Affinion Group, Inc.

Complaint:[redacted]
I am rejecting this response because:
Sincerely,[redacted]
See Attached Document

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s [redacted] membership, a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the [redacted] service on November 21, 2015, through a response to an online offer on the [redacted].com website.  The [redacted] membership was described at the time of enrollment, including billing and cancellation terms.  The offer was accepted by providing Mr. [redacted]’s name, address, date of birth, social security number and billing information, and clicking "Yes, Sign Me Up!”, indicating Mr. [redacted]’s agreement to enroll in the service.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, Mr. [redacted]’s membership was canceled on December 9, 2015, and a refund of $19.99 is being issued to the debit card account that was charged for the service.In his complaint, Mr. [redacted] references business dealings with Small Business Credit Solutions.  Trilegiant Corporation is not associated with Small Business Credit Solutions and would be unable to assist with any concerns regarding that company.We apologize for any inconvenience that Mr. [redacted] and Mr. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.Sincerely,Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.
 
Please be assured that we make every effort to comply with a member’s request to cancel their...

membership in [redacted] for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. [redacted] can be assured that his [redacted] membership was canceled on July 11, 2014, and a refund of $239.80 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Complaint: [redacted]
I am rejecting this response because:   EVERY TIME I call Affinion Group to check on my refund, I was told a different story every time.   This company lies all the time.  How can they still stay in business with this kind of customer service.   They have none!   THEY ARE LIARS. 
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] additional concerns.
 
[redacted] Corporation is an established membership-based discount service company.  One of the programs that we offer is [redacted], but we do not currently solicit this service via telemarketing, nor do we offer or partner with [redacted].  With the information provided in [redacted] complaint, we are unable to find a record that we are associated with the phone solicitations that [redacted] has been receiving.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 17, 2015.  On that date, Mr. [redacted] was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining Shoppers Advantage was a $50.00 shopping rebate.  The offer related to Great Fun was a $40.00 Visa gift card.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on September 15, 2015, and a refund of $16.99 is being issued to his debit card account as reimbursement of the monthly fee that he was charged.  Mr. [redacted]’s Great Fun membership was canceled on August 20, 2015, and he was not charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage.  As such, [redacted] membership was canceled on March 5, 2015, and a refund totaling $272.84 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that Mr.[redacted] was enrolled in our Great Fun service on December 6, 2014, after making a purchase from[redacted]...

and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr.[redacted] was presented with the option to enroll in Great Fun.  The offer for joining Great Fun was two $30 rebates for[redacted] purchases.  According to the terms of the agreement for Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.In order to avail himself of our promotional offer, Mr.[redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with receipts for two separate [redacted] purchases.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 6-8 weeks. We apologize for any misunderstanding concerning the terms of our offer.  In order to uphold our high level of customer satisfaction, we have approved a second $30 rebate for Mr.[redacted]. In addition, Mr. [redacted]’s Great Fun membership was canceled on January 13, 2015, and a refund of $16.99 is being issued to his credit card account. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely,
[redacted]
[redacted]

This scam  continues.  They say they will refund my costs, but they have not done so.  The thousands of Revdex.com complaints against this company should be a clear indication to you that this is a SCAM.
The need to REFUND the money TODAY.  
Otherwise close this as unresolved.  It's just a scam.  They do so under several different names.
Sincerely,
[redacted] 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’ concerns with her Fraud Protection Plus membership, a service provided by...

Affinion Benefits Group. LLC.
 
By way of background, Fraud Protection Plus is part of an established membership-based service company.  As a member of Fraud Protection Plus, [redacted] was entitled to several benefits, including access to a triple merged credit report with three bureau credit scores and one bureau daily credit monitoring through [redacted].  Upon reviewing our records, we found that [redacted] had not taken the necessary steps to activate the credit monitoring benefit included in her program, and as a result, her membership was canceled.  Refunds totaling $562.95 are being issued to [redacted]’ checking account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s additional concerns with his [redacted] membership.

