Our small private practice counseling business signed up for this Credit Card processing company through our local bankLast year, the fee structure changed significantly, and it was no longer viable for us to continue to utilize this serviceIt was costing us more than we were making in credit card receiptsI called the company on February 4, to cancel my serviceI was told, during that telephone call, that my service was cancelledIn April 2017, I received a statement with charges to my account for the month of March When I called to inquire, I was told that my service could not be cancelled without incurring a $cancellation feeThe representative told me that someone called our business; however, we have never received a call or any written documentation stating that our account could not be cancelledDuring the telephone call in April, the representative stated she would email a copy of our original contract to usWe never received this email or any other cor
First Data removed over $from my business account and then ruined my personal credit
I chose First Data because they agreed to a free terminal and the ability to cancel at any time without penaltyAfter realizing that over $was missing from my business account I cancelled my account
First Data told me that I couldn't cancel and was responsible for the remainder of the lease? The terminal was supposed to be freeAfter they sent me a copy of the electronically sign contract it stated that I had agreed to lease a terminal and had also signed for it personally
I have been in business for over years and as an LLC I would never sign for anything personally
I hired an attorney but realized that it would be to expensive to pursue, but I want to protect other small businesses from doing business with First Data
RETURNED CHECK MACHINE AND CANCELLED SERVICE IN MAY 2016, NEVERTHELESS THE COMPANY CONTINUES TO AUTODRAFT MY BUSINESS CHECKING ACCOUNT EVERY MONTH I CALL THEM (***) AND THEY SAY THEY WILL FOLLOW UP BUT OBVIOUSLY THEY DON'T
Product_Or_Service: CHECK VERIFICATION MACHINE
Money Network account was opened by my employer but later on I moved to direct deposit and there was no transactions involved on the accounton Feb28,I received a letter stating that my account has been upgraded to Premier account which involves monthly maintenance feeI called them up on March 3,about it and was told that my account was upgraded and closed at the same time by customer support name ***I request them to send a letter for the same as I don't want to end up with a negative balance later onI was told that there is no way of sending that letter too
Product_Or_Service: Money Network
Ensure a Company delivers what they promiseUpon signing a Lease Contract with First Data, expect to be disappointed with poor service and equipment
This statement is regarding FIRST DATA MERCHANT SVSI agreed to a lease contract for a Point of Sale system for my businessNeeded one to help grow my business by providing more sales information and other business functionsHad problems from the beginning with installation and not to mention the computer program was outdated and the customer support was poorI leased for over a year and it sat in front and used less than a month I asked for more help, and of course received noneJanuary I decided to stop all payment because this leased computer offered zero benefit to my business and First Data offered zero helpA few months later, First Data called me to try and settle thisI received more calls then versus while I was a paying client asking for assistanceWe did not resolve the matter, but they threatened to mess up my
Misrepresentation and erroneous charges
In August of 2014, I purchase a dental practice in Florida As part of the venture, I signed up for merchant services with PNC Merchant services The merchant services offered were not clearly presented by the PNC service representative The services were presented as services provided by PNC Merchant Services It was never made clear that PNC subcontracted with an independent company called First Data Global In my transaction to receive merchant services, I only dealt with a PNC representative
In November 2016, my dental practice went out of business, which left me on the verge of personal bankruptcy As a result a settlement agreement was reach with the bank to write off the remaining loan balance, as the business was sold at a significant loss The debit/credit card machine was returned to First Data via USPS delivery confirmation First Data was informed that the dental practice was no longer in business and that all equipment
I stopped using this company in May of I canceled and they continued to collect money from my bank account
I canceled again in August and started calling monthly in September, Adam et
Each time I was told they would cancel and stop taking money
October promised to fix and refundJack ext ***
November promised again and guarenteed I no had an account and payments would stop and refunds would be issuedJack ext ***
December Abby ext *** told me my account was closed, he didndt understand why I was still being charged Blamed it on a Julie Convinced me to take refunds the month of December so that no one got fired over my case Convinced me that refunds would be made
January - Called Abby and told him no only did I not get a refund but they took out yet another payment When I told him I would be filing a complaint he said I would get no refund if I filed
I am owed $ for May- January
Product_Or_Service: credit card payment
Account_Number:
This is a credit card processing serviceThey called me several times, each time assuring me that they would charge a fee of $a month and in so doing would only charge 1% on all credit card transactions I was also told by this person that through their service Clients could make direct payments through my business website Also, I let them know most of my trans actions were done over the phone, but it would be better if they could be done over my website, and they assured me over and over again that with the $monthly charge I would never be charged more than 1% per transaction and they had the service in place for linking my web clients to
