Advanced Lamps

Review: I had been contacting the company through there website, had not received any emails or any other kind of communication so I started to send emails from my email address to theirs. It has been a month of trying to get even a response to a warranty item:

1 x [redacted] Lamp & Housing for [redacted] TVs - 180 Day Warranty!

- Extended Warranties: 1 Year Warranty

- Upgrade to [redacted] Series Lamp Inside

The item was purchased on 2/27/14, I then received a message stating that the item was back ordered on 3/4/14. The email said that they anticipated delivery within 7 business days. I did not recieve any information so I emailed this information to them.

I have repeatedly called your 800 number with no call back. My last bulb that I purchased from you did not last the 180 days of its warranty. Since I could not get a call back I then ordered a new bulb hoping to get it fairly quickly. I ordered this on Feb 27th and it still has yet to ship, as I have not received any confirmation that it has done so. I would like an answer on how long I am to expect on the delivery date of the new bulb that I ordered and I want a new bulb to replace the bulb that lasted only 160-170 days of its 180 day warranty.

On 3/18/14 (14 days later) I receive a message that the transaction was accepted and that the order shipment info would be posted in the next 24 hrs. The next day I get another message that the transaction was accepted. It was then on 4/2/14 that I recieve a message that the bulb had been shipped from [redacted]. So I then sent an email saying the following:

So am I going to get any type of refund since my order has taken a month and a half just to ship?

To which I never got a response, I then received another message on 4/22/14 that my package had shipped again and did not receive the package until 2 months after the date ordered. The only refund I received was my 2 day shipping that I paid for.

Now the bulb that I did receive has gone out not even 6 months into the one year warranty and have tried repeatedly to contact the company with no communication back.Desired Settlement: At this point I want a replacement bulb or full reimbursement, I will even send the old one back, but nobody has contacted me or even answered their own phone, to allow me to do that.

There are other things that I would like as I have not had any good experience with this company. They would need to handle this matter properly to ever think about getting my business ever again.

Review: I ordered a projector lamp for our business on Feb. 27, 2014. Order still shows pending and I cannot reach Advanced Lamps to find out the status. I have left multiple email messages and voicemails. I do not know if credit card has been charged yet. I just left a message on the company voicemail to cancel the order.Desired Settlement: If the charge is applied to the credit card I would like the $99.99 credited back. I will know more once I get the statement on April 1.

Consumer

Response:

From: [redacted]

Sent: Thursday, June 05, 2014 11:49 AM

To: [email protected]

Subject: FW: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

The link is no longer valid but I do want to let the Revdex.com know we FINALLY received a credit on our credit card for this. It took approximately 5 months.

Review: Ordered product Jun 26,14 and never received it. Tried contacting company several times by email and left several voice mails. As of Aug 9, haven't received any response from company. Request my money to be returned. This company seems to be quite incompetent and has no regard for their customers. Any response in this matter will be greatly appreciated.[redacted]Desired Settlement: We want a refund.

Review: Have tried 3 times to email this company and no response and have called and just continue to get a messaging system. Want to cancel order but can't do that because I am not getting a response

Product_Or_Service: Projector lamp

Order_Number: XXXXXX

Desired Settlement: Money refunded

Review: Ordered a TV lamp replacement part from Advanced Lamps on 2/16/2014.Order #[redacted].They billed my credit card immediately on 2/16, even though they do not have my ordered item available to ship.As of today 3/27/2014 - they have not filled or shipped my order.They will not answer their phones.I have left messages and emails to issue me a refund of $37.44, but they will not respond.This is an irresponsible, non-reputable company.[redacted]Desired Settlement: Cancel order # [redacted] and refund $37.44By the way, companies should not be allowed to charge customers credit cards until orders are shipped.

Review: I ordered a lamp for my tv over a month ago online, the money was processed, two weeks later I alled to check on the product and the lady told me it would be 5-10 business days till it will be shipped. To this day I have not received the product and can not get ahold of any one to talk too to refund my money to me and keep their product.Desired Settlement: Would like my money refunded to me any way does not matter to me. Thank you

Review: I placed an order on 10/4 and my account was charged that day. I was told it would be shipped. On 10/8 I received an email saying my order had been backordered and it would take 7-10 business days before it was shipped. It is now 10/23, I have made three phone calls and left two messages along with two emails. I have not received one reply despite the confirmation that my calls and emails will be returned as soon as possible. I plan to continue calling, but hope they will resolve the issue quickly. They will not return any of my messages and are impossible to reach.Desired Settlement: I want my correct lamp shipped by 10/25 or my money back.

