Affinion Group, Inc.

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
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By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Travelers Advantage was two (2) $50.00 rebates for purchases from [redacted] Airlines.  The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason.  As such, Mr. [redacted]’s Travelers Advantage membership was canceled on June 10, 2015, and he was not charged a monthly fee.  Mr. [redacted]’s Shoppers Advantage membership was canceled on December 30, 2015, and refunds totaling $119.93 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service.
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations

Complaint: [redacted]I am rejecting this response because:As stated before the $60 I received from [redacted] is totally different from the 2 rebate coupons you guys sent me so quit trying to divert attention to the first deal, it's the coupons I received in the mail after I received the $60 from [redacted] that I want to take advantage of I made purchases based off these two rebate coupons so I expect to receive the money owed to me in a timely fashion these coupons came the first week of January and sent in then denied by you guys because you tried saying I was already credited for them when I was not the $60 I got from making a purchase from [redacted] isn't the same as the 2 rebate coupons you sent meSincerely,[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted]...

Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] was enrolled in [redacted] on May 4, 2015.  On that date, she was asked if she would like to learn about a special offer for two (2) $20.00 rebates when trying the service for a trial period. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.
 
During the enrollment, [redacted] was provided with the terms of the membership in [redacted].  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted]’s membership was canceled on November 2, 2016, and refunds totaling $340.83 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

Complaint: [redacted]
I am rejecting this response because:
COMPANY - "[redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved."I would like to know exactly what the "last rebate checks" are - how many checks? In the businesses last letter to you, at least 3 weeks COMPANY - "[redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved".This exact paragraph was in the businesses last reply to the Revdex.com.  I did not save it but you would have the date.  I know it was before 8/11/15 as I went through my trash folder for your email to me and that was the latest date that it went back to.  How is the time frame the same if we are at least 3 weeks later...are these rebates not being processed?I stand by my opinion that [redacted] promotes deceptive business practices.  Per the company, if I am not going to be eligible for any further rebate redemptions (I have 3 left THAT I PAID FOR) I am requesting a refund of $3.00, the charges I paid to obtain a membership and receive the rebates that the company will not honor.  Please advise.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted]  Our records indicate that [redacted] was enrolled in our [redacted] service on November 4, 2014, after making a purchase...

from[redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number,[redacted] was presented with the option to enroll in [redacted].  The offer for joining [redacted] was two $50 Reservation Rebates In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered within 6-8 weeks. We regret that we do not have a record of receiving[redacted] previous rebate submission.  In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax [redacted] her receipts to my attention, and I will have her rebates processed by our Claims department. In addition, [redacted] membership was canceled on December 6, 2014, and she was not charged a monthly fee for the service.  We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

A response to this complaint was sent directly to the consumer on 10-24-14 via [redacted].

Thank you for your correspondence re
font-size: 11pt;">garding [redacted] concerns with their PrivacyGuard memberships, a service provided by [redacted]
 
Our records indicate that [redacted] enrolled in the PrivacyGuard service by responding to an online offer on the PrivacyGuard website. The PrivacyGuard membership was described at the time of the enrollments, including billing and cancellation terms.  The terms of the offer stated that consumers could try PrivacyGuard with the first 14 days for $1.00.  We show that [redacted] signed up for the service on August 16, 2016, and [redacted] enrolled on August 17, 2016.
 
Please be assured that we make every effort to comply with a member’s request to cancel their membership in PrivacyGuard for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  According to our records, [redacted] canceled her PrivacyGuard membership on October 4, 2016, and a refund of $19.99 has been issued to her credit or debit card account.  We could find no previous requests from [redacted] to cancel his membership, but he can be assured that the membership was canceled on November 21, 2016, and refunds totaling $39.98 are being issued to his account as reimbursement of the last two monthly fees that he was charged.
 
We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

June 30, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
 
 
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RE:          Revdex.com Case #:        [redacted]
 
Dear Sir or Madam:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
 
 
Third Party Administrator
 
cc:           carrier

Dear Ms. [redacted]:
Thank you for your correspondence regarding Mr. [redacted] concerns with his recent 60-Day Return Guarantee (“Return Guarantee”) denied claims.
Despite Mr. [redacted] claims, we have been in contact with him on multiple occasions. During those communications, we...