Their payment serviceAll of this was inaccurate, deceitful information to get my business The merchant service company I had currently been working at the time of their sales pitch with were charging an average of 2.5%First Data assured me that no card would ever be charged more then 1%This company got me to sign a two-year contrac
We have sold our business, no longer need merchant servicesThey are deducting from my account even when we haven't used and now can't cancel
We have used this service for a few yearsWe have sold our business and want to cancelThey are withdrawing from our account even though we don't use itI have called two different numbers and told to call another number which is either not in service or just a recordingI need to cancel but can't talk to anyone
We were approached by Mr*** *** purporting to be the Vice President of Quantum Merchant Sevices, to open a credit card processing accountWe agreed to an account with Quantum using First Data as the processor, however MrNdiaye also opened a 2nd account without our knowledge with Merchant Lynx, again using First Data as the processorFirst Data is now asking for $payment, which we negotiated down to $1500, and threatening us with legal action, for breaking the 2nd contract that was fraudulently set upFirst Data continues to take contracts from this convicted felon, knowing that he is setting up fake contracts
Account_Number: Lease # XXX-XXXXXXX-
Fraud on my checking account
On April,14,someone was able to make a duplicate of my card and make an in store purchase at a Walmart in Columbia,SCThis is the second time this has happened to this account since JanuaryAt this point I think it clearly has to do with security on there end, as I am in possession of said debit card it was not lost or stolenI was told I would have to wait a total time of Business days to get the money back I need this money to pay bills and day to day living expensesWHen I called the customer service number on the back of the card I was told that the fraud department did not give there phone numberI would like an explanation as to why this happened and my money back as soon as possible
I have been going back and forth with money network for months now trying to get my financial aid refun and they always find a way to turn you to someone else or not pick up the phoneThey keep saying they have reset my account or sent out my check when they haven'tThat is my financial aid that I need for books and classes next semester and they haven't been helpful at all
Product_Or_Service: Financial Aid Refund
On January I loaded money on my card and my balance was supposed to be like close to $when I went on my break at work and tried to purchase something off my card it denied it when I just loaded money on my card so I called money network to find out what was going on with my account they told me that someone been using my card since the beginning of January through PayPal which I don't know anything about so they told me to cancel the card and file a disbute which I have so the representative told me that my money was going to be put back in 7-days I called today and they said my claim was denied and I will have to fill out an appeal when it's not my fault PayPal tried to put my money back but they saying the type of card it is it don't let you put money back on there so I have to file a disbute with the company and I did I didn't get my money back or no help that's why I'm here
I requested a replacement debit card be sent to me and at the time I was told that it would take the usual 7-business days for it to arriveI waited over weeks before I called to ask the status and I was then told that there was an issue with shipping and that my card had shipped just day before and they had no idea when it would arrive and that they needed to order me another cardI was lied to by supervisor *** to provide last name initial) saying that they had no idea that there was a shipping issue at the time I called when another representative had already said they'd known for over weeks, which could've been told to me at the time I requested a new cardThe initial card then arrived but of course it's cacell because they ordered me a second card, I then called to ask if I could keep the card I received, they said no but that there would be a money network check in the envelope that I could use to acces my funds and of course there was notSo this puts me at
First Data had a problem processing one of my chargesWith no communication they canceled my online credit card and sent me a collection notice
On 2/16/I got home from work and checked my mail to find a collection notice from First DataApparently they could not process one of my paymentsSo, they cancelled my service and sent me a collection notice
This is poor customer service and very unprofessional I am paying for the service this is not freeThey have my phone number and my emailThey can take time to send me a collection notice but not a phone call
I know first data is the largest credit card processing company in AmericaThey created the system that we use today, but no phone callI am a small company that was referred to them from GodaddyI am going to voice my concerns with them also
I know this is my fault at the end of the dayBut I feel my voice needs to be heardThe people on the phone don't want to hear my concernsSo I chose this avenue to vo
This is my second complaint, with this company When we purchased their POS system And had relentless trouble with them trying to recover money that they were charging us for purchases when only was in our possessionFrom the purchase they opened a new account for us, while we already had one in place,and they never mentioned that they were going to do thisFirst noticed in March that they were charging us fee charges on accounts (the old & new), my wife told them at that time that they were doing this with every call that she had made in effort to rectify the other matter, telling them to drop one of the accounts so we have only one This too went on & on with each new statement, up until the last representative that we spoke with who Now say's, you have days to close your account, which is ridiculous because we have told them months ago to do just that and no one listened and we got passed around the room on the phone for hours, days weeks monthsOur intentions have b
