Advanced Lamps

As I arrived home today, November 6,2014, I found the package in dispute in the mailboxI have not tried it yet to see if it works, but I will get with you if it doesn'tThank you for your time

Review: I ordered lamps for my TV and paid extra for two day shipping. Received an email 10/7 they shipped. They have yet to be received by the Post Office. I emailed four times asking for an update on the order and left two voicemail. When you call, you are automatically sent to their voicemail system becuase "nobody is avialable to take your call". They have not called back. This business is terrible and I would never use them again. I would much rather have the expense of buying another TV than buying anything from them. I urge everyone to beware of them and go someplace else even if you pay a little extra. I guess the extra charge is to have someone actually take care of the customers and not just blow them off after taking the money immediately!!Desired Settlement: I would like a full refund of my purchase price immediately from this company.

Review: purchased lamp online, lamp was defective...............returned lamp have not gotten replacement..no call or emailsDesired Settlement: send lamp

Review: I purchased an item from this company on 5/19/14. I subsequently followed up with them for the status of my order a month later and did not receive a response. (The 800 # you call goes right to voicemail and the same with the new long distance phone number they only provide now.) I finally managed to get a live person to call me back after it had been over 2 months since the order was placed and was told that it was an issue with their Distributor. That CSR then sent me an email with the same information and told me the item would not be available to be delivered until September. I replied to her email and stated that I would then prefer that my funds (which were taken out by [redacted] and paid to them back in May) be refunded to me. She then stated she would put the request through to their Finance department and it would be refunded within 5-7 business days. That was on 7/25/14 and it still has not be completed. I also cannot get them to respond via email or phone at all now.Desired Settlement: I would like my money that I paid to them to be fully refunded to my [redacted] account!

Review: I cancelled my order but Advanced Lamps did not refund my money

On March 8 I ordered a projector lamp from Advanced Lamps, which was listed as being in stock on their web site. I paid $133.06. My card was charged immediately. After a week I inquired about where my lamp was, and discovered that it was now noted as out of stock. I contacted the company, asked when it would be in stock, they said they'd check. After a few days when it was clear it would not be in stock, I cancelled my order. I was told by the company my credit card charge would be refunded. It has been two weeks since I cancelled, and I still have not gotten my money back. I suspect a scam. Desired Settlement: I want my money back.

Business

Response:

Business Response /* (1000, 5, 2013/04/05) */

On 3/06/13 customer purchased 1 x Genuine AL LMP-H160 Lamp & Housing for Sony Projectors for 122.22 and shipping was purchased for 10.84. On the 7th the customer was updated that the Order XXXXXX was placed on backorder for 7-10 business days. On the 13th the customer contacted our Customer Service Department for an update and unfortunately the item remained on backorder.

On the 15th, the customer decided to cancel Order XXXXXX. Cancellation take 5-7 business days to process. On the 28th the following message was posted to the customer's account providing the transaction id of the refund for $133.06:

03/28/XXXX XX:52:15 Refunding Refund (Unique Transaction ID # 34KXXXXXEXXXXXXXH)

Sent to:

Total amount:

-$133.06 USD

Invoice ID:

XXXXXX

Date:

Mar 28, 2013

Time:

07:48:37 PDT

Status:

Completed

Subject:

You have sent $133.06 USD to [redacted] with [redacted]

Review: I ordered a bulb on May 21, 2014 for my [redacted] projection screen tv. My money for the order was taken at the time of the purchase. I have yet to hear anything from this company. I have called over 20 times, emailed a detailed message and nothing. I'm beginning to believe that it is a scam company. There was a message last week saying they were in the process of moving and to leave a detailed message with my order number and they would get back to me in 24 - 48 hours. That was two weeks ago and I still haven't heard anything from them.Desired Settlement: I would like either the product that I ordered or just a refund of my purchase.

Review: We ordered a TV projection lamp and housing from them. They immediately took our money from our checking account. It has been almost a month ago and they have not sent our part, nor responded to numerous emails and phone messages which we have left regarding what happened to our part, or how long they expected it to be before shipping the part. The order number is [redacted]. Thank You, Please help me get my part or my money back. [redacted]Desired Settlement: We would like our part as soon as possible or a refund so we can purchase from someone more reliable.

