Advanced Lamps

Review: Before I explain the problem, first let me say that this is the 5th order that I have placed with Advanced Lamps and I am shocked at the lack of response from them.I ordered a bulb for my [redacted] projection tv on 1-15. I reviewed the order every other day for the first 5 days; the status never changed from "pending". I called multiple times on 1-20 and finally spoke with a woman who told me that my order would be changed from "ship from vendor to Advanced Lamps then to me TO DROP SHIP DIRECTLY TO ME". The drop ship status has been the only update to my order. I have tried multiple times again this week to phone them. I have left messages with both Customer Service and Sales. No one has returned my calls, emailed an update or updated my web page.I am extremely disappointed that Advanced Lamps has not followed through on my order.Thank you for your assistance[redacted]Desired Settlement: At this point, I would like a refund of the $37.44, which was charged to my debit card on 1-16-2014.

Review: On 03/03/2014 I ordered a lamp for my projection TV from Advance Lamps and they indicated that it would take about 7-10 days. 10 days went by and I did not receive the lamp. I called customer service and was told that the lamp was on back order and that it would be another 7-10 days. I called customer service 10 days later and was told that they could not get the lamp. I requested the order cancelled and a refund. I was advised the order was cancelled and in 5-7 days the refund would be credited to my credit card which was confirmed by an email to me. 7 days later I still had not been issued a credit to my card. I called and was told that it would be credited to my card within 24 hours. 2 hours later I received an email stating that the lamp had been shipped. I called customer service again and was told that they would cancel the order and I would receive my credit within 24 hours. 3 days later the lamp came in the mail.Desired Settlement: When initially advised by Advanced Lamps they could not get the lamp, I ordered fun a different online company and received it within a few days.To resolve this I want to return the now unneeded lamp with shipping at their expense and get the refund they promised orally by phone and confirmed by email.

Business

Response:

On the 3rd of March customer placed an for 1 x Genuine AL™ [redacted] Lamp & Housing for [redacted] TVs for $32.88. The Best Way shipping was purchased for $5.00. The item was placed on temporary backorder. Customer requested to have the order canceled. The order was not canceled properly and in error Order [redacted] shipped under USPS tracking number [redacted]. The item was delivered on the 12th. At this time, a prepaid shipping label has been emailed to the email address on the account as requested. The tracking number of the prepaid shipping label is [redacted]. The customer should use the prepaid shipping label to return the item for a full refund. Please consider this case closed.

Review: I purchased a replacement bulb for my [redacted] video projector from Advanced Lamps online on 8/13/14. I had not read reviews of business in advance, which was my mistake, but once I read testemonials that reported that customers had received faulty versions of this exact product I tried to cancel my order (this was within hours of placing the order). I received no response from Advanced Lamps (another frequent complaint from reviewers). Three weeks (!) later I received the lamp on 9/3/14 and, lo and behold, it does not work in the projector. I followed manual instructions and tested it several times against original factory bulb (which still has some life in it). The product from Advanced Lamps definitely does not work. I called and wrote immediately and have, predictably, gotten no response. This business is a ludicrous joke. I want instructions from the business on how to receive a full refund for the product.Desired Settlement: Advanced Lamps contacts me and promptly furnishes me with a refund and the shipping costs if they want their junk back.

Review: Ordered product online Saturday 6/14/2014, checked on site and bank, transaction accepted/posted 6/16. Shipment was "best way", so I waited about two weeks, called and left a message and sent an email of non-delivery. No response from Advanced Lamps. Needed the product for a 7/4 event, ordered from another company, expedited delivery. Called and left another message on their answering machine, and another email of non-delivery. I also made other calls, each time I got their answering machine, which says they will answer the call in the order received, within 24-48 business hours. I have not received a phonecall or email. 7/15 I sent an email requesting refund for $88.70: 83.70 + $5.00/Per Item (Best Way).Desired Settlement: Credit my Credit Card $88.70 (preferred) or send me a check for $88.70, the purchase price including shipping.

