First Data has been charging my organization more than $per month for many years, even though I had proved to them with paperwork on many occasions that the account had been cancelled Fortunately I filed complaints with the Consumer Financial Protection Bureau which helped resolve the situation And now it appears Revdex.com has also been looking into First Data As of today I have been told I would receive a refund by the end of this weekThanks Revdex.com!
Reporting fraud for Outdoorsupply.orgI have no affiliation with this websiteThe merchant First Data Merchant Services has sent me a written statement, telling me I owe them this is a part of identity theft from someone I know, who are using my information to make money off this websiteI have nothing to do with any charge backs or anything to do with any goods sold off of this websiteI have reported this issue before to the Revdex.comI don't know what else to do in order to get this settled and find and prosecute the people responsible
There is no way to contact the Rep that erroneously placed us with this service
First data has called several times to state we are not updating our system, when we start talking about this issue, of not signing up for the service, they either hang up on us or tell us they know nothing about it There is no contact information to get these people off our premises and furthermore when inquiring about their services they need our canceled check to give us a quote, and they are now hitting us up of per year plus a month with no recourse of action by our bank
Product_Or_Service: First Data Processing
Account_Number: We have never been p
First Data Partner unethically signed me into a years contract without approval Complaint to FDGL but they only ask me to pay money
On July 12, PMA account manager *** Said asked me to sign worksheet to lock in the rate, and said a phone call to me is only to lock in the rateA complete contract will not be replaced until I finished my research and test out demo of the clover machine virtuallyI never got the virtual demo, and I didn't know there was a problem until I received equipment from FDGL on July I immediately contact *** thru email, he replied thru email that those machine are just for training, and no contract until I start my first transactionI follow his instruction and try to do training, but soon realize it requires activation code that I never receivedI asked and *** still insist there's no contract until and no charge until first transaction I then received a letter from FDGL, stating I need to pay and if I have question on contract, contact them
Hello, I have possession of a Bank of America Money Network card that was used fraudulentlyOn 7/31, I attended MALCO FOREST HILL CINEMA in Germantown, TN where the card was used to purchase tickets at 6:PM and used again at 6:at the concession standThree hours later, may card was mysteriously used at a Walmart Super Center in ***There are two ATM withdraws of $and $There are two ATM fees of $eachThere were also two purchases of $and $My accounts are checked dailyI noticed the charges and called the customer service number on back of the card (***)I was told that a hold was place on my account because someone called in an attempt to obtain information regarding the accountNO ONE contacted me! I was then told that I had to wait 3-business days to receive a form to dispute the chargesIf my account was placed on hold for suspicious activities without notifying the consumer, it is an indication that this business is fully
I went through my bank Wells Fargo to get a POS system for my boutiqueI signed all the papers and asked the question to my representative that in the case of the store going out of business if I would be obligated to still have the machineShe replied "No, just return it." After a year and a half, we had to close the store due to lack of businessWe sent the machine back, and received a bill in the mail stating that we have a non-cancellable leaseOur store is out of business and we no longer have any way to pay for thisI called the company and they will not budgeThey also have stated that if I do not pay the remaining balance that they will go after my personal creditThe system is registered under the businessHow can they do that? These people are nasty to work withI have called and they will not work with me
Product_Or_Service: Point of Sale
Account_Number: XXX-XXXXXXX-XXX
In February of 2017, a sales representative from Ignite Payments came to my establishment to sell a merchant payment processing system to meI was told that there would be no contract and that I would be on a month to month billing planThe company was supposed to return to upgrade my current credit card machineThey never cameI have been billed monthly from them and the invoice amounts keep increasingI called them in June and spoke with ***He informed me that there was a year contract and it would cost $to buy out the contractAs of this date, we have received no services and our bank account has been charged $
Product_Or_Service: Merchant payment system
Account_Number: XXXXXXXXXXXX
The merchant service company has breached the contract that has first data as an equipment leasing company
I signed the merchant services with United Card Solutions(UCS) with the monthly fee for equipment leasing from First Data Global Leasing(FDGL)
UCS has breached the contract since startThey didn't follow what in the contract such as the downgrade rate(1.57%, they charged 2.99%), no activities fee (got charged), PCI fee, etc
