ADT Security Services

ADT has attached an account to my existing account without my consent started and new account with ADT march 16,November 2, the attached another account on to mineIt was someone from a previous relationship, he hand on passcode or codeThe attached his account to mine and debit my checking account for his installationI was not aware till the debit of my accountI have contacted them times each time I get a guarantee that everything is fixed and my money was refunded and give credit for months serviceBut I still have his contract and still getting invoice for his service, can still see his alarm system on my account Each person I talk with gives me a different story on how this could happen and he does not have access to ,my security systemNovember 21st my account was debited againwas told that the month credit haven't been applied yet so December and January will be creditNovember 19th they subtracted for november I'm not feeling secure Ask to ca

Signed up businesses with ADT, paid $3,for cameras with no results! I just received a letter from an attorney for ADT and it infuriates me as I have tried to work things out with this companyI signed up my stores years ago and paid $3,($1,per store!) for camerasThe biggest reason I wanted the cameras was to watch at home, on my phone or computer...the sales person said NO PROBLEM! Well it WAS a problem because it would NEVER connect and the cameras were HORRIBLE! I had them out twice to try to adjust, AND got charged for that, but to no availThe cameras were bad, positioned wrong, I was never able to get cameras to work for my phone OR even my computer at home..I called my Rep many many times to be ignored (he already got HIS money!) I am still paying on my one store which has been up for over a year (the contract?), I never receive bills either, it just get taken out of my account every month! I got swindled by this Rep for the company and treated horrible aft

I am being charged for services I do not have We moved to a new house and set up services on 4/9/under the impression that we were getting the same services we had at the old location-nothing extraThe installer/salesman tried to get us to upgrade with various products however we informed him we just wanted the basic system we had at our old houseI signed the contract under the impression that the basic system we got was a price of a monthhowever when I received my first bill it had numerous products listed that we do not have but were being charged forI spoke to customer service on numerous occasions to have the issue resolvedI spoke to Joel employee number XXXXXX on sunday, april who assured me a manager would contact me the following day to resolve the issue and that I should only be charged a basic package rate of $a monthNo one called so I called back again on Tuesday, april 26th and spoke to maria employee number XXXXX who informed me that a manager

I am curious as to how a company with negative reviews and positive reviews has an A+ rating with Revdex.com, but that's not why I'm writing this I have had an ADT monitored alarm for years (it was installed when the house was built by an authorized dealer)A system that old required a land line so for years I paid for a phone line that I never used so my alarm would be monitoredTurns out that was a waste of moneyWhen I finally disconnected that phone line in Septof last year, ADT continued to bill me the monitoring chargeI wouldn't complain about that except I never had a call from ADT or anyone from their company come out to see if I disabled the alarm or notConsidering that they advertise that they monitor 24XI find it odd that when they don't get a ping from an alarm they monitor for more than months without a word from the customer that they don't suspect that either the alarm is defective or that perhaps it was disabled by someone with bad intentI know if I left a child with a babysitter and they didn't answer my callafter the second attempt I would go home to see what the issue wasThis isn't far from thatThey claim that they will monitor my alarm and provide a level of security in exchange for a monthly feebut when they are unable to hold up their end of that arrangement, they have no problem continuing to take the feeWhen I discovered that my system had not been monitored for over months and called to complain I was informed that cancellation of the service would require day notice (so they get one more payment for doing nothing), but that I was eligible for a free upgrade to a new wireless systemI had to laugh as I declined, thinking if my house was burglarized or burned down I would have to call them to let them know because they obviously don't monitor anything

Can not be worst then services from ADT!! Technician did not show up on day of appointment for reason because was busy with other customersHe offered new schedule for fixing not working system with days later, again due to busy schedule Don't believe to any positive comments, I'm customer of this company for many years, but never seen really good service!!

we called several weeks ago to cancel our service after they determined they could not transfer our business services to our new location but they still charged my cc the transfer fee of and then billed my cc for july when we don't have any of their servicesmultiple calls have been made to the main office and our sales rep and no refund has been issued yet Product_Or_Service: security system