I can't get anyone to respond to me either by phone or e-mail. I've been trying for three days. I paid for expedited shipping and I have no tracking no. & no one to talk to or return an e-mail. What a way to run a business!!!

Review: I ordered a lamp and housing from this company on 9/3/2013 paid with debit card. Trying to follow up on my order it just shows as "Pending" 13 days later. I have left many voicemails and sent emails as well all going unanswered. I even tried the "sales" option on the automated answering machine and still no answer. I don't know how they even run a business with poor customer service. I just want to know if my item shipped and when I can expect it, yet can get no answers. I want to just cancel it and use an honest vendor.I recommend not using this company, I unfortunately read about their poor service only after being fed up with no responses from them.I need my part and would have went elsewhere to get it if I had known.Desired Settlement: I would like either a full refund promptly or a delivery date I can expect my item.

Review: I placed an order on September 30 for a replacement bulb for my projector TV and haven't received my bulb. I have already been billed for the bulb and made numerous attempts to contact them about the status of my order to no avail. I have called the business and left numerous voice mails and emails and have yet to receive an answer. I wish to know what the status of my order and if I will get my bulb and if not then can I have a refund.Desired Settlement: I would like for them to call me or email me about my order and tell me if I will get my order delivered. If not I would like to have my order refunded back to me.

Review: I purchased three replacement bulbs for my tv as spares and started to use the first and it lost all of the inside coating in the bulb picture is now dark. The second bulb would not work at all in my tv and the third worked for a few weeks and now the picture is dark.I have tried to contact them several times by phone and e-mail since no one ever answers the phone with no reply to my messages. I would like to get these items replaced or a refund. I truly think they are a fly by night company just cheating people out of there money since no one will ever return a call or a e-mail.Thank you,[redacted]Desired Settlement: Yes, I would really like a refund so I can purchase these items for a real company that has customer service.

Review: I had put in an order on advanced lamps web site for a tv part back on the 5th of may 2013.I was not to happy that advanced lamps website said nothing about there shop would half to back order my tv part and that they wouldn't update there web site to let people know that they are out of the part or anything along those linesso they had taken the money off my [redacted] credit card and then after I had called and weighted over an hour to speak to a person in there shop thats when they typed out a small explanation on to why they were out of the part and that within 7-business days the part would be there and they would have it shipped out to mewell now I had weighted all most a full month and they have not received the part I had paid fori just got off the phone with someone from there shop and they wouldn't compensate partial refund for the bad service and weight time that I had to go threwi asked for my part to be over nighted to me when the part gets there for compensation or an extended warrantee on the part and the part to be rushed to me but they could only sit on the phone and try to make up any reason possible to not be nice and compensate me for my troubles
Product_Or_Service: x [redacted] & [redacted]
Order_Number: XXXXXX
Account_Number: n/a
Desired Settlement: I just want to get ether; some money back for the weight cause of the info on there site, and or my part to be over night shipped for free, or a extended warrantee
Business
Response:
Business Response /* (1000, 10, 2013/07/09) */
On the 6th of May this customer placed an order for x [redacted] for and purchased best way shippingOn the 7th this order was unfortunately placed on a temporary backorder of 7-business daysThe customer was then notified on the 24th of May that our shipment was unfortunately postponed againOur shipment finally arrive on the 5th of JuneInstead of best way shipping which is an estimate business day delivery, this customer's order was shipped Priority Mail, which was delivered within business daysA request to our Finance Department to refund this customer's shipping for the inconvenience has been requestedThis customer will be emailed a transaction id of the shipping fee associated with this order within the next 24-hoursPlease consider this case closed

Review: I purchased a lamp from Advanced Lamps, LLC (order # [redacted]) back in December 2013 and received it in late January. The lamp only worked for about 5 days of minimal use (2-3 hours/day). I sent three emails (third one shown below), called and left messages over the past few weeks with no response at all. The bulb should be covered under warranty, but I cannot get a response from them. The interesting thing is that they have advertisements all over the internet for their products.. I would like a refund for the broken lamp I have on my desk.Thanks,[redacted]Hello Advanced - The DLP Lamp (see order below) has blown up after only ~ 5 days of minimal use. I would like a replacement bulb. I can provide pictures and ship back this blown bulb if needed.A possible reason for such a premature failure might be the lack of packing materail when it was shipped. It was shipped in what looked to be a storage box. not a shipping container... This is the third email I have sent in about this issue. I'm starting to think you are either severely understaffed, need an IT department, or simply dont care about your customer experience... Please respond. Thanks,[redacted]Desired Settlement: Full refund to my credit card.I think someone should investagate thier business practices.. A company selling products directly to the public should not behave this way.

