Affinion Group, Inc.

From: [redacted]] Sent: Wednesday, September 14, 2016 9:39 AMTo: Better Business...

Bureau [redacted]Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]   Good morning, I just wanted to let you know that F.Y.E. has contacted me via [redacted]n response to my post on their site. They stayed they will be refunding me the entire amount and have confirmed the cancelation of the service. They were extremely professional and attentive to the whole matter. As long as they do actually refund the money, I am very pleased with how this was handled by them.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help in this matter, but I just checked my account and they have finally refunded me my money.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] additional concerns with her Shoppers Advantage and Great Fun memberships. On December 5, 2014, [redacted] was asked if she would like to learn about special offers for trying the Shoppers Advantage and Great Fun services for trial periods.  During the enrollments, [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  [redacted] can be assured that her Shoppers Advantage and Great Fun memberships were canceled on February 6, 2015, and she will not be charged a monthly fee for either service. In her complaint, [redacted] references an offer to receive a $100 [redacted] gift card.  Shoppers Advantage and Great Fun would not be associated with the [redacted] gift card. We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Great Fun membership, a service provided by Trilegiant Corporation.
 
By way of background, Great Fun is part of an established membership-based discount service company. We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 9th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Mr. [redacted]’s Great Fun membership was canceled on March 12th, 2014, and a full refund of $34.98 will be issued to the debit card account that was charged.  Mr. [redacted]’s Shoppers Advantage membership was also canceled on March 12th, 2014, and an additional refund of $17.99 will be issued to the same account as full reimbursement of the fees that were charged for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on April 7, 2011.  On that date, Ms. [redacted] was asked if she would like to learn about a special offer for a $25 gift check when trying the service for a trial period.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.
 
During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Ms. [redacted]’s membership was canceled on July 2, 2014, and refunds totaling $760.62 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.
 
By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with...

our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that Ms. [redacted] was enrolled in Great Fun on May 20th, 2013.  On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the service for a trial period.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer.
 
During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Ms. [redacted]’s membership was canceled on April 9th, 2014, and a refund of $200.90 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on September 5, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted.  The offer for joining Shoppers Advantage was $20 worth of gas purchase rebates.  The offer related to Great Fun was $100 in rebates for purchases from [redacted].  According to the terms of the agreement for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us the she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on January 3, 2015, and a full refund of $51.97 is being issued to her credit card account.  Ms. [redacted]’s Great Fun membership was canceled on January 5, 2015, and an additional refund of $51.97 is being issued to her account as full reimbursement of the fees that she was charged for this service. In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within six to eight weeks. We regret that that Ms. [redacted] did not receive her rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department.   We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Complaint: [redacted]
I am rejecting this response because:
 
I have yet to receive proof that we accepted this service in 2009.  We have had AAA for 19 years and would never sign up for an additional auto club, let alone for $5.  We barely had a relationship with [redacted], which is where we print our xmas cards and never agreed to allow them to share our contact information, let alone our bank information.  Your sleazy bait and switch customer acquisition techniques are criminal.
 
Check your records, we have never received any service from your "club".  You do not mail statements, do not send any emails to us at all and silently suck $159.99 out of our account once a year, hoping we don't notice?  Wouldn't a legitimate business want to tell it's customers that they were active.  Wouldn't a legitimate business regularly communicate to their customers and tell them how they could benefit from the service they are paying for? 
 
How can you sleep at night with this as a business model.  Why do you have to keep changing your companies name?  Why does your executives not have linkedin or any public, common business accounts?  Because you are in the business of scamming  people through your numerous "clubs".  This is why the state attorney generals from numerous states have come after you.  This is why there are thousands of complaints to the Revdex.com against your company.
 
Refund my money or I will take to the internet with a campaign to let as many people possible know what a sleazy business you are running.  Starting with your family members, the wives and children of your executives that are on social media and a number of them are friends of my friends, and I have easily found them.  They will learn what you do to people.  
You stole $799.95 from me and I want it back.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
 
[redacted]

December 11, 2015VIA ONLINE SUBMISSION Revdex.com File ID:  [redacted] Dear Madam or Sir:We are responding to the above referenced complaint filed with your office. As the content of this complaint pertains to insurance, for privacy reasons we are unable to post...

our response on this website.  Please be assured our response was mailed directly to the complanaint today addressing all concerns raised in the complaint.  The response is scheduled to be delivered Monday by [redacted], signature required.  We appreciate your understanding in this matter. Sincerely,Third Party Administrator  CC:  Carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Once the funds will be found credited to my account, I will revert with a confirmation for the same.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] additional concerns.   After further researching this matter, we found that [redacted] has previously submitted a request for her $50.00 [redacted] Airlines rebate, which we processed on April 10, 2017.  We have attached a copy of [redacted]s rebate form for your review.  We ask that members allow fifteen to twenty business days to receive their rebate check once their rebate request has been processed.  As such, [redacted] can expect to receive her $50.00 rebate check by May 8, 2017.     Sincerely, [redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.  After researching her concerns, we found that the charge for Ms. [redacted]’s monthly membership fee was scheduled to be issued to her debit...

card account on, or around, the twelfth of every month.  Our charges usually post to a member’s account within seven business days from the date from which they are issued.  However, our records indicate that in some months, it took multiple attempts to successfully charge Ms. [redacted]’s debit card account, and this is the reason that Ms. [redacted] would have seen our fee post to her account later in those months. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  Ms. [redacted] can be assured that her Great Fun membership was canceled on December 23, 2014, and a refund of $13.95 will be issued to her debit card account as full reimbursement of the most recent monthly fee that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.   Sincerely, [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: There was so much information sent that I had trouble figuring out what the bottom line was . As I said in a previous email they have sent a $ 20.00 check but I feel I have 1 more coming to me . If they are sending me another $20.00 check I will be happy I am added all my supporting documents showing that I did my part. I am sending a bank statement showing I made two separate purchases from [redacted] one 8/25/2014 and another one 9/2/2014 , my welcome letter starting membership on 8/25/2014 and the rebate form showing I was offered two $20 rebates.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.
 
By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company....

 We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP.  An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP.  As such, Ms. [redacted] membership was canceled on October 13, 2014, and she will not be charged a monthly fee for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. 
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services...

provided by [redacted] Corporation.

By way of background, [redacted] are part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] enrolled in [redacted]n May 4, 2015, while responding to an online offer on the [redacted] website.  The [redacted] membership was described to [redacted] at the time of enrollment, including billing and cancellation terms.  [redacted] accepted the offer by providing her first and last name, address, date of birth, social security number, and billing information and clicking "Yes, Sign Me Up!”, indicating her agreement to enroll in the service.  After completing her enrollment in [redacted] saw an additional offer to try [redacted] on the [redacted] enrollment confirmation page.  The [redacted] membership was also described to [redacted] at the time of enrollment, including billing and cancellation terms.  [redacted] accepted this offer by entering the last four digits of the credit card number that she previously provided when signing up for [redacted] and again clicking “Yes, Sign Me Up!”, confirming her agreement to enroll in the service.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted].  As such, [redacted]’s [redacted] membership was canceled on August 5, 2015, and she was no longer charged a monthly fee.  [redacted]’s [redacted] membership was canceled on February 22, 2016, and refunds totaling $199.90 are being issued to her debit card account as full reimbursement of the fees that she was charged for this service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.


Sincerely,

Jason A[redacted]
Customer Relations

Revdex.com:
Although the business is neglecting one of the initial $1 'holding' fees assessed, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 17, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department  RE:          Revdex.com Case #:       ...

[redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office.  Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter.  Sincerely,   Third Party Administrator cc:           [redacted]