UCS took months to get it together and refunded the money to me and they said that they could not cancel the equipment leasing with the third partyFDGL said the contract was signed by Prestige payment systems that is operate by UCSFDGL cannot cancel this contract even though this is UCS faultFDGL said that the contract must be cancel by UCSUCS said that they could not cancel the contract as well
The equipment it self cost only $but the contract is $for monthsThis is seem like a fraud to me that they try to sign you with a good ra
I was charged for extra months after my lease was over and equipment returned
I was issued a ticket number for a refund but never received it
Called multiple times only to be given the run around
Finally got a 'supervisor? on the line after being on hold for over minutes
'Supervisor ***? was the rudest person I have ever spoke to
She was not interested in listening to my issue or trying to resolve it.This person should be nowhere near customer service let alone a supervisor position
It's been days and I still have not received a refund
Product_Or_Service: Merchant terminal lease
Account_Number:***
I have a small business and needed a way to collect credit card paymentsI found this company through Sam's club and contacted First data in DecemberI then processed two credit card payments and they were deposited into my bank accountHowever, a week or two later was debited out of my checking account with no explanationThen another was debited out of my checking account with no information givenOnce I realized money was being withdrawn from my account, I contacted the original person who set up my account through emailThat person gave me the security office number and a message was left on the VMSince that original message, multiple more messages have been left, and other numbers have been called with no luckI can never get a hold of security because it seems to be ran by one person named Shana (name on VM) who never calls backWhen other customer service numbers are tried we get the same run around that they can't give us info and to call security and ac
I ordered the Clover System to use for my business after speaking to the sales rep several times and asking every question possible before making my decisionOnce the Clover System arrived, I realized that the sales rep was not honest and this system would not work for the needs of my businessI spoke with customer service who also confirmed this as wellI called my sales rep who was now rude, hung up on me and blocked my second callAfter calling him from another phone & being hung up on again, I called customer service again to cancel the service since I was still within the days to cancel and return the equipmentI was sent shipping label but needed labels to ship the equipment backOver the next month, I called & requested these labels several times.I was continuously transferred to other departments or given other numbers to callThe company continued to send me the same label over & overMeanwhile, I was being charged for the service after cancellationSeveral day
I explained to a sales representative at First Data the type of terminal that I needed for my business and emphasized that I needed a divided machineInstead, I was sent a non-divided machine, which I asked to be exchanged for the correct oneThe customer service representative from First Data said they had made a mistake and said they would look in to correcting itIt has been over months since thenI have been charged for a monthly leasing fee on a machine that I did not order and a service charge for a service I have not been able to use because I have the wrong machineEvery time I contact customer services to resolve this matter, they refer me to someone else or tell me that they will look in to the matter and contact me back, but I have yet to hear any sort of resolution on how they will fix this, but have still been charged to my accountWhen I first enquired about their services, the sales representative assured me that there was no contract, but then emailed me made me
I was paying a gas bill over the phone using my Money Network prepaid card, and instead of the money going to the gas company, it went to a company called *** LLC, which is a company I never heard of and was not paying the money tooI don't know how this happened because I was on the phone with the gas company making the payment through themThe gas company ended up telling me the payment was canceled due to insufficient funds, which was impossible because the day I called the gas company to make the paymentI had a deposit of about When I called Money Network card service to see why the money was deducted but then canceled, they informed me in their system it does not state that a transaction was canceled at all due to insufficient fundsSo I filed a fraud charge with Money Network on Dec 3/I sent a dispute through the mail, and also email and have been getting the run around ever sinceI was told I would receive a provisional credit to my account while the di
Company is billed for merchant account twice what was quoted by the sales agent
I esigned a merchant account with *** on 5/26/with the understanding the total billing for this account would be less than $per monthI was unable to print a copy of the paperwork I had to call transfirst after I received the first bill to gain access to the documents since they were no longer availabe on the esign document site I didn't received the equipment until the middle of June and it has not been set up as of this date The equipment has not even been taken out of the box My bank account was charged fees for June including monthly services fees, breach coverage fees, wireless monthly fees, fixed acquirer network fees, and transaction network access fees as well as lease fees I was shocked to find the fees were almost triple the amount discussed with sale agent and the equipment had not even been taken out of the box I have emailed *** many times with not respons