Dspute charges billed to me in December 2016, January, February and March after I had cancelled your services in November I dispute charges billed to me in December 2016, January, February and March after I had cancelled ADT services in November Apparently, ADT has no record of any my phone calls about cancelling this recurring service, which I find to be rather odd Regardless, I am disputing the charges billed me for those months and I request a refund of those charges for all monthsIn addition to cancelling the service for my former residence - [redacted] XXXXX I moved from [redacted] to [redacted] on December 4, I am also advising that in one of my phone calls I also cancelled installation of ADT in my new location in [redacted] as apparently you have no record of that phone call either If you need me to provide water or electric bills and/or my rental agreement to substantiate that I moved from [redacted] to [redacted] in early December and had no lo

ADT has breached their contract with meService was not provided when my alarm system wasn't workingHad to call numerous times bc not working ADT has breached their contract with meService was not provided when my alarm system wasn't workingHad to call numerous times bc not workingact num:XXXXXXXXX contract date 6/16/

FRAUDULENT CHARGES OF SERVICE NOT PROVIDED I am a resident at [redacted] XXXXX I requested ADT (your company) to install the security system to my house which was installed on 7/10/I was charged $ for installation which I paid It was brought to my attention by my spouse when he was reviewing the contract that ADT collected that money although promised free installationI signed a contract for the term of years which was completed on 7/9/After completion of contract I renewed services year by year with pre-payment plan The last few years I noticed our charges were getting higher and higher compared to ADT own advertised price and the competitorWe contacted in the past regarding this, but ADT shut us down with an excuse that the rate was only for the new customers My husband with my permission contacted ADT for discount rate and when ADT refused, he tried to cancel ADT service in January 2015, but ADT representative

Service failure and never called when alarm went offtold that my system is not even connected to ADT by Aqua I came home on August 19th to find that my alarm had been set off and I was never contacted by ADTI called the office and spoke with a woman named Aqua, after running several test, she told me that there is no signal coming from my house to ADTI was then on hold for several minutes and was told that she set an emergency appointment to have someone come out on Saturday to repair the system and that they would call me within hoursTHAT NEVER HAPPENEDI called back to the office on Saturday and spoke with several people and was told by the supervisor that I would have to now pay to have someone come out to fix itI told them that I was not going to pay for something that is ADT fault and that a manager would call me, to date no one has called and I discontinued my services and I want my money backthis is my 2nd filing with the Revdex.com

Contract cancellation fee dispute - per contract my fee should have been waived, it was not I had ADT installed at my home at [redacted] in March I was forced to move due to unsafe neighborhood August 29,I called ADT to cancel my service and they said I would owe them $1,or I could have the service moved to my new home I attempted to explain my situation, and she said there was no way I could get the fee waived and that I could not cancel my service with them without paying the amount in full And that as long as my account wasn't canceled I was responsible for the alarm system and any calls that came from it I explained I don't live there anymore and have no access to the home She said it didn't matter and that I must pay in full before they could turn off the system She was the opposite of helpful and in fact was so awful that I ended up in tearsAfter much back and forth she offered to reduce the fee by 50% but I had to pay it while I was on the phon

When we signed up for ADT security services for our home, we were guaranteed that we can disconnect services early Approximately years ago, we were interested and thought we would sign up for ADT security services for our home in [redacted] When the representative came over for information and to sign us up, he informed us it is a "contract" and we would have to stay for years with ADT When we backed out (because we were not sure we would stay in Hawaii longer than a year)he guaranteed us "you can disconnect early, as long as you stay for at least two years! We always let people out early from their contracts, as long as it's for about years" He makes lots of plea and promiseswe sign up years later, as we are moving out of [redacted] (it was too expensive), we call ADT to disconnect and we are rudely treatedwe call the representative who sold us your plan, he said "sorry, I cannot do anything right now"And then we ask if we can make a payment plan t

