Affinion Group, Inc.

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation. By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on November 8, 2013.  On that date, [redacted] was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was a $25.00 [redacted] gift check.  The offer related to [redacted] was $40.00 in [redacted] gift cards.  [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, [redacted] was provided with the terms of the memberships in [redacted] and [redacted].  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  A separate phone number to call to cancel each service was provided to [redacted] during the enrollment process. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on April 28, 2016, and refunds totaling $637.55 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.  [redacted]’s [redacted] membership was canceled on November 29, 2013, and he was not charged a monthly fee. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on March 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. Walker was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted.  The offer for joining [redacted] was $100 in rebates for purchases from [redacted].  The offer related to [redacted] was $20 in rebates for gas purchases.  According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
 
In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 4-6 weeks.  In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([redacted] or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on June 19, 2014, and a full refund of $34.98 is being issued to her credit card account.  [redacted]’s [redacted] membership was canceled on June 20, 2014, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service. 
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with the rebates that she was offered for joining [redacted], a service provided by [redacted] Corporation.  Our records indicate that [redacted] has enrolled in multiple memberships in [redacted]...

[redacted] after making purchases from [redacted]. and then responding to offers to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted].  The offer for joining [redacted] was four (4) $5.00 rebates for gas purchases. In order to avail herself of the promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process, along with her corresponding gas purchase receipts.  Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 6-8 weeks. For [redacted] membership number [redacted], our records indicate that we have approved four $5.00 rebates for [redacted].  The dates that these rebates were approved were 8/29/2014, 11/4/2014, 1/24/2015, and 8/17/2015.  [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approval. For [redacted] membership number [redacted], our records indicate that we have also approved four $5.00 rebates for [redacted].  The dates that these rebates were approved were 2/20/2015, 5/1/2015, 6/1/2015, and 8/11/2015.  [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approval. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, Jason A[redacted]Customer Relations

This company is quite deceptive and attempts to trick people into paying for a membership. I received a notice after purchasing a hotel stay that I could receive a rebate by signing up for [redacted]. I thought I was smart enough to remember to cancel the membership on time and that I would only have to pay $1 for the first month to get the rebate. Little did I know that [redacted] requires six to eight weeks to process the rebate form, which is sent a week after signing up for the membership. Additionally, an active membership is required at the time of reimbursement. This means that up to three full months of membership (about $35) are required to get the rebate. There was no mention of the six to eight week waiting period to get the rebate. They also signed me up for [redacted] by stating that I could get an additional $25 rebate under the same conditions. I had to call two phone numbers to cancel both services. In both instances, they spoke very quickly and explained the benefits I would "miss out" on by canceling, and then essentially said (very quickly) "I'll just keep your membership at a lower monthly price, okay?" in an attempt to trick people who couldn't hear them well or who misunderstood into still paying for a membership. They gave me cancellation confirmation numbers, which I wrote down, but when I asked if they could e-mail it to me, they said everything is automated. Why, then, wouldn't a cancellation e-mail be automatic? Very, very shady business and their rebate offer is a deceitful scam. I'm glad they didn't get more than $2 out of me, but that's $2 I could have spent elsewhere.

Revdex.com:
I went to my bank, Bank [redacted]., with the cancellation letter from this business.  The bank found that they took monies without my permission and reversed the charges. The $99.00 was bank in my account this morning through electronic banking as of 5-16-2014
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

DC
Complaint: [redacted]
   
I was sold a temporary membership with [redacted]. I sent cash back coupons, and it too six months with a Revdex.com complaint to get the check. I sent a second batch of coupons and they sent be the same bum letter stating they would not honor their agreements after their sales team promised they would. I am hoping this complaint can be filed and the second check will come soon.
I desire a cash back check according to the coupon receipts and hotel receipts for approximately $70. It is our agreement
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted]...

[redacted] for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  Ms. [redacted] can be assured that her [redacted] membership was canceled on July 13, 2015, and a refund of $11.99 will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding[redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 26, 2014, after making a reservation from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr.[redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Great Fun was $100 worth of reservation rebates.  The offer related to Shoppers Advantage was $20 in rebates for gas purchases.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Mr.[redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Mr. [redacted]’s Great Fun membership was canceled on December 10, 2014, and he was not charged a monthly fee.  Mr. [redacted]’s Shoppers Advantage membership was canceled on January 26, 2015, and a refund of $51.97 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,*
[redacted]