Here is the plan. I am willing to pay back the money to the client. I will pay him $1000/- a month. Thats what I can do. I will start paying him from the month of May 2016. Let me know. Thats my plan
Hello
I just bought a business which is using Fistdata for the credit card merchant service
I call the company and they say I need to pay $to cancel the leaseOr they say I can transfer the account from the previous owner to my accountI paid $for the transfer and the information has received by them at May 20thHowever, it take over month and the account still not been transfered yetit still under the previous owner's name and under her bank accountIt already make huge inconvenience in the business since the credit card mechine is not workingeverytime I call, they let me to waitAnd if I want to cancel the contract me or the previous owner need to pay the rent for the following months rent to them which is dollars
Product_Or_Service: credit card merchant service
Account_Number: ***
GreetingI actually have two complaints about billing and contract issue.I have tried to transfer my contract to the new ownerHowever, it took for while to transfer and they have kept charging lease payment and annual fee which I wasn't aware of it(annual fee) for years.They said they would refund it weeks agoI don't see it yetThis week, they charged another fee.My wife called the company about itOne of representatives told that our account is still active even though we provide all document for ownership transferring.This is very frustrated situation for us due to lack of customer service, slow process of transferring, and continuous charging fees.I have used this card processing company which I just found different names (National card solution, merchant solution center, First data)and they told me that I have different contract for process and card machine which I didn't knowI knew that there is different terms of each contractI never been informed about dif
I contracted with this company for credit card processing for years in ,I use their service for another years, after noticing high monthly fees I call customer service to speak with a supervisor and confirmed my contract ended in febToday march 5th I received a letter from first data about a lease agreement that I did not renew from a company that im trying to run fromI contacted the company to return equipment and was told I have months left on my lease, I requested a copy of the lease agreement with no assistance, this companies way of dealing with customers problems is to put you on hold until you hang up and will not call you back, several times I have called to speak with a supervisor with the same result from a company that made the mistake of doing business with
Product_Or_Service: credit card processing
First Data is a merchant company who we signed up with to take care of our merchant servicesWe signed up with them in JUNE On July 7, we received an email from*** *** for requesting invoices for our customers with billing names address and phone numbersWe sent all the information Mr*** requested on July , the same dayWe followed up on July 10th and 11thWe finally received an email from him stating he is working on it and he will update us by the end of the dayWe never heard back from himHe replied on the 12th wanting to set up a conference call to discuss our accountFrom the 17th of July until now, November 9, 2017, we have sent him emails and have called him times to get an update on our account and we have not received no updates from Mr*** or anyone from FIRST DATAThis merchant account is holding 12,dollars of our money and yet we can not get any update from them on the status of our account or when th
In August 2017, we signed a four-year contract with Clover Merchant Services.***, the salesman, told us that if we were at all dissatisfied with the service, or the equipment provided, we could terminate the contract for a fee of $We began having issues immediately: Funds were not being transferred to our account as per the agreement and we saw the monthly rate increasing with each statementWe made several attempts to contact merchant service support to resolve the issues and were consistently transferred, or given additional numbers to contact
On September 30, we were provided with three numbers for customer service and one for the sales office, no one could help usThroughout the month of October, we continued trying to resolve the problems we were having and on October 21st we disconnected the equipment and stopped using any of it
During the month of October, we received our statement with a clause for an annual fee increase of $being added to our a
First Data has been charging my organization more than $per month for many years, even though I had proved to them with paperwork on many occasions that the account had been cancelled Fortunately I filed complaints with the Consumer Financial Protection Bureau which helped resolve the situation And now it appears Revdex.com has also been looking into First Data As of today I have been told I would receive a refund by the end of this weekThanks Revdex.com!
