American Freight Appliance, Furniture, Mattress

I purchased a mattress set and headboard from American freight. The day of my scheduled delivery the delivery company notified me that I would not be receiving the headboard due to the fact that it was damaged. I then called the store whom never reached out to me about the issue and was told that I would be notified when the merchandise came in. I then asked would I have to pay for delivery all over again ans waa told no at that time. Over a month later and multiple phone calls all of which were initiated by me, I still don't have my merchandise.The last phone conversation I spoke with a manager that said he would get back with me about the issue, that phone call nevwr came. Finally I did speak with the original salesperson who said they were getting the merchandise in and would call me to set up delivery and that never happened. I no longer want the merchandise or a store credit and won't be doing business with said company again.

In mid August of this year, I purchased a "Madesto" dresser and nightstand from American Freight, ***. The nightstand was available in the store, but the dresser had to be delivered. I was informed by Greg that it would be in by mid September. After the second week of September, I phoned the store and spoke with Greg again. he informed me that the dresser was on a truck and on its way. A week later, I phoned again. this time I was informed that it wasn't on a truck and that it wouldn't be delivered until the store had ordered enough merchandise from the manufacturer to fill a 52 foot trailer. Approx. two weeks ago, I was informed that it had finally arrived. I went to the store to get it, and was informed that they ordered the wrong dresser. my wife then spoke with the "regional manager" who told us that WE could drive to Pittsburgh to pick it up.(2hrs away) We declined. Then he said that he would send someone to get it, and it would be within two weeks. I phoned again, spoke with "store manager" and was informed that it is slated to be on a truck, no one went to get it, no clue when it will be delivered. he offered to refund my purchase price of the dresser, but would not return/refund the MATCHING nightstand that would be useless.

I purchased a mattress - and the mattress that I received was not the same. They did a bait and switch. I called, complained, and requested a return. I got to the store, and the store clerk only offered me an “exchange.” I explained that I did not want to exchange because I was deceived and lied to by them - yet they insisted that I exchange the mattress or I lose my money. A store associate showed me mattresses, and he said there was a similar priced mattress on sale (100.00 more than I paid) for the floor model. I agree on this mattres, and take it home, and find ou it is FILTHY. I just paid 537.00 for A FILTHY bed. I feel so tricked and deceived. I just wanted my money back. I did not want to deal anymore with this shady business. I have a mother who is immune suppressed. I cannot deal with this. I am going to sue them for fraud if they do not refund me. They CAN refund me because they’re so sketchy in there, they constantly lower prices. I feel like this place is illegal business practices. They’re so shady. I have had to haul 2 mattresses from them up 2 flights of stairs. I will not do this again.

Paid for a mattress set on September 16 2017 guaranteed within 30 days and no call no show and won’t return my messages to corporate

In August 2016 we purchased a recliner for our 25 year old son for his birthday. In less than three months the chair fell apart to the point it was garbage. We had purchased a 5 yr Warranty, but even if we had not, I was determined that they should replace the recliner since it didn't even last three months. It was cheaply made! So I contacted the store manager and she was very nice and agreed to put in the claim to get a new chair. And on November 15, she e-mailed me and said we could come back and pick up the new chair/ recliner. She said to donate the old chair as they did NOT want it back. However, it was GARBAGE and we had to pay our trash man to haul it away. It was useless. So anyway, we picked up the new recliner sometime in the days after November 15th 2016.

Today that "new" recliner fell apart! I immediately told my son to call the local American Freight and ask to speak to the manager (Katelyn P. Because after all, we purchased this chair for like $399 plus the $100+ warranty fee and have not even had the chair for a year and it has also fallen apart. I was very dismayed that she told my son that it was not covered under our warranty! We bought a five year warranty, but she says our warranty only covers rips and burns, not the actual workmanship of the furniture!! And she said that it only came with a one year manufacturers warranty and she claims that ended one year from the day we bought the original recliner. I am puzzled because this recliner is not the original one purchased in August 2016 and therefore the warranty should be for each piece of furniture. . I would think that since the first recliner was a pile of junk and we had to replace it, then the warranty should cover this recliner from the day we drove home with it for at least one year. And we have not had it a year!