Review: I PLACED AND ORDER WITH ADVANCED LAMPS LLC ON ORDER # [redacted] ON 1-11-2014 AND WAS DOUBLE BILLED AND THEY MADE AN ORDER # [redacted] AND SENT ME AN EMAIL ON 1-14-14 SAYING I WOULD RECIEVE A REFUND WITHIN THE 5 DAYS AND STILL HAVENT RECIEVED THIS SO THEN I CALLED ON 1-20-14 AND ?? ALL OF THIS AND WAS BASICALLY BLOWN OFF THE GIRL ACTUALLY CHUCKLED ON THE PHONE WHEN I TOLD THEM OF ALL THE REVIEWS ON LINE AND Revdex.com. SHE ASKED ME TO GIVE HER 24 HOURS BUT I JUST DONT TRUST THIS COMPANY AT ALL AND CANT BELIEVE AFTER ALL THESE Revdex.com COMPLAINTS THEY ARE EVEN ALLOWED TO STAY OPENDesired Settlement: I WOULD JUST LIKE ALL MY MONEY BACK FOR BOTH ORDERS CAUSE I DONT WANT TO DEAL WITH THIS COMPANY THEY ARE HORRIBLE AND I WISH I WOULD HAVE JUST PAYED THE EXTRA MONEY THOURGH PROJECTOR WORLD I AM REALLY DISAPPOINTED THAT WE HAVE COMPANIES ALLOWED TO STAY OPEN AND NOT FORCED TO PAY AT LEAST FINES OR FEES OR SOMETHING FOR WASTING A CONSUMERS TIME ESPECIALLY UPSET WITH GOOLGE FOR ALLOWING THIS SITE TO BE THE 1ST ONE TO POP UP ON A SEARCH FOR PROJECTOR LAMPS MAKES U BELIEVE THEY ARE IN ON THE SCAM

Review: We ordered via the website Advanced Lamps December 23, 2013 . Aware that it was the holidays, we waited a few days. We noticed that the purchase amount was drawn on our credit card December 23, 2013.Although we have successfully registered our email address when purchasing online, no email was sent to confirm the purchase , shipment, or even offer us to track our parcel. ([redacted] - [redacted] usually provides a tracking number). Seeing that we didn't receive the email we tried to contact the company via the form on the website . We didn't get an answer either.We can understand the processing time and shipping but what is impossible for us to know is whether it is a fraud or simply a complete absence of customer service.We will immediately call the credit card company to try to cancel the transaction but we believe it is unfortunately too late.Finally, this should no longer be able to display on the web: "Shop Safe & Secure With Advanced Lamps - Guaranteed! "Desired Settlement: We appreciate that the company refund us and cancel our order.

Review: Purchased a projection tv bulb from them at the end of October. It was not received until the middle of November. The bulb worked for two days then burnt out, so I got a RMA number from them and sent it back to be replaced at no charge. It was returned on 11/20 and to date we have not received the replacement. I have sent several emails and not gotten a response and called been put on hold for 5 minutes then tossed in a voicemail system that no one listens too.I don't have 55.00 to just tie up for this. I need results, the bulb send NDA at their expense or a full refund.[redacted]Desired Settlement: refund or immediate next day air, no charge shipping from them

Review: Ordered a TB-lamp (#[redacted]) for projection TV on 10/(via mail)Called company 10/& was told that check rec'd 10/& they would need to wait for check to clear before processing order(Check cleared my bank 10/14.) Called again & was told that they did not have bulb in stock due to "government shutdown delaying it at airport." Lady told me that since I had to wait, as soon as in stock they would mail via priority mailI have not been able to reach a live person since then(Have left numerous messages.)Desired Settlement: I would like to receive my bulb as right away! If not, then a refund

