ADT Security Services

[redacted] My alarm has been beeping every seconds , I contacted reliance protection customer service - twice asking for assistance I can not remove the cover on the smoke alarm and called to ask what type of battery do I need once the cover is removed or if the cover can't be removed after great effort, how do I replace the entire smoke alarm? Since I no longer have a contract with this company , the technician said he can't help me, even tho they installed the alarm systemHe told me to go to Canadian tire and figure it out I asked to speak to a manager , he said no Flat out noI was a customer for years , always paid monthly fee on time I called for assistance and was spoken to rudely , told to go somewhere else since I wasn't under contract with them and then hung up on after he said I could NOT sowak woth a manager

ADT customer service is terrible I have been trying for days to contact someone to upgrade me serviceSome one is supposed to call me backYet to do so Terrible

Acct#: XXXXXXXXX Contacted ADT 5/30/& spoke to Sales Rep ***, re: patio door wireless alarmInquired if tech reqfor de-installation Account #: XXXXXXXXX I am a longtime, loyal customer of ADT and have enjoyed several years of stellar service-until nowI am a Senior, and feel as if the Sales Rep took advantage of my age and discriminated against me I contacted ADT on 5/30/and spoke with a Sales Rep named MikeI explained that my patio door (which has a wireless alarm) was being replacedI inquired if I could remove the alarm myself or if a Tech was required; wasn't certain if I was permitted to touch their (ADT) equipmentMike stated that a Tech was required because the central alarm box in my house would have to be rerouted to bypass the wireless being removedHe explained there would be a charge going/coming of $TOTALI wasn't happy about the charge, disputed it, got no where and was forced to acceptThe entire conversation, Mike was arrogant and condesce

Originally wanted to cancel when I sold my house was tricked and strong armed in to signing a contract at my new house. Even though I wanted to cancel I called and asked to cancel at my old house and they said I could transfer my contract or possible have the new owners finish it out. Then by a forceful salesman I was told that was not true. I have been double charged multiple times and I was told I would get a Nest thermostat which was never given and today they tried to charge me for it again. This company has done nothing but over charge and force me into extending contracts. I just want to be done with their service and them as I originally wanted with the sale of my last house. I cancelled my service today and of course they continually gave me their threat of their cancellation fee which they are going to charge me no matter what because we are moving in 60 days and your only option when you move is to cancel there is no transfer. You have to cancel your service and start anothe

Contract and services were cancelled and a representative called me to offer a new rate and reinstated services without my approval Account XXXXXXXX

I AGREED TO A YEAR CONTRACT WITH ADT SECRITY SERVICESANOTHER INDIVIDUAL SIGNED MY NAME TO A YEAR AGREEMENT WITH ADT I AGREED TO A YEAR CONTRACT FOR HOME SECURITY WITH ADT IN JUNE OF I WAS NOT PROVIDED WITH A COPY OF MY SIGNED CONTRACT AT THE TIME OF INSTALLATION AND IT NEVER ARRIVED DESPITE SEVERAL REQUESTSMY AGREEMENT SHOULD HAVE EXPIRED JULY OF MY CREDIT CARD CONTINUED TO BE BILLED THROUGH AUGUST OF WHEN IT EXPIREDI HAVE ALREAWDY PUT THIS IN DISPUTE WITH MASTERCARDI WAS FINALY ABLE TO REACH SOMEONE IN THE FRAUD UNIT WHO SENT ME AN AFFIDAVIT OF FORGERY TO COMPLETE AND RETURN WITH MY SIGNATURE NOTARIZEDADDITIONAL DOCUMENTS WERE ALSO REQUESTED AND RETURNED, ALL WERE SENT VIA CERRTIFIED MAILADT IS NOW STATING THE CONTRACT IS VALID WITHOUT MY SIGNATURE AND I RECEIEVED AN INVOICE FOR $ON 4/7/I WAS INTRUCTED BY ADT TO FOLLOW UP WITH DEFENDERS DIRECT IN INDIANAI HAVE DONE SO AND THEY ARE NOT ABLE TO ASSIST ME AND ARE NOT RETURNING MY CALLS

