I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards and Thank you so much for your help! *** ***
This letter is in response to the complaint filed with your agency by *** *** regarding her automobile policyOur records indicate the policy was written with an effective date of January 1, The policy was cancelled at the request of Ms*** effective March 15, 2016, with a balance
due of $Nationwide issued two separate bills to the name and address on file following the cancellation of the policy.Due to the lack of receipt of payment Nationwide sent the balance due to a third party for collectionAttached please find copies of the bills mailed by Nationwide prior to the balance being turned over to collectionsThe balance due reflects premium owed up until the time of cancellation.If you require further assistance, please contact our *** *** ***, Janice K*** direct at ###-###-#### or by email at ***Sincerely,Colleen F* *** ***
While reviewing my documents and filesI do recall communicating with Nationwide around the dates statedI also recall signing and completing the exclusion document via E-Sign
The facts, I would never have asked for my ex-wife to be listed as a principle driver on the policy as the whole reason for my dispute was to exclude herAt the time of initiating the policy request, she was not living at my residence, even though she was temporarily away outside of the countryShe hasn’t resided at my location since late
From my initial agreement and conversation when signing up for insurance I advised the representative exactly what the situation was (which seems to not have been documented correctly, or correct information is being withheld)I would have never agreed to a policy switch knowing that my ex would have to be included on the policyI was mislead to believe something different than what someone at your company later stated
To summarize, I would have never agreed to add my ex, as a principle driver on my insurance policyMe wanting to add her as a principle driver is a accusation with no proof, and offending
I’ve provided documentation from the mailings of the first agreement that I agreed toThese were provided by US mail and un-signedNowhere does it state that I would have to provide additional details about my ex-wife *** ***Any agreement thereafter would be outside our original agreement that I would have never agreed upon (Which leads to the misleading information)
I would like further, and accurate proof, contradicting my stance on a request for removal/exclusion vsme knowingly, wanting to include her on my previous policy with you guys as a principle driver
I have arranged my finances around the information they gave me I have a strict budget built around their misinformation They lied to me and I think they should keep their wordEither offset the loan against my retirement or pay it off outright because of the lie
Regards, *** ***
Thank you for the opportunity to respond to the Revdex.com regarding policy number *** for *** *** and to address her concerns about the policy.As advised in our original written response, and directly to Mrs*** on 03/24/when she contacted the member service center, Mr*** can be removed from the policy once proof of other coverage from 10/19/through 11/04/is receivedThis is a company guideline to make sure our members do not experience a lapse in insurance coverage.If you require further assistance, please contact our *** *** ***, Lance R***, at ###-###-#### or by email at ***Sincerely,Jillian J***
I am rejecting this response because: you need to discuss this further with my vet's office. There was nothing to remove as both were benign and there was nothing to remove. I'm sick of the run around you are giving me. This is the most awful experience and be assured just as soon as I can find a comparable plan with another company I will cease doing business with Nationwide
Regards,
*** ***
Please find attached blackout period notice from BCI Aircraft Leasing
Incwhich clearly states that the blackout period starts on September 20,
2015. The law requires that 401k
participant be given at least a day ADVANCE notice before any blackout
period starts so that he or she has sufficient time to take necessary actions. In my case, it is to roll it over to my IRA
account. The fact that Nationwide, as
the manager/administrator of the 401k plan, failed to wait for days for plan
participants to take necessary actions to protect their 401k assets is an
obvious breach of its fiduciary duty and a violation of plan participants’
basic rights
With regards to the fund loss in the account, the Nationwide
Prime Money Market fund managed by Nationwide imposes a 0.85% annual asset
management fee which is way excessive when the fund managers deliver a next to 0%
return on the fund. By charging
excessive fees on a next- to-zero-return fund is a guaranteed way to lose money
by the plan participants. During the two
months period, my account has been consistently losing money at 0.85% annual
rate
If Nationwide is in doubt about the 401k participants’ rights, we
can have Department of Labor, IRS or the Justice Department get involved
To resolve this matter, I request that Nationwide reimburse
me for all the fees imposed by Nationwide Prime Money Market Fund and a minimum
of $20,due to the loss of opportunity to participate in the stock market. During the two month period that my funds
were held at Nationwide, the stock market has gone up more than 10% in which I
was not able to participate due to the serious delay of rollover. Please have Nationwide send the check to my IRA rollover account per
instruction below
Make check payable to: *** *** *** *** *** *** * ***
Address: *** *** *** *** *** *** ** *** ** ***
Regards, *** ***
Standard vs non standard was not discussed At no time during my acceptance of a new policy was I told that it would be covered with anyone other than NationwideNationwide wrote the policy, my payments are being sent to Nationwide not Titan.