discussed with him that the Return Guarantee is limited to returns of new (not used) merchandise, terms and conditions are attached to this letter. Mr. [redacted] claim was denied because the merchandise at-issue – two Cole Haan jackets – was well-worn and certainly not new when submitted to us. It should be noted that Mr. [redacted] has in the past submitted new merchandise under the Return Guarantee and his claims were approved and the purchase amounts refunded ($186.75, $186.00 and $239.99).
As is our standard policy for rejected claims, the merchandise was promptly returned to Mr. [redacted]. Our standard shipping partner is [redacted] and a copy of the tracking slip, which confirms delivery of the merchandise, is also attached to this letter. Since delivery was confirmed, we have satisfied our obligations. As discussed with Mr. [redacted], if the merchandise was stolen after delivery, we are willing to provide any additional information that would be helpful as part of a law enforcement inquiry.
We apologize for any inconvenience Mr. [redacted] may have experienced. If you have any questions, please do not hesitate to contact me.
Sincerely,
[redacted] Manager, Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on October 29, 2014, after making a reservation with [redacted] Airlines and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage.  The offer for joining Travelers Advantage was $100 worth of rebates for reservations from [redacted] Airlines.  The offer related to Shoppers Advantage was $20 in rebates for gas purchases.  In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.We regret that that Mr. [redacted] did not receive his rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims department. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Mr. [redacted]’s Travelers Advantage and Shoppers Advantage memberships were both canceled on November 25, 2014, and he will not be charged a monthly fee for either service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation.
 
As an...

incentive for joining Great Fun, Mr. [redacted] was offered two $50 cash back rebates to be used toward purchases from [redacted].  The terms of this offer allow a member to redeem the rebate coupons only one time per membership.  According to our records, Mr. [redacted] previously submitted these rebates, and two $50 checks were sent to him.  Because of this, we have found his additional rebate submissions to be ineligible for payment.  We apologize for any misunderstanding concerning the terms of the offer. 
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Mr. [redacted] membership was canceled on November 17, 2014, and a refund of $68.96 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I want to make it perfectly clear that I do not recall ever purchasing any service or items from [redacted] or any of their affiliates or subsidiaries. I looked through all my emails and calendar data and I did not find any correspondence from them  nor any evidence that I had indeed subscribed to their service, other than the unauthorized charges on my account. Nevertheless, I do find this resolution satisfactory and the fact that they will credit my account for $260.00. Please have them send me verification that they did credit my account via my email.Sincerely, [redacted]

RE: [redacted] / Revdex.com Complaint...

# [redacted] Shopper Discounts & Rewards
Thank you for your recent correspondence regarding [redacted] concerns with canceling his Shopper Discounts & Rewards membership. Let me assure you that [redacted] complaint has been treated seriously.
[redacted] was informed that per the Shopper Discounts & Rewards Membership Terms of Service, we have elected to terminate his Shopper Discounts & Rewards membership due to unusual purchase behavior that does not reflect personal use of the membership.
In good faith, we will process [redacted] cash back rebates totaling $701.56.
We hope this letter provides more clarification to [redacted] as to the reasoning of his Shopper Discounts and Rewards membership cancellation.
Sincerely,
[redacted]
Manager, Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to know the hotel that allowed this charge be added to our credit card. Please, monitor this business that charged us almost a $1000 for no service rendered to protect other old people like us. Thanks so much for your help with this problem. [redacted]
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any...

reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  Ms. [redacted] can be assured that her [redacted] membership was canceled on July 13, 2015, and a refund of $11.99 will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I would also like to commend and thank Affinion and Traveler's Advantage for refunding me my membership dues as a part of this program. Much of my respect for them has been restored. I do hope, however, that Affinion and Traveler's Advantage will take care to ensure that my situation is not repeated with their customers. Communication is essential to any good business, and regardless of whether or not my situation was an outlier, I would encourage Affinion and Traveler's Advantage to cross-examine their activities to find and fix any outstanding problems.Sincerely, [redacted] %

December 11, 2015
VIA ONLINE SUBMISSION
 
Revdex.com File ID:  [redacted]
 
Dear Madam or Sir:
We are responding to the above referenced complaint filed with your office.
 
As the content of this complaint...

pertains to insurance, for privacy reasons we are unable to post our response on this website.  Please be assured our response was mailed directly to the complanaint today addressing all concerns raised in the complaint.  The response is scheduled to be delivered Monday by [redacted], signature required.  
We appreciate your understanding in this matter.
 
Sincerely,
Third Party Administrator
 
 
CC:  Carrier

Revdex.com:
I received a full refund.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 30, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE:          Revdex.com Case #:       ...

[redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office.  Due to Privacy, we are not able to provide specific information regarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant was mailed to the insured today, via overnight mail.  We appreciate your understanding regarding this matter. Sincerely,Third Party Administrator cc:           [redacted]