Affinion Group, Inc.

Complaint: [redacted]
I want to reject this offer until [redacted] receives the refund.  He has cancelled that credit card, and a refund to it will not be possible. I am appalled that this company charged this to Bill's account for years.  Thank you so much for your help in resolving this matter. Without you the account would have been closed but the company would have kept the $959.93.  We are old, retired, and frugal, but easily fooled evidently. Thanks again for your help.  [redacted].
Sincerely,
[redacted]

March 26, 2018 VIA UPLOAD Revdex.com, Inc.[redacted]Cromwell, CT  06416 RE:  Revdex.com ID#:  [redacted] Dear [redacted] This letter is in regard to the above referenced complaint filed with your office. As this matter pertains to insurance, for...

privacy reasons we are not able to provide details to you or on this public website.  Please be assured our response has been mailed to the insured, directly addressing their concerns and providing an internal contact within our organization that the insured should contact regarding the needed documentation.  Although we are not able to provide you details, please be assured that the insured has been advised they may share our response with you at their discretion. We appreciate your understanding. Sincerely,Third Party Administrator CC:  carriers

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.
 
Please be assured that we make every effort to comply with a member’s request to cancel their membership in...

Travelers Advantage for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.
 
We regret that Ms. [redacted] initial request to cancel her Travelers Advantage membership was not effectively processed.  Ms. [redacted] can be assured that her Travelers Advantage membership was canceled on October 27, 2014, and we will no longer attempt to charge her for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Travelers Advantage and Everyday Privileges Gold memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Everyday Privileges Gold are part of an...

established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] was enrolled in both Travelers Advantage and Everyday Privileges Gold on January 7, 2015.  On that date, Mr.[redacted] was asked if he would like to learn about special offers for $25 [redacted] gift cards when trying the services for trial periods.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Travelers Advantage and Everyday Privileges Gold.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Everyday Privileges Gold.  As such, Mr. [redacted]’s Travelers Advantage membership was canceled on January 10, 2015, and his Everyday Privileges Gold membership was canceled on January 13, 2015.  A refund will be issued to Mr. [redacted]s debit card account for the two $1.00 trial fees that he was charged. We apologize for any inconvenience that Mr.[redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, 
[redacted]

Thank you for your letter of correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation.  By way of background, [redacted] is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  Our records indicate that Ms. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] of [redacted] customers.  Ms. [redacted] was enrolled in [redacted] on March 2, 2012, after we received her signed and completed order card.  The offer for joining the service was a Touch Screen MP3 Player. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the offer request card that was included in her membership kit or sent to the e-mail provided during the enrollment process.  Upon receipt of the completed offer request card, Ms. [redacted]’s MP3 Player would have been delivered within 4-6 weeks.   We regret that Ms. [redacted] did not receive her MP3 Player at the time of the offer.  At this time we no longer have the MP3 Players available, but in order to uphold our high level of customer satisfaction, we have requested for a $20.00 check to be sent to Ms. [redacted] as a replacement for the MP3 Player.  Ms. [redacted] should receive the check within the next fifteen business days. In addition, Ms. [redacted]’s [redacted] membership was canceled on March 23, 2012, and she was not charged a monthly fee for the service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.    Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on December 5, 2014.  On that date, she was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for trying Shoppers Advantage was $40 in gas purchase rebates.  The offer related to Great Fun was a $25 American Express gift check.  [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, [redacted]’s Shoppers Advantage and Great Fun memberships were both canceled on February 6, 2015, and we will no longer attempt to charge her credit or debit card account a monthly fee for either service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage and Buyers Advantage memberships, services provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage and Buyers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  An individual member may join Shoppers Advantage and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
 
After researching her concerns, we found that [redacted] was enrolled in both our Shoppers Advantage and Buyers Advantage services on August 12, 2014, after being transferred to one of our representatives by [redacted].  Shoppers Advantage and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers Advantage and Buyers Advantage for any reason.  Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further.  [redacted] can be assured that her Shoppers Advantage membership was canceled on October 17, 2014, and a refund of $17.99 is being issued to her credit card account.  [redacted] Buyers Advantage membership was also canceled on October 17, 2014, and an additional refund of $17.99 is being issued to her account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that[redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a member’s request to cancel their...

memberships in Travelers Advantage and Shoppers Advantage for any reason.  Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further.  Ms. [redacted] can be assured that her Travelers Advantage membership was canceled on November 18, 2014, and her Shoppers Advantage membership was canceled on November 24, 2014.  She will not be charged a monthly fee for either service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her CreditLine membership, a service provided by Trilegiant Corporation.  As a member of the CreditLine service, Ms. [redacted] was entitled to a variety of benefits including having access to her [redacted]...

credit report as well as one bureau quarterly credit monitoring with [redacted].  The one bureau quarterly credit monitoring benefit allows us to notify our members of changes to their [redacted] credit report, including certain derogatory information, new accounts, public records or changes of address that have been added to their [redacted] credit file.  However, this benefit would not detect charges being made to a member’s existing checking, credit or debit card accounts as these transactions are not reported in a consumer’s credit file.  We would urge consumers to contact their bank or financial institution regarding unauthorized charges made to these accounts.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in CreditLine.  As such, Ms. [redacted]’s membership was canceled on December 8, 2015, and refunds totaling $878.00 will be issued to her.  We ask that Ms. [redacted] please allow fifteen to twenty business days to receive her refund checks.We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Plus I did receive a full refund.
Sincerely,
[redacted]

