Search results: holidays

• Smyth County Water/Sewer

  ...to the system. We have not singled out the Complainant; we have merely enforced our long standing policy. From the time the bills are due, to the time of disconnection there is basically a minimum of 6 working days, and depending on weekends and holidays, and where the 10th falls in the week; there is even more time for a customer to pay their account. We did disconnect service on the Wednesday in question, as the bill was not paid, for the customer to ask for another 2 days to pay fall...

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  Company rating 

  10
• Dalton Enterprises, Inc.

  ...the work done by the shop the customer chose even though they are not an approved repair shop for Adam Trailers. Sorry to just now be getting back to you, however, again we have been out of the office for two week due to the Christmas and New Year holidays. Roger Dalton Dalton Enterprises, Inc. Consumer Response: I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...

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  Company rating 

  12
• Massanutten Resort

  ...called by Massanutten again. Business Response: We have refunded the money to Mrs. [redacted] and made sure that she has been put on a "do not call" list. If we can do anything further, please let me know. Thank you and I hope you have happy holidays. Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have checked my credit card account, and the money was refunded to the card as promised. I consider this complaint resolved. Regards,

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  Company rating 

  128
• Massanutten Resort

  ...processing fee and we will get her deed recorded out of their name and back to the resort. This option would make her free and clear from her ownership at Massanutten. Please let me know what Ms. [redacted] would like to do. Thank you and happy holidays –[redacted] Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if...

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  Company rating 

  128
• Pine Ridge Nursery & Landscaping

  ...half back of $53.00. Because now I am stuck with extermination fees and no tree.Desired Settlement: I want a refund of monies paid. I understand that bugs come with trees. NOT eggs and hundreds. Business Response: Re: ID [redacted]Due to the holidays, we just received this correspondence from you regarding Case ID [redacted]. I have spent the better part of the morning interviewing and talking with my employees to try and get a complete picture of what transpired on our part. This is an...

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  Company rating 

  1
• Window World of Central Valley

  ...It has always been our procedure to contact our customers to install once product has been received which we did immediately up receiving the main frame. We admit that there was delay in our order due to closure of our manufacturing plants over the holidays but did everything we could to expedite this order. Our scheduling department contacted the customer to schedule install and it has been scheduled for 1/21/2015 as the customer can only install on a Wednesday. Consumer Response: I have...

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  Company rating 

  7
• TNT Flinchum Property Management Corp.

  ...is far from a personal attack on you and the TnT employees, as my attempt is to remove ourselves from these issues and solely look at the process of what has happened in order to improve it and prevent such things from happening in the future.Happy Holidays to all! Regards, Business Response: I am writing in response to your email in regards to the complaint filed by [redacted]. I will address his complaints as follows:Customer service - As pointed out in our first response letter dated...

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  Company rating 

  21
• Raines Property Management

  ...to the unit. During our office hours, a key may be purchased from the rental office for a nominal charge of $2.00. If the office staff makes a trip to let you in your unit there will be a $25.00 trip charge. If after hours, weekends and holidays, you lock yourself out of your unit, there will be a $100.00 charge for the lock out service. The resident must pay the cost of the lock out at the time of entry. Consumer Response: I have reviewed the response offer made by the business in...

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  Company rating 

  10
• OxygenPlus Medical Systems, Inc.

  ...number so we could watch for the product. I explained to him that the dogs in the neighborhood have a reputation of taking things off porches and tearing them up. He never mentioned this item was on back order or that he was closing for the holidays. I waited until January 2nd to contact [redacted] about a tracking number. I did talk to [redacted] that time and he said he would email his customer asking for a tracking number. I assume he did, I got a copy of an email addressed to me, not hi...

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  22
• The Roanoke Times

  ...have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On holidays we receive no paper. Also this US mail delivery has caused subscribers to cancel which means even fewer subscribers. I don't feel The Roanoke Times is trying to make this acceptable to us and they don't care. They called a neighbor and assured him...

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  Company rating 

  50
• Davenport Energy, Inc.

  ...days unless the driver happens to be in the area - this customer, in particular, is set up as a "will call" customer. Mr. [redacted] received his propane delivery 1/6/2015. Per our policy this was within the 3-5 business day period - excluding Holidays as Business days. We've explained the policy Mr. [redacted] in order to avoid any confusion in the future.Please feel free to contact me if you have any other questions. Sincerely,[redacted] Consumer Response: I have reviewed the response made...

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  Company rating 

  5
• Ace General Contractor, Inc.

