AAPCO

Review: My deck project was initiated in July 2014; work began in late October 2014; To date, the project is not completed; As of 4.1.16, AAPCO has failed 10 Fairfax County Inspections (including residential footing, framing, & routine as well as building). Sub-contractors have complained to me that the Fairfax County Inspectors have been noting different issues during each scheduled inspection (if work was performed to code, there would be no need for inspectors to list discrepancies). Communication with company representatives (not sub-contractors) has been untimely since the beginning of the project; I have made repeated efforts to discuss options to complete a concrete landing portion of the deck stairs, electrical work, and inspection deficiencies, but have been unable to resolve despite verbal agreement with AAPCO representatives; I am active duty military and am scheduled to PCS soon. I must have this issue resolved before turning over our property to potential tenants in a few months. My last communication was an e-mail to AAPCO's regional operations manager (Mr. James S[redacted]) on March 17 2016; as of 4.1.16 Mr. Scaiffe, nor any other representative, has replied. With a new spring building season in full swing, it is apparent that my project is no longer a priority for this company. I would greatly appreciate your assistance with helping me resolve this issue. Thank you for your time and attention in processing my request.

Respectfully,

Maj [redacted]Desired Settlement: AAPCO has a responsibility to:

- make completing this deck project a priority over other subsequent contracts,

- understand Fairfax County Building code and perform work accordingly,

- complete the unfinished landing for the stairs - as mutually agreed upon,

- show up as promised when Fairfax County Inspectors are scheduled to arrive,

- address numerous deficiencies as outlined in the Fairfax County Inspection Failure Notices, and

- acknowledge responsibility for this deck project that has drawn out for 19 months.

Business

Response:

I am aware of the facts regarding the complaint filed by Mr. [redacted]. I have been in contact with Mr. [redacted] via email last week and we are working to resolve all outstanding issues. Although this project has taken far longer than acceptable there have been several factors beyond our control contributing to the delay. We are in communication with the county building inspectors office and hope to have this mater resolved and behind us all very soon. At such time I will forward to your attention a signed certificate of completion.Best Regards,James T. S[redacted]V.P. of OperationsAAPCO, L.C.

Business

Response:

I communicated with Mr. [redacted] on Tuesday to advise that the electrical work would be done on Wednesday. The work was completed and we will be contacting the county building inspector to arrange for electrical inspection. I have informed the consumer of such. After the inspection I will contact consumer to advise of the date for our deck installer to return to the home for completion.

Consumer

Response:

I have reviewed the response made by the AAPCO, LLC (Mr. James S[redacted]) in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There is no need to wait on the electrical inspection before addressing the remaining Fairfax County inspection discrepancies that were noted by Mr. [redacted] (Fairfax County Inspector's Office) on March 10th 2016 (see attached.) The electrical work completed on May 4th and upcoming electrical inspection relate to a simple installation of a GFCI outlet where the exposed wire protruded from the ledger board.

Review: Executed a contract to build a deck a few days ago at my home. The rep got authorization over the phone with his boss. After my deposit was taken and my cancellation period passed, communication dropped off. I sent a email message as follow up and got a message saying he forwarded my inquiry and I would hear something soon. I never heard back so I called the number on the contract. The guy who answered said that their rep grossly underestimated my job and the they could not honor my contract. This is the worst experience I have EVER had.

Business

Response:

Please let Mr. [redacted] know that I sincerely apologize forthe error made by our sales representative while contracting for the newdeck. We make every effort to presentproper pricing for our goods and services and do not like that we could notaccept this contract due to the mistake. Please know that it was an honestmistake. We would not be able to buildthe project in an acceptable manor and felt that it would be best if we statedthis now rather than provide an unsafe and displeasing addition to his home. Mr. [redacted] indicated to our sales managerthat he felt that something was not right because our price was much lower thanthe other estimates he had received.Mr. [redacted] should have received a refund check for thedeposit made at the time of the sale. Please let Mr. [redacted] know that if hefeels the need to contact me directly I may be reached at [redacted] extension[redacted]. Sincerely,[redacted]V.P. of OperationsAAPCO

