Affinion Group, Inc.

August 10, 2017 *
[redacted] Complaints & Inquiry Consultant Revdex.com 29 Berlin Road Cromwell, CT 06416   [redacted]
[redacted]
* This letter is in regards to M[redacted] concerns with her f.y.e....

Backstage Pass VIP membership.   f.y.e. Backstage Pass VIP would never require anyone to remain a member in our services if he/she did not wish to do so.  Please be assured that we do make every effort to comply with a member’s request to cancel their membership in f.y.e. Backstage Pass VIP for any reason.  According to our liberal policy, if a customer is dissatisfied with the services under the program, the company will cancel the membership and you will owe nothing further.   [redacted] can be assured that her f.y.e. Backstage Pass VIP membership was canceled on August 7, 2017 and two credits of $11.99 were issued to her account.  Please have [redacted] provide a copy of her statement evidencing the overdraft fee was caused by f.y.e. Backstage Pass VIP, so that I may review and refund accordingly.  [redacted] may send her documentation [redacted] or via email [redacted]m.   If you have any questions, please do not hesitate to contact me.   Sincerely, [redacted] Manager, Customer Relations

Thank you for your correspondence regarding[redacted]’s concerns with their Travelers Advantage membership, a service provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers...

Advantage for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.  [redacted] can be assured that their Travelers Advantage membership was canceled on January 22, 2015, and refunds totaling $221.87 are being issued to their debit card account as full reimbursement of the fees that they were charged for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.  Sincerely, 
[redacted]
[redacted]

September 4, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
 
RE:          Revdex.com Case...

#[redacted]
 
Dear Sir or Madam:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
Third Party Administrator
 
cc:           carrier

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Travelers Advantage was two (2) $50.00 rebates for purchases from [redacted] Airlines.  The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason.  As such, Mr. [redacted]’s Travelers Advantage membership was canceled on June 10, 2015, and he was not charged a monthly fee.  Mr. [redacted]’s Shoppers Advantage membership was canceled on December 30, 2015, and refunds totaling $119.93 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service.
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations

I forgot to provide my member number on the claim....Great Fun service-Member [redacted]      Thanks!

Thank you for your correspondence regarding [redacted] concerns with services provided by Trilegiant Corporation. By way of background, Trilegiant Corporation is an established membership-based discount service company.  We jointly market our memberships with our...

clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for [redacted] in any of our programs with the information provided in her complaint.  In order to complete a more thorough search, a service name, service account number (if known), any other related information (other names or other addresses) or a copy of [redacted] statement reflecting one of our charges is requested.  [redacted] may either e-mail ([redacted]) or fax ([redacted]) the information to my attention for review and further investigation. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Vernon O[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on...

November 28, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Great Fun was $60 in rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20 worth of rebates to be used toward gas purchases. In order to avail himself of the promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks. We regret that Mr. [redacted] did not receive the rebate forms that were e-mailed to him.  In order to uphold our high level of customer satisfaction.  Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims department. Mr. [redacted]’s Great Fun and Shoppers Advantage memberships are currently active.  Please ask Mr. [redacted] to contact us if he would like to have his memberships canceled or if he has any further questions. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Complaint: [redacted]
I am rejecting this response because: no conclusion has been made, the business response is just delaying refund I am requesting.  This has been going on for months, every actin I have take towards Affinion Group seems to lead to a dead end with no answer.  I placed a call into Affinion Group today and was told at this time there will be no refund of the charges put on my [redacted] credit card, that I was never aware of. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Thank you for the assistance.
Sincerely,
[redacted]

Thank you for your correspondence regarding[redacted] concerns with [redacted], a service provided by [redacted]  By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] Bank customers.  The solicitation piece fully and clearly disclosed the terms of the offer.  Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee.  For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which was listed in the membership materials. Our records indicate that [redacted] was enrolled in [redacted] on October 24, 2011, after we received the signed and completed order card.  We are mailing a copy of the order card to[redacted] for his review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on February 17, 2015, and a refund of $569.62 will be issued to his checking account as full reimbursement of the fees that he was charged for the service. We have also have taken immediate steps to remove [redacted] name and address from our future mailing lists.  However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Complaint: [redacted]
I am rejecting this response because:
 