On the 28th of december your company pushed through a security patch updateI have Revention Inc as my Point of Sale software in my restaurantBecause you pushed this security patch update through they are charging me $1,about to update my terminals at one store and terminals at another storeAll my credit cards that went through earlier in the day before this was pushed through never got batched out at the end of the night and are just sitting in my system and won't go through until the update is completeMy customers received their food but I am not going to receive my moneyThis has to be illegalI have obviously contacted my Point of Sale company Revention Inc out of Houston Texas but they are saying this is your faultI don't know what to do about the credit cards that are sitting in my system and I don't have 1,to pay out to get my system updatedSo I would like to know what you are planning to do to fix this situationNext step for me if nothing is done
I agree to a month to month contract with first data they are now telling me I am contracted to a year lease The sales rep *** *** assured me when I asked that the lease was month to month and could be cancelled at any time with no buy out for the equipment First data has told me I am in the lease for years I never agreed to this
I have had a prepaid account with this company for more that years, I have never had an issue until, someone tried to steal money from out of my accountThe company placed a fraud hold on my account holding up the money that was stolen and my direct deposit My card was canceled so I am unable to access any of my paycheck THis happened on 9/7/ I have been going round and round with this company to release my money I have changed my banking information so future checks will never go into this account=, However every rep that I speak to tells me the same thing and still I have not gotten any closer to getting my moneyI was told to send a dispute form in, Did that, I was told to write a letter asking for my account to be closed, did that Each time I call they tell me to wait another 7-daysTHis is my paycheckI live check to check.., This issue has caused me to lose my car, because I was suppose to make payment on itMy rent is late,, MY electric I have to
I launched my window tinting business around September of and I needed to signup with a bank to manage my financesSo what would be a better choice than the bank you personally bank with? In my case I was a happy Wells Fargo customer for years and I decided to use themAfter awhile I received a phone call from a Merchant Services banker named *** originally from the Wells Fargo branch on *** and she offered me a solution for credit card processingShe had come in the next couple days during my work hours and sat in my office and tried to inform me about what she doesNow, being a new business, I obviously don't want to end up in any contracts, because If I didnt like the product I would return itShe kept boasting and boasting about how great their customer service was, and made me feel like they are a very reliable choice to go with, considering Wells Fargo is my personal bank, it made it easier for me to say yesNow with that being said, I made it very clear that I
Our small private practice counseling business signed up for this Credit Card processing company through our local bankLast year, the fee structure changed significantly, and it was no longer viable for us to continue to utilize this serviceIt was costing us more than we were making in credit card receiptsI called the company on February 4, to cancel my serviceI was told, during that telephone call, that my service was cancelledIn April 2017, I received a statement with charges to my account for the month of March When I called to inquire, I was told that my service could not be cancelled without incurring a $cancellation feeThe representative told me that someone called our business; however, we have never received a call or any written documentation stating that our account could not be cancelledDuring the telephone call in April, the representative stated she would email a copy of our original contract to usWe never received this email or any other cor
First Data removed over $from my business account and then ruined my personal credit
I chose First Data because they agreed to a free terminal and the ability to cancel at any time without penaltyAfter realizing that over $was missing from my business account I cancelled my account
First Data told me that I couldn't cancel and was responsible for the remainder of the lease? The terminal was supposed to be freeAfter they sent me a copy of the electronically sign contract it stated that I had agreed to lease a terminal and had also signed for it personally
I have been in business for over years and as an LLC I would never sign for anything personally
I hired an attorney but realized that it would be to expensive to pursue, but I want to protect other small businesses from doing business with First Data
RETURNED CHECK MACHINE AND CANCELLED SERVICE IN MAY 2016, NEVERTHELESS THE COMPANY CONTINUES TO AUTODRAFT MY BUSINESS CHECKING ACCOUNT EVERY MONTH I CALL THEM (***) AND THEY SAY THEY WILL FOLLOW UP BUT OBVIOUSLY THEY DON'T
Product_Or_Service: CHECK VERIFICATION MACHINE
Money Network account was opened by my employer but later on I moved to direct deposit and there was no transactions involved on the accounton Feb28,I received a letter stating that my account has been upgraded to Premier account which involves monthly maintenance feeI called them up on March 3,about it and was told that my account was upgraded and closed at the same time by customer support name ***I request them to send a letter for the same as I don't want to end up with a negative balance later onI was told that there is no way of sending that letter too
Product_Or_Service: Money Network
Ensure a Company delivers what they promiseUpon signing a Lease Contract with First Data, expect to be disappointed with poor service and equipment