So basically she is trying to say they would replace a chair if the leather rips or it burns, but not if it was put together poorly by someone who doesn't know what he is doing?!? Does this make any sense? NO!!

In the bringing of July we went to American Freight in Carnegie, Pa. to purchase furniture for our new place. They had a whole house furniture package for $998. You got a couch, a love seat, two end tables, a coffee table and two lamps. You also got a kitchen table, 4 chairs and. A queen bedroom suite, a mattress and boxspring. They told us we could tweak the package and upgrade things, and pay a little extra and so we did. We got a nicer bedroom set and a better mattress. We paid for the furniture in full on July 29th. We were told that they were getting a shipment in, in a few days and that they would send us picture of the color options for a couch and we could pick them. It wasn’t untill about August 10th I had to call and ask for the pictures which they gave me a Hard time about sending but they were the ones who offered to do it in the first place since we lived about 45 mins away). So after several phones called and talking to 3 different people someone finally sent me some options and at that time we chose black and scheduled our delivery date for Sept 9th. I had a bad feeling about this place so I asked my fiancé to call and verify they had all the right information for us. He called and they did. Black couches and being delivered Sept 9th. Great. Sept 4th we called to verify it was coming this Saturday (the 9th) he assured us we were on the schedule. I still felt uneasy and called the 8th. “Oh yes you’re all set for tomorrow. They will call you when they get your furniture on the truck”.
Well the 9th came and we never got furniture. I called the delivery company around 7 because we waited all day and never showed. They told me I was never on their list to pick up today. At this point the store was closed. So we went there first thing the next morning. We talked with the store manager Chris, to be told that not only was our delivery date in the computer as the 30th but we never had ordered a boxspring or a frame. So I said the boxspring came in the package and we asked for a frame and our sales associate, Dwayne said he would throw in for free.. so Chris tells me they would throw it in at their convenience because they messed up somewhere. We also asked that they waive the delivery fee because of our troubles and they did which I was greatful for. Our furniture was eventually delivered that day around 6pm, at which now the store was closed. When the delivery people came and delivered our stuff we had realized everything was in boxes and needed to be built, which Dwayne had told us everything would indeed be assembled and setup but that was not the case. And then as the story gets worse they only had a 3 pc bedroom set for us and told us that was all we ordered. I was so upset. They dropped off what they had and as we began to open boxes to set up everything, almost every single piece we had gotten was either broken, bent, scratched or damaged in some way. The end tables and coffee table were in boxes and each piece was bent a different way making it extremely difficult to build. I paid $78 for a fancy lamp that was broken in two places as well as several pieces of the chandeliers that hung from it were broken. The dresser was scratched along the side. And the headboard came with no directions and screws that were too long so when we put it together the screws came out the other side.
Now it’s Monday I call the store manager, Chris, back again, upset because we had ordered the “whole house furniture package” which we were told included a 5 pc set why did we only get 3 pc? When we upgraded we told our sales associate we just wanted a nicer quality and would pay the upgrade. He apologized and didn’t know what went wrong where and they offered to send out a replacement for all the damaged furniture. I declined and said we were so upset with all the problems and quality we didn’t want it and would like to return it and he obliged. We did however keep the mattress, boxspring and couches. The manager then told me that when they pick up the furniture they would give us a credit that day when the stuff was back to their store. They came back that Friday to pick up the damaged stuff around 5 and said we were the last stop. The next morning I called the manager asking for the refund and he gave me the run around on how he had to go make sure everything was there first. He told me he would call me back shortly after he did that. It had been about 4 hours and I haven’t heard back so I called again and he told me he’s still waiting to hear back from the delivery company to verify what we returned since it got taken to their other store. Another 3 hours go by and I call back again and he says “oh yeah I can refund your card now”. We got a credit of $530 for the things we returned when we originally spent $1,300. But no other real compensation for all the time and hassle of everything.
The sales associates seem to have no idea what they are doing. How did we call them twice the week before delivery to verify the date and both times we were told yes you’re on the schedule to not getting our furniture and finding out there was a wrong delivery date? HORRIBLE experience. Please nobody ever buy from this company!! I got the number to the VP of the company as well, called him 3 times and left a message every time about the huge problems I’ve had and never got a phone call back from him, not even from a receptionist or anything. They have TERRIBLE customer service and I will make sure everyone I know, knows about our bad experience and the terrible quality of the furniture. The mattress is the only thing good that came from them. It’s been 3 weeks of sleeping on it so we’ll see how long it lasts for. The two couches we kept from there are horrible. very uncomfortable, they creek and make cracking sounds every time someone sits on it. Was not worth $400. I don’t even want to call them back again because of the horrible experience I’ve had with them. I’ll be throwing them into the dumpster and buying new ones elsewhere.

