American Freight Appliance, Furniture, Mattress

I purchased a couch and picked it up on 4/06/18. It was all wrapped in plastic. There were supposed to be 8 legs for the couch and only four were included. I have called three times and each time they said they were going to mail the four legs that were missing and it is now 4/30/18 and I have not received them. I drove 45 minutes to pick up the couch and they forgot to put the four included legs in the enclosed package. I advised each time that I am not driving 45 minutes there and 45 minutes back to resolve an issue that they caused. Each time they said that it would not be a problem and that they would mail it.

I went to the *** store #77 on March 11th 2018 and me and my husband picked out a loveseat and sofa set that was not in stock at the time. They said it was a special order and could take from 6-8 weeks to arrive. We agreed and did all the paperwork and gave our credit card information to have the weekly payment deducted. The store manager *** said we won’t withdraw from your account until you actually have possession of the furniture. I said ok that works and that was it. On March 16th at 12:49pm I received a call that my furniture was already in and we could pick it up or have it delivered for $100 dollars. We opted to pick it up and told the lady on the phone that o would do so. She said to come after 12 so that there would be people in the warehouse to help load the furniture. On Saturday March 17th we borrowed a trailer and loaded my children into my truck and went to go pickup the furniture. I arrived there and was told that they were understaffed and we had to wait. After waiting 1 hour I asked how much longer and they said they were ready. We pulled up to the doc and loaded the furniture and before my husband signed the paperwork I asked how long do we have before inspecting the sofa and loveseat do we have to call with any damages? The warehouse guy said to call right away and again asked for the signature. My husband signed and we left. I could not inspect the couches there because since they were special orders they had them all wrapped up and I didn’t want to unwrap them because I live at least 30 minutes away and didn’t want to damage them on the way home. We got home unloaded them unwrapped them and put them together. I tried each recliner and one recliner would not recline. So I called them right away and I spoke with the store Manager *** and he said that because we opted to pick them up he couldn’t do anything he stated that we should have paid for the delivery! So I had to start arguing with him over the phone about it and what I was told by the warehouse guy and he said he could exchange that sofa for another one. I said I just wanted a refund and I would take him both couches back. He said no he could give me in store credit and we could exchange them for a different set. I said ok I will do that then and he said for the inconvenience he would give me two lamps for free. I said ok! Now my husband works a lot so we never have time for anything and when I called him on Saturday April 21st 2018 I spoke with *** and when I told him I was bringing the sofa in on Sunday and wanted to schedule a time so that I didn’t have to wait like the first time he said he couldn’t do that and it is a first come first serve basis unless I come during the week . I said ok that is fine. He also offered to replace the sofa for 40 with his delivery crew. Then he said we have never had a rip in that kind of leather couch and I said I was not calling about a rip I had never called about a rip the reason I called was because the recliner didn’t work. He said oh and said ok we will see you on Sunday. About 15 minutes later he called me and said which side of the recliner wouldn’t work because he had two sofas that had the same issue and there is a additional strap that holds it from reclining. I told him that I would check and call him back to let him know if it worked and that we decided to keep it the way it is because it is a hassle having to load and unload it. I called back on Wednesday to tell him I would prefer to have them replace it by delivery service but it was his day off and I spoke with ***. I asked *** if they could do that and schedule it and he said he couldn’t that only *** could and he wouldn’t be in until Thursday at noon. I asked *** if he could leave him a message and he said yes he will call you as soon as he gets in to let you know at what time we will deliver on Thursday. I said ok. Thursday came around and I waited until 3pm and I called back to find out what time they were delivering. *** answered and When I asked he said he didn’t know what I was talking about. So I explained that I spoke to *** and he said that I would have the delivery today which was Thursday. He said they were already all booked for deliveries that’s when I got *** and said enough is enough why did *** say one thing and now he was talking to me like I was stupid. He said it was ***’s day off and could see if they could squeeze me in and that he would call me back to let me know. So I waited until Friday April 27th for *** to call me and by 12pm still no call. So I called him at 12:44pm and said hi *** this is *** calling you back to see what is going on. And he said you are scheduled and hung up on me. So I called right back and said are you kidding me and he hung up again! I called a third time and said wait you never called me back to let me know what was going on. He said they will be there by 7pm and stop calling my store and hung up again. Now I have done customer service for over 15 years and have worked for large corporations and companies and know better then to speak to someone like this especially the manager. All I wanted to do was to buy a nice living room set and instead I get hit with all this nonsense. *** does not need to be American freights manager or any companies manager. This company is a horrible place with horrible furniture. The loveseat has already broke also and with this kind of service from the manager I know I will not be getting anywhere. I am out 1300.00 dollars on these couches which I already paid off may I add! I do not appreciate the way I have been treated and want a complete refund and want these couches taken out of my home and want *** fired! I will not settle for anything less. And why is there no corporate umber that can be contacted with complaints. It’s because they are a horrible company that are ripping people off!