Review: I researched out this company to find they had the exact bulb I needed to for my Sony TV. It seemed to be a reasonable price and the order process was very smooth. I ordered:(1) Genuine Original Osram XL5300 Bare Lamp for Sony TVs - by Sylvania. Since I am in the projection rental business I know how to change out a bulb and install it in the lamp housing. I also know the difference between an aftermarket lamp and a quality one. I purchased this product on July 25th 2013. 4 days later I was sent an email stating: due to a sharpened increase in demand for the product you ordered we temporarily outsold our inventory. After finally receiving the product I ordered, it was the incorrect lamp and was not a genuine product. It was a aftermarket cheap bulb! After so many attempts to call them I finally sent an email. After they sent me a RMA request for the procedure of return I have not received communication, a refund, or exchange in product to this day September 25, 2013. I have tried calling their number numerous times but have given up. I shouldn't have to try and beg for something that I have paid for. Now they have my money, their product back, and my time and extra shipping I have spent. I also did research ( google earth) to find that their locations that they list show up as vacant buildings or nothing at all. I couldn't even find their company listing under the city of CT. This company is a rip off and I hope this helps people NOT BUY FROM ADVANCED LAMPS LLC. This is a shame and a waste of time, I hope karma comes around to them soon. I might find the time soon to call the city and inquire why or if this company is legitimate in the state of CT.Desired Settlement: I want a refund for the money I spent on the product that was shipped incorrectly to me. I also paid for shipping back to your company which was for a mistake your department made. I have nothing now to show for goods I purchased from your company. This whole process has been ridiculous and a waste of time for me and many others that have complained on the internet. Seems to be a lot of similar patterns with the way you handle your customers responses, you dont answer your phones or respond.

Review: I ordered a projection lamp from this company on Monday August, (Order Number: [redacted])I received a email saying my part had been back ordered and that within 5-days it should be in and shippedI had not heard anything by 8/so I sent a request to the sales email and I later received a communication on 8/Hello, I want to apologize that your order has not been shippedThe shipment expected has been continuously pushed backWe are still awaiting the arrival of this productThe warehouse does hold your order at high priority, and we are working to attain the product for youI understand your concern with the backorder, and apologize it has been a bit extensive.As of today, I unfortunately do not have further updates for the product you orderedYou do have the option to keep the order, and wait out a manufacturers ETA or cancel.If you would like to cancel the order, please confirm so via email or phone.Best Regards,I then asked for refund and was told it was processed and have yet to receive repayment
Order_Number: [redacted]Desired Settlement: I would just like my money back because I do not trust that the part would work

Review: Ordered a bulb for my TV on 8-16-13. Have not received bulb and can not get in touch with the company. Need product or refund.

Can't get any response from company. Need product or refund.Desired Settlement: Refund or delivery of product in a timely fashion.

Review: I have called twice and emailed and nobody has called me back. Advanced Lamps has charged my charge card on 1/12/14 and not contacted with estimated time of when we can receive our lamp. When I check on my order, there are no updates...just says my order is back ordered. Nobody from Advanced Lamps has called me back or emailed me back.Desired Settlement: SEND ME THE ORDER OR REFUND ME ASAPOrder #[redacted] (Backordered)Order Date: Sunday 12 January, 2014Order Total: $37.44Delivery Address[redacted]Shipping MethodPer Item (Best Way)Products1 xGenuine AL TS-CL110UAA Lamp & Housing for JVC TVs - 180 Day Warranty! - Warranties: 180 Day Warranty$32.44

Consumer

Response:

From: [redacted]

Sent: Saturday, February 01, 2014 7:10 PM

To: [redacted]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

Regarding ID [redacted]

THANK YOU very much for your help, they called me on 1/30/14 and said my order would ship out that day. We received the product in the mail today. My husband installed it and the lamp works.

Thank you very much,

Review: On 01/18/14 I ordered:ORDER # [redacted]- 1 x Genuine AL TB25-LMP Bare Lamp for Toshiba TV at a cost of: $49.99Shipping Cost: $5.00Grand Total: $54.99To this day, I have not received my ordered item. I have called this company three times and left two messages through there voice mail system, in regards to why I have not received my ordered item. I have also emailed this company in regards to my order. This company has not responded to my calls or email. This company has charged my credit card a total of: $54.99 which includes shipping fees. This company has NOT given me the product I have ordered.Desired Settlement: I would like a full refund back to my credit card that was used to make the purchase in the amount of $54.99 immediately.