Review: The company (AAPCO, LLC) and I entered an agreement to perform work on my residence located in [redacted] on 26 October 2013. The work was based on myself being able to receive financing from AAPCO, LLC or any other company. On 28 October 2013, I received a telephonic call from a male representative of the company (AAPCO,LLC). The Representative was inquiring as to when he could come by the house and start work. I informed the individual that due to two issues that has arose, since the agreement was written I am halting the project. The first issue was that my insurance company was disputing the validity and truthfulness of the proposal written by AAPCO, LLC since, it does not seem as if they had conducted any roofing inspections on the roof. The second issue was that, I have not received financing from any lending company as of the 28th of October 2013. On or about the 1st of November 2013, I received a male guest at my residency who presented me a loan term regarding the financing of the roof and discussed the terms. I informed the individual that the terms were unacceptable as I believe that 14 percent loan interest rate averaging about $444.00 per month is too high. In addition to those two issue with the loan terms, I also informed the AAPCO, LLC loan individual that my insurance has agreed to settle a claim I filed in July relating to the roof being damaged by high winds. So, should I decide to continue, the entire agreement and terms will have to be changed based on how much my insurance agrees to provide and the company actually conducting a roof inspection to determine what is needed and what is not. Then on 13 December 2013, I received letter from another AAPCO, LLC representative [redacted], threatening me that since, I refused to sign the loan agreement with the above mentioned terms and from AAPCO, LLC as the lender and missed some phone calls from AAPCO, LLC, that the company will seek legal action to enforce me to pay them money for a job which I cancelled in October 2013. AAPCO, LLC is attempting to turn a proposal into a contract.Desired Settlement: In addition to returning to me a check deposit of $435.00, I also desire that AAPCO, LLC refrain from their harassing phone calls and threats both written or communicated in any other way. AAPCO should also refrain from entering an agreement in a personal residence when the would be customer is not in a proper state of mind.

Business

Response:

Dear [redacted],

I have received

the complaint filed by [redacted] and I am familiar with the facts thereof.

As stated in his complaint, we did enter into a contract

with [redacted] on October 26, 2013. In accordance with the Home Solicitation

Sales Act he was also advised of his right to cancel and given a copy of the

Notice of Cancellation. That right not being exercised by [redacted], AAPCO

proceeded in preparation of fulfilling our agreement including but not limited

to site surveys, measuring for and ordering special order products,

securing financing and scheduling our

installers.

Review: I signed a contract with [redacted], A division of AAPCO, on 2/10/14. The next day I discovered some disturbing financial news concerning the manufacturer of one of their key components. Exercising my Right of Cancellation I canceled the contract 2/11/14 and faxed them the notice. I spoke with [redacted] the [redacted] by phone who told me the $[redacted] deposit we had put down on the contract would be refunded. By 2/24/14 we had not received it so I again spoke with him by phone and was told the refund would be sent ASAP. Today is 3/7/14. We have yet to receive the refund of out $[redacted] deposit.Desired Settlement: I would like to receive the refund of the $100.00 owed us.

Business

Response:

The business states that the check was sent on the 4th of March, but will issue a stop payment on the original check and will issue a new check to send to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]I am requesting that the check be sent Certified Mail, Return Receipt Requested so this one can be tracked, and that tracking number be forwarded to the Revdex.com and to me.

Regards,

Review: I signed a contract on 8-22-2014.they told me they would get financing,after the salesman left I read the fine print,it was a cash contract,not pending on finacing..I exercised my 3 day cancel noticeDesired Settlement: send back my chech and documents. I stopped payment on check

Business

Response:

[redacted]called from the business. He stated that the contract was cancelled when the customer cancelled within the three day time frame. When this was done the customer stated he would be stopping payment on the check and the salesman stated he would write "void" on the check and placed it in the customer's file. In the customer's complaint it is stated that he would like the check returned. The business has since returned the check to the customer once they were made aware that the customer now wanted the hard copy of the check.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: I am writing this complaint because I believe it's very important for the people to know that comes in contract with AAPC. LC out of Richmond VA, This have been a very bad bad experience for me with this company and the two supervisors, [redacted], in the beginning [redacted] customer services was a little better then [redacted], [redacted] is not a people person at all, she was very nasty to me from the beginning of the first call that I made to the company.

