoming more difficult to understandFinally, a second call was made on or about Jan 27th where we obtained the correct email addressWe sent the requested informationA week later we contacted store for confirmation of receiptThey "couldn't find" our request so we emailed it againToday, February 28th, we have called twiceThe second call it was reported management was backlogged due to the number of complaints they are calling with Damage to board looks to be poor quality raw materials

The website makes NO mention that this mattress is not what they show in the picturesWhen stating that the picture is only for advertising purposes, how does that inform the customer that this isn't what they are sellingJust that it is a stock photo of a mattressThe product description doesn't give the customers any reason to believe that it's not similar to the pictureWhen I called to talk to the sales associate at the Northfield store, he never mentioned anything about the mattress not being a mattressWhen I drove out there, he told me they are not allow to say anything about the mattress over the phoneOnly when customers come in the storeThis is totally misleading!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

There were over calls made to the store and the corporate office from this customer Everyone from the Assistance Store Manager, Store Manager, Regional Manager, to the Corporate office Customer Relations Director.....all of us explained the warranty policy but she was to unreasonable to communicate too -"I was told I had to pay for the new mattress and then would get a refund within days".....we don't have a policy such as this, the more that is communicated the more that seems to get twisted.....moving forward American Freight stands by our first response and in good faith a 25% discount will be given to the replacement of the mattress that was destroyed in customer house fire There will be no refund or a free mattress replacement, customer did not meet the criteria for a warranty claim

She will receive the rest of her furniture tonight and told the Store Manager it was ok

We first purchased a sectional from American Freight in We paid an extra $to have it delivered to us Upon delivery, we noticed that there was a tear at the back of the sectional We went back to have it exchanged but the one we purchased wasn't in stock We chose a different sectional that was in stock, and cheaper We decided to purchase the warranty that comes with it Manager informed us that it covers all accidents (pets, etc.) We were told that WE had to pay for delivery for the first one to be returned and the new one to be brought to us We thought it was pretty stupid, but agreed because we desperately needed the couch The first time we put in a claim was just replacing a couple of the cushions as the material had been coming apart LESS than a year later It took two weeks before we decided to call and get an update They told us that it was approved and we could come in to get the cushions If we hadn't called, I don't think anyone would have informe

Please have this customer call our store to pick up the furniture....after furniture is in the store...this customer can come in and have her card refunded Please ask this customer to refrain from any aggressiveness and disrespect to our people

We are both disabled. My husband was at home alone on Saturday, Feb 25, 2017 when the delivery people dropped off the couch and loveseat. At no time did the man ask my husband about removing the plastic and packaging, which was part of the 80.00 fee we paid them. The delivery man states my husband told him to go. We had purchased the 99.95 fabric treatment and when it was deliver there was no documentation that it had been done. The package looked liked it had never been off the couch/loveseat. I came home and called on Saturday spoke with Jack(Manager) he said he would call back. I called again Sunday, We then drove there on Monday. A round trip of 60 miles. We were told then that "Oh they just forgot to give us the box with the warranty and yes it was treated, but if you run into any problems with stains within the next 6 months or year we will replace it." Then he addressed the delivery man and told him to come back and remove the packaging. This is now Thursday, March 2 a

I have not received any phone calls from American Freight Please have them call or email me ###-###-#### / [redacted] @ymail.com

their policy isn't stayed any where and I wasn't told about the check refund policy until I went in and asked for a refund

American Freight's regional manager [redacted] has spoken directly with this customer today as well as on 4/28. He has advised that the customer is willing to wait for a replacement Sofa to come in so the damaged product can be exchanged.

I've replied so many times it's ridiculous All you care about is "closing out" the complaint NOT helping to resolve it.You've had numerous complaints about this company and yet by closing out the complaint without resolving it to the complainant's satisfaction you actually make it look like the business "resolved" the complaint All they did is say NO, NO, NO and you run away like a dog with his tail between his legs.Bow-Wow and Happy Holidays to you!

I spoke with this customer about a different complaint on Monday This customer was delivered a warranty swap out Tuesday night that she claims to have damage underneath both pieces of furnitureShe sent an email last night in which I responded and advised her we would replace it again After that she was trying to text me after midnight last night to which I did not respond I will call her this morning and schedule a replacement to get out to her just as I promised her in my email

Had my mattress, box bed and frame for no more than months and both set are brokenWas told I have a warranty which I paid $for with the company and keep getting the run aroundThe company which is local that I brought the merchandise from keeps tell me the warranty is through cooperateThen once I finally get cooperate on the phone and their sayibg go back to the main office in CharlotteAll I want is for them to either take off the merchandise off my bill or replace all of themPlease help so I can go back to sleeping in my bed and not the coach.'??'?? Product_Or_Service: (2)Mattress Queen Elegance..(2)Black box Queen Order_Number: MK681QQNQ Account_Number: [redacted]

Thursday, October 13,2016, I paid in full for a black spider lamp Total cost $cash American Freight was going to order it The lamp was to arrive at the store on or around November 13, I realized that I could not afford to buy a lamp at this time On Tuesday, October 18,2016, I traveled fifty miles round trip to get a refund I was told that a company check would be issued to the store in seven days, and that I would have to piup at the store in Portage I told the clerk- Shakir B [redacted] ,that I would have to pay my driver more gas money I asked if the check could be sent directly to me, and was told no That when the check arrive, that the clerk would call me to let me know that they received it Shakira said, she would call to let me know, that she was mailing it to me!! Wow! The check could have been mailed from Uganda by then!! I paid twenty five dollars for both trips to Portage I REALLY NEED MY MONEY!! My financial situation does not

According to the system all she is missing is the headboard, which I have transferred for her and is available for pick up or drop off We have attempted to call her numerous times (which is updated in the notes, I called her again today) to get her the headboard, a partial refund, or an upgrade I have no way of knowing if there is any other problem with this sale because she refuses to answer the phone or call myself or Dalton back