This statement is regarding FIRST DATA MERCHANT SVSI agreed to a lease contract for a Point of Sale system for my businessNeeded one to help grow my business by providing more sales information and other business functionsHad problems from the beginning with installation and not to mention the computer program was outdated and the customer support was poorI leased for over a year and it sat in front and used less than a month I asked for more help, and of course received noneJanuary I decided to stop all payment because this leased computer offered zero benefit to my business and First Data offered zero helpA few months later, First Data called me to try and settle thisI received more calls then versus while I was a paying client asking for assistanceWe did not resolve the matter, but they threatened to mess up my
Misrepresentation and erroneous charges
In August of 2014, I purchase a dental practice in Florida As part of the venture, I signed up for merchant services with PNC Merchant services The merchant services offered were not clearly presented by the PNC service representative The services were presented as services provided by PNC Merchant Services It was never made clear that PNC subcontracted with an independent company called First Data Global In my transaction to receive merchant services, I only dealt with a PNC representative
In November 2016, my dental practice went out of business, which left me on the verge of personal bankruptcy As a result a settlement agreement was reach with the bank to write off the remaining loan balance, as the business was sold at a significant loss The debit/credit card machine was returned to First Data via USPS delivery confirmation First Data was informed that the dental practice was no longer in business and that all equipment
I stopped using this company in May of I canceled and they continued to collect money from my bank account
I canceled again in August and started calling monthly in September, Adam et
Each time I was told they would cancel and stop taking money
October promised to fix and refundJack ext ***
November promised again and guarenteed I no had an account and payments would stop and refunds would be issuedJack ext ***
December Abby ext *** told me my account was closed, he didndt understand why I was still being charged Blamed it on a Julie Convinced me to take refunds the month of December so that no one got fired over my case Convinced me that refunds would be made
January - Called Abby and told him no only did I not get a refund but they took out yet another payment When I told him I would be filing a complaint he said I would get no refund if I filed
I am owed $ for May- January
Product_Or_Service: credit card payment
Account_Number:
This is a credit card processing serviceThey called me several times, each time assuring me that they would charge a fee of $a month and in so doing would only charge 1% on all credit card transactions I was also told by this person that through their service Clients could make direct payments through my business website Also, I let them know most of my trans actions were done over the phone, but it would be better if they could be done over my website, and they assured me over and over again that with the $monthly charge I would never be charged more than 1% per transaction and they had the service in place for linking my web clients to
Their payment serviceAll of this was inaccurate, deceitful information to get my business The merchant service company I had currently been working at the time of their sales pitch with were charging an average of 2.5%First Data assured me that no card would ever be charged more then 1%This company got me to sign a two-year contrac
We have sold our business, no longer need merchant servicesThey are deducting from my account even when we haven't used and now can't cancel
We have used this service for a few yearsWe have sold our business and want to cancelThey are withdrawing from our account even though we don't use itI have called two different numbers and told to call another number which is either not in service or just a recordingI need to cancel but can't talk to anyone
We were approached by Mr*** *** purporting to be the Vice President of Quantum Merchant Sevices, to open a credit card processing accountWe agreed to an account with Quantum using First Data as the processor, however MrNdiaye also opened a 2nd account without our knowledge with Merchant Lynx, again using First Data as the processorFirst Data is now asking for $payment, which we negotiated down to $1500, and threatening us with legal action, for breaking the 2nd contract that was fraudulently set upFirst Data continues to take contracts from this convicted felon, knowing that he is setting up fake contracts
Account_Number: Lease # XXX-XXXXXXX-
Fraud on my checking account
On April,14,someone was able to make a duplicate of my card and make an in store purchase at a Walmart in Columbia,SCThis is the second time this has happened to this account since JanuaryAt this point I think it clearly has to do with security on there end, as I am in possession of said debit card it was not lost or stolenI was told I would have to wait a total time of Business days to get the money back I need this money to pay bills and day to day living expensesWHen I called the customer service number on the back of the card I was told that the fraud department did not give there phone numberI would like an explanation as to why this happened and my money back as soon as possible
I have been going back and forth with money network for months now trying to get my financial aid refun and they always find a way to turn you to someone else or not pick up the phoneThey keep saying they have reset my account or sent out my check when they haven'tThat is my financial aid that I need for books and classes next semester and they haven't been helpful at all
Product_Or_Service: Financial Aid Refund
On January I loaded money on my card and my balance was supposed to be like close to $when I went on my break at work and tried to purchase something off my card it denied it when I just loaded money on my card so I called money network to find out what was going on with my account they told me that someone been using my card since the beginning of January through PayPal which I don't know anything about so they told me to cancel the card and file a disbute which I have so the representative told me that my money was going to be put back in 7-days I called today and they said my claim was denied and I will have to fill out an appeal when it's not my fault PayPal tried to put my money back but they saying the type of card it is it don't let you put money back on there so I have to file a disbute with the company and I did I didn't get my money back or no help that's why I'm here