Review: I ordered a lamp with a 180 day warranty and it has burnt out after four months. Order id [redacted], ordered June 17th 2013. I have contacted the company several times and each time I am transferred to a voicemail and the company never responds to my messages. I have also emailed the company and my email has gone ignored too.Desired Settlement: I want to be acknowledged and a replacement immediately

Review: Overcharged for shipping and received defective item.

Order Number: [redacted]

Date Ordered: Thursday 21 February, 2013

1 x Genuine Original Osram [redacted] Bare Lamp for Mitsubishi TVs - by [redacted]-NO) = $69.00

Sub-Total: $69.00

United Parcel Service (1 x 2lbs) (Next Day Air Saver): $58.51

Total: $127.51

I purchased a replacement lamp for my projection television from this company. The order was placed online on 2/21/13 with the intention of having the item delivered the next day. Since I needed it next-day I placed the order and I entered these specific instructions into the order form comments section:

"I only wish to pay for Next Day Air Saver if it can ship today (thursday). If it cannot ship today please contact me at [redacted]."

I didn't receive any reply or phone call on 2/21 so I assumed the lamp had shipped. When the lamp didn't arrive as expected I made multiple attempts to call and email the company from 2/22 to 2/27 but I didn't receive a response until 2/28 when I received an email from "[redacted]" telling me that the lamp didn't ship until 2/27/13.

Complaint #1: I was charged for overnight shipping. I was told by email that I would receive a refund of $58.51 for the overnight shipping amount by "[redacted]". As of today this refund has not been issued.

Complaint #2: Received defective lamp. Lamp received on 2/28/13 failed completely on 3/27/2013. Tried to call and sent multiple emails beginning on 3/27 requesting exchange or refund and have not received any response as of 4/3/13.Desired Settlement: In regards to Complaint #1 I am seeking a refund of $58.51 that I was charged for overnight shipping. This refund was promised to me by "[redacted]" in the email he sent me dated 2/28/13.

For Complaint #2 I would accept either an exchange of the defective lamp for a new lamp or an additional refund of $69.00. I would also request that the company pay for any additional shipping costs if they elect to exchange the defective lamp and/or if they wish to have the defective lamp returned to them.

Consumer

Response:

Consumer indicated they have not heard from the company

Business

Response:

On February 21, the customer ordered 1 x Genuine Original Osram 915B403A01 Bare Lamp for Mitsubishi TVs - by Sylvania for $69.00 and purchased Next Day Air Saver for $58.51. This item shipped Next Day Air Saver on the 27th under UPS tracking number [redacted].

Customer contacted our Customer Service Department because the lamp failed after 1 month. At this time, I apologize for the length of time it took to respond to this complaint. We will be providing a pre-paid shipping label for this customer to use to return this lamp. This customer will be refunded in the full amount of $127.51.

The reason why we will not be sending another lamp is because we are currently out of stock. At this time we do not have an accurate estimated time of delivery. I do not wish to waste anymore of Mr. [redacted] time. I apologize for his experience and appreciate his patience.

Business

Response:

Business Response /* (1000, 11, 2013/05/02) */

On February 21, the customer ordered 1 x Genuine Original Osram [redacted] Bare Lamp for Mitsubishi TVs - by Sylvania for $69.00 and purchased Next Day Air Saver for $58.51. This item shipped Next Day Air Saver on the 27th under UPS tracking number [redacted].

