American Freight Appliance, Furniture, Mattress

I went into the Boardman location on 5-2-18, to purchase a furniture set. I was told by the manager in the store that the set I was interested in was not in stock, it was on back order but it would be available for reorder on 5-15-18. I went back into the store on 5-15-18 to order the set, I explained that I wanted to use the financing option to pay for the purchase . I spoke to Tim and Terry which did the transaction, and they said that they would give the order to the manager the next day and he would place the order. They told me when the order came in we would complete the financing option. They also called another Co-worker, Keilan over to confirm what they had told me. Tim told me to put $10. down, and told Terry to add in the comments that the $10. would be refundable at any time. I called to check on the order and when I was told the order was not placed because the balance was not paid, I explained to them what I was told and the person on the phone told me I was told incorrect information on my second visit to the store. I asked to speak with a manager, and the person who came to the phone was one of the guys I spoke to when I placed the order which tried to blame it on another Co-worker... I have placed a call to the Regional Manager of which I’ve yet to receive a call back. Do not do business with this company! The employees are very unprofessional as well as the business practices!

In the store itself I was helped by some of the best salesman. They weren't pushy and gave me options. What sucks is they don't tell you upfront that they don't have full sets of furniture there in the store until you are ready to buy, then when you are finalizing it the break the news that they are missing items and it will be about a month till they get those items. In addition the delivery service makes the whole process even worse, you have to pay the drivers cash and items show up broken and abused and no one cares at all and it's a headache to get things corrected. The drivers don't care if they make it on time or even if they show up at all and I spent a whole day at home waiting and never got partner my order that is coming at different times and expected to get between $35-$45 cash each time.
All in all I don't recommend shopping here because they don't value the customer at all and it's just sad.

I purchased a bedroom set and have not received the drawer yet. I keep calling no answer so, I called the finance company that are taking the payment that keep telling it's nothing they can do.

We visited the store on Sunday 6-3-18 at approx. 1pm. Our mission was to try to locate a ottoman that came close to matching existing furniture. As we walked through the area there were two smaller ottomans sitting beside a post and clearly marked $99.00each, tags were attached. The salesperson came over and we advise him we might want one of those but wanted to look at the rest of the items. When we went to the counter to purchase the $99.00 ottoman, the salesperson started keying in stuff and then oh its priced wrong, the price tags are attached to the ottomans. He then says that the correct price is $198.00, he said that was a old sign from a sale awhile ago, this is nothing but a bait and switch operation.

We purchased a loveseat and couch from this location. We also bought the upgraded warranty which protected both pieces 100% for 5 years. About 3.5 months ago our loveseat just fell through and its beginning to happen tho the couch as well. We contacted both american freight and the warranty company only for them to tell us that would look into it and call us back. Almost 4 months later they are no closer to resolving this matter than they were when we first called. The gentleman speaking on the phone said "I just purchased this business 2 months ago so I dont know," and hung up on me. We have contacted this facility 5 times now and we have our phone records to verify this.

I went to American Freight towards the beginning of April to get a twin plush memory foam mattress. They didn’t have any in stock, saying it has to be special ordered. 4 week wait. So I chose the lease to own since they go by the paycheck. 4 weeks time is up and I hear nothing, not a word. So in I go to inquire about it on May 2nd. My sales guy, Lance, has another sales lady call the lady who handles special orders. That lady informs her that she didn’t get my order until a week before and that I would have to wait another month if I wanted it. Which I opted to. We had to redo my contract since I never received the mattress and I thought everything went well. Wrong! I went in on Saturday May 26th to find out it never came in on the truck the week before. I was livid. Ready to cancel everything. My guy Lance found another store in town that has my mattress. Here it is Wednesday. Not heard a thing. Me myself and I will have to go in just to find out what is going on. That’s not how a business should be. Me going in. The lady who handles the special orders should not be employed as she obviously doesn’t care. I plan on going in Friday, AGAIN, after work. If nothing is resolved, I am canceling my order completely and will tell anyone who’ll listen, not to do business with American Freight. I just want to have the mattress I ordered. It’s that simple.

I purchased a floor ,idea couch for my new apt. I've had it for a week. So far I have been bitten by some bug. Several times as well as my grand daughter. I have bites everywhere and am itching like crazy.I don't know if they are fleas or bed bugs but I am going crazy, I need this couch removed as soon as possible and want a full refund as well as my delivery charge refunded. This is unhealthy and am feline sick and feverush. Not to mention my poor 2 year old grand daughter. I'm afraid to sit on this thing. I covered it in pkastic. Sprayed it to no avail. This must go now..asap

I ordered a living room set and a Bedroom set and a Kitchen set from you and they were suppose to replace the end table to the living room over months ago and the table and other end tables are scratched and the mattress are not comfortable and they keep telling me days they are coming to replaces the items and never show up are called and I spent my money well over thousands of dollars for everything to be right and keep getting the run around.