Review: I ordered a replacement bulb for my television. They debited my card on March 8, 2014. As of April 1st, 2014 I have yet to receive the bulb and have not had any correspondence or reply from them as of March 18th, 2014. Would like to call the authorities.Desired Settlement: I need my money put back on my debit card or it's theft.

Business

Response:

On the 8th of March customer placed an order for 1 x Genuine AL™ [redacted] RPTV Lamp & Housing for [redacted] TVs for 34.88. The customer purchased Best Way shipping for $5.00. The item ordered was placed on backorder. Our shipment arrived on the 1st of April. Order [redacted] was shipped on the 1st of April under [redacted] tracking number [redacted]. The item was delivered on the 3rd of April. Please consider this case closed.

Review: Ordered a lamp on June 30th. Sent many emails in reply to the oiringal payment processed email and support email addresses. No response on shipping info, backorder status or even an update since June. It is now august. I just want the lamp. Best way shipping was selected. Date Ordered: Monday 30 June, 2014Products------------------------------------------------------1 x Genuine AL Series [redacted] Lamp & Housing for [redacted] Projectors ([redacted]) = $79.99 Extended Warranties 180 Day WarrantyDesired Settlement: I would like the lamp.

Review: I ordered a projector lamp on sunday june 22, 2014. I have still not received my product. The website states in the order status that the shipping information would be posted within 48 hours. That would have been on June 26th. Still nothing has changed on the website. I have called twice and left messages with no return phone call. I spent $184.00. Many people have complained about the same thing I am going through. Please help. Thank you for any help I can get in this matter.Desired Settlement: I would like the exact product I ordered. [redacted] Projectors$179.00 + $5.00 shipping and handling. Or a full refund of $184.00.

Review: Zero support thru website, email , phone system . Its a ghost website that collects monies and does NOT respond to consumers. Tracking notification is bogus. No "Employee's" to answer phones or emails. Placed order and followed up with email and phone call. Neither are responded to. Have yet to receive product. Leaving voicemail is a waste. No one calls back. Still do not have product that was ordered.Desired Settlement: Will be disputing with my credit card company. Will gladly deny and have the post office return the package if it ever arrives. This "supposed" business is a "shell" . It has zero customer support for consumers to call and receive resolution. Milks the internet orders and doesn't provide in a TIMELY fashion the orders. Now I understand why it has an "F" Rating thru Revdex.com.

Review: I ordered a DLP Lamp on February 28, 2014 and have still not gotten same. Status on website indicates "pending" when should have already recieved item. [redacted]Emails not returned, have called over 5 times to every "department" and no answer after hold to just a voice mail that have not been returned.Desired Settlement: I need the lamp sent out as soon as possible or my money back to the credit card used so I proceed through a more reputable company.

Review: Approximately 1month ago ordered part [redacted] for TV. Finally got it Mon. 02/24/14 after several phone calls saying it had shipped the week before. Then they would say shipped today. Got the part, it would not work. Have called for three days, numerous times a day. Have never connected with anyone, just music and a recording saying thank you for your patience, please continue holding. Then after several min.(maybe10) you are connected to a voice mail. Left several messages that I would like to return part and have charge credited back to my card. No one has returned my call. Have ordered another part from another company. Going to mail part back today at my cost I guess. This is no way to conduct businessDesired Settlement: Refund for part $39.44 plus cost of return shipping (?)

Review: We ordered a light bulb for our projection TV. It arrived broken and the business is not returning my phone calls or e-mails.Desired Settlement: I have ordered a new bulb from another organization. I want a refund.

Review: I ordered a lamp on April 6, 2014, and have not received itHave called twice and e-mailed twice with no response.Desired Settlement: Send lamp or refund the cost
Business
Response:
Customer ordered xGenuine AL™ TS-[redacted] Lamp & Housing for $on the 6th of AprilThe customer purchased the Best Way shipping for $This order was placed on a temporary backorderThe item was shipped Priority Mail with a two day delivery as a courtesy on the 28th of April under [redacted] tracking number [redacted]The item was delivered on the 30th of AprilPlease consider this case closed

Review: Ordered a simple replacement lamp, 3/23/14. Website advertises orders placed will be mailed next business day. Order was held in a Pending Status for over 2 weeks, even though money was deducted out of my account immediately. I have tried to call them at all different hours of the day, no one ever picks up. No one is there to man the phones-it is all a big scheme. Even sent an email, but got back a generic response which did not even address my concern. It is now 4/11/14, and have not received my order, and website does not show order has been shipped.How can a company with so many negative complaints, which is obviously a scam be allowed to continue to operate? Connecticut-shut them down!!! They are stealing people's money by hoping most people do not do anything about it.Desired Settlement: I want a refund, and for them to change the terms of shipment on their website. It is deceptive and misleading, and should not be allowed to continue.

