Alder

January 27, 2017RE: [redacted] *** To the Revdex.com, We attempted to reach Mr [redacted] to discuss his complaint but we were unable to reach himWe have cancelled the renewal as he requested and placed his account on a month to month agreementIf he wishes to cancel he can do so at anytime by sending his notice of cancellation to our corporate office Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will return the payment of for Moni pay off to Alder Security Sincerely, [redacted]

January 20, 2017RE: [redacted] To the Revdex.com of Utah, A technician was sent to Ms [redacted] ’s home to install the cameras on 1/19/but she requested that we reschedule the appointment.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because:They have my bank statements where the money was removed and how many months it was I nk they are stalling because they don,t want to pay me.They can see by the statements when the last payment was made Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I'm replying to this because they are clearly lyingThat is an awful way to do businessThe fax sheet states that it went through on 6/14/to cancel, there is no way it got there several days laterI am attaching a file with my bank statement showing the payment coming out on July 19th as well as in JuneI finally did a dispute with my bankIf Alder rejects this dispute I will be contacting Revdex.com againThis has been such a nightmare with them and I am glad I have paperwork to back up what I'm saying, and proof of their lies Sincerely, [redacted]

October 25, 2017RE:? [redacted] ? To the Revdex.com,? We were able to work this out with Mr [redacted] Thank you for your assistance.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

June 26, 2017? ? RE: ? [redacted] ? ? To the Revdex.com,? Thank you for contacting usMs [redacted] daughter had informed us she was sending in medical documentation which we were waiting to receive before canceling the accountHowever, as a sign of goodwill, we will cancel the agreement and waive the past due balanceA member of our customer service team will contact Ms [redacted] shortly to schedule a time to retrieve our equipmentThank you for your assistance.? ? ? Sincerely,? ? Brandt N [redacted] | Alder Compliance Manager

? Complaint: [redacted] I am rejecting this response because:I will not have Alder equipment back in my houseWhatever the out come of this, I refuse to have a company that I no longer trust to monitor my safetyI am disabled and home alone during the day, that was the reason we got the systemThe system was down and on my end for days and Alder was not awareWe will not have them back in this houseCourt seems like the next step Sincerely, [redacted] ***

August 30, 2017RE: ? [redacted] ? To the Revdex.com,? Thank you for contacting usWe have canceled the account as requested and issued a full refundPlease allow 3-business days for the refund to appearA member of our customer service team will contact Ms [redacted] to schedule a time to retrieve the equipment.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

October 11, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usWe have released Ms [redacted] from the agreementA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N [redacted] | Alder Compliance Manager

To the Revdex.com,Thank you for contacting us In a response to Mr [redacted] , If he would like to break the contract the pay off for the agreement is $2,573.04, since the contract has been auto renewedBut I would like to cut that in half as a gesture of goodwill for Mr [redacted] to pay $1,in full to cancel out his account Sincerely,

December 13, 2017RE:? [redacted] ? To the Revdex.com, We have released Mr [redacted] from the agreement as requestedA member of our customer service team will contact him shortly to schedule a time to retrieve the equipment.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

Ms [redacted] has been released from the agreement and her money has been refundedAgain, we will not be covering her bank fee, we cancelled her account when she requested us to and therefore it was unnecessary to put a stop payment on the automatic draftsPlease take this as our final response to this matter

September 22, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usThe attached recording is a conversation between Mr [redacted] and a member of our customer service team, prior to the installation of the alarmMr***’s responses to our questions contradict the allegations in this complaint, however, we will release him from our agreement as a courtesyA member of our customer service team will contact him shortly to schedule a time to retrieve the equipmentSincerely, Brandt N [redacted] | Alder Compliance Manager

August 29, 2017RE: [redacted] *** To the Revdex.com, It appears that the reason the account was not cancelled is that we didn’t receive the notice of cancellation within the specified time periodThe account has now been cancelled and a refund has been submitted to Mr***’s bank for the August payment.Sincerely, Brandt N [redacted] | Alder Compliance Manager

June 27, 2017RE: ? [redacted] ? To the Revdex.com,? Thank you for bringing this to our attentionWe spoke with Ms [redacted] and came to an agreementThank you for your assistance with this matter.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

January 17, 2017RE: ? ? ? [redacted] ***? To the Revdex.com,? ? ? ? ? ? ? Thank you for bringing this matter to our attentionTypically we require a bill from the customer’s previous provider showing the remaining balance in order to send a check and because we never received a document of this kind from Mr [redacted] his check was not sentHowever, in order to accommodate Mr [redacted] I have instructed our billing to department to send the $check requested in the complaint and I have given the ***’s months of service at no charge as a sign of good faith.? Sincerely,? Brandt N [redacted] | Alder Compliance Manager

Thank you for contacting usWe have reviewed Ms [redacted] account and at this point will not be releasing her from the agreementIt is our understanding that she has been having problems with her system and needs it to be servicedTo compensate for her system not working, we would be happy to offer a technician free of charge, credit her account free months ofservice, and waive her past due balanceto make up for the time that her system was not functioning properlyIt would also be very helpful to establish contact with Ms*** to fix her systemShe is welcome to call in to the service center where we will beable to promptly assist her Sincerely, DanielC | Alder Compliance Specialist

Complaint: [redacted] I am rejecting this response because: I am fine with you coming to check the system but it needs to be around my schedule which usually leaves open Sunday evenings so if you can have a tech come out Sunday evening and look at the system I would be more than happy to have you come into my home and look at the systemYou should have notes on my account showing the fire alarm that called the fire department and was told that he was taking a showerI am no longer comfortable and confident that this alarm system will do what it was intended for when it sends out alarms every time we use the back showerI should not have to be required to use a specific shower in my own home because your system does not work properlyAlso with a system that sends out alarms how will I know if it's a real alarm if I am not at home? This is why I do not have confidence in your system anymoreThe best time to reach me at the phone number listed on my account is between 7:a.mand 8:a.mEST thank you Sincerely, [redacted]