I purchase furniture about a year ago and put part of it on layaway,was told I had 18 months to pay it out. I go 5/14/2018 to pay it off and pick it up. I was told they would have to see if its still available,now to me and most other places that advertise layaway you put so much down and they store what u purchase until picked up. Not the case at this business which I was not told about,your paying for and on the amount of money you spend in store.That is not my understanding so I ask for my money back,I'm told they would have corporate send me a check or return in credit card used. I explain to C regional management I no longer have that card it was a card I had with my mother who is now deceased and I no longer have that card.So today I received a partial check with info other portion will be on MasterCard after I explained I no longer have that card it is still put on someone's MasterCard they didn't even put # on the card they put it on.They are false advertising layaway I have checked with three other furniture stores that sale same quality of furniture and they have layaway as in home furniture until paid off. Now I need the rest of my money back and I'm getting the run around. And I'm hurt that now the dresser was a set which now I can't get the mirror or night stand,and the last thing my mother picked out for our home I will not have. Sincerely L

It's been almost five months now and I haven't received a new sofa or loveseat fr this company yet. I've been waiting patiently, and No One has given me a call, text, or email to update me about the status of receiving my replacement set. I'm starting to feel as if the company is procrastinating and trying to let my warranty expire. I didn't realize purchasing a warranty would be this difficult for me to receive a replacement. I'm not satisfied with this company and the way my ase been handled , so once again I'm filling s complaint, and I'm also asking when can I get my furniture replaced or my cash back? It will be one year in July since I purchased the furniture . My furniture defected in November.

My fiance and I purchased a bedroom set on 5/13/18. We rented a uhaul to pick up our set. We arrived, purchased our $800 bedroom set. We attempted to assemble our set on the following Tuesday. They failed to give us the headboard piece. We called the store and were told "we have it, we forgot to load it up, if you want to pay for the delivery fee we can have it out to you tomorrow." When told that we don't believe we should have to pay for this service as it was their error, and we have no transportation to pick up this large item, we were told "We can throw you $20 for gas." This was also after we called back because we were hung up on. Very disrespectful staff and unwilling to make it right. Our frame and foot board is covered in scratches and staples from poor assembly. We also had to cut a piece of the wood that they made too long for the frame. At this point, I am looking for delivery of the headboard and some form of credit, or someone to come pick up this set for a full refund. American Freight has been extremely unhelpful in this situation. After looking up reviews, I am shocked they are still operating.

I really enjoyed coming to this store they were very helpful very knowledgeable they gave great discount very friendly very helpful a great place to come and get your new furniture

I purcushed two couch sets from this store and did a full exam of the furniture before purcushed. I noticed one spot was scratched one of the the couches shoulders and they issued me a dicount for $50 for the scratch. I 3 days later recived my furniture on delivery and two larger out of shape men delived it unwrapped in the back of a open trailer after I was told before leaving the store it would be pulled off the floor and wrapped it was a floor model I paid almost full price for beside the $50 off for the scratch that was already on it. Before the two guys bring the furniture in one says now you know this is a floor model there may be damages. I said back ive exammed it before purchase so im aware of what damage it was already had. After that being said the guy gave me a look of weitd look as something being wrong and then countiued to carried my furniture in after all done I paid them the $50 fee and after setting it up in my living room I notice several scratches on all my furniture pieces but I have called and complained about it the main one that had the most damage was the discounted one the leather was ripping off the couch shoulder, and I was offered to either come in for $100 back or take it back or order a new couch. I told him I would like the new couch and I was told it would be a 3 to 4 week waiting period 5 weeks went by I hadnt heard anything so I called and was told the shippment hadnt came in that it would be another two weeks so I waited 3 weeks called back and was told there still hasnt been any shipment of this product and that other people as well were waiting. I went into the store to talk with the guy and he told me the same thing that it hasnt arrived and when it does they will give me a $150 refund with the couch piece when it arrives this went on for another month or so of being lied to and was told to file a complant with you to resolve issue. I have given several chances to resovle and have been lied to on countless tries. I have recently found out they are no longer selling this furniture set so theres no way I can get the same piece I would just like a refund for the whole couch set of $700 I purchased two whole sets for 1400 and both were recived with damages but only one was a problem I would like to be refuned for damage set and the drag on of months for being lied to.

I ordered furniture from American Freight Furniture and received damaged products. I The manager called me back and said he wanted proof but didn't provide a method to receive the info. Even though I showed his workers the video and pictures.

I have five year replacement on furniture going on a third couch plus when they bring u a couch they charge $40 delivery fee

If you go to their website and type into the search engine queen size mattress scroll down to the ones that say at this time they were $69 POSTURE PLUS 4.0 QUEEN MATTRESS there's a picture there that looks like a regular real mattress but when I went into the store to find this fabulous mattress and box springs for $69 each piece I find a mattress that looks like it belongs on a cot not in my bedroom. It's faults advertisement plan and simple. Of course if they put a picture of the real cot mattress on their website no one would come in and buy anything. Thank you for your time. I appreciate it. I really can't see with things like this how they could have an A+ from the Revdex.com.