Reporting fraud for Outdoorsupply.orgI have no affiliation with this websiteThe merchant First Data Merchant Services has sent me a written statement, telling me I owe them this is a part of identity theft from someone I know, who are using my information to make money off this websiteI have nothing to do with any charge backs or anything to do with any goods sold off of this websiteI have reported this issue before to the Revdex.comI don't know what else to do in order to get this settled and find and prosecute the people responsible
There is no way to contact the Rep that erroneously placed us with this service
First data has called several times to state we are not updating our system, when we start talking about this issue, of not signing up for the service, they either hang up on us or tell us they know nothing about it There is no contact information to get these people off our premises and furthermore when inquiring about their services they need our canceled check to give us a quote, and they are now hitting us up of per year plus a month with no recourse of action by our bank
Product_Or_Service: First Data Processing
Account_Number: We have never been p
First Data Partner unethically signed me into a years contract without approval Complaint to FDGL but they only ask me to pay money
On July 12, PMA account manager *** Said asked me to sign worksheet to lock in the rate, and said a phone call to me is only to lock in the rateA complete contract will not be replaced until I finished my research and test out demo of the clover machine virtuallyI never got the virtual demo, and I didn't know there was a problem until I received equipment from FDGL on July I immediately contact *** thru email, he replied thru email that those machine are just for training, and no contract until I start my first transactionI follow his instruction and try to do training, but soon realize it requires activation code that I never receivedI asked and *** still insist there's no contract until and no charge until first transaction I then received a letter from FDGL, stating I need to pay and if I have question on contract, contact them
Hello, I have possession of a Bank of America Money Network card that was used fraudulentlyOn 7/31, I attended MALCO FOREST HILL CINEMA in Germantown, TN where the card was used to purchase tickets at 6:PM and used again at 6:at the concession standThree hours later, may card was mysteriously used at a Walmart Super Center in ***There are two ATM withdraws of $and $There are two ATM fees of $eachThere were also two purchases of $and $My accounts are checked dailyI noticed the charges and called the customer service number on back of the card (***)I was told that a hold was place on my account because someone called in an attempt to obtain information regarding the accountNO ONE contacted me! I was then told that I had to wait 3-business days to receive a form to dispute the chargesIf my account was placed on hold for suspicious activities without notifying the consumer, it is an indication that this business is fully
I went through my bank Wells Fargo to get a POS system for my boutiqueI signed all the papers and asked the question to my representative that in the case of the store going out of business if I would be obligated to still have the machineShe replied "No, just return it." After a year and a half, we had to close the store due to lack of businessWe sent the machine back, and received a bill in the mail stating that we have a non-cancellable leaseOur store is out of business and we no longer have any way to pay for thisI called the company and they will not budgeThey also have stated that if I do not pay the remaining balance that they will go after my personal creditThe system is registered under the businessHow can they do that? These people are nasty to work withI have called and they will not work with me
Product_Or_Service: Point of Sale
Account_Number: XXX-XXXXXXX-XXX
In February of 2017, a sales representative from Ignite Payments came to my establishment to sell a merchant payment processing system to meI was told that there would be no contract and that I would be on a month to month billing planThe company was supposed to return to upgrade my current credit card machineThey never cameI have been billed monthly from them and the invoice amounts keep increasingI called them in June and spoke with ***He informed me that there was a year contract and it would cost $to buy out the contractAs of this date, we have received no services and our bank account has been charged $
Product_Or_Service: Merchant payment system
Account_Number: XXXXXXXXXXXX
The merchant service company has breached the contract that has first data as an equipment leasing company
I signed the merchant services with United Card Solutions(UCS) with the monthly fee for equipment leasing from First Data Global Leasing(FDGL)
UCS has breached the contract since startThey didn't follow what in the contract such as the downgrade rate(1.57%, they charged 2.99%), no activities fee (got charged), PCI fee, etc
