Alder

? Complaint: [redacted] I am rejecting this response because: I have not recived any credit, and I asked them in to reduce the rate but they could not help , so now that the Revdex.com is involved,now they are offering a discount??? I told them a year ago that I could afford per month that rate was within my budget Sincerely, [redacted] ***

April 6, RE: [redacted] To the Revdex.com, The agreement Ms [redacted] signed was in plain language and the terms were stated clearlyWe also went over each detail of the agreement with her over a recorded phone call and she confirmed she understood all the termsAdditionally, we sent Ms [redacted] a check for $ [redacted] on 1/21/ to pay her remaining balance with ADTIf Ms [redacted] would like to be released from the agreement she will need to return the $ [redacted] and pay 90% of her remaining balance Sincerely, Brandt N [redacted] | Alder Compliance Manager

I have sent them the cancellation fee that they requested to them from vivint so I will be disputing the charges with my bank because they did not fulfill their end of the contract I have pictures emails and call logs to prove it thanks! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Ms [redacted] has been released from the agreement and her money has been refundedAgain, we will not be covering her bank fee, we cancelled her account when she requested us to and therefore it was unnecessary to put a stop payment on the automatic draftsPlease take this as our final response to this matter

To the Revdex.com,Thank you for contacting us, we have spoken with [redacted] at the number ###-###-####and agreed that we would refund the double billing from safe guard securityWe will needa bank statement showing the processed and settled payment and will release [redacted] from the agreement with alder with no penaltyWe will also be sending a shipping label, sothey could send back our equipment

Complaint: [redacted] I am rejecting this response because:Tim Q***, Alder rep, is on voicemail actually stating that he IN FACT had began cancellation processWe do not want faulty equipment that repeatedly malfunctions as statedAlder rep needs to pick up their useless system ASAP Sincerely, [redacted] ***

? Complaint: [redacted] I am rejecting this response because:Alder has failed to provide proof that our credit card information has been permanently removed from their automated billing system Sincerely, [redacted]

August 22, RE: [redacted] To the Revdex.com, I have taken the liberty of crediting Ms [redacted] a month of service at no charge as she had mentioned she thought the company was going to pay the first month for herRegarding the second issue: please respond with how many years Ms [redacted] thought the agreement would be for and we will see what we can do to accommodate her Sincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: Alder continues to give me the runaroundI have yet to speak to anyone that knows about my accountI am very disappointed,but will give the company until Janto resolve this issueThereafyer, I will seek legal assistance Sincerely, [redacted]

June 16, 2017 RE: [redacted] *** To the RevDex.com, We released Mr. [redacted] as a courtesy and we will not use his financial information for any reason in the future. Also, the ability to remove an alarm system doesn’t mean we are able to reestablish communication with his previous provider. Lastly, if Mr [redacted] doesn’t allow us to retrieve our equipment we will be forced to charge him for it. Sincerely, Brandt N [redacted] | Alder Compliance Manager

June 12, RE: [redacted] To the Revdex.com, Thank you for contacting usWe spoke with Mr [redacted] and he informed us that he did not file the complaint even though it is in his name and written as though he were the authorUntil we know who is making these claims and why they are interfering in an agreement between Mr [redacted] and our company we cannot respond to the allegations Sincerely, Brandt N [redacted] | Alder Compliance Manager

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me upon actual receipt of the funds in my account Sincerely, [redacted] ***

November 3, 2017RE: [redacted] To the Revdex.com, We have explained to Ms [redacted] that the cause of her camera issues is the speed of her internet serviceThe reason she wasn’t called when her alarm was triggered is because she always disarmed the system within secondsThis timeframe is allotted to prevent the dispatching of authorities everytime someone returns home after having armed the systemAs Ms [redacted] feels the cost is too high we have taken the liberty of reducing her monthly rate from $to $54.00.Sincerely, Brandt N [redacted] | Alder Compliance Manager

October 27, 2017RE:? [redacted] ? To the Revdex.com,? Thank you for contacting usOur scheduling department will contact Ms [redacted] and schedule a time to install the system in her new homeWe will waive the fee and she will not need to renew her contractWe have also given her months of service at no charge to compensate for the months she has paid since she moved.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

January 25, 2018RE: [redacted] To the Revdex.com, Thank you for contacting usIf indeed this problem was caused by the installation of the thermostat we sincerely apologizeAs a gesture of goodwill we have refunded Ms [redacted] last payment of $84.52.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, please cancel my contract thank you [redacted]

Complaint: [redacted] I am rejecting this response because: I sent in the reasons for rejecting in a previous emailPlease help us we just want Alder to let us out of contract Sincerely, [redacted] ***

June 23, RE: [redacted] *** To the Revdex.com, Thank you for contacting usIt is our understanding that Mr [redacted] spoke with his representative and reached an agreementAlso, as a sign of goodwill, we have reduced Mr [redacted] monthly rate to $ Please let us know if we can do anything else for Mr*** Sincerely, Brandt N [redacted] | Alder Compliance Manager

February 19, RE: [redacted] To the Revdex.com, The issue Ms [redacted] is running into is that money paid towards her account will be applied to the past due until the account is current, once the account is current she would be able to pay a $ [redacted] cancellation feeThe past due amount is $ [redacted] but if Ms [redacted] is willing to pay 50% of the past due, in addition to the cancellation fee, we will release her from the agreementThe total comes to $ [redacted] Please let us know if this is an acceptable arrangement for the [redacted] s Sincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: Mrs [redacted] want this contract to be cancelled because she was not told how many years and that there was a contract and was told could cancell as long cancell as long as it was before day which is what mrs [redacted] didand was told it would be a month so the representative lied about everything because they are charging a month this representative of this company falsely gave information on purpose to get a sale which to me is unlawful Sincerely, [redacted]