We lasted 11 months as clients of ***. The reason for the termination is their material breach of the contract agreement by failing to make all necessary repairs and required maintenance to the property, misrepresenting that repairs and maintenance were made when they were not, charging for repairs and maintenance that were not performed, withholding disbursements without explanation, and generally failing to communicate pertinent issues related to the property. These matters are at a minimum intentional gross negligence and at worst just plain fraud.We repeatedly attempted to contact *** with regard to these matters to attempt to resolve them amicably. At a March 16, 2018 meeting with the Director of Operations, she pledged to take over the account personally, take immediate action on all outstanding maintenance issues, provide explanation and reimbursement for expenses incurred as a result of mismanagement of the property, and offer a rent credit at their cost to the tenants of Unit B, who were affected by the mishandling of repairs and maintenance. The Director of Operations indicated that she would be our primary point of contact and encouraged us to contact her via phone, text or email. Since the meeting, more than 30 days have passed and she has failed to return a single message.We recently received mutual release documents for the property. While we are anxious to sign a mutual release agreement, we are unable to do so as we are still awaiting acknowledgement from *** concerning several maintenance expenses at the property and errors on recent statements. We are also not willing to sign a document that waives our legal rights to money we are owed until it is credited back to us. We have calculated that *** owes us $5726.41 in rents, security deposits, previously acknowledged credits, and reserves, plus $3,387.37 in excess payments and reimbursements which were improperly charged for a total of $9113.78. We have emails and monthly statements substantiating the disputed charges which were paid by us, and found to not be completed during our visit to the property on March 14, 2018.Our particular concerns are their failure to effectively winterize the property, their failure to timely notify us, the tenants, and the police of a recent break-in, and inaccurateaccounting and delayed payments. *** poor handling of repair and maintenance issues have caused further damage to the property. A brief summary of the nature of those disputes follows.Unit A – Kitchen Cabinet Repair. We have paid $914.84 without dispute for the cabinet rebuild and installation, which we were told was complete some time ago. Upon our inspection, the cabinet was built to the incorrect size, and was not hung. At our meeting with the Director of Operations on 3/16/18, it was acknowledged that *** would be responsible for fixing the cabinet and we would not billed for any additional expenses. We do not accept the additional bill received for $694.58 to modify and hang the cabinet. Unit A – Repair to water damage wall in bedroom. While we don’t dispute this work was done, *** performed it prior to fixing the underlying cause of the damage (chimney leak, masonry repair) which they were aware of and were responsible for coordinating repair of. Within one week, the damage reappeared. This repair was grossly mismanaged and we will not be responsible for this expense as we now have to pay someone else to fix ***’ mistake. We do not accept the $316.05 billed for the repair, or $138.12 for materials.Carriage House – Broken water pipe repair which happened after we paid for the unit to be winterized. We were never contacted or alerted to the emergency service and first learned of it from our February statement. We requested information about the incident and related expenses, and never received a complete response. However, on two occasions *** did claim that the winterization was “undone” by someone turning on the water from an outside valve. After researching the water shutoff options with the City Utility, we know this not to be possible, because the only outside shutoff is a combined valve for Main House and the Carriage House. The only way to control the flow of water to just the Carriage House is from within the unit. Either the unit was not properly winterized, or water service was improperly restored by ***. We should not be responsible for their negligent handling of winterization of the unit. We do not accept the billed $282.73 for the supposed winterization, or the $2320.07 for the repair of broken pipes that occurred after. Unit A – Ceiling repairs which resulted from a condensation line leak in Unit B. We understand and accept there was a condensation unit leak in Unit B, but the leak was negligently handled by ***. Their solution was to have the leaking line drain into a bucket. Three weeks later when they did not perform additional service to the line, the bucket overflowed and water penetrated into the unit below. Their mismanagement lead to a leak between the units and damage to the ceiling in Unit A. We don’t dispute the expenses related to the repair to the condensation unit in Unit B, but we should not be responsible for any expenses related to the damaged ceiling in Unit A. We were told multiple times, and as recently as April 10, 2018, that the ceiling had been repaired. As of April 20, 2018, the ceiling had not been repaired. We were billed a total of $784.57 for this leak in Unit A, and are requesting reimbursement for this amount.We are seeking cooperation from *** in order to resolve the account balances on the property. We would like reimbursement for the full amount due of $9113.78. Resolution will allow us to proceed with the mutual release agreement.

I went to this business on Thursday 4/26/18 and put $1,000 down on a bedroom set to place it on layaway. I continued shopping at other stores and found something better and went back to get my money back and I was told that I could not be refunded for 30 days. This policy is not stated on my receipt nor in store.

Within 24 hours I chose to upgrade a mattress and they told me that because I left the store that all deals were final. I didn’t even take the mattress off the truck?

I started a layaway in the Morrow location, I come in the office to fully payoff the furniture in February 2018, I told the rep I was coming in to pickup the furniture myself they said no problem. I get there they say they don't have the sofa in stock! So I asked for a refund I was given a partial refund because something happened in the system to make it look as though I ween to the Norcross location. I was directed to call that location to get the rest of the money, I speak to the manager there he tells me the Morrow location has to process the refund. At this point I call the number listed on the website for a refund I have been leaving messages for months and it is currently May and I have still not received my money back!