  ...electrical outlets that was located on outside on the back, and the other outlet was outside of the upper part of the side panel of the cabinet. This had been convenient for using multiple appliances at the same time to prepare large meals for the Holidays. [redacted] and [redacted] told me that because of how the cabinets were made the electrical units could not be put back in their original places. This is when they chose against my instructions to cut holes on both sides of the new cabinet...

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  Company rating 

  1
• Aamco Transmissions

  ...for the towing and the fact we were comimg off the christmas and new yesr holiday weeks that if it was a minor repair I would be able to have their vehicle ready that week if not it would be the following week at best as we were behind due to the holidays. After checking the [redacted] we found it was not minor and the transmission had to be removed to repair. We were able to complete the [redacted] at the end of the following week. When picking the vehicle up [redacted] told us it would be a...

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  Company rating 

  448
• Haley Toyota, Inc.

  ...ro was written. The advisor did look at the headliner and immediataly reported to her boss for approval. We recieved authorization to order a new headliner for the customer and are awaiting for it to arrive. It is taking a little longer due to the holidays and it is shipped in a 7 fooot by 7 foot 7 by 1 foot deep box. Therefore It has to be shipped from warehouse by common carrier. At time of arrival the customer would be notified and scheduled for a rental car at Toyota's expense and installed...

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  Company rating 

  6
• Woods Family Heating & Air Conditioning, Inc.

  ...do you have the wages of the Service Man you have the benefits that go along with that. I hire only the best and pay the highest wages in the area. . Along with that I pay 100% of employee’s health insurance. I provide paid weekly training, Paid Holidays and Vacation. Company Uniforms Etc. I do more for my people than any other local HVAC company. Behind the Service Man in the field I have two Dispatchers handle incoming calls and the coordination of the men in the field. They too enjoy...

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  Company rating 

  18
• Land' Or International

  Review: CLUB LANDOR MISREPRESENTED THEIR TIME SHARE BY PROMISING EASY EXCHANGES AND BEING ABLE TO GO WHEREEVER WE WANTED THROUGHOUT THE YEAR, WITH NO BLACK OUT DATES EXCEPT FOR MAJOR HOLIDAYS. WITH LITTLE TO NO SUCCESS TO EXCHANGE FOR A [redacted] VACATION TO [redacted], WAS OUR FIRST NEGATIVE EXPERIENCE WITH THEM. WE HAD GIVEN THEM A 6 MONTH ADVANCED NOTICE ON THIS EXCHANGE, THEY COULD NOT GIVE US ANYTHING CLOSE TO WHAT WE WANTED. AFTER MANY FAILED ATTEMPTS THEY DECIDED TO UPGRADE US TO HSI...

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  Company rating 

  17
• Roto-Rooter Plumbing & Drain

  ...water, and in fact I had. We knew there must be a small blockage and I wanted to nip it in the bud. We tried to call our builder, but he was unavailable.We then called Roto-Rooter, as that is a known name and advertised service even on weekends and holidays (unfortunately this was both). The man came in and told us he couldn't use a snake and would have to go back and pick up a piece of power equipment which would cost $484 additionally. He also told us he would have to replace the pipes in the...

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  Company rating 

  18
• A-1 Appliance Sales & Service

  Waited over a month for a new ice maker, was told it would take two weeks to come in. Waited three weeks and called a1 back and stated it hasn't come in due to the holidays called back a week later and was told the part was on back order!! After calling the company the freezer was purchased from that afternoon a1 called and stated the part was in. Very unhappy with the service from a1.

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  Company rating 

  8
• Haynes Furniture Company, Inc.

  ...AND SOME SMALL PARTS MISSING FROM A 5 PC. DINING ROOM SET THAT WAS PURCHASED FOR ME BEFORE CHRISTMAS. I TRIED TO CONTACT THE STORE/CUSTOMER SERVICE THAT DAY WHICH I COULDN'T GET THROUGH TO THEM, I ASSUMED IT WAS BECAUSE OF HIGH VOLUME THROUGH THE HOLIDAYS. IT WAS WRITTEN ON THE DELIVERY RECEIPT THAT THERE WAS DAMAGE DONE UPON DELIVERY (WHICH I DID NOT KEEP A COPY OF). NOW THAT I READ MY RECEIPT WHICH I HAVE TOLD THEM, IT SAYS CUSTOMER PICKUP. WHICH IT WAS NOT PICKUP, BUT DELIVERED. THE...

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  Company rating 

  59
• Linen Company, Inc.

  Review: We ordered large quantity of items intended for employee gifts for the holidays in early November of 2012, our company credit card was charged but after a month we contacted them since the items were never received. After we attempted to contact the company several times via mail, telephone, email & fax we were able to speak with someone who cancelled the order, but never provided any verification of this with a cancellation number and our credit card was never credited. We...

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  Company rating 

  63

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