Regards,
*** ***
*** Thank you for the opportunity to respond to our customer’s inquiry After inspecting Ms*** vehicle, Nationwide advised Ms*** the rear axle did not appear to be related to the loss. Ms*** was advised that unless a shop could relate the damages, we would not be able to consider those damages as a part of this loss. Ms*** took her vehicle to *** Chevrolet, the dealership did an independent inspection of her vehicle and determined the damages to the rear axle appeared to be due to wear and tear as there was no evidence of an impact to this part. Based on our inspection, there is no damage to the wheels from this collisionThe black paint on the aftermarket wheels is chipping off, and this would be related to wear and tear and not an impact. If you have any further questions, please contact me at ###-###-#### Sincerely, Paul G*** ***
Thank you for the opportunity to respond to Mr*** concerns regarding the added driver *** *** to his policy effective October 29, 2016.Review of the policy indicates that an undisclosed driver, *** *** was discovered in the household on September 30, A letter was mailed to
Mr*** on September 30, indicating that *** *** would be added as a rated driver to his policy effective October 29, (see attached letter)The agency has also indicated that they mailed Mr*** a letter on October 14, regarding the driver in the household.On October 31, Mr***’s Nationwide Agent contacted a Member Care Representative to request an exclusion for *** because he does not operate any of the vehiclesOur Member Care Representative indicated more information would be needed in order to exclude the driver, because “not operating the vehicles” is not a valid reason for an exclusion if the driver is in the householdUnderwriting advised that Nationwide would need proof of insurance for *** in order to allow the exclusion effective October 29, 2016.Nationwide agent has indicated Mr*** has come into the office on March 9, 2017, and March 16, regarding this issueEach time the agent and staff has indicated that proof of insurance elsewhere is needed in order to exclude *** *** from this policyThe agency informed him that when he signed the new business application online there is an Affirmation statement certifying that all drivers residing at the same address have been disclosed, which was not true(please see affirmation statement attached)Nationwide has not received proof of insurance for *** ***, therefore he will remain as a rated driver on the policy.If you have any further questions or concerns, please contact our Customer Relations Coordinator, Jose L*** at *** or email at ***Sincerely, Kristin M***Personal Lines Compliance SpecialistNationwide***
***
The first thing I asked the sales person was for insurance for my car that is a classic , and a bike where more than blue book and renters because I needed to find out up front as I wasted to much time calling different agents and not getting this up front, I made it clear I wanted all and form the same place.I was miss led by your salesman, the auto policy did not work then she sold bike and renters.I'm not in insurance and I'm not familiar with your shady tactics, what I know is not only did you rip me off now you want me to jump through hoops because you deceived me?I called first thing the next morning and told the lady this needed to be undone and gave her all the info, then I emailed the sales man and told her it needed undone.Now you drag this out and are offering to pro rate my refund just so you can rip me off for more moneys.Regards,
*** ***
Some of the items stated in the response were incorrectNo correspondence was sent to me from this departmentI have identified this was true in speaking with the new rep today and the address that was on file was incorrectI actually had to request a copy of the letter for my claim rep (handled car repairs) in order to view any info needed by this deptThis is why it was not returned until SeptemberNo follow up/ email or call was placed to me my the account rep unless I initiated the responseEven when I Emailed the supervisor I still did not receive a response until Revdex.com got involvedPlease verify with the system my correct address was placed in the system todayMy complaint was based on the need to understand how the offer was calculated and the lack of care that was taken with me as a customerI am also gave the rep all of the documentation I had regarding the accidents and clearly explained to her the one I did not have paper work forMy current rep has resolved any issues that could have been handled weeks agoI am in hopes that my feedback and frustrations will lead to some type of change in providing better customer serviceI definitely am very disappointed in how I was treated as a potential customer and will never do business with nationwide for insurance.
