American Freight Appliance, Furniture, Mattress

I purchased the "New York Trundle Black" bed on 07/15/2017 for $575.52 .... The railings fell apart..... The wood split in two and cracked in half.....I haven't had the bed for 30 days.... I had it for 19 days....... On the 19th day it fell apart..... Called. The store and they. Told me that because I. Didn't purchased their warranty that I would have to deal with the manufacturer....I read the receipt out to the sales person....It states that, American Freight does not extend. Warranties other than specified by manufacturers. So I asked what they were? I was told that there. Is no. Warranty.....I felt that that statement was very misleading to me as a consumer.... They should information the consumers who will be making a purchase from them that the purchase will be buy at your own risk.....As is. Furniture....I just want my money back.....I was sold a bag of goods that are. Defective had I was told that the. Company is a. As is company....I would have gone elsewhere....... I differently want the company to treat the consumer better and provide good products......

I purchased two pieces of furniture on 7/30/17 (receipt # ***) and was told at that time that the couch wasn't in stock, but that I would have both pieces available by 8/03/17. I removed the living room furniture from my home in anticipation of receiving my new couch and love seat by Thursday. I called American Freight on 8/02/17 only to be told by an associate that the first sales person was incorrect and that it wouldn't be available for another week. I asked to speak with a manager at that time, and he told me that it was true and that he would waive the cost of the shipping due to my inconvenience ($109).
I called the store again on 8/03/17 around 11:30am and the person whom answered the phone again confirmed that my love seat was to be shipped and the fee waived. The mover called to confirm delivery, so I asked him if he knows that the fee was to be waived, and he said "no." I called the store back yet again and asked to speak to a manager and he politely indicated that he meant that when my couch comes in the next week, that shipment would be waived! All they are doing is honoring their quote to bring the furniture to my home and nothing extra for all of the inaccurate information that's been relayed. I would like the entire fee to be refunded to me, as my experience has been nothing but inaccurate information since the first time I walked into the store.

The salespeople would not give any assistance as to when our furniture would be delivered after the contracted delivery service picked up the furniture. They advised us they were not responsible anymore. We called the business back to get the driver's cell to contact the driver but was disconnected three times. After finally getting the driver's cell we made arrangements to get delivery the next day. When the furniture arrived the driver told us he would have to go Akron for the love seat as they didn't have it at the store. The driver delivered the loveseat 6 days later.

Can't get anyone to call or email back. We have a sectional sofa that is falling apart. We got the guardian value plan (warranty) and need to exercise that. The furniture is poor quality

I was sold a reclining sofa and love seat for $1298 I also purchased the 5 year warranty for an additional $198 for both pieces. The furniture was delivered for an additional $65. The same night I received the sofa I sat down and reclined only to have the PLYWOOD back of the sofa to break. I could not push the foot rest down with my feet. I had to straddle the foot rest and push it down with my hands. The very same thing happened with my love seat. I called the next day...I was told to send a picture to the store's email address for a warranty replacement. I waited a week and called the store. I was told it would be 3 weeks before they had my particular set of furniture back in stock. I wait the 3 weeks and call for a follow up and was told it would be another few days. I was given a date and time they would arrive....the day came and went with no furniture. I called the next day...no answer, so I drove to the American Freight location where I had purchased the furniture and received horrible treatment! The have a ALL SALES FINAL clause in their contract, I assume this is to get around having to stand behind the quality (or lack of) their products. FINALLY my furniture replace meant is delivered...let's see how long this will hold up.