It took more than 3 months waiting on new windows & patio door from this company, (still waiting on the patio door) so I started calling and asking what is taking so long with the windows, [redacted] had no idea that the windows was order, and what I was taking about, she was so nasty with me from the beginning, I told her who I was and why I was calling, she didn't have any paperwork for us, and ask that I call back and talk with [redacted], well [redacted] never returned the call so I called her back after three days or so,

I got the run away from [redacted], she don’t know either, so I told her who the sales person was and who I was in contact with, so that went on for days no call back from [redacted], so I contacted the sales person, he said he don’t know why the two of them didn't know, so that went on and on, finally after a month, I get a call from [redacted] stating the windows and patio door was order and will be ready to install in three week, well that was not true another lie and promise that she made, each time a schedule was made I took off from work to be home for the installment,

well oh my god, finally the service workers show up after making two appointments, with the windows and not the patio door, I ask the service men where is the patio door, he said it’s not in yet, I was so disappointed, no one told me, [redacted] & [redacted] both told me the windows and patio door was in, I ask before making the second appointment, before the second appointment [redacted] said I promise the patio door is in I am looking at the paperwork right now, [redacted] called to confirmed the appointment again, I ask her is the patio door in, she said yes, I am looking at the paperwork now, well that was not true,

so again I called [redacted], no luck with that another promise gone bad, here I go again with another appointment schedule, again [redacted] called to confirmed, and again more promise is what they would always say I promise I am looking at the paperwork right now, well another promise from [redacted] & [redacted] gone bad, I taking a third time off from work, well after waiting around the time has passed for the appointment I was schedule for,

I call the office and of course [redacted], answer and again she don’t know who I am after stating who I was and why I was calling, o my again, [redacted] said to me o I was just about to call you, the appointment has been change, again this is the third time, that I have taking off from work to be home, so by that time I am so disappointed with the services that I have received from this company, with the lies and promises from [redacted] and [redacted], they both would always say I promise this is it, well that was not true, so anyway I ask [redacted] so why didn't someone call me to let me know on yesterday, so that way I could have went to work, she said she just found out that the workmen could not come out to my house this morning ten minutes before I call her, well the appointment was between 9 & 10 am, well I called at 10:45 am to say where is the workman I have not heard from the company, o god, I got into a really big this agreement with [redacted] and with [redacted] sitting beside her as [redacted] tells me,

so I was so upset for not knowing, I could have went to work, this is the third time, I was on the phone with [redacted] for 1 hour asking how can you do this to people, this is not right to have someone waiting and taking off from work to be at home, she was very nasty again, stating this is how the company do people from time to time, some people slip through the crack, she was like I don’t know what to tell you, beside you are right, I total agree with you, sorry for all the times you taking off from work, that’s all I can say, your are right, so what poor business, well by then I wish I had never ever ever signed with this company, this has been a stressful time for me in the last four months in dealing with this company and there customer services, this is just not right, don’t believe [redacted] or [redacted], I wish I could turn back the clock and got my windows with [redacted], the first company that came to our door, a very good offer. Please beware the customer services and the services with this company; it places a bad taste in your mouth. Also two of the new windows need repair; they didn't seal the cracks good. I saw that three day lately. Bad Bad business choice on our part.Desired Settlement: I wish I could give AAPCo their windows back and go with another company, who has honesty people on their team. [redacted] is a joke. LIE, Lies and Promises that is not true.

Business

Response:

Good afternoon [redacted],

When I received this complaint last week I met with our sales and production staff and reached out to [redacted]. While there may have been a disagreement regarding the facts, all concerns and disagreements were discussed and resolved. After a lengthy exchange we mutually agreed to continue with the project. Monday morning our crew returned to the home and installed the the final component. [redacted] and I spoke again after the completion as well as this morning. She said that overall she is please with the project with the exception of a few minor adjustments and the wrong finish on the door handle. I advised her that I would try to schedule an inspection today and place a rush order for a brass replacement handle. Upon receipt of the replacement handle I will contact her to schedule a service call.