Thank you for your correspondence regarding [redacted] concerns with his Identity Theft Protection membership, a service provided by [redacted] Corporation.   By way of background, Identity Theft Protection is part of an established membership-based service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.   Identity Theft Protection goes to great lengths in order to ensure that an authorized person agrees to the membership.  Great care is taken to ensure that a consumer authorizes enrolment in the program.  Our records indicate that [redacted] enrolled in Identity Theft Protection on October 25, 2005.  During the enrollment, [redacted] was provided with the terms of the membership in the service.  Unless a consumer affirmatively elected to subscribe, they would not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members can cancel at any time within the trial period by simply calling the toll free-number which is provided during enrollment and listed on the membership material and owe nothing further   Please be assured that we make every effort to ensure that a member is satisfied with their membership in Identity Theft Protection.  As such, [redacted] membership was canceled on November 18, 2016, and refunds totaling $103.92 were issued to his credit card account.  Additional refunds totaling $1,611.76 are being issued to [redacted] account as full reimbursement of the fees that he was charged for the service.  There have been no charges issued to [redacted] account for the service after his date of cancellation.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 2, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was two $20 rebates for purchases form [redacted].  The offer related to Shoppers Advantage was four $5 gas purchase rebates.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth and billing information to the representative confirming her authorization to enroll in the Great Fun and Shoppers Advantage services.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on November 7, 2014, and she was not charged a monthly fee.  Ms. [redacted] Shoppers Advantage membership was canceled on March 19, 2015, and a refund of $67.96 is being issued to her credit card account as reimbursement of the monthly fees that she was charged for the service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely,[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by Trilegiant Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge.
 
Mr. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] Bank customers.  The solicitation piece fully and clearly disclosed the terms of the offer.  Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee.  For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which is listed in the membership materials.
 
Our records indicate that Mr. [redacted] was enrolled in [redacted] on August 3, 2012, after we received his signed and completed order card.  We are mailing a copy of the order card to Mr. [redacted] for his review.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, Mr. [redacted] membership was canceled on August 21, 2013, and a refund check for $109.45 will be mailed to him.  Please ask Mr. [redacted] to allow fifteen to twenty business days to receive his refund.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

I hope this will resolve all issues and no charges as it was done within 30 days.  A least there is a record just did not like there were two possible charges and rebate ad only noted one.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by [redacted] Corporation. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that you enrolled in both our [redacted] and [redacted] services on July 27, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] which our records indicate she accepted.  The offer for joining [redacted] was two (2) $25.00 rebates for purchases from [redacted] The offer related to [redacted] was $20.00 in gas purchase rebates.  According to the [redacted] of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, **. [redacted]’s [redacted] membership was canceled on December 10, 2015, and a full refund totaling $68.96 is being issued to her credit card account.  **. [redacted]’s [redacted] membership was canceled on March 1, 2016, and additional refunds totaling $85.95 are being issued to her account as full reimbursement of the fees that she was charged for this service.  Our records also indicate that [redacted] disputed one of our $16.99 charges, which was then charged back to [redacted]. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason Anderson Customer Relations

August 7, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
 
 
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RE:          Revdex.com Case #:        [redacted]
 
Dear Sir or Madam:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
 
 
Third Party Administrator
 
cc:           carrier

Thank you for your correspondence regarding [redacted]’s additional concerns with [redacted]’s Travelers Advantage and Everyday Privileges Gold memberships. During the enrollments in Travelers Advantage and Everyday Privileges Gold, Mr. [redacted] was provided with the terms of the memberships, including billing and cancellation terms.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  According to the terms of the agreements for Travelers Advantage and Everyday Privileges Gold, if Mr.[redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers. Ms.[redacted] can be assured that Mr. [redacted]’s Travelers Advantage and Everyday Privileges Gold memberships were both canceled during their trial periods, and a refund has issued to his debit card account for the two $1.00 trial fees that he was charged.  Please ask Ms.[redacted] to allow up to seven business days for the refunds to post to the account.  Sincerely, 
[redacted]

RE:  Revdex.com Complaint ID #: [redacted]     Thank you for your correspondence regarding [redacted] additional concerns.   The correspondence that we received from [redacted] by email did not contain enough information for us to approve his previously denied claims.  However, we have been able to contact one of the merchants from which [redacted] made his purchases and verified that the items that he bought from them were not previously owned.  As such, claim number [redacted], claim number [redacted], and claim number [redacted] have been approved.  We are still attempting to contact the other merchant to obtain additional information.   We again apologize for any inconvenience that [redacted] has experienced and hope that this matter will be resolved to his satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Complaint # [redacted]
[redacted]
I just want to let you know I received another $20.00 check from Great Fun  so I am satisfied with the outcome of this case. Thank you for your help I do not think I would have gotten my rebates from them if you had not been involved. Again thank you for your help
[redacted]

Thank you for your correspondence regarding [redacted] concerns with [redacted] Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that [redacted] was enrolled in our Great Fun service on April 17, 2015, after making a purchase from...

[redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  According to the terms of the agreement for Great Fun, if Mr. [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he would be charged the current monthly membership fee.  Mr. [redacted] trial period was scheduled to expire on May 23, 2015. On April 22, 2015, we sent Mr. [redacted] an e-mail that provided him his Great Fun membership number and explained the terms and conditions of the service and how to access the Great Fun website to use the benefits of the program.  A membership kit was also sent to Mr. [redacted] through the mail.  We regret to hear that Mr. [redacted] did not receive the initial e-mail that was sent.  Mr. [redacted] can be assured that his Great Fun membership was canceled on May 17, 2015, and he will not be charged a monthly fee for the service.We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely,
[redacted]Customer Relations