I bout a new mattress and box spring September 2015 it came with a 10 yrs warranty the mattress is very poor. Poor quality the box springs have broken , there are several issues as far as springs are coming through mattress , severe indentations equivalent to 4-5 inches deep in multiple areas , I have contacted multiple people and managers at the store my neck and back are absolutely killing me , I have also called corporate with no response they ask me to send pictures to emails I have sent multiples they are still not accommodating the warranty . I can't sleep I'm in tremendous body pain in which I've never had before and I need this resolved this was my last alternative

7/17/17
On 5/12/17, I called about using my warranty to replace or fix my furniture. I was given an email address to submit pictures of my furniture to and I did so. I was told it would take 2 weeks to be processed. As of today, nothing has been done to resolve my issue. On 7/17/17, I was on hold for over 40 minutes to be told to call rhem back at the end of the week to check and see if its been resolved. Two years ago, I received two couches in 2 different colors, one black & one brown. I had just experienced the loss of my boyfriend & was emotionally sick & wasn't able to be home for a swap. But even then I had to speak with their corporate office for over a month before a response. I just want my warranty to be honored. They've had two months to make this happen & now expect me to call them to keep checking. That is not doing good business.

I purchased a sectional couch at American Freight and Mattress on April 8,2017. Two months later one of the springs on the couch snapped and no longer structurally supports the people sitting on the couch. It's uncomfortable and it continues to wear out over time. I didn't think the issue was that big of a deal at first but over time it got worse and eventually I reported it to American Freight on June 15, 2017 under my warranty that I paid an additional $100 for. The total cost of the sectional was $654.76 including the 5 year warranty which, according to the agreement is supposed to cover any structural damages to the couch. They said to give it two weeks for corporate to review my claim and get back to me. However it's been over a month and I haven't received any calls or emails referring to my situation. Last weekend I bought a new couch from another store and got rid of the old one. I still have pictures of the old one I can provide. However I shouldn't have had to buy a new couch from another location when I purchased a 5 year warranty for a couch that broke in 2 1/2 months and no help from the business I bought it and "paid personal coverage" for! I've called 6-7 or times asking about the status of my warranty. Two times I was put on hold and no one ever picked up the phone again. The other 4-5 times they told me that it takes 2 weeks to get word back from corporate (it's been over a month now!) and that only one person runs the warranty process. I've been extremely patient and now I've lost my patience and my couch...
I don't know who will read this exactly... but thank you for your time and dedication to my issue!

On Saturday, July 1st I stopped by the American Freight store as I was looking for a new couch for my living room. I was pleased by the furniture selection and low prices, as well as friendly sale associates. The same day delivery was the deciding factor, so the couch was bought at the great price of $ 418.00. I was told that I would pay the delivery driver in cash $ 50.00 when the furniture arrives. The couch was delivered the same day, in the evening, the only problem -it was wrong couch. The color was brown instead of grey. When the delivery guys squeezed the couch through my door, I noticed a few light scratches on it, and when I mentioned it to the driver, he quickly denied it, saying the scratches were there before. I was so preoccupied with the door, that I only noticed the couch was not the one I had ordered after the delivery guys already left. When I called the store, Demetrius was apologetic and assured me that the couch will be delivered the next day, on Sunday, between 3 and 5 pm. I had plans on Sunday, which I had to cut short because of that. In addition, my daughter had to skip her karate class that evening as I wanted to be home when the couch arrives. To my great disappointment, I have not received any calls from the delivery driver, so I decided to call the store myself. The answering machine informed me that the store is closed. I called the delivery guy then, who seemed surprised that no one had ever told him to swap the couches on Sunday. Needless to say, I was very disappointed, knowing that the week ahead is my busiest week at work, and I won’t be able to be home to “accommodate” the delivery driver’s schedule. I decided to return the couch and take my business somewhere else. On Monday I spoke to Matt, the store manager, who told me it’s “perfectly fine” if I wanted my money back. I asked him to pick up the couch on Monday, since I didn’t want to spend 4th of July evening waiting for them to come for the couch. I was told they’ll come between 6 and 8pm, they came around 9 pm. When I asked Matt if I can get the money I paid for the couch delivery back, he became angry, saying, “no, you can’t get your money back, since you have chosen return the couch instead of exchanging it, which we could have done right now. It was “miscommunication” and an “accident”. I told him the reason why I am returning the couch is because I didn’t like the way I was treated and didn’t want to have any business with them. He shrugged his shoulders angrily, making me very uncomfortable.
I got my money back for the couch, and really want to move on from this very unpleasant experience in the American Freight store, but I really don’t understand why do I have to be punished by losing $50.00 as a result, for something that I ended up not having. I should be given my money for delivery back, in cash, since all this “miscommunication” wasn’t really my fault, but theirs. I posted my complaint on their website and was contacted the very next day by the regional manager Alonzo. He said returning money paid for the delivery is not an option and offered a store credit of $ 50.00 for my troubles. When I said I don’t want to purchase anything in this store anymore, he offered $ 25.00 cash out of the store employees’ pockets, which I had to go to the store to receive, since they cannot generate any checks in the store and mail it to me, according to Alonzo. After all this experience with their service, I felt uncomfortable doing so and declined his offer.