Business

Response:

Customer ordered 1 x Genuine AL™ TS-[redacted] Lamp & Housing for [redacted] TVs for 32.44 on the 23rd of March. The Best Way shipping was purchased for $5.00. When Order [redacted] was placed the item ordered was on a temporary backorder preventing the order from shipping immediately. At this time we are still waiting for our shipment to arrive. We expected our shipment to arrive on the 14th of April. A tracking number has been created in order to ship Order [redacted] as soon as our shipment is delivered. At this time as requested Order [redacted] has been canceled and refunded in the full amount of 37.44. The transaction id is [redacted]. Please consider this case close.

Review: I ordered a tv lamp. A transaction of $69.13 was made on 4/29/13. I have not received the product or refunded my money.

I ordered a tv lamp #**XXXXXXXA ([redacted]) on 4/27/13. The transaction was made on 4/29/13 for $69.13. I have tried to call but have not been able to reach anyone. I have left messages and have not received a respond. I have not received the product or been refunded my money. Desired Settlement: Since, I have paid for the product, I will accept the product. If the product is not available then I should be refunded the money.

Business

Response:

Business Response /* (1000, 8, 2013/07/09) */

On the 27th of April, this customer placed an order for 1 x Genuine AL� BPXX-XXXXXA Lamp & Housing for 39.95 and purchased 2nd day shipping for 29.18. A tracking number was created for this customer and the USPS tracking number XXXXXXXXXXXXXXXXXXXXXX, however there is no movement on the tracking number. We will have a lost claim processed for Order XXXXXX. At this time, please consider this order canceled. A refunded will be processed within the next 24-48 business hours for the full amount of 69.13. The customer will received an email from our Finance Department with the next 24-48 business hours with the transaction id of the refund.

Consumer Response /* (-5, 11, 2013/07/25) */

Thank you for your help regarding this issue. The company has refunded my money.

Review: This company is very shady. I ordered a part for my T.V. and it was on back order (which they do not tell you until the order is complete). I canceled my order because they told me that it would be a while before they got it in (2 weeks). They told me that I would receive an e-mail with confirmation saying that my money was returned within 5 to 7 days. I never received such confirmation so on the 9th day I called and spoke to [redacted] I believe his name was its the only person who answers the phone at the ext given. He told me that it was in process and I would be receiving an e-mail to confirm that day and I never received one. Now after trying to get someone on the phone for several days to no avail I finally get [redacted] on the phone again and he tells me the same story that it was being processed and I would receive an e-mail later in the day. I still have not received that e-mail. Again after several failed attempts to get [redacted] I finally reach him again today to only hear the same story. I'm waiting for my e-mail. What a bad company I would not recommend them to my worst enemy. Not to mention that that [redacted] guy seem to catch an attitude and almost bothered because I kept calling for my refund. WORST COMPANY EVER BEWARE.

Product_Or_Service: Lamp

Order_Number: XXXXXX

Desired Settlement: I would just like my refund. And also to warn all others to stay clear from this company.

Review: I ordered A TV bulb from Advanced Lamps for $89.94 with a warranty, it was shipped with [redacted] two day but never was delivered. The tracking number given to me shows a package that never left the state of CT. I tried calling them repeatedly for three business days during their working hours and the business has not picked up the phone once, I have left two clear voice mails with my cell number so far and they have not contacted me back.Desired Settlement: I would like A refund for the entire amount payed since I know I will not be able to contact them for warranty work if it was ever needed.

Review: I purchased a television lamp for a [redacted] large screen T.V. effective 5 July 2014. I paid by [redacted] which they sent me a reply that they had received my payment and processed for payment on 7 July 2014. I have tried calling their only listed phone number ###-###-#### both today and 18 July 2014. Each time the prompt will lead you to the operator if you do not have an extension number and then be disconnected no matter what time of day. The product I purchased is a [redacted] Lamp & Housing for [redacted] TVs in the amount of $36.80 plus shipping of $5 totaling $41.80. No email, correspondence nor phone call has been received as of today - 22 July 2014. I would like a refund and apology.Desired Settlement: This company should not be allowed to either advertise nor sale any item to unsuspecting potential customers especially if they are desperate.