Best regards,

V.P of Operations

AAPCO

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Good Morning [redacted];

I want first to say thank you so much for getting back with me, regarding my complaint, all concerns has not been resolved yet, yes they have been discuss, and yes I did agree to have the patio door completed, with the promises of [redacted] making it right this time, overall we not satisfied with this resolution, we are still waiting on a service call from the company on when they will be returning in finishing up the project, the wrong handle was order for the patio door, almost all of the windows and patio door sliding need recoking, an unproffessional job was done we beleive by this company from the begining of the project. We would like to give [redacted] the opportunity in making it right to our satisfed. I will keep you posted. Thanks for your time in caring. This has been very stressful for me. I have pictures of the unsatisfactory work on the windows and patio door installation. If need.

Regards,

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that they have resolved the complaint with the consumer.

Consumer

Response:

Revdex.com spoke with the consumer and was told the complaint is resolved.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: • Failure to provide a knowledgeable and company trained professional contractor/ installer as stated in both their sales presentation, home web page, marketing tools and noted by third parties.

• Failure to provide all products and the proper installation of said products as documented in the sales contract.

• Failure to provide installation and repairs in a timely manner based on industries standards, customer sales presentation, verbal promises by phone and text communications with representatives directly related to installation and the sales thereof.

• Failure to provide English speaking installers or interpreters creating barriers that caused errors that would or may potentially result in the expressed manufactures lifetime warranties to be treated as null and void.

• Failure to mitigate against rain and wind damages after eight separate attempts by the property owner. These attempts were made by both documented telephone conversations and text communications to three different contacts representing the company. Damages include water stains and structural damage to sheetrock and water saturation to installation.

• Unsafe work practices and procedures that can cause both bodily harm, property damage and possibly loss of life.Desired Settlement: • Correct and provide truthful disclosure of the training of the installers and contractors.

• To complete our contract and repair damages caused by the lack of response by the company.

• Include a discount for my loss of time, (close to two weeks now), and extreme anxiety as water poured into my house after the company did not mitigate against water damages after being begged not to allow this to happen. Calling and again begged for a supervisor to come to my home when it was clear the installer did not know how to preform the work

. To review their work safe policy for [redacted].

• To provide a longer warranty for the labor and installation of the products installed.

Business

Response:

Good afternoon[redacted],

I have been advised of the circumstances around this complaint. It is very unfortunate that this project has not gone as smoothly as it should have. Please extend my apology to [redacted] in that regard.

On the the day before the loss, the crew was removed from the project at [redacted] request. We were assured by the installers that the roof was completely dried in before they left. Upon be notified that the storm had caused a leak we immediately dispatched a team to cover the exposed area. By this time, there was already some damage to the ceiling.

We assigned another crew and completed the roof a few days later.

We take full responsibility for this mishap and have assured [redacted] that we will make the necessary repairs.

At this point we are scheduled to be at the home tomorrow to complete a few minor elements of the original contract and the ceiling.

I will advise you when all is completed.

Best regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have reviewed the response. I would like to clarify what I feel are minor inconsistencies. In regards to water damages caused by the lack of action. On July 26th at 8:32 I texted the [redacted] sales person and production manager that I had sent the first group of installers away. I received a call from the [redacted] 9:30am assuring me that what I did was correct and that from the pictures that I forwarded to her on July 25th, she stated “it looked like a bunch of five year olds did it.” I clearly stated that the weather called for rain the follow day, Sunday July 27th. She assured me that she would get someone out that day to protect my home from added damages. Upon returning home at 4:35pm I notice no one had tarped the roof. I texted the production manager, the sales manager and the sales person again that the roof still exposed, no one had been out yet and the weather report calling for rain. At 6.35am Sunday morning is rained. Damage is minor in 3 rooms requiring furniture to be moved and covered, primer and then painting. Extensive damage in one bedroom that will require insulation to be removed from the attic, new drywall to be installed, mudded primer and painting. This will require time in between the steps, furniture moved, and of course relocating to another room for the repair time.