I called in 2/11/17 to cancel my service and was told that it would be cancelled. It has not been cancelled and I keep getting charged. ACCOUNT NUMBER: XXXXXXX My wife and I called ADT on February 11, 2017 to see about upgrading our system, when the gentleman informed us that he was unable to do anything without charging us for new equipment and additional fees I asked him to cancel our service. He said, "ok." I waited on the phone for a few seconds, and he said nothing after that so my wife and I took that t to mean that we did not need to do anything else and that our service was cancelled. We then went out and got new service for a lower cost and much better features. In March we were charged again for regular monthly service. So my wife and I called back and after being on hold for over an hour we again requested that our service be cancelled and to be refunded for the last two months. The young lady that we talked to said that she had talked to her manager (while we wer

I called to cancel service The rep assured me that they would correct my service The next day they sent a confirmation of a new mocontract On May 23, I called ADT to cancel my service due to continued problems I talked to Troy and he told me that they could correct my problems by installing a new control panel and keypad He also told me that he would drop our monthly rate to $and was going to give us a fee month due to our problems with the system On May 24, I received an email from ADT confirming my month contract that I supposedly accepted during my call with Troy I then call ADT at XXX-XXX-XXXX, which was the number Troy told me to call with any problems I talked to Trey and told him that I did not accept a new contact and wanted to cancel my service Trey put me on hold for about minutes and when he returned to the call, he said that he would cancel my service I asked him if he reviewed the phone recording, which he denied I also replied to

I've spoken to reps and the billing is still incorrectOur bank accthad been charged an incorrect amount, and the ongoing charges are still wrong We signed for a new CCTV accton 7/20/The total installation charge without tax stated $1,and the monthly service fee of $We are a non-profit, so we are tax exemptSo for the initial deposit, we paid with Check [redacted] $(this amount included taxes) and submitted our ST-formSo for the remaining balance, the tax charged for installation ($80.14), would be deductedWhen the installer finished on 7/26/and needed to collect the remaining balance, all we owed was $(which was the balance after the deducted tax=$plus 1st month payment=$146.17) The installer said he would enter it as an e-checkSo he entered the information, and gave us the check back to shredThe check was dated 7/26/2018, [redacted] in the amount of $My boss received our bank statement on 8/20/and the amount that was ele

I had adt for yrs & stayed with the contract to the end.Great service,shame on people who don't read the fine print.Your stupid

ADT got me for a extra $on installation more than quoted, They failed to file permit with city and I got robbed and they could not dispatch police ADT got me for a extra $on installation more than quoted, They failed to file permit with city and I got robbed and they could not dispatch police because of the permit that was not filled and I got tools stolenMy business closed down and I had to cancel the service early and they said if the new tenant uses ADT I would not get charged the cancelation feeI was not told the new tenant did not end up using the service and without ADT calling me or sending me a letter they sent it to collectionsI called them to talk about how they did not give me the service I paid for in the beginning and Asked if they could waive the early cancelation fee because they dropped the ball and after a hour each time I called (times) they say they will have their manager call me back and never do call me back but I still get collection calls and le

Canceled service in April I'm still being charged Service was canceled on April 11, due to death of consumer I called them and was told it could not be canceled without a copy of the death certificate I emailed them a copy along with a note asking them to cancel the service They still have not canceled the service and I'm still being charged for this service I have called multiple times, resent the death certificate and still they continue to charge me The last call I was told it would be canceled and I could expect a refund

***ave been a loyal ADT customer since I have had them installed and upgraded on different houses in statesMy bill is suppose to be $plus $brings it to $There is a $fee on my account from some junk charge they claim I didn't payI have always paid the installers and paid whatever the online system tells me to and until today April 1, was enrolled in easy ***

ADT is trying to collect a monthly service charge of $on an invoice for service that was paid in full on an annual basisI called ADT and requested cancellation of monitoring service May 20, I was told by the customer service rep that I would be charged a cancellation fee because I didn't give days noticeHowever I received an email that evening (5/20/17@1:18a.m) informing me that my service had been discontinuedRenewal of service invoice was not due until July 21, I informed the service rep that I did not feel that I owed any money and would not be making any additional paymentsHe rudely responded "that's okay we'll just keep calling you." The calls started a week later and have continued on a daily basis, 6-times a day, including Saturday's and Sundays, starting at 9:a.mThe calls come in but no one speaks or leaves a message on the answering machineCaller ID shows "unavailable XXX-XXX-XXXX"That number identifies with AlliedInterstate LLC, a colle