[redacted] can expect to receive his second $30.00 rebate check by May 24, 2016.  Please ask [redacted] to contact us at ###-###-#### if he does not receive the check by that date.

Sincerely,
Jason A[redacted]
Customer Relations

A response to this complaint was sent directly to the complainant on November 20, 2014 via [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Once the funds will be found credited to my account, I will revert with a confirmation for the same.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
While I concur and agree that the Revdex.com helped me, [redacted] should have more clearly stated that the rebate was not in cash but rather in gas card money.  That was not apparent.  Also, there were more forms to fill out in order to get the gas card.  I never filled out the forms the sent, for fear of being unfairly enrolled or charged again.  So, I never received any part of the $50 value for the gas card.
Sincerely,
[redacted]

RE:  Revdex.com Complaint ID #: [redacted]
 
 
Thank you for your correspondence regarding [redacted] additional concerns.
 
The correspondence that we received from [redacted] by email did not contain enough information for us to approve his previously denied claims.  However, we have been able to contact one of the merchants from which [redacted] made his purchases and verified that the items that he bought from them were not previously owned.  As such, claim number [redacted], claim number [redacted], and claim number [redacted] have been approved.  We are still attempting to contact the other merchant to obtain additional information.
 
We again apologize for any inconvenience that [redacted] has experienced and hope that this matter will be resolved to his satisfaction.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his AutoVantage Enhanced membership, a service provided by Trilegiant Corporation. We have reviewed Mr. [redacted]’s service call recordings and found that on May 26, 2015, Mr. [redacted] called specifically...

requesting a jumpstart for his vehicle.  Mr. [redacted] indicated that he had attempted to jumpstart the vehicle himself, but it did not work.  Our representative explained to Mr. [redacted] that if the service provider that we sent was unsuccessful in jumpstarting the vehicle, he would have to call us back to request service for a tow.  At that time, we honored Mr. [redacted]’s request for a jumpstart service.   Mr. [redacted] called back later that day to request service for a tow.  We successfully towed the vehicle and have found that the service was completed in a reasonable amount of time and that there were no delays with the service.  We explained to Mr. [redacted] that because his tow service was completed within the time frame promised, and as we have no way to substantiate if a jumpstart was the only issue with his vehicle, we cannot accept liability for his car rental expenses.  However, in order to uphold our high level of customer satisfaction, we will refund Mr.  [redacted] for $35.00 of his yearly membership fee.  Mr. [redacted] can expect to receive the refund check within the next fifteen to twenty business days.  We have also notated in Mr. [redacted]’s account that the unsuccessful jumpstart request would not be counted as one of his occurrences. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on...

March 18th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage.  The offer for joining Great Fun was $100 in rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases.
 
In order to avail herself of the promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.
 
We regret that Ms. [redacted] did not receive her rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department.
 
In addition, Ms. [redacted]’s Great Fun membership is currently active.  Please advise Ms. [redacted] to contact us before May 30th, 2014, if she would like to cancel her membership during her trial period.  Ms. [redacted]’s Shoppers Advantage membership was canceled on April 29th, 2014, and a refund will be issued to her credit or debit card account for any monthly fee that she was charged.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his [redacted] membership, a service provided by [redacted] Corporation.   By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on July 5, 2014, after making an online travel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate he accepted.  The offer for joining [redacted] was two (2) $50.00 reservation rebates. The offer related to [redacted] was $20.00 in gas purchase rebates.  According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.  [redacted] was provided a separate phone number for each service to call to cancel Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted] for any reason.  As such, [redacted]’s [redacted] membership was canceled on August 3, 2014, and he was not charged a monthly fee.  We could find no record of a previous request from [redacted] to cancel his [redacted] membership, but [redacted] can be assured that the membership as canceled on May 23, 2017, and refunds totaling $560.67 will be issued to his credit card account as reimbursement of the monthly fees that he was charged for the service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.   Sincerely, Jason A[redacted] Customer Relations