The time frame from when the first crew was fired by AAPCO to when the next crew arrived was five days. I don’t consider 5 days a few days for the record. I was assured by the production manager that she would send out her “A” crew to perform the work. On July 30th at 8:07 two men were dropped off

to install my shingles. The men did not have any additional materials or supplies. Most of all, they did not have the barrier protection for the edges. In fact, I

provided them 6 drip guards I had so they could complete the rear of the house. This is clearly seen as my stock was white and black colored guards are used

for the rest of the house. The different color is not that big of an issue to me. Additional installers arrived around 3 pm to assist. The next day the installers arrived after 2pm to complete the job. From ground level the roof and the new skylights looked great.

On August 5th I climbed onto the roof to clean the new skylights. There were fingerprints and residue from the decals that needed to be removed. While up on the roof I did notice that the left front corner was sticking up. Upon inspection I noticed there was no protection under the shingles and wood was exposed. This did of course upset me all over again. I notified the team again at 12:39 pm. They did send out someone out to repair the area on August 6th.

On Friday August the 8th, I went again on the roof to continue my inspection. There is still another location on the rear of the house that APPCO was notified about at 8:42am. This area too is missing anything to protect the exposed wood under the shingles.

Today is the 13th of August and a two man team showed up around 12pm. I was stated that they are here to address the vents that are needed, the gutter guards, the soffit that was torn down be the first installers and hopefully the area not protected in the rear of the house.

I have shown them the water stains and sheetrock damages. Seems at this point there will need to address later due to time needed, lack of information and not having supplies to start work on that project. I will not be available tomorrow during a good portion of the day over physical therapy and a vet appointment. I will do my best to be available Friday.

As for my original complaint please note that at this time, there is no response over using trained knowledgeable installers. No notes are included about the extension of their one year labor warranty. I will require something in writing. No notes to address a discount to compensate me for my loss of time and anxiety. 20 days have passed and the project is not completed. No notes to address reviewing their work safe policy.

Business

Response:

Revdex.com spoke with the business. At this time the customer requested to have the business pay to have a 3rd party come out and repair the drywall. The customer presented the business with three estimates and the process to repair the drywall and paint has begun.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The drywall repair and painting has started as of Monday the 25th. The

replacement of damaged insulation has not been completed yet. I expect it

completed this week. I have not received money yet to pay the contractor. On the

21st I received a voicemail stating that AAPCO was issuing the check for the

repairs that day in my name. On Monday the 25th, a conversation with the

[redacted] revealed that the check went out that day. The check will

still need to be deposited and cleared before I will be able to pay[redacted]

There is still a location on the roof that has no barrier protection to my

knowledge.

The yard around the the house still has large amount of roofing nails and

needs to be swept. Three repairs to our lawn mowers’ tires so far.

There is no mentioned about an extended warranty in regards to their work.

I request this be a written document.

Nothing has been addressed about their safety practices being reviewed.

No notes about compensation in our contract price for our lost time,

anxiety, moving and removing furniture and such from 6 rooms for the

drywall repair process.

Plus time to find drywall contractors and getting three estimates to repair

damages caused by AAPCO’s lack of action.

Regards,

Business

Response:

The business provided the Revdex.com with a signed certificate of work completed by the customer.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This pdf is just the certificate of completion signed 09-12-2014, it is not a offer.