I purchased a couch from them a year ago at their store in Lafayette, Indiana. I paid for the couch in full with cash. After only having the couch for a month, it started to make a noise when you sat on it. Approximately 8 months later when someone sat on it, the couch completely collapsed. I went to the store and was told to submit a claim, along with pictures. I submitted the claim back in February of 2018. I was told I would hear something within 30 days. After not hearing from anyone, I finally contacted the store manager. All he will tell me is that they are "working on it." Here it is almost 3 months later and I still have a broken couch that is unsafe and that no one can sit on. I have sent multiple emails to the store manager and now I am getting no response at all. I have no idea where to go from here.I have even asked the store manager if there is someone else that I could contact and I have yet to receive a response.

We are an electrical contractor doing work out of town. We used American Freight Furniture-Mattress Store in North Richland Hills, TX. Address 8701 N. Airport FWY 76180. I discussed with Anthony that we'd like to buy 7 mattresses and 1 sofa for $1,023.00. When our electricians went to pick up the items listed above Anthony took it upon himself to up sell every single mattress. Unbeknownst to my on site employees they signed for all of this. I was unaware of this until the bill came in at OVER TRIPLE the agreed upon price $3,230.18. Once I found out about this I instructed my electrician to return all of these products and of course "All sales are final, no returns." This is the epitome of a BAIT AND SWITCH. I plan to find every message board, and review outlet I can find to make to let everyone know that this company WILL take advantage of anyone who walks in the door. I am extremely dissatisfied with the terrible customer service that Anthony has. I will make sure that as many people as possible know just how awful this company is. This is beyond being taken advantage of, it is an outright corporate rape.

This store sells cheap garbage. I bought my couch 14 months ago and the frame broke. They said it was two months over its warranty. My butt is hitting the ground.

Went to their store to but bedroom furniture and was lied to about it being delivered and was missing furniture that we paid in full for.

On January 15, 2018 I purchased several items for my new home. The items were delivered around January 27, 2018. I purchased two kitchen/dinning room tables and chairs for those tables, a couch/sectional, a queen side bedroom set including the mattress, and 2 twin side headboard and footboard along with the mattress and a warranty for those items. Sometime in March 2018, my son was talking to me and went to go sit down on his bed and the wood broke. We contacted the company via email. After receiving no response, we contacted the district manager. The district manager and I spoke briefly and he said he would get the store manager to contact us. As I spoke with the district manager I also told him that our queen size bed leg broke while we were sleeping. After speaking to the district manager, I also informed the store via email. The store contacted us and side that our warranty claim was approved but they do not know when the items will be delivered to us. As of today, April 19, we still have not heard back from them. Please help us. We just want dependable beds.

I purchased furniture from them on the around or on February 24 I pick out a dinning room set along with a living room set I was told the wait would be a week after I week I called and was told the furniture I purchased would be delivered on March 17 I called back on March 16 and was told they did not see a date for the truck to come in on March 17 and they don't know who misinformed me I kept calling they kept giving me excuses finally after three months of waiting they told me they were having problems with the manufacturer and that I had to pick another set I just had a c section and I told them I could not make it in *** the store manager sent me pictures I pick one simarlar to the one I originally pick up I got the furniture April 14th only to find out the furniture would not fit I had to get two loveseat and the delivery person delivered on two different days at ten at night and when I called to complain American freight told me they had nothing to do with it Because the delivery people are and independent contractor I also had to pay the delivery guys 110.00 which I was told was going to be returned to for the inconvenience that has yet not to be returned.

