Woodfin Heating, Inc.

Chris R, Security Technician, was very professional while installing our Security system. He had shoe covers that was very thoughtful while working inside. He was very knowledgeable, never rushed, and kept us informed of his progress. He was very patient with our multiple questions as we never had a Security system in the past. After installation, he gave us a thorough training session and phone numbers (including his own) if had any questions after his visit. The Sales Rep also came during his installation to make sure all was going ok. We are very happy with Woodfin Security and glad we chose them.

[redacted] was very professional and plesent in assessing my house.. He pointed out things that needed to be done.

James W[redacted] came out to give our heat pumps a Fall review. He was very courteous and efficient. He found a potential problem that we could have been faced with months from now. What a great guy! We have used other Heating and Air companies in the past but will only deal with Woodfin from here after and request James!

Revdex.com:
Yes, Woodfin did filled the system with refrigerant so I can have AC temporarily at no cost.  For that, I am grateful.
The new grills are fine after I had corrected the installers and called the salesman on spot.  It was just one of many blunders of that day.  To be clear, I am satisfied with the new grills as they are now.
During our discussion prior to the installation, there was no mention that the air cleaner was part of a promotion and free.  It was not until after I found out that they didn't install it, it became free and cost nothing.  The replaceable air filter that the cleaner used was free.  And since there was no air cleaner, there isn't much need for the free air filters.  I had requested numerous times to get an itemized invoice so I know what I actually paid for and what was free.  The business refused saying that the contract was the invoice.  The contract made no mention that the air cleaner was free.  Regardless, air cleaner was promised and listed in the contract.  It costs the business to provide that product and labor.  And it did influenced my decision to hire the company.
A ** bulb was offered as an alternative, but that does nothing to help with my allergies.  ** kills mold and bacteria but doesn't filter particles.  They perform different functions with no overlap.  It was not an alternative and the salesman should have known.  It was something offered that I did not need to replace something that I needed and agreed upon in the contract.
The sales manager did not call me in July and no messages were left.  I can prove this with my phone company.  If I did receive a call, I would have called back just like I did when the credit manager had called me 2 months later.
I had actually requested to do the installation on ANY Saturday or Sunday because I could not afford to take another day off work.  The business refused not because it was a holiday.  As we all know, [redacted] is always on a Monday and never on a Saturday.  They had wanted 2 weekends to do the job.  One to take measurements and another to do the installation.  As I had already invested the 2 days needed for the installation, two more weekends is unacceptable.  It was at that moment that I felt uncomfortable letting these people in my house again.
I had initially requested the $1500, 10 year service agreement, but the sales manager refused.  Several days later, he offered it to me and I refused.  The reason is because during that time, I had learned that service agreements such as these were the most profitable product a company sells.  Because the systems I purchased were expected to last over 15 years I would have gained little benefit from the service agreement.  In addition, after the unpleasant experience, I wasn't sure if I wanted 10 more years of that.  I am sure now.  I definitely don't want 10 more years.  Woodfin would rather offer me $1500 in services than give me a credit of $1000.
The $700 credit was not requested by me and was offered to me in lieu of the $1000 I had requested.  If they had agreed on the $1000, we wouldn't be in this position now.
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
Cliff Chen

These two (2) Technicians from the Woodfin Your Home Team more than fairly represent the quality I have come to expect from this company. They worked quickly, efficiently and in a matter that was informative to us the homeowners. The quality is apparent - they were a pleasure to have in the home.
This is our second whole-house system (furnace last year), thus far we are pleased with the products, installation and annual service process. The entire process started with Alex B[redacted], Comfort Care Advisor who is sensitive to our needs and budgets.

Woodfin always comes through with great service and talented people. It is obvious their staff are well trained and knowledgeable. Chris was very helpful and attentive. He worked very efficiently and the technicians who each seemed to have their own roles, worked seamlessly together.

Woodfin always makes it easy for me to make or reschedule appointments. The customer service staff is friendly and always willing to go the "extra mile."
On September 8, 2015 Patrick, a service tech, from Woodfin, came to my home for my annual generator maintenance check. He explained the process of the maintenance check and alerted me that he would have to temporarily cut off the power to see if the generator would start up as required. He than gave me a detailed checklist of the tasks that were performed after the work was done. Patrick was friendly and professional and willing to answer an questions or concerns.

Had problems with my a/c unit, called wood fin and problem was corrected in less than a half
Very good on time service. Had heating unit serviced by technician Ryan, who was absolutely wonderful taking his time to explain the maintenance process. Keep up the good work Ryan!

Keith was prompt, professional, and very knowledgable. He took the time to assess our issue and addressed our concerns. We were very happy with his service and with the polite people who answered the phones at Woodfin. In addition, Keith was very personable and suggested a yearly plan, which we agreed would be a good idea. In the end, our issue has been resolved-thank you! Keep up the good work!

I received great service from the Woodfin Team!! It started with Debbie in the contract renewal department and was completed with Chris the service Technician. I am very satisfied with all aspects of my Woodfin system and service!!

Woodfin Heating is a wonderful company. Their employees are very professional and I would recommend them to anyone. My experience with their company is always great.

I was very satisfied with the routine furnace maintenance performed by Woodfin on 3/4/16. The Service Tech was on time and worked efficiently. I especially appreciated the checklist he provided (I don't recall ever getting one before) that summarized what work was performed. He took the time to answer questions I had about the condition of the flue liner.

James was excellent in explaining the issue with my Hvac system. He repaired the issue quickly and even washed the rust from the coil off of my driveway!!! Thank James for getting my home Cool again!!!!

I had to call them 2 times over the past few months for water leaks. Both times were after normal hours. The service was great !!!

I was very satisfied with both of the technicans that installed my heat pump on 6/29/2015.They were very professional and arrive early and worked with just a lunch break.Jessie A[redacted] was very knowledgeable and explained what they were doing and Matthew D[redacted] also.I was very pleased with the installation.Job well done!

Robert (Repair Tech- #33), was the consummate professional from his pre-arrival phone call until the moment he departed our residence. A prior WF tech had replaced the heat pump evaporator but overcharged the system with freon causing "banging / humming" noises. Without me asking, NO service or related charges were incurred. Mistakes happen, all things considered I would recommend Woodfin and use their company in the future.

I had an AC emergency this morning (Sunday). I called Woodfin about 9:15AM; they had a technician at my home by 10:30AM and had the problem fixed by 12 Noon. Absolutely terrific service.

Brian is outstanding at what he does! Always on time and willing to go the extra mile with the homeowners. I work with Lifestyle Home Builders and have always had a great experience with Brian. He works very hard and I would definitely recommend him to anyone.

Technician, Adam G[redacted]# 15 did a great job.answer all my question.
He did a tune up on my heat pump.

We really appreciate Woodfin's recent maintenance and repair of our A/C unit. The service person who helped us was [redacted] and he was very professional and knowledgeable, and now that he has worked on the unit, it seems to be running great. We are very thankful for [redacted] help in getting the unit working again. We also appreciate the customer service provided by the service manager, [redacted]. Overall, we are very satisfied with the service Woodfin provided.