I would like to share my experience with AAPCO and the 2 doors I received from them. First I want to be clear, the person who installed the doors was great, which figures since he is not a direct employee of AAPCO. The doors are also nice but if you are looking to do business with a Company that has good Customer Service, do not come here because it is horrible and that is due mainly to their Sales Manager, Jeff. I had the misfortune of speaking to this guy after my delivery which was supposedly scheduled was never delivered due to the truck being broken down on I-95. I called on the day of delivery a few times to see if a back up truck was going to pick up my doors and deliver but I guess that is not a policy of theirs and also tried to explain that it is hard for me and my wife to take whole days off since she is a teacher and I am military. Basically after a wasted day I tried to contact somebody to find out what their back up[ plan is, and unfortunately for me I ended up speaking to the Sales Manager, Jeff. Here is a very rude person, not sure he should be in sales. I asked him numerous times what their back up plan was because now I had no doors and was not sure when I would be getting them, his response was the send out 30 trucks everyday...??? Again I asked what the back up plan was and he told me he already answered it and that I was being difficult (and that I was doing it on purpose). He then told me I must lead a charmed life ( I have been wounded twice in combat so....)so at this point I was quite taken aback and shocked. I told him he was being a "jerk" and wanted to speak to his supervisor to which he told me I have no supervisor. I asked him if he was the owner and he told me no but he reports to the owner. I have been in the military almost 30 years and been to a lot of places and dealt with a lot of people but never have I paid over $6000 for a product to be treated like garbage. Just a few other things I was told on the phone was I should just get somebody else at my house when they deliver the doors if I cant take time off??? Who does that?? Then he asked if I still even wanted my doors delivered?? Strange question since I gave a deposit of $2000 and you already told me the doors were made and I had to buy them, I guess he just planned on keeping my $2000 and selling doors to somebody else...I did not want to write my review right away because I wanted to do my research and what I have found is I am not the first person to have Customer Service problems there.
So if you like to spend a lot of money and be treated like garbage, I recommend AAPCO, otherwise please go somewhere else.
On a side note, I did speak to the owner and he was very nice, I guess just not a very hands on owner if he has individuals like this working for him.

Review: Executed a contract to build a deck a few days ago at my home. The rep got authorization over the phone with his boss. After my deposit was taken and my cancellation period passed, communication dropped off. I sent a email message as follow up and got a message saying he forwarded my inquiry and I would hear something soon. I never heard back so I called the number on the contract. The guy who answered said that their rep grossly underestimated my job and the they could not honor my contract. This is the worst experience I have EVER had.

Business

Response:

Please let Mr. [redacted] know that I sincerely apologize forthe error made by our sales representative while contracting for the newdeck. We make every effort to presentproper pricing for our goods and services and do not like that we could notaccept this contract due to the mistake. Please know that it was an honestmistake. We would not be able to buildthe project in an acceptable manor and felt that it would be best if we statedthis now rather than provide an unsafe and displeasing addition to his home. Mr. [redacted] indicated to our sales managerthat he felt that something was not right because our price was much lower thanthe other estimates he had received.Mr. [redacted] should have received a refund check for thedeposit made at the time of the sale. Please let Mr. [redacted] know that if hefeels the need to contact me directly I may be reached at [redacted] extension[redacted]. Sincerely,[redacted]V.P. of OperationsAAPCO

Consumer

Response:

Review: I had 12 thousand dollars worth of Windows installed by APPCO. Some of the Windows cannot be seen through. AAPCO representative "tom" said they lost their gas coverage. I have called repeatedly since March of 2015 for a repair. I have spoken with " Charity and Tom" to no avail. They kept promising to replace them and they never did. Now they will not take my call or return a call after I leave them messages. Please help.Desired Settlement: Replace the bad Windows or fully refund entire amount.

Business

Response:

It saddens me that Mrs. [redacted] felt compelled to file a complaint. None of the dates listed in his complaint have any accuracy. The date of purchase was December 6, 2014. The problem could not have occurred on December 15, 2014, the windows installation did not start until December 17th and completed on December 21st. He states that he talked to our company on January 15, 2015. He then states that he has been calling since March. I know that there are often times different points of view in complaints such as this. Our records indicate that we received not communication from Mr. [redacted] until September 2015. At that time he advised of a seal failure within one of his window units. Our service department told him that due to his distance from our office that he could save a lot of travel time if could assist us by taking a photo of the identification sticker located on the window and forwarding it to us. This would provide all necessary information to order replacement parts. He agreed to do so. A few weeks passed and he called back asking why we had not been to his home. We reminded him that he was to have sent us the information, which he had not. He again agreed to send us a photo. We waited and again received no photo. In October 2015 he sent a late night profanity laced text message on the mobile device of our service writer. He wanted to know when we were going to fix his window. Whereas we did not receive the photo, we sent a service tech to his home on November 3, 2015 to get the information from the sticker. We placed an order for the parts and, due to plant closings for the holidays, we received the parts on January 5, 2016. We reached out to Mr. [redacted] today and have scheduled a date for installation. Sincerely,James [redacted]V.P. of OperationsAAPCO