I bought a bunkbed on 30, March. I was told it wasn't in stock and if I wanted it I would have to pay in full up front so they can order it. I paid in full that day. I was told they put it on order and it would take about 5 days. It's been 21 days so far and they still don't have it or know when they are going to get it. Their customer service skills are poor and their managers don't care. They keep passing the fault around. Never do business with them.

At first I was not born yesterday!!! Understand this before I bought the box spring mattress, they or he knew that it would not last very long. That's why he would not put a warranty on it, but the mattress to who it may concern, who have some mulitators, beating peoples out there money. Now I am telling let the game begin? What you do if it happen to you? I'm going straight to legal aide, by the time you receive this. May the have mercy on your soul!!!!

Great prices overall. But the catch is if you finance, after 101days they charge you an additional $6000. Most people that finance might not be able to afford these prices .If you buy, buy outright.

I bought the table set in 2014 I paid for a five year extended warranty witch was $100.00 when it started breaking I call the company and told them they said they would get back with me I waited waited 2y went by the store and talked to them they said take pictures and send to the email waited waited last year did the same thing went back in the store February they told me to email pictures again I emailed pictures to [email protected]. They text me back asking the location of the store I text them the address nothing again I called again they said text the pictures to store95@americanfreight that was last month.

I visited American Freight on 4/6/18 after working night shift at the hospital in search of new mattress. I was helped by jeremy which was awesome I was in and out within an hour. When the workers were loading my mattress onto my SUV which has crossbars the guys broke my sunroof wind protector. I contacted the manager I looked up the piece and it was about $100.00 The manager agreed to refund me the $100.00. I took my car to get fixed and the sunroof wind protector was not the only thing broken to the unnecessary force of the men loading my car and my bill came out to 400 dollars. The manager told me to contact corporate if the price was different. This was not my fault so I am not going to pay for this out of my pocket. I need the remainder $300 refunded to me or there will be legal action taken. If you have people loading cars they need to know what they are doing!

Purchased a sofa from their Carnegie, PA store 12/17/17. Used the financing they offer through American First Finance. Warning.....do not fall for this scam!!! None of the terms were gone over with me. I never even got paperwork regarding the finance co. Was told the first 101 days were interest free. Just checked my balance and it has only gone down $89.19. Checked my emails and did find the paperwork from the finance co in my spam folder. The finance rep forged my signature on the paperwork!! If your company is going to offer financing the terms should be reviewed with the customer before purchase! I want the company to come get their sofa and I will be stopping payment with my bank. At this point, I don't care if my credit takes a hit. SCAM!!

I'm reaching out yet again about my ongoing problem of not receiving my complete order of merchandise that I'm still paying for though its not complete. I have now made my 3rd payment upholding my end of the agreement yet I am still without my complete order. My last delivery (trip number 6 by the way) was 3/9 (2 trips in one day mind you) which was a disaster. I was to receive a new table, because they originally gave me the display floor model with cobwebs all underneath, and bring remainder 3 chairs. They gave the delivery guys the wrong table and luckily they noticed because they were about leave because we didn't pay an assembly fee (the other table came in the door already assembled). So now they say sorry we only have 2 chairs, remember there were supposed to be 3. In conversation they tell me they told me that "Josh" or whomever said "just give her two chairs she will be ok", speechless... I tried calling Angie while they were here and spoke with a pretty rude guy who wouldn't let me speak to her but yet at the same time the delivery guy calls on her personal cell and she answers, explain that.

I called twice this week to speak with Angie and was told she was busy. Monday by Elvis she was unloading the truck, Tuesday the young lady said she was with a customer. Everyone seems to protect her from calls which tells me I'm probably not the only customer that experiences this. When I was finally able to speak with Angie on Wednesday, I mentioned I've been calling and she said she wasn't there on Wednesday and in a meeting on Monday, how is that if her co-workers say different, where is the truth? The lies are horrible and if someone could just be honest I wouldn't have this issue. I mentioned this very thing to Angie on the 9th. If I could simply get an expectation from your staff on when I should get my items this would be a moot point and we wouldn't be wasting our time. I've taken off work or made arrangements only to be dissatisfied 6 times. A simple acknowledgment and customer service is what any paying consumer should receive correct?