Customer contacted our Customer Service Department because the lamp failed after 1 month. At this time, I apologize for the length of time it took to respond to this complaint. We will be providing a pre-paid shipping label for this customer to use to return this lamp. This customer will be refunded in the full amount of $127.51.

The reason why we will not be sending another lamp is because we are currently out of stock. At this time we do not have an accurate estimated time of delivery. I do not wish to waste anymore of Mr. [redacted]'s time. I apologize for his experience and appreciate his patience.

Consumer

Response:

(The consumer indicated he/she ACCEPTED the response from the business.)

Consumer

Response:

This company promised me a refund after I opened this complaint but has not processed the refund. Please reopen this complaint until the refund is processed.

Business

Response:

The prepaid shipping label created to return Order [redacted] has not be used and the item has not been returned. A refund will not be processed until the item is received.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

I have not received a prepaid return shipping label or any other communication with instructions to return the item. If communication was attempted it was not received.

I have the item ready for return. How do I get the label?

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

Although I do accept the vendor's offer I would like for this complaint to remain open until it is resolved completely.

I double checked my regular and junk email from around May 2nd and I don't see any email with return instructions.

My contact email is [redacted].com

my alternate email is [redacted].com

my fax number is [redacted]

Please email and/or fax me the return shipping label and instructions.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

I finally received the company's RA shipping label by email on 8/22/13. The USPS tracking number is [redacted]. I used that label and mailed the defective lamp and housing with the original boxes and packaging back to the company today 9/7/13.

I will be only be satisfied once I receive the full refund as promised.

Review: I made an order for a tv light on 12/23/2012 and it did not work for the brightness of the tv I i did not receive the first light for almost a month then I called the company within the 30 days of the order date for a full refund and was told that they wanted to exchange the light so I tried that and again it did not work so I again asked for a refund and I was told I could not receive a refund because it was past 30 days of refund allowed time my order not when I received the product but when I ordered it again I called for a refund and they exchanged it again that is twice the tv brightness doesn't work still they told me it could be something else with the tv my tv guy says it is the lights not right still I want my money backno one will let me speak to to a supervisor I asked every time to no where on the terms and conditions does it say only a 30 day refund it talks about a 180 day warranty that we agreed to on our receiving invoice but they will not fix that either I want my money back when I tried the second bulb than again I asked for a refund and they they cannot give it to me now I was only entitled to another light bulb and they will not give me my money back at all I have talked to [redacted] called grossly rude 4/28/2013 and I was at a dr. appt I asked there to call on 4/29/2013 and she never called I waited on 5/1/2013 and several times other and andy 2/15/2013 and [redacted] and [redacted] 5/1/2013 I have e mail from the different times I have tried to get my refund I never have had any bulb for a 30 days time before I was trying to get my refund and still even now I am within my 180 days warranty they would not send me any stickers address

Product_Or_Service: oem hitachi lamp

Order_Number: XXXXXX

Desired Settlement: I want my money back Conditions of Use Conditions of UseWelcome to AdvancedLamps.com. Advanced Lamps, LLC. and its affiliates provide their services to you subject to the following conditions. If you visit or shop at AdvancedLamps.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Advanced Lamp service or business (e.g., Your Profile, Gift Certificates, Purchases, or Your Newsletter) you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.PRIVACYPlease review our Privacy Notice, which also governs your visit to AvancedLamps.com, to understand our practices.ELECTRONIC COMMUNICATIONSWhen you visit AdvancedLamps.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or b

Business

Response:

Business Response /* (1000, 10, 2013/06/05) */

On 12/23/2012 this customer ordered 1 x Genuine AL� UXXXXXX RPTV Lamp & Housing for Hitachi TVs with a 180 Day Warranty for 56.88 and purchased ground shipping for 13.76. The total of this order was 70.64. Order XXXXXX also has a 30 day return period to be refunded. Order XXXXXX was shipped on the 28th. The customer contacted our Customer Service Department on 2/13/2013 to process a warranty replacement via email. The customer provided the necessary information to return the item on the 15th of February. When the item was returned the bulb was physically blown.