I requested a replacement debit card be sent to me and at the time I was told that it would take the usual 7-business days for it to arriveI waited over weeks before I called to ask the status and I was then told that there was an issue with shipping and that my card had shipped just day before and they had no idea when it would arrive and that they needed to order me another cardI was lied to by supervisor *** to provide last name initial) saying that they had no idea that there was a shipping issue at the time I called when another representative had already said they'd known for over weeks, which could've been told to me at the time I requested a new cardThe initial card then arrived but of course it's cacell because they ordered me a second card, I then called to ask if I could keep the card I received, they said no but that there would be a money network check in the envelope that I could use to acces my funds and of course there was notSo this puts me at
First Data had a problem processing one of my chargesWith no communication they canceled my online credit card and sent me a collection notice
On 2/16/I got home from work and checked my mail to find a collection notice from First DataApparently they could not process one of my paymentsSo, they cancelled my service and sent me a collection notice
This is poor customer service and very unprofessional I am paying for the service this is not freeThey have my phone number and my emailThey can take time to send me a collection notice but not a phone call
I know first data is the largest credit card processing company in AmericaThey created the system that we use today, but no phone callI am a small company that was referred to them from GodaddyI am going to voice my concerns with them also
I know this is my fault at the end of the dayBut I feel my voice needs to be heardThe people on the phone don't want to hear my concernsSo I chose this avenue to vo
This is my second complaint, with this company When we purchased their POS system And had relentless trouble with them trying to recover money that they were charging us for purchases when only was in our possessionFrom the purchase they opened a new account for us, while we already had one in place,and they never mentioned that they were going to do thisFirst noticed in March that they were charging us fee charges on accounts (the old & new), my wife told them at that time that they were doing this with every call that she had made in effort to rectify the other matter, telling them to drop one of the accounts so we have only one This too went on & on with each new statement, up until the last representative that we spoke with who Now say's, you have days to close your account, which is ridiculous because we have told them months ago to do just that and no one listened and we got passed around the room on the phone for hours, days weeks monthsOur intentions have b
On the 28th of december your company pushed through a security patch updateI have Revention Inc as my Point of Sale software in my restaurantBecause you pushed this security patch update through they are charging me $1,about to update my terminals at one store and terminals at another storeAll my credit cards that went through earlier in the day before this was pushed through never got batched out at the end of the night and are just sitting in my system and won't go through until the update is completeMy customers received their food but I am not going to receive my moneyThis has to be illegalI have obviously contacted my Point of Sale company Revention Inc out of Houston Texas but they are saying this is your faultI don't know what to do about the credit cards that are sitting in my system and I don't have 1,to pay out to get my system updatedSo I would like to know what you are planning to do to fix this situationNext step for me if nothing is done
I agree to a month to month contract with first data they are now telling me I am contracted to a year lease The sales rep *** *** assured me when I asked that the lease was month to month and could be cancelled at any time with no buy out for the equipment First data has told me I am in the lease for years I never agreed to this
I have had a prepaid account with this company for more that years, I have never had an issue until, someone tried to steal money from out of my accountThe company placed a fraud hold on my account holding up the money that was stolen and my direct deposit My card was canceled so I am unable to access any of my paycheck THis happened on 9/7/ I have been going round and round with this company to release my money I have changed my banking information so future checks will never go into this account=, However every rep that I speak to tells me the same thing and still I have not gotten any closer to getting my moneyI was told to send a dispute form in, Did that, I was told to write a letter asking for my account to be closed, did that Each time I call they tell me to wait another 7-daysTHis is my paycheckI live check to check.., This issue has caused me to lose my car, because I was suppose to make payment on itMy rent is late,, MY electric I have to
I launched my window tinting business around September of and I needed to signup with a bank to manage my financesSo what would be a better choice than the bank you personally bank with? In my case I was a happy Wells Fargo customer for years and I decided to use themAfter awhile I received a phone call from a Merchant Services banker named *** originally from the Wells Fargo branch on *** and she offered me a solution for credit card processingShe had come in the next couple days during my work hours and sat in my office and tried to inform me about what she doesNow, being a new business, I obviously don't want to end up in any contracts, because If I didnt like the product I would return itShe kept boasting and boasting about how great their customer service was, and made me feel like they are a very reliable choice to go with, considering Wells Fargo is my personal bank, it made it easier for me to say yesNow with that being said, I made it very clear that I