Review: Ordered a projector lamp on 4/29/14 - ord. no. [redacted], for $89.99 5/15/14 out of stock per Adv. Lamps, 6/15/14 still out of stock per Adv. Lamps, 7/1/14 I sent a cancellation e-mail via "contact us" to Adv. Lamps, 7/9/14 I received an acknowledgement via e-mail that order had been canceled and would receive refund from Finance Dept. in 5-7 business days, 8/1/14 still no refund so I sent e-mail to Adv. Lamps advising them of this issue - no response, 8/12/14 I (2:35 PM) called Adv. Lamps @###-###-#### - no answer - left message for them to call me - no call from Adv. Lamps, 8/14/14 (11:00AM) called Adv. Lamps - no answer - I left message that I would start dispute process with [redacted] if they did not respond. 8/14/14 (2:50 PM) started dispute process with [redacted]. 8/14/14 (3:05PM) I called Advanced Lamps - no answer - I left a message that I was filing a complaint with the Revdex.comDesired Settlement: Refund $89.99 since Advanced Lamps did not provide the merchandise that I ordered.

Review: On 12/16/13 I purchased a replacement lamp for my TV from Advanced Lamps that came with 180 day warranty. On March 7th I contacted the company because the lamp stopped working. On March 10th 2014 they advised me that the lamp was received, tested and would be replaced under warranty because it was defective. My order number is [redacted]. I was also told that the lamp was out of stock and would be replaced when it was restocked. I was told the new bulb was shipped on 3/26/14. tracking number from [redacted] was [redacted]. The lamp was suppose to arrive on 3/29/14. The lamp never arrived and no tracking ever moved beyond shipment accepted thru [redacted]. The company told me it was misplaced then sent out 4/2/14. Still haven't received my bulb and the company almost never answers there phone. Would like my bulb immediately or a refund.Desired Settlement: I want a replacement or a refund

Business

Response:

On the 16th of December customer placed an order for 1 x Genuine AL™ [redacted] Lamp & Housing for [redacted] TVs for 32.44. The customer purchased 2nd day air shipping for 18.02. The order was shipped under tracking number [redacted] and was delivered on the 19th of December. Unfortunately the customer's lamp stopped working before expected and the customer contacted our Customer Service Department for a warranty replacement on the 6th of March. The customer received an email with the instructions on how ship back a defective item under warranty. The customer shipped their item back and received an update from our Returns Department when the arrived.

Review: I ordered a lamp for my TV on Nov. 23, 2013. I received an email that the product was backordered on Nov. 26. The website should have said they were out of stock, I would have ordered it from someone else. I have sent 2 emails and 3 phone calls, and still do not have my lamp. I have not even had the opportunity to ask for a refund, because the Manager was to return my call in 24-48 hours, and it has now been 2 weeks. My last phone call to the 800# had me on hold forever, only to put me though to voice mail. Even after leaving a message that I would be filing a complaint with the Revdex.com, I did not get a call back about my order.Desired Settlement: At this point, I would like a refund on my order $39.95, including the $5.00 shipping charge I paid, total $44.95. If there is a way to warn other consumers to NOT buy from this company, please do it. I would also ask for an additional refund for the time I have been without the use of my TV and interest on my money they have now had for 2 months.

Consumer

Response:

From: [redacted]

Sent: Friday, April 11, 2014 4:34 PM

To: [redacted]

Subject: Update for you on closed complaint ID [redacted].

Thank you for attempting to contact Advanced Lamps on my behalf. I received an email from them on 3/18/14 that my order (originally placed on 11/23/13) was being prepared for shipping, and that I would receive shipping information within 24 hours. I did not get shipping information until 3/27/14, and that it was being sent [redacted]. This morning 4/11/14, the tracking number said it was still in transit, so I called [redacted] , and they gave me a case number. And as coincidences happen, I received the package in the mail today when I got home from work. This was sent first class, but I noticed that the label had [redacted].com on it, so who knows when advanced lamps actually mailed it out.

So in short my order from 11/23/13 was finally received on 4/11/14. I had to purchase a new TV bulb elsewhere, so I will not be installing it anytime soon to see if it actually works after all of this headache.

Thank you again,

Review: On January 20th, I ordered a replacement bulb via the website for Advanced Lamps. My credit card was immediately charged and I received an e-mail confirming my order was received. One week later, I went to the website to check the status of my order. It still says "pending" I found this odd so I tried calling to find out why. I called 15 times over the next 3 days and never once did anyone answer the phone. I left several voice mails and sent them online messages and have had zero response from them. My order status is still "pending"Desired Settlement: I do not want to do business with this company. I want my money back.