american freight furniture and mattress is running an ad that is very deceptive. the mattress ad says 139.00 for a full mattress.I drove 30 miles to purchase and the price almost doubled. they stated you have to click on the ad again and it says in very small writing sold in sets only.so the mattress separate is 258.00. so I guess the box spring is only worth 20.00 if they are 139.00 each putting a set at 278.00. this is a very deceiving way to get you come in. I guess some people go ahead and buy it out of shear convenience. this a shady way to run a business. the manager refused to do anything about it and acted like he didnt care either way. then he walked out behind us out front and lit a cigerette and just kinda starred at us . terrible customer service .rude managers. see ya at the going out of business sale.

Where do I start? I guess first with the manager Alex, he is the one that sealed the deal. We were first hesitant on going back to the store because of a bad experience regarding bed frames that we purchased and didn't need. But upon the GREAT sales game Alex GOT we fell for the okie doke. We were told that the store had replaced everyone and under new management. He even so called put a so call great deal together for us because of our situation. We had an apartment fire and lost everything. So besides the stress of trying to start over with everything, this business has made it INCREASINGLY stressful. Next we have Hunter the asst manager who has hung up in my face, displayed very bad customer service. .We had paid for our furniture a month in advance ahead of time because we had a place, but the owner changed his mind, so we had to find another living space. we have paid over 3000 in this store only to be treated like a nothing. Money talks in this place, NO CUSTOMER SERVICE AND A GREAT HUSTLE GAME. If you're looking for QUALITY furniture and Customer service skills DONT GO THERE. We had to pay 245, $ 90 of that was for delivery fee and the rest was to put furniture together. which was an independent company. The furniture was wet and frame on chaise was broken and the ottoman zipper was stuck so we couldn't get legs out to put on.. I contacted the store and had to argue with HUNTER that we had furniture for a while and broke it. I told HUNTER if I did per Alex The store manager I have a lifetime warranty on all the pieces. So after getting a decent response from Alex the chaise was picked up and another one was delivered but different color it was than asked that we can change to that color we didn't want that color so than the display was bought to our home wrapped in plastic but all torn on the corners. So after several attempts and a lot of stressful conversations with the employees and managers Alex called and said we can replace it. Choose something else for equal value, it was delivered the next day The Big Watson Sectional. We paid 798 for sectional and 2 something for ottoman so it was considered an even swap. Well the delivery would of been great if we had all of the pieces So when the swap was delivered all couches but no ottoman, sooooooo they picked up bad furniture the other sectional but left the ottoman, So again having to call and get this resolved became a issue. My husband was hung up on by CLUELESS CAROL who don't need to be in any customer service position and than to HUNTER who in his own little disrespectful way tried to resolve. My husband than asked for a district manager or regional manager contact info and was given Jason info and we were told that he would deliver the ottoman that was around 4pm. It is now 8:34 and Jason has been coming per Hunter for at least a hour and a half. Over $3000 to be treated like a worthless nothing. The saying is TRUE YOU GET WHAT YOU PAY FOR. Lord I wish we would of went somewhere else.

I purchased a twin size trundell bed with delivery set for June 2nd. The delivery ended up getting "over looked" and the salesman I had purchased from delivered it at 9pm that night; only then informing me that the extra delivery charge I paid did not include assembly.