Review: I, [redacted] am making this complaint against AAPCO, LC for a refund of $500.00 that I gave them on a down payment for a roof on Friday August 15, 2014. I had a three-business day buyers right to cancel, which I cancel on August 19, 2014. On Tuesday August 19, 2014 when I cancelled I was told by a lady named [redacted] from the company that my check would be issued to me by the end of the week. When I called back on Monday August 25, 2014 and spoke to[redacted], he said he would process it that day. Today is now September 1, 2014 two weeks later and I would like my $500.00 back that was not suppose to be cashed until the work was done. I was misled to believe by the representative [redacted] of the company. I think I should be issued my check within the week because I was told so and waited so long. I also called again on September 2, 2014. I was told that someone will call me back but I still have not receive a call. I contacted them more than three times.Desired Settlement: I would like my $500.00 back.

Business

Response:

Good morning [redacted]

I have been advised of the circumstances surrounding [redacted] complaint. Upon the cancellation of the contract a request for a refund check was submitted. Our staff advised [redacted] that the request had been submitted and that she would be receiving a full refund of deposit. [redacted] contacted our office a second time inquiring as to the whereabouts of her refund. She was advised that before we could issue the refund, we verify that her check had been deposited and honored by the bank. Subsequently, a refund check was mailed to [redacted] at her residence. We make every effort to conduct this process as efficiently as possible. I have placed two calls to the home to confirm receipt and to extend my apology for the length of time this process may have taken but have received no response.

Unless advised to the contrary, I will consider this matter as resolved.

Respectfully submitted,

Review: My wife and I bought solar panels from AAPCO back in March of 2013 they installed them 4 days later.The job was completed the same day.After a time I called them to see when the panels were going to be on line,I was told they were.They had to come back and move the disconnect from the side of my house and install it on the back side where I toll them in the first place.After they did that I was told to turn on the breaker but it kept on popping off.They seen out some one to fix that so I turn on the breaker it turned on ok.Two mouths later I called to see if the panels were on line and they told me yes.But noe can't by to show me how they would work or how I could see how they work on the network.Months go by and we are not seeing any differance in our power bill .Then they call me and asked did I do some thing to the power because they had quite working.I said no I haven't touched anything.In Oct.they sent a rep to the house to talk to my wife and I.He couldn't tell us why we weren't saving anything.We had the power co. to check there eq.no problem they said.The rep came again in Nov.and tried to tell us again why we are not saving any money and failed .Now they want to come back again and check things out and I said no that you had time 5 months ago to fix this and you didn't.Now I have to get a law firm to help me get that junk off my house. If anyone is thinking about SOLAR Forget it and PLEASE DON"T CALL AAPCO or [redacted] to buy solao panels.The panels are 34,000.00 and they don't work.Desired Settlement: We will have to go to court to settle this problem.I asked them to take it off and refund us our money but they said no,so thats why we will end up in court.

Business

Response:

Good afternoon [redacted],

I was our hope to open a dialoge with this consumer to address their concens. Yesterday we received an email from [redacted]. We are scheduled for a phone conference today at 2:45. I will advise you of he outcome.

Best regards,

[redacted]

V.P. of Operations

AAPCO

Business

Response:

Good morning [redacted],

We have had communication with [redacted] in an attempt to schedule an appointment at the home. We received an email from [redacted] yesterday stating that they would be unavailable this week but will try to schedule something for next week. I will advise you of the outcome.

Best regards,

Business

Response:

Good afternoon [redacted],

We are scheduled to me this aftrenoon at 3:00.