I visited this store on 9/23/2017, I purchased a bed set for my daughter. It was a pink set with diamonds. I purchased the set and I selected to have self pick up. When my truck arrived they stated that they had RESOLD my item because the worker did not remove the tag and the family the sold it to did not want to take it off of their truck. I was told there was nothing they could do, I tried to call the police and the manager allowed the other family to leave with the set. It was the last set and there were no others. I screamed in horror and I begin to demand answers. The manager was nonchalant and unresponsive. I finally called the district rep *** who allowed me to pick another bed set. I left feeling frustrated, undervalued and discouraged that my money and purchase was not valued. My daughter cried about the set and I feel just horrible as a parent because this company did this to our family.

I purchased a king size mattress and cover from this location a few years ago. In Jan 2017 we lost our home to a fire. We returned to this location to purchase a full size bed and a dresser. We purchased the smaller bed due to the space in our rental home. At that time we mentioned the fire and Dwayne the salesman told us that since we had purchased the mattress cover with our king size mattresses we would be able to have those replaced by the manufacturer. In August 2017 we returned to the store to purchase a king size bedroom set. Again Dwayne assured us that the mattresses were replaceable due to the cover and he even stated that if the warranty didn't cover them per the manager the store would take care of the refund. Dwayne asked for pictures to prove that we lost our home to a fire which I was able to show him pictures on my cell phone of the actual bed that was lost in the fire. He advised at that time while we were still in the store he had emailed the appropriate peiple about our refund.Since we were told that we would get reimbursed for the mattresses in 30 days we decided to purchase a more expensive bedroom set and upgrade our mattress with the understanding that the cost of the original mattress would be refunded. A few weeks after I had not heard anything so I called the store to check the status. I spoke to the new store manager Chris as the original Manager Cody who was there the day of our purchase no longer works for the company Chris was unable to find any information of any refund. After a long conversation with him he advised that we were owed a little more that 600 for the refund. After that conversation he never called back, I called him again still no resolution. I was advised by Tyler another store manager to call Susan Beltrami about the situation. I called her and spoke to her on Monday 9/18. She told me to call Joel the VP of the company and get him involved as well. I left a message for Joel that day. Susan called back later in the afternoon and left a voicemail stating that the mattresses were not covered because it was the wrong type of fire but that the company could give me a discount. I called her back that same day and left a voicemail to further discuss but after leaving 5 messages thru out the week she has yet to call me back, 3 messages to Joel with no return call, a message to Kyle the regional Manager no return call and I have left messages for Chris with no return call. I have called the store several times to speak to Dwayne and every time I call he has "just left for the day". If this were a small amount it would not be a big deal but when you are told you will be getting 600 plus dollars back if you purchase something it is a big deal especially to people who lost everything they owned in a fire. I would not have gone there to purchase the bedroom set had I not been told twice that the mattresses would be replaced due to the fire.

I originally bought a matress from the Altoona, PA Plankton Rd store and after a few months it sunk. The store did a swap out but I had to pay another delivery charge of $99.00. The factory ended up overstuffing the swap out mattressthat was from the Rodi Rd store. The Rodi Rd store said they would change it out for another mattress that will work for me since I have arthritis in my back. I am having to pay more for the mattress and on top of it another $99.00 delivery charge. I was informed everything was taken care of and that would be delivered on September 18th 2017. When I called to check to see where my mattress was the Rodi Road store told me that they were not even informed that there was supposed to be a delivery so they scheduled it for today Tuesday September 19th 2017. When I call to check to see when my mattress is being delivered today I was told that I did not answer the phone call I clearly called them back and they refuse to answer their voicemail. I was then told that it would have to be scheduled for another day for delivery. I actually had called both the American Freight in Altoona and the American Freight in Rodi Road as well as leaving to voicemail messages with corporate office with mr. W and American Freight. Now this new mattress cost a total of $464.23 and three delivery charges and I still have no mattress and I have a back with arthritis. I'm very upset with this company my blood is actually boiling over the situation to the point that unless this is resolved to some degree for me I'm not the shopping at American Freight ever again. I can tell you that there's been a problem with every single piece of furniture that I have gotten from American Freight from a scratch on the table to the lining underneath my couch that has cotton come out of it that should not be to a sinking mattress so something needs to be done about this or as I said you will be losing me as a customer.