A Business (SCAM) by the name of [redacted] has been charging me $16.99 a month for 27 weeks totaling $458.00 for a membership fee that I didn't sign up for! I flew on [redacted] on 1 flight only and used my husbands [redacted] to pay for the flight. That was Sept of 2014 and they have been charging me ever since. I took over paying the bills this New Year of 2017 and noticed the charge. My husband thought it was something of mine. I googled [redacted] and there are thousands of websites and complaints with the same charge. I have called them to cancel and get a refund. They said they would cancel and only give me 8 wks refund. The other complaints said they gave a cancellation # but continued to charge their account and never were issued their refund. I called my banks fraud department and they can only go back a 12 months and stopped all charges. There are thousands of sites complaining about this same exact charge!!!! I am out $458.00 now and extremely upset! I want a refund back. This is a major SCAM! Please help and let others BEWARE!!!!

I sent an email with a copy of the receipt to the email address and requested a confirmation email. I appreciate that they are sticking by the offer their representative made. I feel they need to train better cause as I said previously I went into detail with him over the rebate. I will not do business with this company and I will recommend that no one does. Thank you
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’ concerns with her Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company.  We jointly market our memberships with our...

clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on August 27, 2015, while responding to an online offer.  The offer for joining Great Fun was a $25.00 rebate. The Great Fun membership was described to Ms. [redacted] at the time of enrollment, including billing and cancellation terms.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Ms. [redacted]’ membership was canceled on November 5, 2015, and refunds totaling $33.98 are being issued to her credit card account as full reimbursement of the fees that she was charged for the service.We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason Anderson   Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] Travelers Advantage and Everyday Privileges Gold memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Everyday Privileges Gold are part of an...

established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. As an initial matter, neither Trilegiant Corporation nor its authorized agents conduct outbound telemarketing calls to market Trilegiant products.  Our records do however indicate that Ms. [redacted] contacted our call center on April 24, 2015, and during that call, Ms. [redacted] was asked if she would like to learn about special offers for trying both our Travelers Advantage and Everyday Privileges Gold services for trial periods.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.   During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Travelers Advantage and Everyday Privileges Gold.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Everyday Privileges Gold.  As such, Ms. [redacted] Travelers Advantage membership was canceled on June 3, 2015, and she was not charged a monthly fee.  Ms. [redacted] Everyday Privileges Gold membership was canceled on July 27, 2015, and refunds totaling $34.98 are being issued to her debit card account as full reimbursement of the fees that she was charged for this service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Complaint: [redacted]I am rejecting this response because:
A. [redacted] died 2 years ago
B. I tried to call the number provided several times and was disconnected or did not receive an answer.
C. The one time I did reach them, the customer service rep was no help what so ever, flat out lied to me regarding the issues.
D. This should be an opt in process, not an opt out.
E. How many times does this company have to be sued and lose before they learn their lesson?Sincerely,[redacted]

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 27, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Great Fun was two (2) $50.00 rebates for purchases from [redacted] Airlines.  The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason.  As such, Mr. [redacted]’s Great Fun membership was canceled on April 14, 2015, and he was not charged a monthly fee.  Mr. [redacted]’s Shoppers Advantage membership was canceled on December 28, 2015, and refunds totaling $136.92 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
Jason An[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with his AutoVantage Enhanced membership, a service provided by Trilegiant Corporation. We have reviewed Mr. [redacted]’s service call recordings and found that on May 26, 2015, Mr. [redacted] called specifically requesting a...

jumpstart for his vehicle.  Mr. [redacted] indicated that he had attempted to jumpstart the vehicle himself, but it did not work.  Our representative explained to Mr. [redacted] that if the service provider that we sent was unsuccessful in jumpstarting the vehicle, he would have to call us back to request service for a tow.  At that time, we honored Mr. [redacted]’s request for a jumpstart service.   Mr. [redacted] called back later that day to request service for a tow.  We successfully towed the vehicle and have found that the service was completed in a reasonable amount of time and that there were no delays with the service.  We explained to Mr. [redacted] that because his tow service was completed within the time frame promised, and as we have no way to substantiate if a jumpstart was the only issue with his vehicle, we cannot accept liability for his car rental expenses.  However, in order to uphold our high level of customer satisfaction, we will refund Mr.  [redacted] for $35.00 of his yearly membership fee.  Mr. [redacted] can expect to receive the refund check within the next fifteen to twenty business days.  We have also notated in Mr. [redacted]’s account that the unsuccessful jumpstart request would not be counted as one of his occurrences. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, Jason A[redacted]Customer Relations

September 17, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
 
 
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RE:          Revdex.com Case #:[redacted]
 
Dear Sir or Madam:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
 
Third Party Administrator
 
cc:           carrier