UCS took months to get it together and refunded the money to me and they said that they could not cancel the equipment leasing with the third partyFDGL said the contract was signed by Prestige payment systems that is operate by UCSFDGL cannot cancel this contract even though this is UCS faultFDGL said that the contract must be cancel by UCSUCS said that they could not cancel the contract as well
The equipment it self cost only $but the contract is $for monthsThis is seem like a fraud to me that they try to sign you with a good ra
I was charged for extra months after my lease was over and equipment returned
I was issued a ticket number for a refund but never received it
Called multiple times only to be given the run around
Finally got a 'supervisor? on the line after being on hold for over minutes
'Supervisor ***? was the rudest person I have ever spoke to
She was not interested in listening to my issue or trying to resolve it.This person should be nowhere near customer service let alone a supervisor position
It's been days and I still have not received a refund
Product_Or_Service: Merchant terminal lease
Account_Number:***
I have a small business and needed a way to collect credit card paymentsI found this company through Sam's club and contacted First data in DecemberI then processed two credit card payments and they were deposited into my bank accountHowever, a week or two later was debited out of my checking account with no explanationThen another was debited out of my checking account with no information givenOnce I realized money was being withdrawn from my account, I contacted the original person who set up my account through emailThat person gave me the security office number and a message was left on the VMSince that original message, multiple more messages have been left, and other numbers have been called with no luckI can never get a hold of security because it seems to be ran by one person named Shana (name on VM) who never calls backWhen other customer service numbers are tried we get the same run around that they can't give us info and to call security and ac
I ordered the Clover System to use for my business after speaking to the sales rep several times and asking every question possible before making my decisionOnce the Clover System arrived, I realized that the sales rep was not honest and this system would not work for the needs of my businessI spoke with customer service who also confirmed this as wellI called my sales rep who was now rude, hung up on me and blocked my second callAfter calling him from another phone & being hung up on again, I called customer service again to cancel the service since I was still within the days to cancel and return the equipmentI was sent shipping label but needed labels to ship the equipment backOver the next month, I called & requested these labels several times.I was continuously transferred to other departments or given other numbers to callThe company continued to send me the same label over & overMeanwhile, I was being charged for the service after cancellationSeveral day
I explained to a sales representative at First Data the type of terminal that I needed for my business and emphasized that I needed a divided machineInstead, I was sent a non-divided machine, which I asked to be exchanged for the correct oneThe customer service representative from First Data said they had made a mistake and said they would look in to correcting itIt has been over months since thenI have been charged for a monthly leasing fee on a machine that I did not order and a service charge for a service I have not been able to use because I have the wrong machineEvery time I contact customer services to resolve this matter, they refer me to someone else or tell me that they will look in to the matter and contact me back, but I have yet to hear any sort of resolution on how they will fix this, but have still been charged to my accountWhen I first enquired about their services, the sales representative assured me that there was no contract, but then emailed me made me
I was paying a gas bill over the phone using my Money Network prepaid card, and instead of the money going to the gas company, it went to a company called *** LLC, which is a company I never heard of and was not paying the money tooI don't know how this happened because I was on the phone with the gas company making the payment through themThe gas company ended up telling me the payment was canceled due to insufficient funds, which was impossible because the day I called the gas company to make the paymentI had a deposit of about When I called Money Network card service to see why the money was deducted but then canceled, they informed me in their system it does not state that a transaction was canceled at all due to insufficient fundsSo I filed a fraud charge with Money Network on Dec 3/I sent a dispute through the mail, and also email and have been getting the run around ever sinceI was told I would receive a provisional credit to my account while the di
Company is billed for merchant account twice what was quoted by the sales agent