Positive friendly service

I placed an order for new furniture over a month ago. In between me placing my order and yesterday, I called 3 times to see when I should expect my furniture. The response was always the same: 'Your furniture is not in yet.? Growing frustrated with that reply, I decided to take a trip to the store yesterday to see what was going on. The initial employee told me that he was unauthorized to look up customer's orders; that is typically a manager's job. He told me he could call a manager and call me later. This answer was completely unacceptable as I have been getting runaround responses this entire time. I needed to know something about my furniture ASAP. He reluctantly called a manager who was able to assist me. From speaking with the manager, I was informed that no one fulfilled my order to have my furniture delivered to me! How is this possible? American Freight was ok with taking my money, but couldn't be bothered with actually placing the order? Even worse, instead of telling me this, I was just misled by employees saying it wasn't in. Of course unordered furniture wouldn't come in! I am confused as to why nobody thought to check why the furniture was taking so long to arrive. If I hadn't gone to the store to inquire about it, would I have ever been informed about the situation? Please do NOT spend your money with American Freight. For all they offer with discounted furniture, they lack in integrity and professionalism.
Product_Or_Service: Furniture

On 31 Jul 2016, I purchased two pieces of furniture from American Freight Furniture and Mattress store, located in *** and our salesman was Randy. We purchased the a Flannel Espresso sectional couch (3 pieces - Corner 3810LSFFE, Cuddler 3815RSFFE, and Loveseat 3822ALFE) along with a Gazette Basil recliner (AF7409). I paid in cash for my purchase (a total of $1,785). During the last year of owning the furniture, we've experienced several issues. The recliner's stuffing has fallen out and a wooden beam from the sectional is now clearly visible. When I purchased the furniture, I purchased it with the intent to get several years of use out of both sets...I've been allotted one year. I've maintained my furniture and it is upsetting to see the hard earned cashed I paid for, I have essentially wasted. The sectional sofa is the third sofa I've owned. The other 2 sets I owned lasted a good 8 years or so, including several military moves! I am active duty military stationed at *** and because of the issues I've experienced with the quality of the furniture and the money I paid, I tell my family, friends, and subordinates to steer clear of this establishment.

LOVE my furniture! I have purchased many times from American Freight and have always been satisfied. The layaway is really easy and it has made it possible for me to refurnish my entire home.

Started off I went in to the store helped by a man named ray ..looked around didn't have the couch in stock.so as me and my husband were leaving we we're approached by a new man the was at the deck and he bullied me in to a couch .so we purchased it and asked do you work on commission he replied now so we were in the paring lot and talked to a manger and ask the same thing he told me yes and the he would make sure that the man that helped me in the beginning would get it.I was lied to.. that I now have waited for now 3 weeks .so I had called and was rudely told that they cant deliver something that isn't there!. As I explained that I now have no couch and family in town he told me to pretty much tell the family to come a different day. And I would have to come in for my money back ..

I purchased an extended warranty though the store to cover any accidental damage to the furniture. When I filed a a claim it was denied. When I called the store to ask about the warranties they sell the salesperson I first spoke with was not helpful and told me to call the next day to speak with the manager. The manager (Brock) was rude and disrespectful to me as a customer with a legitimate problem. He in no way tried to help me resolve the issue. I believe that the warranties this company sells are fraudulent and are never paid due to some technicality not named in the contract.