Regards,
*** ***
Thank you for the opportunity to respond to the complaint filed by *** *** regarding the above referenced policy with Nationwide Mutual Insurance CompanyWe have reviewed the concerns expressed by Mrs***, and will attempt to address them in this letter
*** *** has had
her auto policy with our Company since August 14, Our Company mailed Mrs*** her auto renewal on July 14, informing her that the renewal premium would be $1,A claim was filed with our Company by Mrs*** for a loss that occurred on July 24, Within the claims investigation, we found that an unlisted driver, *** ***, was driving at the time of the loss and is a regular operator of Mrs***’s vehiclesBased on our Company’s business best practices, *** *** was added to the auto policy as a principle operator effective July 25, Notification was mailed to Mrs*** on October 22, to inform her of this changeAn additional premium of $1,was applied to the account and the updated policy declarations was mailed to Mrs*** on October 30, A copy of the change notification, renewal and revised policy declarations are attached for your reference
On November 6, our Company updated *** ***’s date of birth from January 1, to August 28, 1991, in addition to updating her as an occasional operator instead of a principle operator effective July 25, This change generated a reduction in premium of $A copy of the revised policy declarations mailed to Mrs*** on November 9, is attached for your reference
*** ***’s auto policy cancelled effective November 12, per her requestOn November 30, a final bill was mailed to Mrs*** advising a payment of $was due for coverage provided up to the date of cancellationPayment was not received by December 15, 2015, hence a collection notification was mailed to Mrs*** on December 16, requesting payment of $by January A copy of the final bill and collection notice is attached for your reference
The collection balance of $was for coverage provided for *** ***, from July 25, to November 12, In review of this case, we are unable waive the $for coverage provided up to the date of cancellation on Mrs***’s auto policy with our Company
We appreciate the opportunity to review *** ***’s auto policy and hope the information will help to address her concerns
If you require further assistance, please contact our *** *** ***, Cathy D***, at ###-###-#### or by email at ***
Sincerely,
Thomas KG*** *** *** *** ***
Nationwide Insurance
###-###-####
Email: ***
Enclosures: Change Notification
Policy Declarations
Final Bill
Collection Notice
Breakdown
I am writing in response to the complaint referenced above, for *** ***, regarding a promotional offermade by Nationwide Bank related to the opening and management of a checking account with Nationwide Bank.In reviewing Ms*** account, I find that the offer code included with Ms***
checking account applicationhad expired in That offer code did include a possible credit to the member's account of $At the timethat her account was opened, the only active offer code included a possible credit to the member's account of$Ms*** account met the requirements to earn the bonus of $50.00, and it was posted to her accounton April 4, 2017.I apologize for any misunderstanding regarding the offer code in place at the time of the account opening.Please feel free to reach out to me directly if I may be of further assistance.Thank you,Anne C***SrAnalyst, Member Experience Team***
Thank you for the responseWhile I do understand the banks procedure on holding my funds for 10daysI am still quite upset that I was never notified that my account would be closed until my paycheck was heldthis place me in a very tight spot to be without a paycheck for 10days
This letter is in response to the complaint filed by Ms*** regarding the repayment of a cancelled check After receiving the documented complaint, we have adjusted the non-payment cancellation date from April 3, to February 17, 2017. By changing the
cancellation date a refund of $will be sent to the member A total of $was charged for coverage provided from May 25, to February 17, 2017. There was a prior term balance of $from the previous term. A total of $1,was applied in payments during the above mentioned time frame. The total payment amount includes the $payment made by Ms*** on February 28, 2017. A total of ten $service fees and two $service fees were also charged during the time frame mentioned above A ($total premium charged + $prior term + $total fees - $1,total payments=$refund) If you require further assistance, please contact, *** ***, at ###-###-#### or by email at *** Sincerely, Erica C*** SrAnalyst
We are in receipt of your correspondence dated May 9, regarding *** ***’s concern of receiving a collection notice after she had cancelled her policy and information which was provided by Customer Service Representatives I will be happy to respond to Ms***’s