The customer requested to be refunded at that time, but unfortunately the customer was out of the refund period. The customer was assured that the next lamp would be a brand new product and should work for the estimated time frame. The customer was supplied with a prepaid shipping label to return the item.

The return tracking number is 1ZA644FXXXXXXXXXXX. The item arrived to our location on the 25th of February. Due to a temporary back order the customer's replacement didn't ship until the 19th of March. On April 4th the customer contacted out Customer Service Department about returning the replacement just received because the TV screen would turn red when the lamp was installed.

The only function of a projection lamp is to light a screen. If the customer is experiencing a color issue or a bulb physically blows when happened originally to the customer's first bulb, there is a possibility that a component(s) within the TV could not be functioning its full potential.

The request for this customer was to simply have the TV serviced by a TV Repair Shop in order to process another warranty replacement. Refunding this customer is not an available option at this time. I have a series of emails between this customer and our company. When this customer placed their order on our website, our terms and conditions were agreed to by this customer. The first communication by the customer with our company needing to return their product for a refund was past the 30 day refund period.

Currently this customer still have until 6/23/13 to process a warranty replacement, but before we agree to process this warranty replacement this customer needs to provide documentation from a TV Repair Shop stating the TV has been serviced. Again a refund is not an option at this time.

Review: I ordered a replacement lamp. I got an email 4 days later after sending an email, in 24-48 hours with shipping and tracking information.We are into week 2, no returned phone calls, only one email back saying they would contact me in 24 to 48 hours. No tracking or shipping info. I have called, emailed and sent online message via their website numerous times. Nobody will return any of my messages in any of the formats. At this point I can only assume, especially after reading all the complaints about this business, that my money has been stolen and I am a victim of theft. I have done business in the past with them and did not have any problems, this is why I chose them again. I would like to be able to watch my T.V. it has been two weeks now, UNACCEPTABLE. You had a message you were moving on your phone, and then a new phone number after that. Bad business, take care of your clients......and in a timely manner..I want what I paid for...Desired Settlement: I want my product and would like it shipped overnight for the stress and inconvenience. Cannot believe you would treat a client like this and a repeat one at that...

Review: Order Genuine AL [redacted] RPTV Lamp & Housing for [redacted] TV's on Feb. 10,2014..... Should have shipped 7 to 10 business days, I have emailed and called several times no response. When I check order it says pending. Do not order anything from them, all they do is take your money.....Desired Settlement: Want money back, they were quick to take the money out my account. Payed $44.95, $5.00 dollars of that was for shipping..

Review: On 1/26/2014 I placed an order for (1) One 1 xGenuine AL [redacted] RPTV Lamp for [redacted] TV's - 90 Day Warranty! - : 180 Day Warranty at the cost of $39.95 + $5.00 Shipping and handling. Totaling $44.95. (Please note no verification of processing was received.)Order #[redacted] The following day I checked my email to verify payment was received (Via [redacted]/Debit card).I had no contact from Advanced Lamps however on checking my online bank account statement I could see that not only had Advanced Lamps accepted Payment via [redacted]/Debit card they had placed a second duplicate order billing me twice for one order. I have tried on multiple occasions to contact advanced lamps via email and telephone to no avail. The only change that has been made is viewable via the "Account" section of the AdvancedLamps.com website showing they have canceled the "duplicate" order however have not refunded the payment. Nor have they shipped anything to me. I have ended up paying for two items and have yet to receive anything, nor have their staff contacted me or responded to my multiple emails (and online complaint form) concerning this issue.Desired Settlement: Full refund in the amount of $89.90 for Order #[redacted] and Order #[redacted]

Review: I ordered a tv lamp form this company over a week ago they took the $40 out of my account but I have to recieve any information on my product. I dont know if it has even been shipped or not. Whenever I call the customer service hot line it just rings for hours and hours. As far as Im concerned this business is non existing and should be shut down they have stolen $40 from me without providing a service in returnDesired Settlement: I would like to receive my product asap or receive a full $40 refund asap