I was told that if I moved that my contract wouldn't be affected and now I was told it has and pretty much was lied to On September 8, I signed up for ADT security because my apartment was broken intoThey told me it would be a three year contract ending in After my lease was up I moved to another apartment because I was still did not feel safe and called my ADT representative Tim [redacted] and he can be reached at XXX-XXX-XXXXHe stated that all fees would be waived but I had to continue my three year contract at my new addressI had no problem with that and agreed knowing my contract would end I have constantly been receiving harassment phone calls from ADT since I moved to my new apartment stating that my other apartment was still active even though I was told by my representative that he had to activate itAfter calling for almost a year every month to get it refunded back to my account it was finally settledI was still concerned and checking often to make s

ADT advertises services, then preys on senior citizens's fears to inflate installation charges, then when they leave their home they are penalized Regarding ADT account #XXXXXXXX for Mrs [redacted] Sensabaugh Ridge Road Westminster MD (the original service location) She is now living at [redacted] Vita CtUnit 1B My mother, Mrs [redacted] Sensabaugh had an ADT system installed on 3-31- The installer used her fear of living alone to install a system that cost over $when the initial local ad promoted installation for $ When her age (over 80) and ability to care for her property deteriorated to the point that it was necessary for her to move to a senior community property that was more suited to her needs, I informed ADT that we would no longer be needing their monitoring services I was told that a letter stating that she was a resident at the property would relieve her of the balance of the contract Before that information could even be submitted, she w

ADT withdrew money directly from my bank account without my consent and upon multiple calls, has been negligent in refunding my money I terminated my service with ADT due to their deceptive sales tactics when starting my account and was told that I would receive an invoice for the early terminationWhen I cancelled the service, I said that I would be paying it in installments and was told that was fineThen ADT, without my permission, withdrew the full amount directly from my bank accountWhen I called to complain, they agreed to issue a refund and I was told it would be back in my account in 1-daysIt has now been a week, I have called different times and I've been told that they have issued the refund and yet my bank has no record of thisI have incurred multiple fees as well as medical issues due to stress regarding this issue and I can't even speak of the hardship this has placed on my family

When signed up, I was told that I would not be penalized if cancelling due to moveThey are refusing to cancel my service and charging cancel fee I called ADT last year to cancel my service because I was not happy with itThey agreed to extend the contract but lower the ratesI asked if there would be a penalty if I moved, they said there would not beI asked again if there would be a penalty, they said there would be no penalty if I movedI called ADT on 6/to cancel my service on 6/29, the date my house will be soldThey are refusing to cancel my service and want me to pay for the service even though I will not own the houseThey are also charging a large cancellation fee even though I was told several times that there would be no cancellation if I moved from the homeThe account number is [redacted]

faulty alarm is always going off Alarm has gone off multiple times and ADT has not resolved this issueHave ask for a technician to come out and was told on April 5th they could not get here till May 5thThis is a business can not wait a month to receive maintenanceTold them to remove the equipment if they couldn't get here wa told we would be charged dollars to remove itWe have not violated are contract it is paid on time every month ADT is not standing behind there product and would not put us in contact with any management

I was forced to pay a cancellation fee after moving when not agreeing to sign a new contract I moved from [redacted] E [redacted] to [redacted] in and called ADT to transfer service At that time although I had year remaining on that contract, I reluctantly agreed to sign a new year contract I did so on 10/3/(customer account number XXXXXXXXX)bar code on the contract is 5460UE I purchased a new property [redacted] and moved in September I contacted ADT on 9/21/to transfer service The new property had it's own newly installed system that could be monitored by ADT or another security company ADT gave me two choices: sign a new year contract or terminate your contract Unfortunately, I made the mistake to terminate after an intense conversation with a customer service manger I've reviewed the contract with my lawyer No where in the contract does it state that a transfer of service between