concerns. Policy *** is a semi-annual personal automobile policy which incepted January 1, and most recently renewed on January 1, and was cancelled effective January 18, per Ms***’s request. The payment received on December 19, for $paid the July 1, to January 1, policy term in full The first billing installment for the January 1, to July 1, policy term was issued on December 27, for $due by January 18, A notice of expiration was issued on January 24, for $due by February 9, to continue coverage; however, a signed cancellation request was received from Ms*** requesting to cancel her policy effective January 18, 2017. The unearned premium for cancelling the policy during the policy term effective January 18, was calculated on a short-rate basis When the unearned premium is calculated on a short-rate basis the Company retains a greater percentage of unearned premium than would otherwise apply with a pro- rata cancellation. Since Customer Service Representative (CSR), Dianne, did not provide information to Ms*** that the unearned premium would be calculated on a short-rate basis and there would be premium owed for coverage provided from January 1, to January 18, 2017, the unearned premium has been recalculated on a pro-rata basis The estimated amount owed for coverage for coverage provided form January 1, to January 18, is $63.04. If you require further assistance, please contact our *** *** ***, Phillis H***, at ###-###-#### or by email at *** Sincerely, Jake M*** *** ***
Please accept this letter as a formal response to your recent inquiry regarding your City of *** *** PEHP-Z plan, administered by Nationwide Retirement SolutionsI appreciate the opportunity to address your concerns.Each time a monthly reimbursement update is requested, a new PEHP claim form
and supporting documentation for each premium must be submitted togetherYour documentation was received in two separate transactions, causing the premium update to not be processedI apologize for this, as we had in fact received all necessary documentation at the time of your last phone call with our representativesAs of March 22, 2016, your monthly insurance reimbursement has been updated to reflect both your dental and medical insurance premiums, at total of $This will be reflected beginning with your March reimbursement, which has an effective date of March 24, 2016.I sincerely apologize for any inconvenience this has caused youIf you have any additional questions or concerns regarding this matter, please feel free to contact me directly at ###-###-####, weekdays between 8:a.mand 5:p.mEastern timeIf calling after hours you may reach me on my cell phone at ###-###-####.Sincerely,Dana C***NF Tech Operations ManagerNationwide Retirement Solutions
My car didn't have any damages in the back end of the vehicleThe tow company did the damages why should I be responsible for damages they made to my carThis is very unfair cause nationwide should had been on my side how they advertise but wants to me to deal with this then why have an insurance company if they are not going to do there jobMy car was under there responsibility when the tow compomy pick it up! Why would I put myself in a situation like this is has been the worst experience ever it's bad enough my car was hit by s drunk driver who did a hit and run!
Regards, *** ***
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards and Thank you so much for your help! *** ***
This letter is in response to the complaint filed with your agency by *** *** regarding her automobile policyOur records indicate the policy was written with an effective date of January 1, The policy was cancelled at the request of Ms*** effective March 15, 2016, with a balance
* *** ***
due of $Nationwide issued two separate bills to the name and address on file following the cancellation of the policy.Due to the lack of receipt of payment Nationwide sent the balance due to a third party for collectionAttached please find copies of the bills mailed by Nationwide prior to the balance being turned over to collectionsThe balance due reflects premium owed up until the time of cancellation.If you require further assistance, please contact our *** *** ***, Janice K*** direct at ###-###-#### or by email at ***Sincerely,Colleen F
While reviewing my documents and filesI do recall communicating with Nationwide around the dates statedI also recall signing and completing the exclusion document via E-Sign
The facts, I would never have asked for my ex-wife to be listed as a principle driver on the policy as the whole reason for my dispute was to exclude herAt the time of initiating the policy request, she was not living at my residence, even though she was temporarily away outside of the countryShe hasn’t resided at my location since late
From my initial agreement and conversation when signing up for insurance I advised the representative exactly what the situation was (which seems to not have been documented correctly, or correct information is being withheld)I would have never agreed to a policy switch knowing that my ex would have to be included on the policyI was mislead to believe something different than what someone at your company later stated
To summarize, I would have never agreed to add my ex, as a principle driver on my insurance policyMe wanting to add her as a principle driver is a accusation with no proof, and offending
I’ve provided documentation from the mailings of the first agreement that I agreed toThese were provided by US mail and un-signedNowhere does it state that I would have to provide additional details about my ex-wife *** ***Any agreement thereafter would be outside our original agreement that I would have never agreed upon (Which leads to the misleading information)
I would like further, and accurate proof, contradicting my stance on a request for removal/exclusion vsme knowingly, wanting to include her on my previous policy with you guys as a principle driver