It is now 3/22 and still no chair or any idea, expectation or notice when it will arrive. I called the finance company to discuss my dissatisfied and find out what options I have as a paying customer, only to find out I have none. The rep Stephanie apologized and said she would call the vendor. She spoke with Angie on 3/21 who told her she just spoke to me and told me my order would be complete today 3/22. Angie mentioned no such thing and if that was true why am I calling yet another person to explain this ordeal all over again? Angie's words to me were I'm going to try and go to Lexington today if I can get out of here and she would call when she has the chair, it's 3/22 after 836pm EDT, no call. During that conversation I asked about the credit she said I would get and she mentioned corporate said they would issue a credit in the amount of $100. Thats almost a slap in the face for 6 blunders on delivery and continuos dodging of my calls, to yet result in still no completed order. Keep in mind my original table was never delivered. I went to the store to ask what happened and to make it right Angie let me select another table. So through all this ordeal and I still haven't received the original order completed or replacement order completed I get penalized with a small credit like it's my fault you couldn't make it right with 6 chances?

Again I placed my original order on 2/9/18 it is 3/22/18. Even if I ordered everything brand new it arrives in about 14 days, we are 39 days in by the way. At this point I need someone to call me who will uphold their word. I'm so beyond frustrated that if I can't get someone to take ownership of this by tomorrow I will be reporting to the Revdex.com because this is true customer dissatisfaction. So I'd like to discuss more credit for yet another missed committment today to bring me a simple chair or we discuss why you can't fulfill my purchase as I paid for upholding my agreement as a paid consumer. I'd hope as a company you would want to make it right because I am beyond frustrated with no help and no one taking ownership of a bad customer experience.

4/6/18
Joe contacted me on 3/23 and said he would personally go to Bowling Green to get my last chair on Wednesday which would've been the 28th of March. I got a phone call on that Monday from delivery asking was I home for delivery. I was puzzled as I was told Wednesday the chair was going to be picked up. I explained that to the delivery guy. Never heard anything back. Wednesday comes (my birthday mind you) Angie our new salesperson calls and ask can we deliver today I told her no today is not good she asked would Saturday be ok and I told her yes. I got no time of when they would be there and at this point I figure just get the dang chair. My husband stayed home all day as I had to have birthday lunch without him so he could be there for the chair. NO call of course and I then come home to celebrate with friends and NO chair comes at all neither a phone call. Mind you again I am paying on furniture that I have not had complete since I bought it. I then get a call on Wednesday from delivery to call them. I was heading out of town and not in a good area. They called back on Thursday a little after 7pm to ask if I was home for delivery. I said no their response when can I get there. I said I am out of town and nobody is there. My chair was to be delivered on Saturday the 31st. I get a response to call in to get the VP and VP doesn't call but Joe calls. No offense nobody keeps their word on anything and as I have always said communication if you know you can't deliver is when we should get a call. They want to offer me $100 credit for 2mo now of not having a completed set of everything I ordered. They want to mention its because my new set is more in cost than the original. I get that but what about customer service. If something is out of stock I don't think any other business would say it will take over 4 weeks for you to get your items. Feb. 9th my original order and today is Apr. 6th and no chair and a funky $100 credit. I have made almost 5 payments and that's my *** You Mrs. and have a good day. Ridiculous.