ADT is trying the charge a and something dollar cancellation fee for a new contract date in that I was unaware of I have been receiving security services with ADT for yearsIn 2016, the great flood of occurredI was one of the affected individualsI called ADT to temporarily place my account on hold due to the home was unlivableWe were out of the house for around months and when we were about to return, I called ADT to resume services which they didThey came and hooked up a new system because they said my system was too oldFast forward to nowI called ADT to cancel my services due to I switched to a new providerI was informed by the rep that in order to cancel I had to pay a $cancellation feeI informed rep that I had been with the company for several years and I am not under contractThe rep stated that I signed a new contract after the flood due to my services were cancelledI informed her that my services were not canceled I placed them on

ADT customer [redacted] XXXXXRe: ADT System HXXXXXXXXXPhone XXX-XXX-XXXXDear Sir,Recently several ads have come to me offering ADT home monitoring for a rate much lower than the amount I have been payingThis prompted me to call the ADT billing office to inquire as to why.Last week I spoke to Jae, a service representative in the ADT [redacted] officeShe confirmed that I've been paying $for three months serviceHer explanation was that over the years there have been rate increases, her recordsstart in In fact this service has existed since lwhen it was [redacted] My records show the ADT billing in was $per month with about eight rate increases through when the current rate was attained.After putting me on hold Jae stated she would change the monthly rate to $A reduction of $per monthSince I have been clearly overcharged the past months, the overcharge is $She then checked with he

Iaposve been blown off 4 times in a row waiting for a technician to come to the service address. I have an SRO property that needs the fire system verified. This absolutely insulting and ridiculous to be blown off like this. With a name like ADT you would think this company would have some level of professionalism. I just want them to show up at the time they agreed to so I can get this over with. Product_Or_Service: Fire Alarm

ADT needs to remove service fees for April, May, June, July, August, & Srptember 2016, no service through this period I received a bill March which I phoned ADT to inform them to cancel my previous serviceMy balance was zeroADT was billing me for the future months of April, May, & June, on that statement for $ADT proceeded to send another bill which I phoned again to cancel my serviceThen ADT sent another bill which I sent a letter to again confirm cancelationI just received another bill dated June 13, for the next three future months of July, August, & September for another $totaling $ I again contacted ADT which they transfer me numerous times expressing they understand but the bills keep coming for service that I do not have

I had a contract with ADT Alarm System for years ending January 19,@ Foxhound Ln., Fort Worth, TX [redacted] and due to health issues My grandson brought me to Fl to be close so could acre of me and got me into a retirement community that I didn't have need of a Security System because I was toldthat they have their OWN Security System so I didn't need the transfer from ADT First I told them to discontinue service as of 6/as I was closing on my house in TX on 6/and leaving TX that night.I was told I must take ADT with me even though I don't need it and they continue to keep the contract open until I pay the $plus $for July's service even though I have not been in the house since June 27thmy first call to ADT I was told that cancellation fee would be waived since I did not request a cancellation fee but transfer I need your help because I live off Social Security and my funds are limited but had to pay them this morning anyway the $plus the $

The company is not an easy company to work with on technical issues, billing or contracts They will NOT work with you if you are under contract and threaten legal issues

ADT billing and contracts I had ADT for a number of years, in May of my obligation was fulfilled but I kept the service I November of I received a notice of needed upgradeI made the appointment and took the day from work to meet the techThe tech never showed and when I called I was told that the appointment was not a guaranteed dateI at that point called and requested that my service be endedI was told it would be days, December NOW the end of April 2016, I continue to get charges from ADT and notification of needed upgrade This should have been canceled LAST YEAR!!!!!! ADT now says it was cancelled in March and that there is a $balance owedThey are now threatening turning it over to collections ADT refused to acknowledge that a customer is leaving and continues to invoice unjustly I appreciate your looking into this matter Thank You [redacted] C [redacted] XXXXX [redacted] XXXXX ADT account XXX-XXX-XXXX

Do not choose ADT as your home security provider They offer the WORST customer serviceThe radio signal connected to my system has been malfunctioning two weeks after installationWe've made four appointments for ADT and Defender (a company that sells their product) to come out and fix the issue and nobody has shown upDo you know the ADT commercial that shows a customer (from a competitor I'm assuming) calling to report a breand is put on hold? It's actually not a competitor but ADT themselves who put people on hold! I bet if those of us who post negative reviews put together all the money ADT has stolen from us we could afford a PSA to post on television urging people not to sign up with them