I have arranged my finances around the information they gave me I have a strict budget built around their misinformation They lied to me and I think they should keep their wordEither offset the loan against my retirement or pay it off outright because of the lie
Regards, *** ***
Thank you for the opportunity to respond to the Revdex.com regarding policy number *** for *** *** and to address her concerns about the policy.As advised in our original written response, and directly to Mrs*** on 03/24/when she contacted the member service center, Mr*** can be removed from the policy once proof of other coverage from 10/19/through 11/04/is receivedThis is a company guideline to make sure our members do not experience a lapse in insurance coverage.If you require further assistance, please contact our *** *** ***, Lance R***, at ###-###-#### or by email at ***Sincerely,Jillian J***
I am rejecting this response because: you need to discuss this further with my vet's office. There was nothing to remove as both were benign and there was nothing to remove. I'm sick of the run around you are giving me. This is the most awful experience and be assured just as soon as I can find a comparable plan with another company I will cease doing business with Nationwide
Regards,
*** ***
Please find attached blackout period notice from BCI Aircraft Leasing
Incwhich clearly states that the blackout period starts on September 20,
2015. The law requires that 401k
participant be given at least a day ADVANCE notice before any blackout
period starts so that he or she has sufficient time to take necessary actions. In my case, it is to roll it over to my IRA
account. The fact that Nationwide, as
the manager/administrator of the 401k plan, failed to wait for days for plan
participants to take necessary actions to protect their 401k assets is an
obvious breach of its fiduciary duty and a violation of plan participants’
basic rights
With regards to the fund loss in the account, the Nationwide
Prime Money Market fund managed by Nationwide imposes a 0.85% annual asset
management fee which is way excessive when the fund managers deliver a next to 0%
return on the fund. By charging
excessive fees on a next- to-zero-return fund is a guaranteed way to lose money
by the plan participants. During the two
months period, my account has been consistently losing money at 0.85% annual
rate
If Nationwide is in doubt about the 401k participants’ rights, we
can have Department of Labor, IRS or the Justice Department get involved
To resolve this matter, I request that Nationwide reimburse
me for all the fees imposed by Nationwide Prime Money Market Fund and a minimum
of $20,due to the loss of opportunity to participate in the stock market. During the two month period that my funds
were held at Nationwide, the stock market has gone up more than 10% in which I
was not able to participate due to the serious delay of rollover. Please have Nationwide send the check to my IRA rollover account per
instruction below
Make check payable to: *** *** *** *** *** *** * ***
Address: *** *** *** *** *** *** ** *** ** ***
Regards, *** ***
Standard vs non standard was not discussed At no time during my acceptance of a new policy was I told that it would be covered with anyone other than NationwideNationwide wrote the policy, my payments are being sent to Nationwide not Titan.
Regards,
*** ***
*** Thank you for the opportunity to respond to our customer’s inquiry After inspecting Ms*** vehicle, Nationwide advised Ms*** the rear axle did not appear to be related to the loss. Ms*** was advised that unless a shop could relate the damages, we would not be able to consider those damages as a part of this loss. Ms*** took her vehicle to *** Chevrolet, the dealership did an independent inspection of her vehicle and determined the damages to the rear axle appeared to be due to wear and tear as there was no evidence of an impact to this part. Based on our inspection, there is no damage to the wheels from this collisionThe black paint on the aftermarket wheels is chipping off, and this would be related to wear and tear and not an impact. If you have any further questions, please contact me at ###-###-#### Sincerely, Paul G*** ***
Thank you for the opportunity to respond to Mr*** concerns regarding the added driver *** *** to his policy effective October 29, 2016.Review of the policy indicates that an undisclosed driver, *** *** was discovered in the household on September 30, A letter was mailed to
Mr*** on September 30, indicating that *** *** would be added as a rated driver to his policy effective October 29, (see attached letter)The agency has also indicated that they mailed Mr*** a letter on October 14, regarding the driver in the household.On October 31, Mr***’s Nationwide Agent contacted a Member Care Representative to request an exclusion for *** because he does not operate any of the vehiclesOur Member Care Representative indicated more information would be needed in order to exclude the driver, because “not operating the vehicles” is not a valid reason for an exclusion if the driver is in the householdUnderwriting advised that Nationwide would need proof of insurance for *** in order to allow the exclusion effective October 29, 2016.Nationwide agent has indicated Mr*** has come into the office on March 9, 2017, and March 16, regarding this issueEach time the agent and staff has indicated that proof of insurance elsewhere is needed in order to exclude *** *** from this policyThe agency informed him that when he signed the new business application online there is an Affirmation statement certifying that all drivers residing at the same address have been disclosed, which was not true(please see affirmation statement attached)Nationwide has not received proof of insurance for *** ***, therefore he will remain as a rated driver on the policy.If you have any further questions or concerns, please contact our Customer Relations Coordinator, Jose L*** at *** or email at ***Sincerely, Kristin M***Personal Lines Compliance SpecialistNationwide***