I purchased a full bedroom suit from the American Freight location in BARTLETT,TN. I purchased the furniture on Feb 25th and was told it would take 4 to 8 weeks to be delivered because it was all on back order. I never received a call about my order on the status one tike. I called twice on my order at the end of March. The first time I spoke to Chris (who was polite) and explained that I had not received word on my purchase. He apologized and said they were waiting on a mirror and that was all. After a week of wait time I called back and was told they weren't sure if the mirror was in but they did receive a shipment and if my order was marked complete that I would receive my furniture. I told them if it was in to bring my delivery on April 3rd Tuesday. They stated they would call when they were in the area and they did. They came and delivered but we noticed that a nightstand was missing. We spoke with the delivery guys who told us to call the store. I spoke to Tom who apologized and said I would get my nightstand on April 4th deliveries. I arrived home at 5:55pm and called the store. I asked for Tom and was told he wasn't there, I then asked for a manager. Eric gets on the phone and ask for my number. I tell him what the issue is and that Tom said it would be delivered April 3rd. He puts me on hold and I asked when he returned did he need to verify that I ordered 2 nightstands with me holding the receipt in my hand. He said with an attitude no. He said Tom did not leave him a message about my nightstand and that I would have to wait another day. I explained my anger about being told it would be today (April 4th)after it was not delivered on the day it was due to arrive April 3rd. He began to same I need to calm down and I asked why should I when I haven't received what I paid for not once but twice. I have no time on when my nightstand will be here tomorrow and taking their word seems to be worthless.

Purchased furniture from there yesterday, April 3, 2018 @12:47. Signs all over their store says same day delivery. We asked, they said yes. Once we checked out, that changed and wouldn't be delivered till the next morning. Ok...so Was suppose to be delivered today, $180 charge and it is still not delivered. It is now 7:00pm on the morning it was suppose to be delivered. Talked to the store manager three times today and the corporate office in Ohio once earlier, and recently left a message with no return call yet. No one knows where the sectional couch is (possibly on its way to Syracuse from the Whitesboro store) and they are refusing us a refund, saying all sales are final, even though we still do not have this item and they say they have 30 days to get us 'out of stock items', which we did NOT know was out of stock in the first place. Corporate says they are holding up on their end of the agreement, and refuses to give us a refund!! I feel that they tell you everything you want to hear until after you checkout!! Corporate was rude and told me that it sounds like I was having "buyers remorse" and she said that she was the highest person I could talk to and refused to give me any other number. The sectional was $1400.

We purchased our couch from American freight and were talked into purchasing the 5 year warranty because we have children and animals, we were assured that in the event of a issue our warranty would be honored, it has been months and months I have emailed twice and called the store and they keep directing me to email corporate which I have done and at this point I am sick of doing someone else’s job I just want our warranty that we paid good money for honored, there’s splits in our couch cushions that we spent almost $900 on and is barely a year old.. we were promised how much they care do for customers and honored these warranty’s but when it Comes time to file a claim they are no where to be found. I don’t appreciate it one but m, if I spend good money somewhere I expect to have better service. I can’t afford to buy a whole new couch as this was the point of the warranty purchase.

WENT TO WEB SITE WAS APPROVED FOR FINANCING. GOT TO THE STORE THE DONT FINANCE ONLY LEASE TO OWN.FALSE ADVERTIZING. WANTED ME TO BUY A 1200 DOLLAR COUCH AND LOVE SEAT FOR 256 DOWN AND 400 A MONTH FOR A YEAR.4800 FOR A 1200 DOLLAR COUCH IS CRAZY WORSE THAN RENT TO OWN STORES.LEFT THE STORE A SHORT TIME LATER FOUND THEY PUT UNAUTHORIZED CHARGES OF 214.12 ON MY CREDIT CARD .. WENT BACK AND TALKED TO MANAGER SAID MISTAKE AND WOULD BE CORECTED BY END OF THE DAY.WENT BACK SUNDAY TO FIND OUT WHY IT WASNT TAKEN CARE OF DIFFERENT MANAGERWOULDNT GIVE ME HIS NAME SAID IT WAS NONE OF MY BUSSINESS. TRIED TO EXPLAIN THE PROBLEM HE CALLED ME A *** AND TOLD ME TO LEAVE HIS STORE. I TOLD HIM I DIDNT WANT TO GO TO COURT TO GET MY MONEY HE LAUGHTED AT ME TOLD ME TO HAVE FUN CALLED ME A *** AGAIN A GET THE HELL OUT OF HIS STORE AND OFF THE PROPERTY.. DONT BUY HERE FRUAD AND FALSE ADVERTIZEING MAJOR RIPOFFF

My first time at America Freight in Huntington, WV was an excellent experience!!!! Josh and Austin were very professional, friendly and helpful! We’ll be back! Give those fellas a pat on the back and a bonus!