Review: A few months ago, I would say probably February or March, I ordered a replacement light bulb for my televisionThree and a half weeks later it was delivered to my houseThe day after I installed the new light bulb it went outI have been calling, leaving voice mails and e-mailing this company repeatedly to replace it but I have gotten no response whatsoever.Desired Settlement: I would like a replacement for the light bulb
Business
Response:
We apologize for this customer's experienceAt this time a prepaid shipping label has been emailed to the customerThe shipping label is also attached to this emailAs soon as the defective item arrives to our location, a replacement will be shipped within 24-business hours as priority mailThe item will be delivered within business days once shippedPlease consider this case closed

Review: I ordered a replacement bulb from this company for my [redacted] televisionI paid $for the bulb, plus an extra $for shipping via [redacted]This order was placed on May 2, via the companies websiteI received confirmation via email of that orderOn May 5, 2014, I received confirmation via email that my order had been processed, and the total of $deducted from my credit cardThe email on the also stated that my shipping details would be sent within 24-hoursWhen this did not occur, I tried calling the company several times, they never answeredI left messages, I got no return callI sent emails both the 7th and the 8th of May, inquiring as to the status of my order, and why I have not been able to reach a person with this company since they already took my moneyNo replyThere is no excuseThis is very poor, very bad business.Desired Settlement: I would like what I paid for, I would like an explanation as to why no one ever answered the numerous phone calls and messages I left, or responded to my email inquiries about a product they were in a hurry to take my money for, but not send meIf I cannot get what I paid for I would like a full refund, (product AND extra shipping charges, total of $45.39)so that I can buy a bulb from a more reputable and honest company
Business
Response:
On April 2nd, the customer ordered x Genuine AL™ [redacted] / XL-/ [redacted] RPTV Lamp & Housing for [redacted] TVs for $The customer purchased Ground shipping for As stated on our website, any orders placed after 3:pm will be shipped the following business dayOn the 5th, this customer's order was received and being processed for shipmentThe item ordered was placed on a temporary backorderOur next shipment was expected by the 8thThe customer's order shipped on the 8th of April as Priority Mail under [redacted] tracking number [redacted]the item was delivered on Monday the 12thThe shipping was expedited in order to meet the ground shipping deadline initially purchased which is an estimated 5-business days from the date the order was actually received in our system on Monday the 5thThe item purchased was delivered within that time framePlease consider this case as closed
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
The main issue here was not the money or shipping delay, but the fact that NO ONE would ever answer the phone or reply to e-mails sent, and there was NO COMMUNICATION from the company about any shipping delayThis makes a customer feel that the business is not reputable, or that we as paying consumers are unimportant to the businessThere needs to be a clear form of communication implemented at this businessSo although I got the item, I am reluctant to ever do business with this corporation again because of the callous treatment and lack of customer service
Sincerely,

Review: I purchased a light from this company and they refuse to issue me a refund or replacement.I bought the original replacement back in August 2013. The light was a Genuine AL [redacted] Lamp & Housing for [redacted] TVs - 180 Day Warranty! (Y196-LMP).The light had a 180 day warranty which I paid extra for. The bulb stopped working in Dec 2013. I sent it back to get my replacement on January 14, 2014. I emailed asking for a response on Jan 30, 2014. I heard nothing in return. I have NOT heard from this company- I have left over 20 voicemail messages in which no one responds to or calls me back; I have sent numerous emails (all of which I have saved) and no response. I even told them I would be issuing a complaint with the Revdex.com on Feb 11, 2014 via email. They refuse to send me my bulb or my money or even respond to me! I just want my money back and to never work with this company again. After reading the reviews on the Revdex.com, I understand they have this issue regularly.Please send me a full refund and I will go elsewhere to find my bulb. I will NEVER shop with this company again due to their poor customer service and lack of response! Thank you for your help Revdex.com.Desired Settlement: I would like to have my full refund of $84.99. This item was suppose to be sent with a replacement back in Dec 2013. I am unhappy and irritated with the lack of customer service from this company and will go elsewhere for my part. Thank you!