***
The first thing I asked the sales person was for insurance for my car that is a classic , and a bike where more than blue book and renters because I needed to find out up front as I wasted to much time calling different agents and not getting this up front, I made it clear I wanted all and form the same place.I was miss led by your salesman, the auto policy did not work then she sold bike and renters.I'm not in insurance and I'm not familiar with your shady tactics, what I know is not only did you rip me off now you want me to jump through hoops because you deceived me?I called first thing the next morning and told the lady this needed to be undone and gave her all the info, then I emailed the sales man and told her it needed undone.Now you drag this out and are offering to pro rate my refund just so you can rip me off for more moneys.Regards,
*** ***
Revdex.com returned consumer's phone call left vm
Some of the items stated in the response were incorrectNo correspondence was sent to me from this departmentI have identified this was true in speaking with the new rep today and the address that was on file was incorrectI actually had to request a copy of the letter for my claim rep (handled car repairs) in order to view any info needed by this deptThis is why it was not returned until SeptemberNo follow up/ email or call was placed to me my the account rep unless I initiated the responseEven when I Emailed the supervisor I still did not receive a response until Revdex.com got involvedPlease verify with the system my correct address was placed in the system todayMy complaint was based on the need to understand how the offer was calculated and the lack of care that was taken with me as a customerI am also gave the rep all of the documentation I had regarding the accidents and clearly explained to her the one I did not have paper work forMy current rep has resolved any issues that could have been handled weeks agoI am in hopes that my feedback and frustrations will lead to some type of change in providing better customer serviceI definitely am very disappointed in how I was treated as a potential customer and will never do business with nationwide for insurance.
Regards,
*** ***
Thank you for the opportunity to respond to the complaint filed by *** *** regarding the above referenced policy with Nationwide Mutual Insurance CompanyWe have reviewed the concerns expressed by Mrs***, and will attempt to address them in this letter
*** *** has had
her auto policy with our Company since August 14, Our Company mailed Mrs*** her auto renewal on July 14, informing her that the renewal premium would be $1,A claim was filed with our Company by Mrs*** for a loss that occurred on July 24, Within the claims investigation, we found that an unlisted driver, *** ***, was driving at the time of the loss and is a regular operator of Mrs***’s vehiclesBased on our Company’s business best practices, *** *** was added to the auto policy as a principle operator effective July 25, Notification was mailed to Mrs*** on October 22, to inform her of this changeAn additional premium of $1,was applied to the account and the updated policy declarations was mailed to Mrs*** on October 30, A copy of the change notification, renewal and revised policy declarations are attached for your reference
On November 6, our Company updated *** ***’s date of birth from January 1, to August 28, 1991, in addition to updating her as an occasional operator instead of a principle operator effective July 25, This change generated a reduction in premium of $A copy of the revised policy declarations mailed to Mrs*** on November 9, is attached for your reference
*** ***’s auto policy cancelled effective November 12, per her requestOn November 30, a final bill was mailed to Mrs*** advising a payment of $was due for coverage provided up to the date of cancellationPayment was not received by December 15, 2015, hence a collection notification was mailed to Mrs*** on December 16, requesting payment of $by January A copy of the final bill and collection notice is attached for your reference
The collection balance of $was for coverage provided for *** ***, from July 25, to November 12, In review of this case, we are unable waive the $for coverage provided up to the date of cancellation on Mrs***’s auto policy with our Company
We appreciate the opportunity to review *** ***’s auto policy and hope the information will help to address her concerns
If you require further assistance, please contact our *** *** ***, Cathy D***, at ###-###-#### or by email at ***
Sincerely,
Thomas KG*** *** *** *** ***
Nationwide Insurance
###-###-####
Email: ***
Enclosures: Change Notification
Policy Declarations
Final Bill
Collection Notice
Breakdown
I am writing in response to the complaint referenced above, for *** ***, regarding a promotional offermade by Nationwide Bank related to the opening and management of a checking account with Nationwide Bank.In reviewing Ms*** account, I find that the offer code included with Ms***