I esigned a merchant account with *** on 5/26/with the understanding the total billing for this account would be less than $per monthI was unable to print a copy of the paperwork I had to call transfirst after I received the first bill to gain access to the documents since they were no longer availabe on the esign document site I didn't received the equipment until the middle of June and it has not been set up as of this date The equipment has not even been taken out of the box My bank account was charged fees for June including monthly services fees, breach coverage fees, wireless monthly fees, fixed acquirer network fees, and transaction network access fees as well as lease fees I was shocked to find the fees were almost triple the amount discussed with sale agent and the equipment had not even been taken out of the box I have emailed *** many times with not respons
Here is the plan. I am willing to pay back the money to the client. I will pay him $1000/- a month. Thats what I can do. I will start paying him from the month of May 2016. Let me know. Thats my plan
Hello
I just bought a business which is using Fistdata for the credit card merchant service
I call the company and they say I need to pay $to cancel the leaseOr they say I can transfer the account from the previous owner to my accountI paid $for the transfer and the information has received by them at May 20thHowever, it take over month and the account still not been transfered yetit still under the previous owner's name and under her bank accountIt already make huge inconvenience in the business since the credit card mechine is not workingeverytime I call, they let me to waitAnd if I want to cancel the contract me or the previous owner need to pay the rent for the following months rent to them which is dollars
Product_Or_Service: credit card merchant service
Account_Number: ***
GreetingI actually have two complaints about billing and contract issue.I have tried to transfer my contract to the new ownerHowever, it took for while to transfer and they have kept charging lease payment and annual fee which I wasn't aware of it(annual fee) for years.They said they would refund it weeks agoI don't see it yetThis week, they charged another fee.My wife called the company about itOne of representatives told that our account is still active even though we provide all document for ownership transferring.This is very frustrated situation for us due to lack of customer service, slow process of transferring, and continuous charging fees.I have used this card processing company which I just found different names (National card solution, merchant solution center, First data)and they told me that I have different contract for process and card machine which I didn't knowI knew that there is different terms of each contractI never been informed about dif
I contracted with this company for credit card processing for years in ,I use their service for another years, after noticing high monthly fees I call customer service to speak with a supervisor and confirmed my contract ended in febToday march 5th I received a letter from first data about a lease agreement that I did not renew from a company that im trying to run fromI contacted the company to return equipment and was told I have months left on my lease, I requested a copy of the lease agreement with no assistance, this companies way of dealing with customers problems is to put you on hold until you hang up and will not call you back, several times I have called to speak with a supervisor with the same result from a company that made the mistake of doing business with
Product_Or_Service: credit card processing
First Data is a merchant company who we signed up with to take care of our merchant servicesWe signed up with them in JUNE On July 7, we received an email from*** *** for requesting invoices for our customers with billing names address and phone numbersWe sent all the information Mr*** requested on July , the same dayWe followed up on July 10th and 11thWe finally received an email from him stating he is working on it and he will update us by the end of the dayWe never heard back from himHe replied on the 12th wanting to set up a conference call to discuss our accountFrom the 17th of July until now, November 9, 2017, we have sent him emails and have called him times to get an update on our account and we have not received no updates from Mr*** or anyone from FIRST DATAThis merchant account is holding 12,dollars of our money and yet we can not get any update from them on the status of our account or when th
In August 2017, we signed a four-year contract with Clover Merchant Services.***, the salesman, told us that if we were at all dissatisfied with the service, or the equipment provided, we could terminate the contract for a fee of $We began having issues immediately: Funds were not being transferred to our account as per the agreement and we saw the monthly rate increasing with each statementWe made several attempts to contact merchant service support to resolve the issues and were consistently transferred, or given additional numbers to contact
On September 30, we were provided with three numbers for customer service and one for the sales office, no one could help usThroughout the month of October, we continued trying to resolve the problems we were having and on October 21st we disconnected the equipment and stopped using any of it
During the month of October, we received our statement with a clause for an annual fee increase of $being added to our a