On June 3rd I attempted to assemble the bed myself, only to find that what had been delivered at 9pm the prior night was two different styles of beds, in two different colors. On the 4th of June, I was able to have the correct parts brought to me, only then to be informed that I would be charged an additional $100 assembly fee, which I paid so that my son would not go a 3rd consecutive night without a bed to sleep on in our new home.

Upon inspection of the newly assembled bed I noticed that the right hand drawer in the pull out trundle section was not level and did not function properly. Also, there was a 3 inch by 3/4 inch gouge in the wood face above the drawer. This inspection was conducted in the presence of the assembly men and they annotated it.

I notified the company immediately about the discrepancies and was assured that they would be resolved in a timely manner, since they did not have the replacement part in stock they informed me that it would be replaced at no additional charge within a week. I since have been given the run-around by numerous associates and am still waiting for the resolution to this issue, which has now been going on for over a month.

I paid $775 for this bed with delivery and then the added assembly charge. I feel that for this amount of money I should have received the correct product the first time.

I started a laway with this company in February 2017 the total came to 2,1700.00 dollars I put down a deposit of 601.74 down on my laway after speaking to a few people I know purchase furniture from American Freight I realize well maybe I will go else so I called this *** location to ask for my money they explain to me that they had a 10 day policy after 10 days you can't get your money back you can only use store credit . So this left me with 600.00 dollar store credit which the store associate said it can be used anytime I get ready so I go to this *** location on the 3rd of July 2017 to use my store credit and I was told from the store manager Brook that they have me using my store credit in *** on June 28 the 2017 which I explain to them I did not do this at all ... If that is the case why am I here now I call dough which is suppose to be corporate store he not helping me either when I'm telling both parties it was not me at all I showed them my Identification my debit card in which the laway was made I told them my address In which they should have on file.. no one is helping me they are not refunding my money and they are not giving me my store credit they give my money to someone else and it was not me .. so today on the 4th of July I read all the Customer reviews and find out another customer by the name of *** was done the same way only her amount was for 1000.00 dollars and they did not help her in no type of way they told her the same thing they told me they? will get back with her and did not after they review there camera to make sure it was not her the same thing they told me .. there not giving me my money they want me to take a 600.00 dollar lost and I can't do it please help me as a customer I need my money so I can take my business else where or my 600.00 store credit as they agree to before they give my credit to someone else.. it's seem like a inside job two different people done the same way at the same store please help me.

My husband and I went to Amercan Freight Tuesday evening and purchased a sectional couch for $798 plus tax and it was advertised that they will do same day delivery if the product was in stock. We assured that the couch was in stock due to the fact we wanted the couch that day. We made the purchase and left. The couch didn't come that night. We called the next morning to find that "they didn't have time" to deliever our couch, and didn't care that they advertised same day delivery and that we didn't receive it, but assured it would be there that day. The couch came that night, but the movers scratched our hardwood floors, bent and tore our door frame, and not to mention tore three tears our new couch over a half a foot long each. We told the movers and they assured we would get a new one the following day. It never came. It is now day two of the promised new couch and they still haven't delivered it. When we called to check what is going on they said "I wasn't here so I didn't do it," instead of fixing my problem or offering a solution.

I ordered a sofa and love seat back in February. Once delivered I discovered it started ripping at the seams. I called and the Store Manager stated that since I was within my 30 days, they could replace it. The first replacement had staples coming out of the back of the love seat and a rip on the sofa. I called immediately and was promised a replacement and they would call when it came it. Third replacement came with only a love seat with staples coming out of the back but no sofa. I called and left several messages but did not get a response until I said I was going to write a review on the Revdex.com website. I was promised only 1/3 of what I paid if I kept the furniture or replacement for the 4th time because they said I had "used" it for 4 months. Funny because the 4 months was from my waiting to get them to ship and deliver my replacements. I will never, ever buy from them again and will steer everyone I know to stay away. This was a sad state of affairs for me. The whole experience lasted until June 30, 2017 :(

I bought a pillow top mattress set which I bought on February 28,2017 it is sinking in the middle of the mattress which shouldn't be happening in such a short period of time . I spoke to a clerk at the store and they told me to email pictures to show the difference in depths of the mattress I did so on several occasions asking them to please contact me . I have not heard from the company at all . I just want to exchange this unfit mattress for a new one .