I purchased a new Mattress for my grandson with a headboard footboard and rails...the mattress had bed bugs inside of them...I notice every time my grandson woke up he was scratching his back and legs at first it seem to look like mosquito bites but then they became so worst they covered the top of his 8 year old back from shoulder to shoulder... when his beding was changed he had blood splats from a bed bug fecal...Then I had a exterminator come review his bed. IN FACT THE BED WAS THE ONLY BED IN THE WHOLE HOUSE THAT WAS INFECTED...This is the review from the exterminator: Inspected each room found live bedbug on mattress in sons room. Fecal smears on sheets and mattress. Checked other rooms no evidence. Inspected living room furniture no evidence. Treated Sons bedroom for bedbugs, sprayed mattress and box spring with cross fire.the Charge for the exterminator was
399.00+28.43 = 427.43. I WAS SOOOO disappointed and disgusted I have been shopping with them for years I even recommended friends and family to this company. I FEEL LIKE THEY DIDN'T CARE ABOUT THE SITUATION.

Posted: 8/17/2017 10:17:37 PM about ***
My experience with this company occurred after we purchased some furniture from the American Freight Furniture company *** location)Do not let them talk you into using their furniture delivery service. If you cannot pick up the furniture your self PLEASE GO SOMEWHERE ELSE. the company that they contract to deliver for them are Con Artists!!!! I have had such a terrible experience with this delivery company and the furniture company that I will never purchase anything from them again. They give you the run around and lie directly to your face. None of them can be trusted!! I expected my furniture to be delivered between 12 and 4pm I was told at the furniture store by the lady behind the counter that that is the typical delivery time but I will be notified by the delivery company when they are enroute approx. 30 mins prior to their arrival. 3 times the delivery driver told me that they didn't have my furniture & gave me three different locations on its whearabouts (north side, south side , and out of stock) before saying they will be here in 30 mins. It's now going on 10pm and I am still waiting. The furniture store was no help. When I expressed my concern I was told well we are closed now. This company also gave me the run around , they told me that the furniture I purchased was damaged and that they needed to give me something else or I would have to wait for an unforeseen amount of time for them to provide a replacement when I inquired about refunding my payment they said that process is forfeited when you purchase an item through layaway! Then all of sudden they found my furniture and it was an order discrepancy. ***!!!
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I want to take it back

I purchased a King size head and foot board with rails. Immediately the sales associated *** informed me that the product was not in stock, mind you I just made the purchase with her and she was claiming they had it. Also my business partner was in the store the previous evening and picked it out and had the product number and amount the store had in stock. There is a big sign behind the counter that states that the is no cash refunds, but the sales representative is suppose to make sure the item is in stock before the purchase is made. *** was very rude after she realized her mistake and blamed it on lack of warehouse staff. I was not asking for delivery as I was there with a truck and ample help to load the products. She then stated that it would be delivered for free the following day. *** the store manager is who I spoke to next following a 24 hour wait to see if this would be resolved. He apologized for his employee not doing her job properly and said he would take care of it. First promise from him was he found one in *** and it would be in his store the following day and would now be delivered to my house for free. Another 24 hours has passed and no bed I called again and he was still waiting on the truck it did not show up and he apologized for not calling me. Here it is going on a week now and still no bed with no resolution. I spoke to *** this morning and the new excuse was he put *** back in charge of this issue and she was calling the wrong number, but they found one in *** and he is making her personally go and pick it up on Monday and it will be delivered Tuesday 8/15. I have tried to call Corporate Office with not a call back from customer complaint department. When I questioned the Store Manager about his Corp. office he stated it could be the *** branch or maybe not.
Product_Or_Service: King Size head and foot board with Rails

I have an issue. I put furniture on layaway and when we first signed up we were told it will be in stock. Well we paid it off and they do not have it in store. When we were told always in stock. Turns out they had to order it but will take a few weeks to get which is now not fair having I paid it off. And left with no furniture. They should not tell customers that it will always be in stock. And now when it comes to delivery they can not even throw in delivery for inncovience. They are quick to tell you something but then comes down to it being false to get your money.

I purchased a bed from American Freight in April 2016. On Friday August 11, 2017 my 6 year old daughter put her hand on the headboard to put her shoe on and the headboard cracked and broke. I was advised to call manufacturer (American Furniture Company) about this issue, however all phone numbers for that co.pany are no longer in service. I believe American Freight should be responsible for replacing the item that they sold me if the manufacturer is not longer in business. This break is clearly due to poor craftsmanship not abuse tonthe furniture