checking account applicationhad expired in That offer code did include a possible credit to the member's account of $At the timethat her account was opened, the only active offer code included a possible credit to the member's account of$Ms*** account met the requirements to earn the bonus of $50.00, and it was posted to her accounton April 4, 2017.I apologize for any misunderstanding regarding the offer code in place at the time of the account opening.Please feel free to reach out to me directly if I may be of further assistance.Thank you,Anne C***SrAnalyst, Member Experience Team***
Thank you for the responseWhile I do understand the banks procedure on holding my funds for 10daysI am still quite upset that I was never notified that my account would be closed until my paycheck was heldthis place me in a very tight spot to be without a paycheck for 10days
This letter is in response to the complaint filed by Ms*** regarding the repayment of a cancelled check After receiving the documented complaint, we have adjusted the non-payment cancellation date from April 3, to February 17, 2017. By changing the
cancellation date a refund of $will be sent to the member A total of $was charged for coverage provided from May 25, to February 17, 2017. There was a prior term balance of $from the previous term. A total of $1,was applied in payments during the above mentioned time frame. The total payment amount includes the $payment made by Ms*** on February 28, 2017. A total of ten $service fees and two $service fees were also charged during the time frame mentioned above A ($total premium charged + $prior term + $total fees - $1,total payments=$refund) If you require further assistance, please contact, *** ***, at ###-###-#### or by email at *** Sincerely, Erica C*** SrAnalyst
We are in receipt of your correspondence dated May 9, regarding *** ***’s concern of receiving a collection notice after she had cancelled her policy and information which was provided by Customer Service Representatives I will be happy to respond to Ms***’s
concerns. Policy *** is a semi-annual personal automobile policy which incepted January 1, and most recently renewed on January 1, and was cancelled effective January 18, per Ms***’s request. The payment received on December 19, for $paid the July 1, to January 1, policy term in full The first billing installment for the January 1, to July 1, policy term was issued on December 27, for $due by January 18, A notice of expiration was issued on January 24, for $due by February 9, to continue coverage; however, a signed cancellation request was received from Ms*** requesting to cancel her policy effective January 18, 2017. The unearned premium for cancelling the policy during the policy term effective January 18, was calculated on a short-rate basis When the unearned premium is calculated on a short-rate basis the Company retains a greater percentage of unearned premium than would otherwise apply with a pro- rata cancellation. Since Customer Service Representative (CSR), Dianne, did not provide information to Ms*** that the unearned premium would be calculated on a short-rate basis and there would be premium owed for coverage provided from January 1, to January 18, 2017, the unearned premium has been recalculated on a pro-rata basis The estimated amount owed for coverage for coverage provided form January 1, to January 18, is $63.04. If you require further assistance, please contact our *** *** ***, Phillis H***, at ###-###-#### or by email at *** Sincerely, Jake M*** *** ***
Please accept this letter as a formal response to your recent inquiry regarding your City of *** *** PEHP-Z plan, administered by Nationwide Retirement SolutionsI appreciate the opportunity to address your concerns.Each time a monthly reimbursement update is requested, a new PEHP claim form
and supporting documentation for each premium must be submitted togetherYour documentation was received in two separate transactions, causing the premium update to not be processedI apologize for this, as we had in fact received all necessary documentation at the time of your last phone call with our representativesAs of March 22, 2016, your monthly insurance reimbursement has been updated to reflect both your dental and medical insurance premiums, at total of $This will be reflected beginning with your March reimbursement, which has an effective date of March 24, 2016.I sincerely apologize for any inconvenience this has caused youIf you have any additional questions or concerns regarding this matter, please feel free to contact me directly at ###-###-####, weekdays between 8:a.mand 5:p.mEastern timeIf calling after hours you may reach me on my cell phone at ###-###-####.Sincerely,Dana C***NF Tech Operations ManagerNationwide Retirement Solutions
My car didn't have any damages in the back end of the vehicleThe tow company did the damages why should I be responsible for damages they made to my carThis is very unfair cause nationwide should had been on my side how they advertise but wants to me to deal with this then why have an insurance company if they are not going to do there jobMy car was under there responsibility when the tow compomy pick it up! Why would I put myself in a situation like this is has been the worst experience ever it's bad enough my car was hit by s drunk driver who did a hit and run!
Regards, *** ***