My husband and I purchased a 2 pc sectional sofa from American Freight in *** for $800 plus $100 for the Guardian Value 1 year ins. plan on 02/24/2017. Soon after receiving it we noticed there was a manufacturing flaw in the one section in between where the back of the bottom seat cushions meet the bottom of the back rest cushions. Its kind of hard to explain but I did contact the ins. company and the store with photos and they said they would take care of it and that we will hear from them. That the ins. co. did approve it and still no word. Well we call numerous times with no results. I want to exchange this set for something else but they also said I would have to pay another $100 delivery and pick up fee which I dont think I should have to pay again for shoddy workmanship of their merchandise. I believe they should waive this fee 100%.

Early April of 2017 I purchased a sofa and loveseat from American Freight furniture. I opted for the same day delivery and got a call a little after leaving the store and was told that they over scheduled deliveries and that I would not be receiving my furniture until the following day. I was still charged the same amount for the delivery. Three weeks after I received my furniture my sister was sitting on the furniture and when she stood up there was a loud pop and then the cushion sunk down. I called the company the day it happened and was told that I would be receiving a call back from the manager within 24 hours. Never got a call back. I called again about a week later and spoke to Adam and he said he needed to speak with his manager and that he would give us a call back after he spoke to his boss. Never received a call back. Called them back a week later and was told that I needed to take pictures to email to Adam. I sent the pictures within a few days. I called a few days later a

My wife and I bought a $1100 sofa set from American Freight. We called the store in late May and they told us that all furniture in their store was MANUFACTURED IN THE US. The sales rep. also told us this information. We bought a "Standard" sofa set and when it was delivered the boxes were very clearly marked MADE IN CHINA.
The company LIED to make the sale. The furniture is not holding up well and it is only 1 month old.

I ordered a 5 piece bedroom set form American Freight in Metairie Louisiana. I had to pay a hundred dollar shipping fee because a third party company does delivery for them. The furniture was packaged nicely with padding and everything.When the delivery crew left I checked the boxes and four out of the five pieces were scratched and dented.I immediately called the company and they told me that they can send me out some more furniture but I would still have to pay a delivery fee of $75 this time. I was confused as to why I had to pay a $75 delivery fee when it was their mess up. Then the supervisor asked if he could refund me $75 dollars to keep the damaged furniture.I told him no then asked for the corperate number. I asked if I could get a refund and store supervisor told me that they dont give out refunds. Corperate ask me why I called them and not the store. I told them that I did call the store and they gave me your number cause they said it was nothing that they could do. He rushed me off of the phone and said that they were about to call the store. Nothing got settled at this point I just wanted my furniture. My furniture came in a second time with the same issues but this time the delivery guys opened the boxes for me and the first box he opened he said and I quote"oh you aint gonna want this''. Everything was scratcched and damaged again. I called the store and they again said that there was nothing that they can do but he asked if the damage was worse than the last time or not and I said it not as bad but that is not the point and he said well can I offer you $75 to keep this set and I said no once again. I called coorperate and left a nasty message on their answering machine Friday. On monday I called the furniture store several times to see what the resoulution to this problem was going to be. I got no answer I felt like at this point they were screening my calls so I went to the store. I got to the store and asked what was going on with my furniture and the supervisor said we can send it today and I said well I need to look at it first. So as we are walking to the back he asked one of the delivery guys what was going on with my furniture. The delivery guy said that they told them not to deliver to me any more and that corperate told them to give me my money back. I initially asked for my money back and they said that they did not give refunds but now all of a sudden it's give her the money back. I want my delivery fee of a hundred dollars back. This company is very unprofessional and their furniture is janky. They are so rude and they dont care anything about their customers. I dont recommend anyone to do business with them.