I answered this previously:  they did NOT deduct on the 12th of the month, it started on the 30th.  It then migrated to the 12th.  This is the reason they could not withdraw.  I get paid one time a month, and pay my bills, one time a month.  Early withdrawals overdraw my account!  I arrange my bills to fall on my schedule, not theirs. 
Interestingly, they have now returned their fee, for which I thank them.
Sincerely,[redacted]

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on May 9, 2014, after making a purchase from Spirit Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was two $50 rebates for purchases from Spirit Airlines.  The offer related to Shoppers Advantage was $20 in gas rebate purchases.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on August 5, 2014, and a refund of $16.99 was issued to her debit card account.  Ms. [redacted] Shoppers Advantage membership was canceled on April 29, 2015, and an additional refund of $187.89 will be issued to her account as full reimbursement of the fees that she was charged for this service.   We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Everyday Privileges Gold and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
After researching his concerns, we found that Mr. [redacted] was enrolled in...

both our Everyday Privileges Gold and Shoppers Advantage services on April 16, 2014, after being transferred to one of our representatives by [redacted].  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Everyday Privileges Gold and Shoppers Advantage.  As such, Mr. [redacted]’s Everyday Privileges Gold membership was canceled on May 18, 2014, and he was not charged a monthly fee for the service.  Mr. [redacted]’s Shoppers Advantage membership was canceled on August 26, 2014, and a full refund of $34.98 will be issued to his credit card account.  Please note that Mr. [redacted] was charged $51.97 for the service, but he disputed one of our $16.99 charges, which was then charged back to Shoppers Advantage.  Mr. [redacted] will not be required to pay that fee.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Buyers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Buyers Advantage are part of an established membership-based discount service company. ...

We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Buyers Advantage services on February 17, 2015, after making a purchase from SuperShuttle and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate she accepted.  According to the terms of the agreements for Great Fun and Buyers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.  The offer for joining Great Fun was two $20 rebates for purchases from SuperShuttle.  The offer related to Buyers Advantage was $20 in gas purchase rebates.  In order to avail herself of the Great Fun promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts for two separate SuperShuttle purchases.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. According to our records, Ms. [redacted] has submitted both of the Great Fun rebate forms but has included the same SuperShuttle receipt for each one.  Ms. [redacted] first rebate was approved on March 23, 2015, and a $20 check was sent to her.  The second rebate was denied because we have not received a receipt for a second SuperShuttle purchase.    Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun and Buyers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on April 1, 2015, and she was not charged a monthly fee.  Ms. [redacted] Buyers Advantage membership was canceled on April 28, 2015, and a refund of $34.98 is being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenienced that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s additional concerns with his Travelers Advantage and Shoppers Advantage memberships.  We have reviewed Mr. [redacted]’s enrollment call and have verified that he did authorize enrollment in both services.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  We apologize for any misunderstanding concerning the terms of the offers.  Please have Mr. [redacted] contact me at ###-###-#### if he would like to listen to a recording of the enrollment call. 
 
Again, please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Mr. [redacted]’s Travelers Advantage membership was canceled on October 27, 2014, and he will not be charged a monthly fee.  Mr. [redacted]’s Shoppers Advantage membership was also canceled on October 27, 2014, and a $1.00 refund was issued to his credit card account as reimbursement of the trial fee that he was charged for the service.  
 
We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

July 16, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
 
 
/>
RE:          Revdex.com Case #:        [redacted]
 
Dear Sir or Madam:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
 
 
Third Party Administrator
 
cc:           carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
What [redacted] in Customer Relations and [redacted] failed to mention that the ENTIRE order was cancelled on March 8, 2014. The bill was for over $400.00 on a $250.00 order. They added on all this crap I didn't want, need or order to my email confirmation statement so I immediately cancelled the entire order based totally on dishonesty.
However I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]