Affinion Group, Inc.

June 17, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department  RE:          Revdex.com Case #:        [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office.  Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter.  Sincerely,   Third Party Administrator cc:           carrier

May 26, 2015Revdex.com Complaint - [redacted]Dear Revdex.com Representative:This notification is in response to the above referenced complaint filed with your office.Please be advised that as the nature of this complaint pertains to insurance, due to privacy, we are unable to...

provide our response on this public website .  Please be assured a response fully addressing the complainant's concerns is under review with the insurance carrier and will be mailed to the complainant, via [redacted] overnight delivery, within the next 3 - 5 business days.  The response will be mailed to the complainant's address as provided on the complaint.The complainant's response provides a direct phone number to our company should they have any additional questions.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC:  Carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
We still do disagree that [redacted] NEVER signed up for ANY offer as we did NOT travel during that time period, nor make any arrangements for travel. It is just part of their contunuing fraudulent scheme, as evidenced by their 17+ state lawsuits filed against them.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] and [redacted] memberships, services provided by [redacted]. By way of background, [redacted] and [redacted] are part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching her concerns, we found that [redacted] enrolled in both our [redacted] and [redacted] services on October 2, 2013, after she called to order merchandise from Potpourri.  On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was a $25.00 rebate for a purchase from Potpourri.  The offer related to [redacted] was $20.00 in gas purchase rebates.  [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on May 2, 2016, and a full refund totaling $476.72 is being issued to her credit card account.  [redacted]’s [redacted] membership was canceled on April 19, 2016, and additional refunds totaling $459.73 are being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on September 15, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate he accepted.  According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.
[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on March 12, 2013, and he was no longer charged a monthly fee for the service.  [redacted]’s [redacted] membership was canceled on September 22, 2014, and a full refund of $340.80 will be issued to his credit or debit card account.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
 
After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 7th, 2014, after being transferred to one of our representatives by [redacted].  Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
The offer for joining Travelers Advantage was $100 worth of rebates for purchases made from [redacted].  The offer related to Shoppers Advantage was a $50 rebate for a Shoppers Advantage purchase.  In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.
 
We regret that Ms. [redacted] did not receive her rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted]’s Travelers Advantage membership was canceled on May 23rd, 2014, and she will no longer be charged a monthly fee.  Ms. [redacted]’s Shoppers Advantage membership was also canceled on May 23rd, 2014, and a refund totaling $34.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.  
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’ concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Travelers Advantage was two $50.00 rebates for purchases with [redacted] Airlines.  The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted]’ Travelers Advantage membership was canceled on January 23, 2015, and she was not charged a monthly fee for the service.  Ms. [redacted]’ Shoppers Advantage membership was canceled on December 10, 2015, and refunds totaling $187.89 will be issued to her credit card account as full reimbursement of the monthly fees that she was charged. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns regarding her Great Fun and Shoppers Advantage membership, services provided by Trilegiant Corporation.
 
Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services...

on March 5th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $50 rebates toward purchase made through [redacted]. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
 
In order to avail herself of the promotional offer from Great Fun, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with two separate [redacted] receipts. Upon receipt of the completed rebate forms and corresponding receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.
 
We regret that there was any misunderstanding regarding the terms of our offer. In order to uphold our high level of customer satisfaction, we have requested that an additional $50.00 check be sent to Ms. [redacted]. She should receive this check within 15-20 business days.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on April 18th, 2014, and she was not charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was also cancelled on April 18th, 2014, and a refund totaling $17.99 is being, issued to her debit card account as reimbursement for the fees she was charged for the service.
 
We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’ concerns with her Hot-Line membership, a service...

provided by Trilegiant Corporation. 
We are canceling Ms. [redacted]’ Hot-Line membership as our service is no longer being offered by her financial institution.  We apologize for any inconvenience that this may cause.  Please be advised that Ms. [redacted] may enroll in another membership independent of her financial institution.  If Ms. [redacted] would like to enroll in another membership, we ask that she please do an internet search for the service in which she is interested.
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Hot-Line.  As such, a refund of $419.50 will be issued to Ms. [redacted].  We ask that Ms. [redacted] allow fifteen to twenty business days to receive her refund check.
We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. 
Sincerely,
Jason A[redacted]
Customer Relations

June 3, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department  RE:          Revdex.com Case #:       ...

[redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office.  Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter.  Sincerely,   Third Party Administrator cc:           carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was told I should receive the rebate origially promised in 10 to 15 business days. If I don't receive it in 30 business days I will refile but I think they are going to do as promised this time.  Thank you so much for all your help.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 27, 2014, after being transferred to one of our representatives by [redacted].  Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted] Travelers Advantage membership was canceled on April 27, 2015, and refunds totaling $118.93 are being issued her credit or debit card account as full reimbursement of the fees that she was charged for the service.  Ms. [redacted] Shoppers Advantage membership was previously canceled on October 20, 2014, and a refund of $16.99 was issued to her account at the time of cancellation. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please relay to the company that I had called within the required time to cancel that subscription. However, my credit card was continued to be charged which I was not aware of and just happened to catch it as I stopped using that credit card, also I have not received any services in return for my subscription, which I did cancel. Regardless, I am satisfied with the resolution offered by the company i.e. subscription cancellation and reimbursement for the total amount charged to my account.Sincerely, [redacted] %3

Thank you for your correspondence regarding [redacted] concerns with [redacted] FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.
 
By way of background, FYE Backstage Pass VIP is part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP.  An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] enrolled on July 18, 2012, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store.  We are mailing Ms. [redacted] a copy of [redacted] store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.  We will also be sending Ms. [redacted] the Date of Birth that was provided to us that indicated that Mr. [redacted] was over eighteen years of age at the time of his enrollment.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP.  As such, Mr. [redacted] membership was canceled on October 27, 2014, and a refund of $311.74 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service. 
 
We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. 
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
After researching his concerns, we found that Mr. [redacted] was enrolled in our Shoppers Advantage service on July 5th, 2013, after being transferred to one of our representatives by [redacted].  Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership.  If Mr. [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee.  The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Mr. [redacted]’s membership was canceled on April 18th, 2014, and a refund totaling $136.92 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 14, 2012.  On that date, Mr. [redacted] was asked if he would like to learn about specials offers for trying the services for trial periods.  The offer for joining Great Fun was a $40.00 [redacted] gift card.  The offer related to Shoppers Advantage was a $50.00 shopping credit.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Mr. [redacted]’s Great Fun membership was canceled on October 2, 2015, and a full refund totaling $611.64 will be issued to his credit card account.  Mr. [redacted]’s Shoppers Advantage membership was canceled on October 5, 2015, and additional refunds totaling $611.64 will be issued to his account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.   Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’ concerns with her Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on August 27, 2015, while responding to an online offer.  The offer for joining Great Fun was a $25.00 rebate. The Great Fun membership was described to Ms. [redacted] at the time of enrollment, including billing and cancellation terms.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Ms. [redacted]’ membership was canceled on November 5, 2015, and refunds totaling $33.98 are being issued to her credit card account as full reimbursement of the fees that she was charged for the service.We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason Anderson   Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by Trilegiant Corporation.  
[redacted] are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.   After researching her concerns, we found that [redacted] enrolled in both our [redacted] services on March 8, 2015, after making an online travel reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] which our records indicate she accepted.  The offer for joining [redacted] was two (2) $50.00 reservation rebates.  The offer related to [redacted] was $20.00 in gas purchase rebates.    [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was to be charged the monthly membership fees.  Trial members could cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  A separate phone number to call to cancel each service was provided to [redacted] during the enrollment process.     Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] for any reason.  As such, [redacted] Fun membership was canceled on April 8, 2015, and she was not charged a monthly fee for the service.  We could find no previous requests by [redacted] to cancel her [redacted] membership, but she can be assured that the membership was canceled on August 15, 2016, and refunds totaling $289.83 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.    We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with services provided by [redacted] Corporation.
 
By way of background, [redacted] Corporation is an established membership-based discount service company.  We jointly market our memberships with...

our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. 
 
After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in the complaint.  In order to complete a more thorough search, a service name, a service account number (if known), any other related information (other names, previous addresses) or a copy of [redacted]’s statement reflecting one of our charges is requested.  [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

VIA UPLOAD Revdex.com[redacted]Cromwell, CT  06416 RE:  ID [redacted] Dear [redacted] We are writing to you regarding the above referenced complaint. As this matter pertains to insurance, for privacy reasons we are not able to provide...

details to you on this public website. Please be assured we have investigated the insured's concerns and they will be in receipt of our written response by 3/21, via [redacted].  We have provided the insured a direct contact at our corporate office to provide any assistance or answer any additional questions.  Please be advised that although we are not able to share insurance details with you, our letter does advise the insured they may share our response with you at their discretion. We appreciate your understanding regarding this matter. Sincerely,Third Party Administrator CC:  Carrier